Golf

Reviews of Chase Suites Hotel Brea-Fullerton

3 out of 5
Chase Suites Hotel Brea-Fullerton
3100 E Imperial Hwy, Brea, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 631 out of 1001 reviews" "
Rating 8 - Good. 242 out of 1001 reviews" "
Rating 6 - Okay. 68 out of 1001 reviews" "
Rating 4 - Poor. 30 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Judith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very hospitable and the grounds are well maintained. Our room is spacious and comfortable. Definitely worth the price and we would book a stay here again for sure!
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
It sounds like you had a fantastic experience! A hospitable staff, well-maintained grounds, and a spacious, comfortable room make for an ideal stay. It's great to hear that you found the experience worth the price and that you're eager to return. Here's to more memorable stays in the future!

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
The room was great. The bed was too hard
Stayed 1 night in Apr 2024
Response from Management on Apr 11, 2024
We're glad to hear that you enjoyed the room! It's unfortunate that the bed wasn't as comfortable as you'd hoped. Your feedback is valuable, and We'll make sure to pass it along to the appropriate team. We hope you stay with us again, we'll do our best to ensure you have a more comfortable experience.

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easy to get to the staff was friendly.We parked easily and the rooms were gorgeous
Stayed 2 nights in Apr 2024
Response from Management on Apr 8, 2024
Thank you for your feedback! We're thrilled to hear that you found our hotel easy to access, our staff friendly, and our rooms gorgeous. We strive to provide a seamless and pleasant experience for all our guests, and your positive comments reassure us that we're meeting that goal. We hope to have the pleasure of welcoming you back again soon for another wonderful stay.

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on Apr 8, 2024
Thank you Victoria for taking the time to share your experience with us!

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and professional!
Stayed 1 night in Apr 2024
Response from Management on Apr 7, 2024
Thank you for your kind words! We're thrilled to hear that our staff provided you with helpful and professional service during your stay. We strive to make every guest's experience exceptional, and it's great to know that our efforts were appreciated. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Priscilla

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family had a wonderful stay will most definitely stay here again. The staff is super friendly and kind. Super quiet which is very wonderful. The rooms was very clean and nice and very spacious.
Stayed 3 nights in Apr 2024
Response from Management on Apr 7, 2024
We're delighted to hear that you and your family had a wonderful stay with us! It's fantastic to know that you enjoyed our friendly and kind staff, as well as the peaceful atmosphere. Ensuring cleanliness, comfort, and spacious accommodations are our top priorities, and we're thrilled that you found your room to be clean, nice, and spacious. We look forward to welcoming you back on your next visit!

10/10 Excellent

dolores m

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Management on Apr 2, 2024
Thank you for taking the time to share your experience with us!

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moving out of our local home, so the suite was perfect!
Stayed 1 night in Mar 2024
Response from Management on Mar 30, 2024
We're glad to hear that the suite was perfect for your move! Moving can be a big transition, but finding a comfortable place to settle into can make all the difference. If there's anything specific you need help with in your new place, feel free to reach out. Wishing you all the best in your new home!

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 30, 2024
Thank you for taking the time to share your experience!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Management on Mar 27, 2024
Thank you for your positive feedback! We're delighted to hear that you found our accommodations clean, spacious, and quiet, with a comfortable bed that contributed to an enjoyable stay. We understand that proximity to Disney is important, and we're glad to hear that our location provided convenience for your plans, being just 25 minutes away. We appreciate your choosing to stay with us and hope to welcome you back again in the future!

8/10 Good

Suzie

Traveled with family and small children
Stayed 3 nights in Mar 2024
Response from Management on Mar 26, 2024
Thank you for taking the time to share your experience!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Suites, good breakfast, quiet with a cental location
Stayed 2 nights in Mar 2024
Response from Management on Mar 26, 2024
Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us. We strive to provide our guests with comfortable accommodations, delicious breakfast options, and a peaceful atmosphere in a convenient location. We appreciate your kind words and hope to welcome you back soon for another pleasant experience. If there's anything else we can assist you with, please don't hesitate to let us know. Safe travels!

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 26, 2024
Thank you for taking the time to share your experience!

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Management on Mar 18, 2024
Thank you for taking the time to share your feedback! We look forward to seeing you again soon

6/10 Okay

William

Stayed 1 night in Mar 2024
Response from Management on Apr 7, 2024
Thank you for taking the time to share your feedback with us!

8/10 Good

Antoni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was right for us. Clean good location
Stayed 4 nights in Mar 2024
Response from Management on Mar 15, 2024
Thank you for your feedback! We're thrilled to hear that the property met your expectations and suited your needs perfectly. Our team takes great pride in providing clean accommodations in convenient locations. We look forward to hosting you again in the future!

10/10 Excellent

Edith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 10, 2024
Thank you! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back in the future!

10/10 Excellent

Cynthia

Liked: Amenities, property conditions & facilities
It was awesome. It always has been. Thank you.
Stayed 5 nights in Feb 2024
Response from Management on Mar 6, 2024
We're thrilled to hear that you had an awesome experience with us! We're delighted that we've consistently met your expectations. Thank you for your continued support and for choosing us for your accommodations. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back again soon!

8/10 Good

Victoria

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Management on Mar 7, 2024
Your satisfaction is our top priority, and we're thrilled that you enjoyed your experience. Thank you for choosing us, and we hope to welcome you back again soon!

8/10 Good

maria

Liked: Cleanliness
Great stay. The only reason it’s not a 5 star, the parking lot was compacted.
Stayed 1 night in Jul 2023
Response from Management on Mar 4, 2024
Thank you for your feedback, and we're delighted to hear that you had a great stay overall. We appreciate your input regarding the parking lot, and we'll certainly take it into consideration as we strive to enhance our guests' experiences. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a flawless five-star stay in the future. If there's anything else we can do to improve your experience, please don't hesitate to reach out. Thank you for choosing us!

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large suites with full kitchen, comfortable bed
Stayed 1 night in Feb 2024
Response from Management on Feb 26, 2024
William, thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay at
Stayed 1 night in Feb 2024
Response from Management on Feb 26, 2024
Thank you for taking the time to share your feedback with us!

10/10 Excellent

Issic Matthew

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Amenities
Great property nice rooms nice staff. Second time here. Will be back in the future again.
Stayed 1 night in Feb 2024
Response from Management on Feb 25, 2024
Matthew, we are delighted to hear this stay was your second with us, we hope to see you again soon!

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and quiet, and had a nice-size living room and kitchen. The parking was tight after 8:00 PM, but there were a couple of spaces available farther from our room. Overall, good value for the stay; would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Management on Feb 20, 2024
Wendy, Thank you for taking the tie to share your experience and feedback. We hope to see you again soon!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Management on Feb 20, 2024
Thank you for taking the time to share your feedback!

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice. I booked a day and was super quiet in the night. Though, I kinda wonder if they used to be apartments at some point.
Stayed 1 night in Feb 2024
Response from Management on Feb 18, 2024
Bianca, thank you for sharing your experience with us! Our property was actually designed to accommodate long term stays comfortably. This is why the majority of our suits have full kitchens.

6/10 Okay

Preston

Stayed 1 night in Feb 2024
Response from Management on Mar 21, 2024
We appreciate your feedback, and are sorry if your experience fell short of expectations. Your satisfaction is important to us, and we would like to learn more about how we can improve. If you have any specific concerns or suggestions for us, please feel free to share them. We're committed to providing the best possible service, and your feedback helps us in that pursuit.

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, clean and friendly staff Rooms are goid size and full lit hen
Stayed 2 nights in Feb 2024
Response from Management on Feb 8, 2024
We are happy to hear that you enjoyed your stay, thank you for taking the time to share!

10/10 Excellent

Dong-hoon

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect!
Stayed 1 night in Jan 2024
Response from Management on Feb 1, 2024
Thank you for taking the time to share your experience!

10/10 Excellent

Loes

Stayed 4 nights in Jan 2024
Response from Management on Mar 21, 2024
Thank you so much for your feedback! We are glad to hear that you're satisfied with the service. Your satisfaction is our priority!

4/10 Poor

Yura

Stayed 2 nights in Jan 2024
Response from Management on Mar 21, 2024
We are sorry to hear that you're feeling dissatisfied. If there's anything specific you'd like to address or discuss, please let us know. Your feedback is valuable.

8/10 Good

Elizabeth

Our room faced Imperial Ave, and traffic noise was very loud all night.
Stayed 2 nights in Jan 2024
Response from Management on Jan 27, 2024
Thank you Elizabeth for taking the time to share your feedback with us. We do our best to accommodate our guests needs based on availability and how full we are and we are sorry to hear you were given a room that did not meet your expectations. We do hope you visit us once again in the near future.

4/10 Poor

LINNEA, Novato

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got no sleep. The people in the room next to us were partying all night. I mentioned something to the front desk the next day, but it happened again the next night.
Stayed 2 nights in Jan 2024
Response from Management on Jan 17, 2024
Hello we apologize for any inconvenience you may have experienced. As I stated when we spoke, we do have a quiet hour policy we enforce. However, if for whatever reason we are not notified in the moment it does not allow us an opportunity to take control of the situation.

10/10 Excellent

Deepender

Stayed 1 night in Jan 2024
Response from Management on Feb 5, 2024
Thank you for taking the time to share your feedback!

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect stay, quiet, clean, we felt safe & at home. Very clean, & well maintained. Also free parking & breakast was a plus! The breakfast was delicious! Will definitely be staying again!
Stayed 1 night in Jan 2024
Response from Management on Jan 15, 2024
Crystal, thank you for your kind words! We are happy to hear you enjoye dyour stay as well as our home made breakfast!

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
The only bad thing was the light on the light switch in the bedroom was on while I was trying to sleep. I had the pile a bunch of stuff up to block the light.
Stayed 1 night in Jan 2024
Response from Management on Jan 15, 2024
Adam, thank you for your feedback! Apologies for the light switch when things like thi arise our front desk is mroe than happy to help.

8/10 Good

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive Hotel
One of the nicest place i have stayed, separate bedroom, couch, full kitchen with barand everything you would need for preparation of food. Heck there was even a dish washer. Full breakfast each morning was fresh and yummy,real nice hosts. My only issuse and only reason i didnt give it 5 stars not even a hotel issue.......but i do believe there was a herd of elephants in the room above us LOL!
Stayed 2 nights in Jan 2024
Response from Management on Jan 13, 2024
Julia, thankyou for taking the time to share your experience with us! We loved hearing you enjoyed your stay as well as our home made breakfast! We apologize for the noise, we do our best to maintain a low level of noise, especially at night and if our front desk is informed they are ore than happy to call neighboring rooms to remind them of our quiet hour policy. We hope to see you again soon!

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Management on Jan 13, 2024
Thank you for sharing your feedback on your experience with us! We hope to see you again soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Reasonably priced, nicely updated, great breakfast
The hotel was really nicely maintained and updated. It had decent insulation so I didn't have to hear my neighbors. The free breakfast was really good. The front desk clerks were friendly. My only disappointments were that they didn't pick up the garbage that they told me to leave outside the front door (because they don't clean every day), parking is tight, and street traffic is loud if you get a room near the street. I also wished they had more rooms with 2 double beds instead of kings.
Stayed 3 nights in Dec 2023
Response from Management on Jan 10, 2024
Thank you for taking the time to share your feedback with us! We are delighted to hear our homecooked breakfast was enjoyed as well as our staff being friendly! We do our best to accommodate all our guests needs while staying with us based on their preferences and what they booked. Due to us being a smaller property it's hard to meet all requests during times of high occupancy and we apologize of the room type you were assigned didn't meet your needs. We truly do hope to see you once again when your travels bring you to the area!

10/10 Excellent

Dennis

Stayed 1 night in Jan 2024
Response from Management on Jan 8, 2024
Dennis, thank you for sharing your feedback!

6/10 Okay

Verified traveler

Traveled with family
Hotel review
Lot of smoking smell in the bathroom from neighboring room in our noon smoking room. House cleaning was only for six plus days . Dishwasher would not turn on and heater was not reaching well in the living room. Waffle makers are taken away when even they see little kid wanting to eat. Starts filled with guests who have dog poop . Double beds were not at all comfortable and were very small. Kitchen sink tap was not fixed well. We paid the whole price upfront on hotel .com but a fireplace room was not offered as it was told it was not available.
Stayed 5 nights in Dec 2023
Response from Management on Jan 8, 2024
Thank you for sharing your honest feedback and concerns. We apologize for the less than satisfactory experience you had with us during your stay. We can assure you that this is not a normal occurrence here at the Chase Suite Hotel and we hope this does not affect any future stays you plan with us.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice big rooms in quiet area
Stayed 1 night in Jan 2024
Response from Management on Jan 8, 2024
Thank you Brian for sharing your feedback!

6/10 Okay

jason

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Jan 4, 2024
Thank you for taking the time to share your feedback!

10/10 Excellent

Brennan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Dec 31, 2023
Brennan, thank you for sharin gyour feedback!

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, staff & service
Paid $350 for the two-bedroom suite. Definitely spacious, but the coffee pods didn’t fit the coffee maker, so had to all the way to the lobby for coffee. Microwave wasn’t working, and our room was next to a noisy street. Breakfast was good enough, and about what you’d expect. It’s a decent place, just not worth the money.
Stayed 1 night in Dec 2023
Response from Management on Dec 31, 2023
Robert, thank you for taking the time to share your feedback. We apologize that we fell short meeitn your expectations during your stay. Your concerns have been communicated with the appropriate hotel team.

10/10 Excellent

Annette, Placentia

Stayed 1 night in Dec 2023
Response from Management on Dec 31, 2023
Annette, thank you for haring your feedback!

10/10 Excellent

Valerie

Stayed 2 nights in Dec 2023
Response from Management on Dec 28, 2023
Thank you for sharing your feedback with us!

4/10 Poor

Greg

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
While we enjoyed the included continental breakfast (our stay didn’t have social hour) and the front desk employee was very helpful, the positives end there. Our door required slamming to close. The main room light did not work. All the light switches for the lights that did work had a bright blue lights that could not be turned off providing a piercing cerulean glow throughout the unit. Our bed was stiff and the pillows lumpy, covered in sheets that felt well used (clean yes, but threadbare and tough). We went to a local hotel for our trip to visit family at Christmas hoping to avoid insane cleaning fees of Airbnb, which we did but we also were not able to get any housekeeping services (besides a delivery of fresh towels) because we stayed five nights not six. We paid for a hotel and felt like we got a discount motel with continental breakfast.
Stayed 5 nights in Dec 2023
Response from Management on Dec 27, 2023
Greg thank you for sharing your feedback and addressing your concerns with us, we take great pride in our customer service as well as our home cooked breakfast and we apologize that we fell short during your stay.

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Design was perfect. Door to bedroom needed repair. The haner in shower was missing. Dishwasher latch not working we.
Stayed 2 nights in Dec 2023
Response from Management on Dec 27, 2023
Ian, thank you for your feedback. We have communicated your concerns with the appropriate hotel team so that we may remedy this right away!

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, staff so helpful, nice place to stay.
Stayed 1 night in Dec 2023
Response from Management on Dec 26, 2023
Thank you so much for taking the time to share your feedback! We pride ourselves on our guest service. We are thrilled to hear you had a great experience with us and hope to see you again soon’