Ratings based on 351 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
quick trip to the beachPosted Oct 13, 2014
Room was very spacious, a bit noisy because it is by the freeway...but I sleep through anything. Clean room and very pleasant staff. Would stay again.
for Everyoneby A verified traveler from Moreno Valley. CA
Nice hotelPosted Oct 13, 2014
Pros: comfortable bed and pillows, breakfast, staff was friendly
Cons: House keeping and maintenance should make sure everything is working before moving to the next room. Our shower was clearly broken.
We enjoyed our stay here. Our second story room had two balconies and the beds were comfortable. Unfortunately the faucet for the shower was broken and when my husband tried to take a shower the water sprayed everywhere. The employee at the front desk moved us to a new room right away. I was pleased with the staff, the comfort of the room (besides the broken shower, the new room was great), and the breakfast selection. I would definitely stay here again. If you are sensitive to street noise this isn't the hotel for you because it's right by the freeway, but we always bring a loud fan whenever we travel so it didn't bother us.
for Everyoneby A verified traveler from La Quinta, CA
Close to the beachPosted Aug 25, 2014
Pros: Location. Breakfast and free wi-fi. Room cleanliness.
Cons: Workout room was pretty small and treadmill was tiny.
Location: Beach, restaurants, shopping. Good location in San Clemente.
Perfect location in San Clemente. Close to where we needed to be. Room was very nice and comfortable.
for Everyoneby A verified traveler
Very nice, not close to beach.Posted Aug 15, 2014
Pros: Staff was great, hotel was clean.
Cons: New toaster, more breakfast choices.
Location: Kind of away from everything. Not close to beach or downtown.
This was a nice hotel but not as close to the beach as we were hoping. Very clean, wonderful staff, we had a great view from our balcony, but breakfast was very average, toaster didn't work. Great parking but hotel right on highway if noise is an issue for you, didn't bother us. A little ways from down town so had to drive there.
for Everyoneby A verified traveler from Auburn, CA
This was the perfect place for our family!Posted Aug 9, 2014
Pros: location and room sizes
Location: surf beaches
We loved this hotel and it worked perfectly for us this trip. Close to surf and easy access to the San Onofre Beach campground where part of our family was camping. Great place to stay and we will be back!
for Overnight Stay Before Destinationby Eddie from Porterville
Posted Jul 22, 2014 on Hotels.com
Great deal. Nice rooms.
for Overnight Stay Before Destinationby M
Be cautious.....Posted Jul 21, 2014 on Hotels.com
When we first got there, the clerk checking us in, was not very friendly. He told me it was rude to use an outside vendor and not book directly from the hotel. I was a little shocked by this comment, because I checked the hotel website and I paid the exact amount on hotels.com that the hotel was charging for the night. Then when I went to go get ice, there were dirty q-tips in the ice bucket. When I took it down to the desk clerk (same one from earlier) he told me that I would have to wait until later. As I walked away however, he did stop me and tell me he would go get me a new one. I waited while he went to get a new one and that one was dirty too. So he had to go a second time and this time he returned with a clean ice bucket. After the ice bucket incident he was very helpful. For almost $150 for the night, I would spend an extra 50 and stay somewhere else.
for Business Travelersby A verified traveler
Rooms were clean and very Nice suitesPosted Jul 21, 2014 on Hotels.com
Suites were clean and spacious, nicely decorated and comfortable. Hotel could use better upkeep/maintenance....the doors don't open easily since the locks are so old. Had to try several times to get it to open, and when we went to the front desk to report the issue, there were 2 other people experiencing the same problem. Otherwise, great stay
Recommendedby A verified traveler
Good Service, Missing NecessitiesPosted Jul 8, 2014 on Hotels.com
Pros: Staff was very courteous and helpful. They were able to accommodate early check-in and late check-out. Complimentary breakfast was adequate. Parking was also adequate. Room was spacious. Very close to freeway entrance. 20-30 min walk to beach. Cons: No hooks or bars to hang towels (bath or hand). Bathroom door swung out toward the sink area - awkward when coming out of the bathroom and someone is trying to use the sink! One of our pillow covers was dirty (yellow stain).
for Couplesby Brian Bahula from Yucaipa, CA
About what you'd expect.Posted Jul 2, 2014 on Hotels.com
The room was large compared to many we've stayed in. The "view" from the balcony was of a side-street, It did have a refrigerator ( the cleaner forgot this and we were left with the last occupants leftovers) The bed was extremely comfortable, We had a suite so ours had a small sofa (hide-a-bed) and a coffee table, nice for relaxing instead of having to sit in bed. The breakfast bar was adequate but was not restocked regularly. We had stayed here prior to this trip so knew what to expect. The hotel has actually improved slightly.