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Reviews of Comfort Suites San Clemente Beach

2.5 out of 5
Comfort Suites San Clemente Beach
3701 S El Camino Real, San Clemente, CA

Reviews

7.4

Good

Rating 10 - Excellent. 296 out of 1002 reviews" "
Rating 8 - Good. 325 out of 1002 reviews" "
Rating 6 - Okay. 180 out of 1002 reviews" "
Rating 4 - Poor. 114 out of 1002 reviews" "
Rating 2 - Terrible. 87 out of 1002 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Amanda

Disliked: Cleanliness
Were very unhappy we took hours to search for a fun hotel, this place said balcony facing beach front view. It was anything but that. It was motel then hotel is extemely run down... never attempting to stay there again. We literally left 10 min after we got there...and there was no refund for unhappy we were.
Stayed 1 night in Apr 2024
Response from PHILIP on Apr 9, 2024
Hello Amanda, Thank you for your feedback. We never advertise anywhere that our balcony facing ocean view. Sorry for the inconvenience. We sure that the room was clean and hotel was okay for you, but unfortunately you expectation view is not same as our view from balcony. Also you never mention hotel front desk that you are check in out.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from PHILIP on Apr 9, 2024
Hello Mario, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

4/10 Poor

Dolores

Traveled with family
Disliked: Property conditions & facilities
my room was hot, although we asked if the AC was working they assured us it was.
Stayed 3 nights in Mar 2024
Response from PHILIP on Apr 1, 2024
Hello Dolores, Thank you so much for your feedback. We are really sorry for the inconvenience. When you informed front desk about the air condition, immediately we came and check it and fix the problem at same time and we operate the air conditioner in front of you and you was satisfied with that. After that you never complaint us about it.

4/10 Poor

Anelle

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from PHILIP on Mar 28, 2024
Hello Anelle, Thank you so much for your feedback.

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
😊
Stayed 1 night in Mar 2024
Response from PHILIP on Mar 20, 2024
Hello Cindy, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from PHILIP on Mar 20, 2024
Hello Jessica, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

6/10 Okay

Jordan

Stayed 2 nights in Mar 2024
Response from PHILIP on Apr 9, 2024
Hello Jordan, Thank you so much for your feedback. We appreciate your time.

4/10 Poor

Chelsey

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from PHILIP on Mar 13, 2024
Hello Chelsey, Thank you for your feedback.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the facility and personnel. The WiFi only worked reliably (very slow) for me in the lobby. It worked very intermittently to not at all in my room.
Stayed 6 nights in Feb 2024
Response from PHILIP on Feb 28, 2024
Hello Janet, Thank you so much for your feedback. We appreciate your time. We are really sorry for the inconvenience. Surely we can provide you a better experience next time.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from PHILIP on Feb 23, 2024
Hello Steve, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

10/10 Excellent

Alex

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff, would stay there again
Stayed 3 nights in Feb 2024
Response from PHILIP on Feb 13, 2024
Hello Alex, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

6/10 Okay

Cindy

Liked: Cleanliness, amenities
Disliked: Staff & service
I loved the view! What I wasn't happy about was an employee entered our room , when we were gone, because he heard a tv on. Unacceptable!
Stayed 2 nights in Feb 2024
Response from PHILIP on Feb 5, 2024
Hello Cindy, Thank you so much for your feedback. We appreciate your time. We are really sorry for the inconvenience. May be our employee thought that you checked out.

2/10 Terrible

Steven

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Disliked: Staff & service, property conditions & facilities
Toilet leaking to floor ac didn't work whole time management didn't seem to have any concerns sliding door had no lock for security highly disappointed with the stay won't be staying or recommending shower had little to no pressure and not wife had multiple concerns also had issues with slipping do to not washing away cleaner's... Be cautious of small children water is way to hot and will definitely burn them if contacted directly
Stayed 2 nights in Jan 2024
Response from PHILIP on Jan 29, 2024
Hello Steven. Thank you so much for your feedback. We are really sorry for the inconvenience. You never mention this comments during your stay, If you inform us this issue we would fix it immediately or we can provide you another room. Please make sure to inform any issue immediately to front desk . Thank you

2/10 Terrible

Jennifer

Water leak in our room. My bag got wet and all my clothes for the weekend also got wet and smelt like wet feet. Horrible experience.
Stayed 2 nights in Jan 2024
Response from PHILIP on Jan 19, 2024
Hello Jennifer, Thank you so much for your feedback. Did you inform this to front desk. I think you never mention this to front desk. If then we can definitely change you room. We are really sorry for the inconvenience.

2/10 Terrible

Ramon Jr

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay in the hotel wasn’t pleasant. For a few reasons, sliding door didn’t lock. No hot water on our last day. When complain to manager, regarding the problem, He was rude and dismissive. First and last time staying there.
Stayed 1 night in Jan 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing people
Stayed 2 nights in Jan 2024
Response from PHILIP on Jan 19, 2024
Hello Christopher, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

8/10 Good

Laura

Traveled with family and small children
Clean
Stayed 1 night in Jan 2024
Response from PHILIP on Jan 19, 2024
Hello Laura, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

8/10 Good

Andrew

Traveled with partner
Liked: Staff & service
Shower needs attertion
Stayed 2 nights in Jan 2024
Response from PHILIP on Jan 13, 2024
Hello Andrew, Thank you so much for your feedback. We appreciate your time. We will take care of your comments as soon. You are always welcome back.

10/10 Excellent

Noe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from PHILIP on Jan 9, 2024
Hello Noe, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

8/10 Good

Julie

Stayed 2 nights in Oct 2023
Response from PHILIP on Jan 9, 2024
Hello Julie, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

8/10 Good

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Property was kept clean. Personnel & service was great. Older hotel so had some issues. Didnt hear neighbors. Was fine for what we were looking for in price.
Stayed 7 nights in Dec 2023
Response from PHILIP on Jan 5, 2024
Hello Diane, Thank you so much for your feedback. We appreciate your time. We are planning for the renovation soon, So hopefully we can provide a better experience next time.

4/10 Poor

james

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from PHILIP on Jan 5, 2024
Hello James, Thank you so much for your feedback. We appreciate your time.

10/10 Excellent

Cristy

Stayed 3 nights in Dec 2023
Response from PHILIP on Jan 24, 2024
Hello Cristy, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

4/10 Poor

Janaina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaner service was terrible, they just fold the towels and take off the trash, never had bed done or change in 7 nights there. They didn’t clean the floor, the bathroom and the sink, was very duty!
Stayed 7 nights in Dec 2023
Response from PHILIP on Jan 5, 2024
Hello Janaina, Thank you so much for your feedback. We appreciate your time. We have change your towels and trashes everyday, Also we are doing full services for bed change vacuum and deep cleaning upon guest request whenever they wants. but for you most of the time you had do not disturb sign on your doors. Anyway we really apologize for the inconvenience.

2/10 Terrible

Nancy

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
I didn’t like the overpriced motel. It was not clean in the sofa beds bad the parking lot there were sketchy people in the back. I am sad to say that I paid too much money for something that should have been less than $50 a night
Stayed 1 night in Dec 2023
Response from PHILIP on Jan 5, 2024
Hello Nancy, Thank you so much for your feedback. We appreciate your time. We never got a complaint from you upon your stay, If you have issue you can inform at front desk at anytime we are here to help you all the day. Also our price is very low if you compare with near by areas. People from outside never hang out in our property we have full time cc camera operating and front desk working 24 hours. Never had any security issue from outsiders. We really sorry for the inconvenience.

8/10 Good

Rodney

Stayed 1 night in Dec 2023
Response from PHILIP on Jan 19, 2024
Hello Rodney, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

4/10 Poor

James

Stayed 3 nights in Dec 2023
Response from PHILIP on Jan 1, 2024
Hello James, Thank you for your feedback.

4/10 Poor

ying

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from PHILIP on Dec 12, 2023
Hello Ying, Thank you for your feedback. We appreciate your time. You are always welcome back.

8/10 Good

Kentaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from PHILIP on Dec 12, 2023
Hello Kentaro, Thank you for your feedback. We appreciate your time. You are always welcome back.

10/10 Excellent

Janet

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from PHILIP on Dec 7, 2023
Hello Janet, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

10/10 Excellent

MICHAEL

Stayed 1 night in Dec 2023
Response from PHILIP on Dec 30, 2023
Hello Michael, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

8/10 Good

Christine

Liked: Cleanliness, property conditions & facilities, room comfort
Good choice.
Hotel is clean, staff is friendly. We have family staying in a nearby campground, so for us the location is excellent.
Stayed 3 nights in Nov 2023
Response from PHILIP on Dec 1, 2023
Hello Christine, Thank you so much for your feedback. We appreciate your time. You and your family always welcome back.

10/10 Excellent

Jesse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs & close to the beaches!
Stayed 2 nights in Nov 2023
Response from PHILIP on Nov 29, 2023
Hello Jesse, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

4/10 Poor

Juan

Disliked: Cleanliness
Hotel was okay, hallways smelt and they didn't clean the room even though we asked them to clean the room
Stayed 2 nights in Nov 2023
Response from PHILIP on Nov 29, 2023
Hello Juan, Thank you so much for your feedback. We appreciate your time. sorry for the inconvenience. we do room service everyday. May you have do not disturb sign on the door. If you had any issues please inform front desk so we can take care of all your needs immediately. Surely we will provide you better experience next time.

10/10 Excellent

David

Stayed 3 nights in Nov 2023
Response from PHILIP on Dec 12, 2023
Hello David, Thank you for your feedback. We appreciate your time. You are always welcome back.

10/10 Excellent

Beau

Liked: Cleanliness, staff & service, property conditions & facilities
Everything we needed for our week long stay in San Clemente. It’s a particularly fantastic location for surfers, as it’s quite close to Trestles. Breakfast was decent. Staff was kind and attentive.
Stayed 7 nights in Nov 2023
Response from Philip on Nov 15, 2023
Hello Beau, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

6/10 Okay

Melanie

Liked: Staff & service
Needs to be updated. Could be cleaner
Stayed 7 nights in Nov 2023
Response from PHILIP on Nov 10, 2023
Hello Melanie, Thank you for your feedback. We appreciate your time.

10/10 Excellent

ISRAEL

Traveled with family
stay was great, staff friendly and accommodating, room was clean and comfortable
Stayed 1 night in Nov 2023
Response from PHILIP on Nov 6, 2023
Hello Israel, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

10/10 Excellent

Eric Van

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Cozy
The hotel was nice and cozy. Clean room but only complaint is the king bed was a bit firm and not the most comfortable and we had a smaller yet adequate TV The staff was great
Stayed 1 night in Oct 2023
Response from PHILIP on Nov 1, 2023
Hello Eric, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service
The property was very convenient to Camp Pendleton and to the beach. It was close to the highway. The property was quaint, the breakfast was good, and the staff was very helpful.
Stayed 3 nights in Oct 2023
Response from PHILIP on Nov 1, 2023
Hello Catherine, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from PHILIP on Oct 30, 2023
Hello Randy, Thank you so much for your feedback. We appreciate your time. You are always welcome back .

4/10 Poor

Stephanie

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
$100 deposit at check in
I wasnt aware when i booked the hotel that i had to leave a $100 deposit at check in. The front office lady wasnt helpful at all. TV didnt work on the 1st night had to wait til next to have someone come fix it. Greatful the room was clean and decent. But honestly i wont be back again.
Stayed 2 nights in Oct 2023
Response from PHILIP on Oct 25, 2023
Hello Stephanie, Thank you for your feedback. We are taking a incidental deposit for all the reservations. it is a hold and that hold will release after you check out. incidental deposit policy is mentioned in our website. Sorry for the inconvenience.

10/10 Excellent

Reyna

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable and Clean.
Our stay was very comfortable. The hotel was nice and clean.
Stayed 2 nights in Oct 2023
Response from PHILIP on Oct 24, 2023
Hello Reyna, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

6/10 Okay

Kelly

Stayed 4 nights in Oct 2023
Response from PHILIP on Oct 20, 2023
Hello Kelly, Thank you for your feedback. We appreciate your time.

6/10 Okay

Cheryl

Traveled with partner
Liked: Staff & service
The hotel was very quiet and we were able to rest well. The rooms and bathrooms are old and could use some updating but seemed clean. The bedsheets were clean and soft. The breakfast was very good with plenty of choices and plenty of hot coffee.
Stayed 2 nights in Oct 2023
Response from PHILIP on Oct 16, 2023
Hello Cheryl, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

10/10 Excellent

Nora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and courteous
Stayed 1 night in Oct 2023
Response from PHILIP on Oct 17, 2023
Hello Nora, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
Easy check in.. the rooms were clean and spacious
Stayed 1 night in Oct 2023
Response from PHILIP on Oct 16, 2023
Hello Lisa, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

4/10 Poor

Paul

Liked: Cleanliness
Stayed 3 nights in Oct 2023
Response from PHILIP on Oct 16, 2023
Hello Paul, Thank you so much for your feedback.

10/10 Excellent

ALAN

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean mgr was great and so was staff
Stayed 4 nights in Oct 2023
Response from PHILIP on Oct 11, 2023
Hello Alan, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

10/10 Excellent

Diana

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from PHILIP on Oct 10, 2023
Hello Diana, Thank you so much for your feedback. We appreciate your time. You are always welcome back.