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Rating 10 - Excellent. 296 out of 1002 reviews" "
10 - Excellent
296
Rating 8 - Good. 325 out of 1002 reviews" "
8 - Good
325
Rating 6 - Okay. 180 out of 1002 reviews" "
6 - Okay
180
Rating 4 - Poor. 114 out of 1002 reviews" "
4 - Poor
114
Rating 2 - Terrible. 87 out of 1002 reviews" "
2 - Terrible
87
7.8/10
Cleanliness
7.8/10
Staff & service
7.0/10
Amenities
7.2/10
Property conditions & facilities
6.8/10
Eco-friendliness
Reviews
2/10 Terrible
Amanda
Apr 7, 2024
Disliked: Cleanliness
Were very unhappy we took hours to search for a fun hotel, this place said balcony facing beach front view. It was anything but that. It was motel then hotel is extemely run down... never attempting to stay there again. We literally left 10 min after we got there...and there was no refund for unhappy we were.
Amanda
Stayed 1 night in Apr 2024
Response from PHILIP on Apr 9, 2024
Hello Amanda, Thank you for your feedback. We never advertise anywhere that our balcony facing ocean view. Sorry for the inconvenience. We sure that the room was clean and hotel was okay for you, but unfortunately you expectation view is not same as our view from balcony. Also you never mention hotel front desk that you are check in out.
Hello Mario, Thank you so much for your feedback. We appreciate your time. You are always welcome back.
4/10 Poor
Dolores
Traveled with family
Mar 31, 2024
Disliked: Property conditions & facilities
my room was hot, although we asked if the AC was working they assured us it was.
Dolores
Stayed 3 nights in Mar 2024
Response from PHILIP on Apr 1, 2024
Hello Dolores, Thank you so much for your feedback. We are really sorry for the inconvenience. When you informed front desk about the air condition, immediately we came and check it and fix the problem at same time and we operate the air conditioner in front of you and you was satisfied with that. After that you never complaint us about it.
4/10 Poor
Anelle
Mar 23, 2024
Liked: Property conditions & facilities
Anelle
Stayed 1 night in Mar 2024
Response from PHILIP on Mar 28, 2024
Hello Anelle, Thank you so much for your feedback.
I enjoyed the facility and personnel. The WiFi only worked reliably (very slow) for me in the lobby. It worked very intermittently to not at all in my room.
Janet
Stayed 6 nights in Feb 2024
Response from PHILIP on Feb 28, 2024
Hello Janet, Thank you so much for your feedback. We appreciate your time. We are really sorry for the inconvenience. Surely we can provide you a better experience next time.
Hello Alex, Thank you so much for your feedback. We appreciate your time. You are always welcome back.
6/10 Okay
Cindy
Feb 3, 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
I loved the view! What I wasn't happy about was an employee entered our room , when we were gone, because he heard a tv on. Unacceptable!
Cindy
Stayed 2 nights in Feb 2024
Response from PHILIP on Feb 5, 2024
Hello Cindy, Thank you so much for your feedback. We appreciate your time. We are really sorry for the inconvenience. May be our employee thought that you checked out.
2/10 Terrible
Steven
Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Toilet leaking to floor ac didn't work whole time management didn't seem to have any concerns sliding door had no lock for security highly disappointed with the stay won't be staying or recommending shower had little to no pressure and not wife had multiple concerns also had issues with slipping do to not washing away cleaner's... Be cautious of small children water is way to hot and will definitely burn them if contacted directly
Steven
Stayed 2 nights in Jan 2024
Response from PHILIP on Jan 29, 2024
Hello Steven. Thank you so much for your feedback. We are really sorry for the inconvenience. You never mention this comments during your stay, If you inform us this issue we would fix it immediately or we can provide you another room. Please make sure to inform any issue immediately to front desk . Thank you
2/10 Terrible
Jennifer
Jan 18, 2024
Water leak in our room. My bag got wet and all my clothes for the weekend also got wet and smelt like wet feet. Horrible experience.
Jennifer
Stayed 2 nights in Jan 2024
Response from PHILIP on Jan 19, 2024
Hello Jennifer, Thank you so much for your feedback. Did you inform this to front desk. I think you never mention this to front desk. If then we can definitely change you room. We are really sorry for the inconvenience.
Our stay in the hotel wasn’t pleasant. For a few reasons, sliding door didn’t lock. No hot water on our last day. When complain to manager, regarding the problem, He was rude and dismissive. First and last time staying there.
Hello Noe, Thank you so much for your feedback. We appreciate your time. You are always welcome back.
8/10 Good
Julie
Jan 4, 2024
Julie
Stayed 2 nights in Oct 2023
Response from PHILIP on Jan 9, 2024
Hello Julie, Thank you so much for your feedback. We appreciate your time. You are always welcome back.
8/10 Good
Diane
Traveled with partner
Jan 3, 2024
Liked: Cleanliness, staff & service, amenities
Property was kept clean. Personnel & service was great. Older hotel so had some issues. Didnt hear neighbors. Was fine for what we were looking for in price.
Diane
Stayed 7 nights in Dec 2023
Response from PHILIP on Jan 5, 2024
Hello Diane, Thank you so much for your feedback. We appreciate your time. We are planning for the renovation soon, So hopefully we can provide a better experience next time.
The cleaner service was terrible, they just fold the towels and take off the trash, never had bed done or change in 7 nights there. They didn’t clean the floor, the bathroom and the sink, was very duty!
Janaina
Stayed 7 nights in Dec 2023
Response from PHILIP on Jan 5, 2024
Hello Janaina, Thank you so much for your feedback. We appreciate your time. We have change your towels and trashes everyday, Also we are doing full services for bed change vacuum and deep cleaning upon guest request whenever they wants. but for you most of the time you had do not disturb sign on your doors. Anyway we really apologize for the inconvenience.
2/10 Terrible
Nancy
Traveled with family and small children
Jan 1, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
I didn’t like the overpriced motel. It was not clean in the sofa beds bad the parking lot there were sketchy people in the back. I am sad to say that I paid too much money for something that should have been less than $50 a night
Nancy
Stayed 1 night in Dec 2023
Response from PHILIP on Jan 5, 2024
Hello Nancy, Thank you so much for your feedback. We appreciate your time. We never got a complaint from you upon your stay, If you have issue you can inform at front desk at anytime we are here to help you all the day. Also our price is very low if you compare with near by areas. People from outside never hang out in our property we have full time cc camera operating and front desk working 24 hours. Never had any security issue from outsiders. We really sorry for the inconvenience.
8/10 Good
Rodney
Dec 30, 2023
Rodney
Stayed 1 night in Dec 2023
Response from PHILIP on Jan 19, 2024
Hello Rodney, Thank you so much for your feedback. We appreciate your time. You are always welcome back.
4/10 Poor
James
Dec 10, 2023
James
Stayed 3 nights in Dec 2023
Response from PHILIP on Jan 1, 2024
Hello James, Thank you for your feedback.
4/10 Poor
ying
Traveled with family
Dec 10, 2023
Liked: Cleanliness
Disliked: Staff & service, room comfort
ying
Stayed 1 night in Dec 2023
Response from PHILIP on Dec 12, 2023
Hello Ying, Thank you for your feedback. We appreciate your time. You are always welcome back.
Hello Jesse, Thank you so much for your feedback. We appreciate your time. You are always welcome back.
4/10 Poor
Juan
Nov 26, 2023
Disliked: Cleanliness
Hotel was okay, hallways smelt and they didn't clean the room even though we asked them to clean the room
Juan
Stayed 2 nights in Nov 2023
Response from PHILIP on Nov 29, 2023
Hello Juan, Thank you so much for your feedback. We appreciate your time. sorry for the inconvenience. we do room service everyday. May you have do not disturb sign on the door. If you had any issues please inform front desk so we can take care of all your needs immediately. Surely we will provide you better experience next time.
10/10 Excellent
David
Nov 19, 2023
David
Stayed 3 nights in Nov 2023
Response from PHILIP on Dec 12, 2023
Hello David, Thank you for your feedback. We appreciate your time. You are always welcome back.
Everything we needed for our week long stay in San Clemente. It’s a particularly fantastic location for surfers, as it’s quite close to Trestles. Breakfast was decent. Staff was kind and attentive.
Beau
Stayed 7 nights in Nov 2023
Response from Philip on Nov 15, 2023
Hello Beau, Thank you so much for your feedback. We appreciate your time. You are always welcome back.
6/10 Okay
Melanie
Nov 9, 2023
Liked: Staff & service
Needs to be updated. Could be cleaner
Melanie
Stayed 7 nights in Nov 2023
Response from PHILIP on Nov 10, 2023
Hello Melanie, Thank you for your feedback. We appreciate your time.
10/10 Excellent
ISRAEL
Traveled with family
Nov 6, 2023
stay was great, staff friendly and accommodating, room was clean and comfortable
ISRAEL
Stayed 1 night in Nov 2023
Response from PHILIP on Nov 6, 2023
Hello Israel, Thank you so much for your feedback. We appreciate your time. You are always welcome back.
The hotel was nice and cozy. Clean room but only complaint is the king bed was a bit firm and not the most comfortable and we had a smaller yet adequate TV
The staff was great
Eric Van
Stayed 1 night in Oct 2023
Response from PHILIP on Nov 1, 2023
Hello Eric, Thank you so much for your feedback. We appreciate your time. You are always welcome back.
8/10 Good
Catherine
Traveled with family
Oct 31, 2023
Liked: Cleanliness, staff & service
The property was very convenient to Camp Pendleton and to the beach. It was close to the highway. The property was quaint, the breakfast was good, and the staff was very helpful.
Catherine
Stayed 3 nights in Oct 2023
Response from PHILIP on Nov 1, 2023
Hello Catherine, Thank you so much for your feedback. We appreciate your time. You are always welcome back.
I wasnt aware when i booked the hotel that i had to leave a $100 deposit at check in. The front office lady wasnt helpful at all. TV didnt work on the 1st night had to wait til next to have someone come fix it. Greatful the room was clean and decent. But honestly i wont be back again.
Stephanie
Stayed 2 nights in Oct 2023
Response from PHILIP on Oct 25, 2023
Hello Stephanie, Thank you for your feedback. We are taking a incidental deposit for all the reservations. it is a hold and that hold will release after you check out. incidental deposit policy is mentioned in our website. Sorry for the inconvenience.
Our stay was very comfortable. The hotel was nice and clean.
Reyna
Stayed 2 nights in Oct 2023
Response from PHILIP on Oct 24, 2023
Hello Reyna, Thank you so much for your feedback. We appreciate your time. You are always welcome back.
6/10 Okay
Kelly
Oct 17, 2023
Kelly
Stayed 4 nights in Oct 2023
Response from PHILIP on Oct 20, 2023
Hello Kelly, Thank you for your feedback. We appreciate your time.
6/10 Okay
Cheryl
Traveled with partner
Oct 16, 2023
Liked: Staff & service
The hotel was very quiet and we were able to rest well. The rooms and bathrooms are old and could use some updating but seemed clean. The bedsheets were clean and soft. The breakfast was very good with plenty of choices and plenty of hot coffee.
Cheryl
Stayed 2 nights in Oct 2023
Response from PHILIP on Oct 16, 2023
Hello Cheryl, Thank you so much for your feedback. We appreciate your time. You are always welcome back.