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Reviews of Courtyard by Marriott Cypress Anaheim/Orange County

3 out of 5
Courtyard by Marriott Cypress Anaheim/Orange County
5865 Katella Ave, Cypress, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 588 out of 1002 reviews" "
Rating 8 - Good. 268 out of 1002 reviews" "
Rating 6 - Okay. 70 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 41 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Martin

Liked: Staff & service
Disliked: Property conditions & facilities
Some areas could have been updated
Stayed 1 night in Apr 2024
Response from Italia on Apr 23, 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. Hope to see you back soon.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reputation
Stayed 1 night in Apr 2024
Response from Italia on Apr 23, 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the perfect score and are so happy we were able to meet your needs.

8/10 Good

Deborah, E. Brunswick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in a pretty quite neighbourhood but yet a few minutes drives can get to store.
Stayed 3 nights in Mar 2024
Response from Italia on Apr 5, 2024
Thank you for the positive review! We hope to keep you as a satisfied guest and hope to see you soon!

10/10 Excellent

Krystal

Liked: Property conditions & facilities
It’s nice clean and very welcome
Stayed 4 nights in Mar 2024
Response from Italia on Mar 26, 2024
Thank you for choosing Courtyard Cypress. We appreciate you taking the time to review your experience and sharing feedback on your recent stay. We are so proud to hear you had a wonderful stay and our staff was able to meet your needs. We hope to welcome you back soon on your next visit to the Orange County area.

10/10 Excellent

Tammy, Cos Cob

Stayed 1 night in Mar 2024
Response from Mavis Hall on Mar 30, 2024
Thank you for choosing Courtyard Cypress. We appreciate you taking the time to review your experience and sharing feedback on your recent stay. We are so proud to hear you had a wonderful stay and our staff was able to meet your needs. We hope to welcome you back soon on your next visit to the Orange County area.

10/10 Excellent

Faye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff when we checked in was so friendly. He gave us delicious and I think homemade banana bread! It was a really nice touch! The room and facility was very clean and we had a great stay!
Stayed 2 nights in Dec 2023
Response from Mariah on Mar 2, 2024
Thank you for choosing Courtyard Cypress. We appreciate you taking the time to review your experience and sharing feedback on your recent stay. We are so proud to hear you had a wonderful stay and our staff was able to meet your needs. We hope to welcome you back soon on your next visit to the Orange County area.

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mariah on Jan 29, 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the perfect score and are so happy we were able to meet your needs.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from italia on Jan 26, 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the perfect 10 score and are so happy we were able to meet your needs.

8/10 Good

Robbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mariah on Feb 7, 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We hope to welcome you back soon on your next visit to the Orange County area.

10/10 Excellent

Brent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful place to stay...would come here again, if the opportunity arises
Stayed 3 nights in Jan 2024
Response from italia on Jan 22, 2024
Thank you for the positive review! We hope to keep you as a satisfied guest and hope to see you soon!

10/10 Excellent

Laura, Phoenix

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mariah on Jan 21, 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the great score and are so happy we were able to meet your needs. We hope to welcome you back soon on your next visit to the Orange County area.

8/10 Good

Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from italia on Jan 18, 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. Hope to see you back soon.

10/10 Excellent

Maritza

Stayed 3 nights in Jan 2024
Response from italia on Jan 18, 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the perfect 10 score and are so happy we were able to meet your needs.

8/10 Good

Grace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from italia on Jan 15, 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. Hope to see you back soon.

2/10 Terrible

joyce, chicago

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from italia on Jan 11, 2024
Thank you for your recent stay, we appreciate you taking the time to share your feedback. We are so sorry to hear your stay was less than perfect and wish we could have done more prior to your check out to ensure you had a great experience. Your feedback is important to us and we are so glad you’re letting us know so we can better prepare for the next guest. We hope to have another opportunity to welcome you back on your next visit to the area.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Italia on Jan 9, 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the perfect 10 score and are so happy we were able to meet your needs.

10/10 Excellent

Jun

Stayed 6 nights in Dec 2023
Response from italia on Jan 26, 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the perfect score and are so happy we were able to meet your needs.

4/10 Poor

edward

Business traveler
Liked: Cleanliness, staff & service
Under construction no notice
Received an email the hotel is under construction the day of check in. Much too late to change hotels. Only 1 elevator working.
Stayed 1 night in Jan 2024
Response from Italia on Jan 9, 2024
Thank you for choosing the Courtyard Cypress for your lodging accommodations. While we do strive for perfection in every aspect of our facility, we understand we failed you and for that we apologize. We will do our best to improve to a higher standard and ensure everything is in working order for your next stay. Let us know if there is anything else we can do to make your stay more welcoming.

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2023
Response from Italia on Jan 9, 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the perfect score and are so happy we were able to meet your needs.

6/10 Okay

Corey

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Italia on Jan 9, 2024
Thank you for taking the time to rate your stay. We hope to see you back soon!

8/10 Good

Aairona, Glendale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property, No breakfast beds were very hard and pillows were absolutely horrible. Bring your own pillows.
Stayed 4 nights in Dec 2023
Response from italia on Jan 9, 2024
Thank you for choosing the Courtyard Cypress for your lodging accommodations. While we do strive for perfection in every aspect of our facility, we understand we failed you and for that we apologize. We will do our best to improve to a higher standard and ensure everything is in working order for your next stay. Let us know if there is anything else we can do to make your stay more welcoming.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Italia on Jan 2, 2024
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the perfect 10 score and are so happy we were able to meet your needs.

8/10 Good

Ricky

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mariah on Dec 29, 2023
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. Hope to see you back soon.

10/10 Excellent

Fernando, Sacramento

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location, nice staff.
Stayed 3 nights in Dec 2023
Response from Italia on Dec 27, 2023
Thank you for the positive review! We hope to keep you as a satisfied guest and hope to see you soon!

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Italia on Dec 27, 2023
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the perfect 10 score and are so happy we were able to meet your needs.

8/10 Good

Wim

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Mariah on Dec 22, 2023
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. Hope to see you back soon.

8/10 Good

Marlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, easy check in and check out, and many dining options near by.
Stayed 1 night in Dec 2023
Response from italia on Dec 20, 2023
Thank you for choosing Courtyard Cypress. We appreciate you taking the time to review your experience and sharing feedback on your recent stay. We are so proud to hear you had a wonderful stay and our staff was able to meet your needs. We hope to welcome you back soon on your next visit to the Orange County area.

8/10 Good

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Mariah on Dec 15, 2023
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We hope to welcome back on your next visit.

10/10 Excellent

Meghan

Stayed 1 night in Sep 2023
Response from Mariah on Dec 15, 2023
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the great score and are so happy we were able to meet your needs.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable beds
The room was great. Beds were very comfortable. Had all the amenities we needed. It did take about 5 minutes for the desk clerk to emerge from the office when we were trying to check in at 9:00 pm. But once she came out, we were settled in our room quickly.
Stayed 1 night in Dec 2023
Response from italia on Dec 12, 2023
Thank you for the positive review! We hope to keep you as a satisfied guest and hope to see you soon!

6/10 Okay

Donald

Stayed 1 night in Dec 2023
Response from italia on Dec 12, 2023
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. Hope to see you back soon.

8/10 Good

Melissa, Lake Forest Park

Traveled with partner
Liked: Staff & service
This hotel is in a quiet area that is just close enough to dining and a 15-20 minute drive to the beaches or Disney. There was construction going on that was noticeable (elevators I think) and the 3rd party booking app listed this property as having room service which is did not which was a disappointment. Rooms are large and clean
Stayed 2 nights in Nov 2023
Response from Mariah on Nov 28, 2023
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. Hope to see you back soon.

10/10 Excellent

michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Renovations being done, but had no real impact on our stay. Room was nice and quiet.
Stayed 2 nights in Nov 2023
Response from Mariah on Nov 28, 2023
Thank you for choosing Courtyard Cypress. We appreciate you taking the time to review your experience and sharing feedback on your recent stay. We hope to welcome you back soon on your next visit to the Orange County area.

10/10 Excellent

Irene

Stayed 1 night in Nov 2023
Response from Mariah on Dec 15, 2023
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the great score and are so happy we were able to meet your needs.

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience! Would recommend to family and friends… Front desk staff very friendly. Nicely located near fabulous restaurants. Only issue was ongoing construction to main entrance. Otherwise, excellent. Nice room, accommodated my request, adequate gym, safe, Free Wi Fi and free parking. Thank you so much and I would gladly do it again.
Stayed 7 nights in Nov 2023
Response from Mariah on Nov 23, 2023
Thank you for choosing Courtyard Cypress. We appreciate you taking the time to review your experience and sharing feedback on your recent stay. We are so proud to hear you had a wonderful stay and our staff was able to meet your needs. We hope to welcome you back soon on your next visit to the Orange County area.

8/10 Good

janel

Traveled with family
Liked: Staff & service
We had to switch hotels at the last minute and Courtyard was helpful and quick and easy. We so appreciated having a clean, comfortable place to land after a very stressful day. The staff were so kind and helpful.
Stayed 2 nights in Nov 2023
Response from italia on Nov 20, 2023
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. Hope to see you back soon.

10/10 Excellent

Karla, Folsom

Stayed 1 night in Nov 2023
Response from Mariah on Dec 11, 2023
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the great score and are so happy we were able to meet your needs.

10/10 Excellent

Kurt, Tucson

Stayed 2 nights in Nov 2023
Response from Mariah on Dec 11, 2023
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the great score and are so happy we were able to meet your needs.

10/10 Excellent

Jennifer, Temecula

Traveled with partner
Liked: Cleanliness, staff & service, amenities
There was co addiction going on, so we had to enter from the back of the hotel, which was a surprise to us. Parking was sparse, due to construction. The front desk employee was very friendly, and check in was fast and easy. Our room was right next to the elevator, but we didn’t hear anything from inside. The room was clean and well appointed. My only real criticism is that the bed was extremely firm—enough so that I had a hard time falling asleep, and I woke up with some aches and pains. Not sure if this is standard for Courtyard hotels, but it will be a definite consideration in choosing this chain going forward.
Stayed 1 night in Nov 2023
Response from Mariah on Nov 20, 2023
Thank you for choosing Courtyard Cypress. We appreciate you taking the time to review your experience on your recent stay. Your feedback is important to us. Hope to welcome you again soon.

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mariah on Nov 19, 2023
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the great score and are so happy we were able to meet your needs. We hope to welcome you back soon on your next visit to the Orange County area.

8/10 Good

Catherina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to any resto
Stayed 1 night in Nov 2023
Response from italia on Nov 16, 2023
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. Hope to see you back soon.

10/10 Excellent

paul vincent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location, quiet and clean
Stayed 1 night in Nov 2023
Response from italia on Nov 13, 2023
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. Hope to see you back soon.

8/10 Good

Anurag

Stayed 1 night in Nov 2023
Response from Mariah on Nov 28, 2023
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We hope to welcome back on your next visit.

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. 15 minutes to Disneyland. 30 minutes to Universal. Walkable dining locations. Staff was very friendly. Good sized room. Great value.
Stayed 4 nights in Nov 2023
Response from Mariah on Nov 7, 2023
Thank you for choosing Courtyard Cypress. We appreciate you taking the time to review your experience and sharing feedback on your recent stay. We are so proud to hear you had a wonderful stay and our staff was able to meet your needs. We hope to welcome you back soon on your next visit to the Orange County area.

10/10 Excellent

Agustin

Stayed 1 night in Oct 2023
Response from Mariah on Nov 28, 2023
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the great score and are so happy we were able to meet your needs.

10/10 Excellent

Custodio

Business traveler
Liked: Amenities
Everything was great except the prices on your food at Starbucks. The prices are out of this world but I guess it’s just in world we now live in. 7and .50 cents for a plain begal, really.
Stayed 4 nights in Oct 2023
Response from italia on Nov 3, 2023
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We appreciate the perfect score and are so happy we were able to meet your needs.

10/10 Excellent

Adan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a quiet area, close to dining.
Stayed 1 night in Aug 2023
Response from Italia on Nov 2, 2023
Thank you for choosing Courtyard Cypress. We appreciate you taking the time to review your experience and sharing feedback on your recent stay. We are so proud to hear you had a wonderful stay and our staff was able to meet your needs. We hope to welcome you back soon on your next visit to the Orange County area.

10/10 Excellent

Laura, Oak Harbor

Traveled with family
Felt very safe. Beds were nice. Slept very well.
Stayed 2 nights in Oct 2023
Response from Mariah on Nov 1, 2023
Thank you for choosing Courtyard Cypress. We appreciate you taking the time to review your experience and sharing feedback on your recent stay. We are so proud to hear you had a wonderful stay. We hope to welcome you back soon on your next visit to the Orange County area.

8/10 Good

Hilton

Stayed 2 nights in Oct 2023
Response from Mariah on Nov 1, 2023
Thank you for taking the time to rate your stay at the Courtyard Cypress, your feedback is important to us. We hope to welcome back on your next visit.

10/10 Excellent

MICHAEL A.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to local venues. Near our son's house. We always stay at Courtyard when we are in Cypress.
Stayed 2 nights in Oct 2023
Response from Mariah on Oct 30, 2023
We appreciate your recent stay and for you taking the time to share comments about your visit. We appreciate the great score and are so happy we were able to meet your needs.