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Reviews of Sonesta Select Laguna Hills Irvine Spectrum

3 out of 5
Sonesta Select Laguna Hills Irvine Spectrum
23175 Avenida De La Carlota, Laguna Hills, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 562 out of 1173 reviews" "
Rating 8 - Good. 257 out of 1173 reviews" "
Rating 6 - Okay. 155 out of 1173 reviews" "
Rating 4 - Poor. 112 out of 1173 reviews" "
Rating 2 - Terrible. 87 out of 1173 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd stay there again
Stayed 1 night in Apr 2024
Response from Nehal Taha on Apr 18, 2024
Thank you Brian for such a great review , hope to see you again soon.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints whatsoever.
Stayed 1 night in Apr 2024
Response from Marina Tanagho on Apr 17, 2024
Dear Antonio,Thank you for your great review of our hotel, we hope to see you again very soon. Sincerely,

4/10 Poor

Amir

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 5 nights in Apr 2024
Response from Marina Tanagho on Apr 17, 2024
Dear Amir,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Laguna Hills Irvine Spectrum. Your comments are important to us, as they provide us an opportunity to better serve you. If you have any specific comment please don’t hesitate to e-mail me as we look forward to ensuring we can exceed your expectations in the future.Sincerely,

4/10 Poor

Yolanda

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was an extra fee to have sheets changed of $75. There were roaches, usb ports did not work and the size of the refrigerator for a suite was small not large enough to hold snacks for a family of four.
Stayed 4 nights in Apr 2024
Response from Nehal Taha on Apr 14, 2024
Thank you for taking the time to share your experience with us

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Nehal Taha on Apr 14, 2024
Thank you Laura for such a great Review. hope to see you again soon.

10/10 Excellent

Naomi

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Nehal Taha on Apr 18, 2024
Thank you Naomi for such a great review , hope to see you again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet hotel.
Stayed 1 night in Apr 2024
Response from Nehal Taha on Apr 12, 2024
Thank you Robert for such a great survey , Hope to see you again to serve you gain.

6/10 Okay

Lea

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Not satisfied. When i check out there is no front desk incharge she is busy doing some stuff gor display and just told me to leave the door key card in the counter (not so friendly staff).
Stayed 1 night in Apr 2024
Response from Nehal Taha on Apr 14, 2024
Dear Lea , we’re so sorry for the inconvenience — that usually doesn’t happen. We apologize for the inconvenience, and would appreciate another chance to earn your business.

10/10 Excellent

Anthony, Tustin

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Nehal Taha on Apr 12, 2024
Thank you Anthony for such a great survey , Hope to see you again to serve you gain.

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
No one at the front desk to check out or no where to drop off the card keys. There's a sign said please see front desk so they can check you out, but no one in sight. myself and other couple left our card keys at front desk and leave
Stayed 2 nights in Apr 2024
Response from Nehal Taha on Apr 12, 2024
Thank you Jackie for such a great survey , Hope to see you again to serve you gain.

6/10 Okay

Ken

Disliked: Cleanliness, staff & service, property conditions & facilities
Never came to the room to clean during 4days of stay.
Stayed 4 nights in Apr 2024
Response from Marina Tanagho on Apr 7, 2024
Dear Ken,Thank you for providing your feedback. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Sonesta Select Laguna Hills, I sincerely apologize for falling short of not only meeting your expectations. We do offer housekeeping on the 7th night, and we can always replenish anything in the room when we are made aware. Once again thank you for your feedback and hope to see you back soon.Sincerely,

8/10 Good

Marcos

Liked: Cleanliness, amenities, property conditions & facilities
Great property right off the highway. Only negative is that they charge extra for parking which seems unnecessary.
Stayed 1 night in Apr 2024
Response from Marina Tanagho on Apr 7, 2024
Dear Marcos,Thank you for your review of our hotel, we are glad that you enjoyed your stay. Please notethe parking fee is posted on the expedia website at the time of booking. Once again thank you for staying with us and hope to see you back soon.Sincerely,

8/10 Good

Keota

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is a little far from entrance. Coffee was not good and expensive
Stayed 1 night in Apr 2024
Response from Marina Tanagho on Apr 7, 2024
Dear Keota,Thank you for staying with us and for providing your review. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place and that we exceed your expectation in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Laguna Hills. Sincerely,

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marina Tanagho on Apr 7, 2024
Dear Mina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Roman

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Marina Tanagho on Apr 7, 2024
Dear Roman,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

2/10 Terrible

Pedram

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We ask several time to come and clean dirty area from previous customer and they never come we ask for towels they bring only one time in 7 days and no room cleaning every day the told us they do in 6 days of staying no happy at all I definitely need some credit
Stayed 7 nights in Mar 2024
Response from Nehal Taha on Apr 4, 2024
Dear Pedram , Thank you for taking the time to share your experience during your stay with us, Cleaning policy is on the 6th night , but we do offer daily light touch up upon request , this should have been explained to you upon check in , and looks like our team failed to properly communicate and explain that to you. Please feel free to reach out to me or to management on property, but we would like to see you again to better serve you .

6/10 Okay

Mary

Traveled with family
Was only really there to sleep as we were out all day. Our key card wasn’t working at least half of the days when we got back. Also they stated that housekeeping doesn’t come everyday but they did not come by at all during our stay. It was an okay stay overall.
Stayed 4 nights in Mar 2024
Response from Marina Tanagho on Apr 7, 2024
Dear Mary,Thank you for providing your feedback. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Sonesta Select Laguna Hills, I sincerely apologize for falling short of not only meeting your expectations. We do offer housekeeping on the 7th night, and we can always replenish anything in the room when we are made aware or provide a light touch as per the information provided in our welcome letter. I apologize regardin the key issue those objects are sensitive and they need to be kept away from any magnet or phone.Once again thank you for your feedback and hope to see you back soon.Sincerely,

2/10 Terrible

Nam

Traveled with partner
Disliked: Staff & service, amenities
I didn't realize the check in was at 4. I came at 2 and was charge an extra $30. I literally stayed for 90 minutes and checked out. Ive been too many hotels and for the staff to charge an exta $30 when there were hardly any guests at the hotel. Im asian and my gf is Persian and the clerk was of middle eastern decent and seemed like she was bother my our relationship
Stayed 1 night in Apr 2024
Response from Nehal Taha on Apr 4, 2024
Hello Nam , ), thank you for taking the time to share your experience, Early arrrival is subject to early arrival fees and we are not an hourly property. we do apologize for the confusion; we could have communicated more effectively to better explain our policy . We appreciate your understanding, and we hope to see you again soon.

4/10 Poor

Briana

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing special about this hotel. Rooms smell funny, carpet is dirty, doors don’t work. No dining. Front desk doesn’t answer the phone. Not great at all.
Stayed 1 night in Mar 2024
Response from eh on Mar 31, 2024
we’re so sorry for the inconvenience We apologize for the inconvenience, and would appreciate another chance to earn your business.

4/10 Poor

Marlene

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was a terrible sewage odor and they tried to cover it with heavy air freshener. The shampoo dispensers held rancid products.
Stayed 3 nights in Mar 2024
Response from Nehal Taha on Mar 31, 2024
we’re so sorry for the inconvenience We apologize for the inconvenience, and would appreciate another chance to earn your business.

10/10 Excellent

Osvaldo

Stayed 1 night in Mar 2024
Response from Nehal Taha on Apr 18, 2024
Thank you Osvaldo for such a great review , hope to see you again soon.

2/10 Terrible

Crystal

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 1 night in Mar 2024
Response from Nehal Taha on Mar 31, 2024
we’re so sorry for the inconvenience We apologize for the inconvenience, and would appreciate another chance to earn your business.

4/10 Poor

Brianna

Liked: Staff & service
Disliked: Property conditions & facilities
Card key would not work the entire time; my partner and I were constantly finding ourselves locked out of our room. It was a very frustrating experience.
Stayed 2 nights in Mar 2024
Response from MARINA TANAGHO on Mar 28, 2024
Dear Brianna,Thank you for choosing to stay at the Sonesta Select Laguna Hills and providing your honest feedback. Providing the highest level of hospitality is our number one priority. We sincerely apologize for the card key issue you encountered. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Laguna Hills.Sincerely

10/10 Excellent

Steven

Stayed 1 night in Mar 2024
Response from Marina Tanagho on Apr 15, 2024
Dar Steven,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Gregory

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall satisfied.
Stayed 1 night in Mar 2024
Response from Nehal Taha on Mar 26, 2024
Thank you Gregory for such a great review , hope to see you again soon .

2/10 Terrible

Daniel

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thishotelisadump
Stayed 1 night in Mar 2024
Response from Marina Tanagho on Mar 26, 2024
Dear Daniel,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Laguna Hills Irvine Spectrum. Your comments are important to us, as they provide us an opportunity to better serve you. If you have any specific comment please don’t hesitate to e-mail me as we look forward to ensuring we can exceed your expectations in the future.Sincerely,

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
…
Stayed 2 nights in Mar 2024
Response from Nehal Taha on Mar 26, 2024
Thank you Maria for such a great review , hope to see you again soon .

4/10 Poor

Sarah

Traveled with family
Disliked: Amenities
We were told while checking in that it’s $10 a day parking to park on property, which when I went to show them that it’s not on their website, the printed out and showed me the very small obscure spot that it’s stated. Which is honestly just ridiculous. Then we got to our room and the bathroom had loose hairs all over the floor and the tub was so dark and dirty. They only come every 7th day to clean (pathetic) and when we requested towels at 9am they weren’t brought to our room until 8:30pm after multiple calls downstairs. The staff wasn’t super friendly, the hotel is right off the highway and the hotel isn’t super clean. I honestly will never be staying here again.
Stayed 6 nights in Mar 2024
Response from Marina Tanagho on Mar 22, 2024
Dear Sarah,Thank you for providing your feedback. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Sonesta Select Laguna Hills, I sincerely apologize for falling short of not only meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place and that we exceed your expectation in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Laguna Hills. Sincerely,

8/10 Good

Ramkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Marina Tanagho on Mar 22, 2024
Dear Ramkumar,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 2 nights in Mar 2024
Response from MARINA TANAGHO on Mar 21, 2024
Dear Monica,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Andrea, Huntington Beach

Clean, friendly accommodating staff. Safe area to walk my dog at night. Coffee bar/pastries pretty pricey though. Stick w/coffee maker in the room! All in all a BIG 👌!
Stayed 1 night in Mar 2024
Response from MARINA TANAGHO on Mar 21, 2024
Dear Andrea,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

MARGE

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the place and going back in a couple of weeks!
Stayed 1 night in Mar 2024
Response from MARINA TANAGHO on Mar 19, 2024
Dear Marge,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Alexander, Costa Mesa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff seems nice. I would recommend staying here to anyone. This place has good housekeeping a comfortable beds.
Stayed 1 night in Mar 2024
Response from MARINA TANAGHO on Mar 19, 2024
Dear Alexandre,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Samil

Liked: Cleanliness, staff & service, property conditions & facilities
High winds and Wii’s d parts fall on the car . Could that be protected ?
Stayed 3 nights in Mar 2024
Response from Nehal Taha on Mar 17, 2024
Thank you Samil for such a great review, hope to see you again soon .

6/10 Okay

Dorothy

Traveled with partner
The air and heat didn’t work. I told the front desk and they said it would be taken cater if. After a full day of activities we cane home and we tried to turn in the heat it did not work. We couldn’t complain because they didn’t answer the phone. I will never stay here again. We are leaving today.
Stayed 2 nights in Mar 2024
Response from Nehal Taha on Mar 17, 2024
we’re so sorry for the inconvenience , that usually doesn’t happen. We apologize for the inconvenience, and would appreciate another chance to earn your business.

2/10 Terrible

Richard

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
. I WILL NEVER STAY HERE AGAIN.
Stayed 1 night in Mar 2024
Response from Nehal Taha on Mar 17, 2024
we’re so sorry for the inconvenience, We apologize for the inconvenience, and would appreciate another chance to earn your business.

4/10 Poor

Nicole

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were placed on the first floor which is apparently used for dog friendly rooms. We did not have dogs yet we had to sleep in the smell of dog urine. We just needed one night to rest after a full day of moving. We asked them for room spray and regretted ever coming here. They should never have rooms that are dirty and smell like pet urine! Disgusting
Response from Nehal Taha on Mar 17, 2024
Dear Nicole , we’re sorry to hear that we didn’t meet your expectations. We’re so sorry for the inconvenience this has caused and would appreciate another chance to earn your business.

6/10 Okay

Cuauhtemoc

Stayed 3 nights in Mar 2024
Response from Nehal Taha on Mar 17, 2024
We apologize for the inconvenience, and would appreciate another chance to earn your business.

4/10 Poor

Dina

Traveled with partner
The room next to us was smoking pot and it smelled so bad in our room that we couldn’t sleep till around 3am when they finally stopped. After driving 6 hours that day, we could have really used a good nights sleep. The hotel is smoke free but somehow pot must not have fit into that category.
Stayed 1 night in Mar 2024
Response from Nehal Taha on Mar 17, 2024
we’re so sorry for the inconvenience, that usually doesn’t happen. We apologize for the inconvenience, and would appreciate another chance to earn your business.

10/10 Excellent

matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nehal Taha on Mar 17, 2024
Thank you Matt for such a great review , Hope to see you again soon .

10/10 Excellent

Chelise

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room pretty small
Stayed 2 nights in Mar 2024
Response from Nehal Taha on Mar 12, 2024
Thank you Chelsie for such a great review. Please come back to see us.

4/10 Poor

Michelle Ann

Traveled with family and small children
Disliked: Amenities
Blood on a comforter that wasn’t ours and expired contents inside the continental breakfast to go. It was whatever.
Stayed 1 night in Mar 2024
Response from Nehal Taha on Mar 10, 2024
Dear Michelle , thank you for bringing this issue to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. Please know that we’ll be looking into it immediately.

10/10 Excellent

nidia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping
Stayed 4 nights in Mar 2024
Response from Neha Taha on Mar 10, 2024
Thank you Noda For such a great review , Hope to see you again soon .

6/10 Okay

Donald

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
the $10 per night parking charge was never mentioned anywhere when booking. The are no cameras in the parking lot, there is no parking security. They charge for parking in a regular none secured or patrolled parking lot next to the hotel. Bare bones service, no complimentary coffee. The charge $4 per cup
Stayed 2 nights in Mar 2024
Response from Nehal Taha on Mar 10, 2024
Dear Donald , thank you for taking the time to share your experience. Our parking fees is posted on Expedia website, you should received an email with all extra charges when you got your confirmation email . Hope to see you again to better serve you.

4/10 Poor

Pauline

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We were not satisfied with our stay. The room did not have a microwave and was super cramped. The room keys did not work and we had to get it switched multiple times. When asked for help, the front desk supervisor, Evelyn, gave us so much attitude and kept saying the key should work. After getting her upstairs to tested it out and realizing it did not work, she finally decided to help us. It was definitely inconvenient having to go down 5 levels multiple times just get the keys fixed and access our rooms. Requesting for basic amenities, such as more towels and Kleenex, was another hassle. It would take us having to call a couple of times and waiting a long time to get the things we needed. We are not staying here again and would not recommend.
Stayed 4 nights in Feb 2024
Response from Marina Tanagho on Mar 5, 2024
Dear Pauline,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Laguna Hills Irvine Spectrum. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Laguna Hills Irvine Spectrum. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,

8/10 Good

Chi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marina Tanagho on Mar 5, 2024
Dear Chi,Thank you for staying with us and for your review.Sincerely,

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Marina Tanagho on Mar 5, 2024
Dear Naomi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok hotel
Stayed 1 night in Mar 2024
Response from Nehal Taha on Mar 4, 2024
Thank you Samuel for the great Review, Hope to see you again soon .

4/10 Poor

Lluvia

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The linens were old and stained. The mattress was very uncomfortable and the sofa bed was terrible to sleep on.
Stayed 1 night in Mar 2024
Response from Nehal Taha on Mar 4, 2024
Hi Lluvia , we’re so sorry for the inconvenience — that usually doesn’t happen. We apologize for the inconvenience, and would appreciate another chance to earn your business.

6/10 Okay

James, Pineville

Liked: Cleanliness, staff & service
Sonesta Select Laguna Hills charges a surprise hidden fee of $10 /day for Parking. This is despite being a suburban hotel with plenty of unsecured spaces available. BAD POLICY!
Stayed 7 nights in Feb 2024
Response from Nehal Taha on Mar 4, 2024
Thank you for taking the time to share your experience with us, James . We’re so sorry for the inconvenience , but our parking charges are posted on our website , and every other website that does market for us, Hope to see you again and to earn your business.