Outdoor pool, open 6:00 AM to 10:00 PM, sun loungers
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Reviews of Courtyard by Marriott Santa Ana Orange County

3 out of 5
Courtyard by Marriott Santa Ana Orange County
8 MacArthur Place, Santa Ana, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 544 out of 1000 reviews" "
Rating 8 - Good. 271 out of 1000 reviews" "
Rating 6 - Okay. 95 out of 1000 reviews" "
Rating 4 - Poor. 52 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

ARACELY

Traveled with partner
We really liked this hotel, it’s really clean and comfortable. The staff is very friendly we had some trouble with guests being loud but that is not the hotel’s fault.
Stayed 2 nights in Apr 2024
Response from Emilee on Apr 17, 2024
Dear Aracely,Thank you for your kind words about our staff! We appreciate your feedback and hope to welcome you back soon.Best regards,Emilee LeonardOperations Manager

10/10 Excellent

Ogawa

Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel!
Stayed 1 night in Mar 2024
Response from Operations Manager on Mar 27, 2024
Thank you for your review! We're glad to hear you had a nice stay. We look forward to welcoming you back soon.Best,Emilee LeonardOperations Manager

8/10 Good

Yanwen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Alissa on Feb 23, 2024
Thank you Yanwen for rating our property! We hope to welcome you back soon.

10/10 Excellent

Tabitha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was great . The taco Tuesday needs cheese and maybe veggies and maybe beef or hard shells rather than the corn tortillas that we’re falling apart but honestly it’s still a treat . Great place to stay 💜
Stayed 2 nights in Feb 2024
Response from Emilee, Front Office Manager on Feb 14, 2024
Hello Tabitha! Thank you for taking the time to write about your stay with us. We appreciate the feedback about our Taco Tuesday, and we hope we are able to welcome you back to our hotel in the near future.

8/10 Good

Ryan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Alissa on Feb 15, 2024
Thank you Ryan for the rating!

10/10 Excellent

anhhung

Stayed 2 nights in Dec 2023
Response from Rkravitz-GM on Dec 24, 2023
anhhung, thank you for your review. We are thrilled that you enjoyed your stay. We hope to see you back soon.

10/10 Excellent

Maria

Stayed 2 nights in Nov 2023
Response from RKravitz-GM on Nov 24, 2023
Maria, thank you for the great review. We are glad you had a great stay. We have a great hotel and location. Glad we took good care of you. Come back anytime!

10/10 Excellent

Christian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Response from RKravitz-GM on Nov 18, 2023
Thank you Christian. Glad you enjoyed. Come back soon.

8/10 Good

Jamil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was convenient and in a good area. Staff was friendly and rooms where nice and clean. Parking was easy.
Stayed 2 nights in Oct 2023
Response from RKravitz-GM on Oct 31, 2023
Jamil, thank you so much for sharing your thoughts. We love to hear your comments about our rooms and cleanliness. We thank you for your business. Please come back soon.

10/10 Excellent

Frank

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
I really liked the property and the staff were more than excellent however the bathroom door did not close properly and water would just soak the bathroom floor and we some friendly ants. All things considered it’s a great place and good people
Stayed 3 nights in Oct 2023
Response from RKravitz-GM on Oct 31, 2023
Frank, we are happy that overall, you had a great stay and that we took good care of you. We look forward to your return.

10/10 Excellent

RICHARD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was attending an event at the Orange County Fair grounds … this Marriott was very convenient, clean, quiet, great service and easy parking …. Starbucks next door and some of the best ramen I’ve ever had!! Rates were more than competitive. Will consider it again next year.
Stayed 3 nights in Oct 2023
Response from RKravitz-GM on Oct 31, 2023
Richard thanks for the great rating. I am so happy you enjoyed our location. We look forward to your return.

10/10 Excellent

Jenifer

Stayed 3 nights in Oct 2023
Response from RKravitz-GM on Oct 31, 2023
Jennifer, thank you for your review. Come back soon.

4/10 Poor

Li-Ping

Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from RKravitz-GM on Oct 20, 2023
Li-Ping, thank you for your feedback. We would like to hear more about your stay and why you did not enjoy your stay time with us.

4/10 Poor

Allison

Stayed 1 night in Oct 2023
Response from RKravitz-GM on Oct 15, 2023
Allison, we thank you for your feedback and regret that you did not enjoy your stay. All reviews are shared with the leadership team. Thank you for your business.

8/10 Good

Marthe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I hated the fact that the indications to park were very confusing. I didn't know where I was supposed to park . When you arrive after a long drive you don't want to start looking for a place to park and worry that you might be penalized because you parked in the wrong place. Thank you for reading this .
Stayed 1 night in Oct 2023
Response from RKravitz-GM on Oct 10, 2023
Marthe, thank you for your feedback. We have plenty of parking in both our outside lot and our garage. We thank you for your business and look forward to your return.

10/10 Excellent

mosadaq

Stayed 2 nights in Oct 2023
Response from RKravitz-GM on Oct 10, 2023
mosadaq, thank you for the great score. We are glad that you enjoyed our great hotel and location. Come back soon.

10/10 Excellent

Jose

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from RKravitz-GM on Oct 10, 2023
Jose, thanks for you review. Glad you had a great stay.

8/10 Good

KYOUNGHEE

Stayed 6 nights in Sep 2023
Response from RKravitz-GM on Oct 15, 2023
KYOUNGHEE, we are glad that you enjoyed your stay. Thank you for your feedback. We hope to see you back soon.

10/10 Excellent

Chunfen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are friendly and the room is clean
Stayed 1 night in Sep 2023
Response from RKravitz-GM on Sep 28, 2023
Chufen, we are thrilled to read that you enjoyed your stay with us. I will share with the team here in Santa Ana. We look forward to your return.

10/10 Excellent

Dorraine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from RKravitz-GM on Sep 21, 2023
Dorraine, thank you for the perfect score. We strive for 10's all of the time. We appreciate you taking the time to share.

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from RKravitz-GM on Sep 21, 2023
Eric, thank you for sharing. We are glad you had a great stay!

10/10 Excellent

Claudious

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional, lousy parking for $22 a day
Stayed 3 nights in Aug 2023
Response from RKravitz-GM on Sep 5, 2023
Claudious, thank you for the 5 out of five. We are glad to see you had a great stay. It is great to read that the team took great care of you.

10/10 Excellent

Leonardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable Clean N Comfortable
I always enjoy a clean, comfortable, and affordable hotel. Parking was safe. I didn’t notice too many transients around. Starbucks across the street opens at 5am for those early starters like me. Honestly, I don’t think I’ve ever had an issue with a Courtyard by Marriott. My trips are usually for business.
Stayed 2 nights in Aug 2023
Response from RKravitz-GM on Sep 5, 2023
Leonardo we are thrilled to read that you found us clean and comfortable. Glad that you liked our location as well. Come back soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2023
Response from RKravitz-GM on Sep 5, 2023
Thank you for staying with us. We appreciate your business.

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities
It was great!!
Stayed 1 night in Aug 2023
Response from RKravitz-GM on Sep 5, 2023
Murray, we are glad you had a great stay. Thanks for sharing your thoughts. Come back soon.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Aug 2023
Response from RKravitz-GM on Aug 17, 2023
Diana, thank you for the great score. We appreciate how you have taken the time to share your thoughts about the hotel. Glad you had a great stay. Come back soon.

10/10 Excellent

Gonzalo Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from RKravitz-GM on Aug 10, 2023
Gonzalo Grant thank you for the great review. I will share your feedback with the whole hotel team. Please come back the next time you are in OC.

10/10 Excellent

Kristy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would of wanted a hot tub and the outdoor pool to be heated. Great customer service though. My mom left her reading glasses in the room and staff shipped the glasses to my home, received glasses 5 days after checking out of hotel. Overall, area is quite felt safe and there's Starbucks coffee in hotel as well as across the street and restaurants.
Stayed 3 nights in Jul 2023
Response from RKravitz-GM on Aug 4, 2023
Kristy, glad that you enjoyed your stay with us sorry to hear that our heated outdoor pool was not warm enough for you. I will definitely look into that. So glad that Mom got her glasses back. Come back soon. Thanks for your business.

6/10 Okay

Dave

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beware of excessive parking fees
This hotel is nice. Pool is small, but clean. Gym is excellent—tons of space and new-ish equipment. My big problem is the $22/day for parking. It isn’t a downtown location, and parking isn’t secure or anything, so I don’t understand the fees. I’ve stayed in a lot of hotels, and many with parking fees, but the parking fees here seem completely unnecessary, and $22/day is way too much for this location.
Stayed 2 nights in Jul 2023
Response from RK-GM on Jul 8, 2023
Dave thanks for the feedback. Please understand in regards to parking first ours is the least expensive in the immediate area including the two closet to us in the complex. Also the fees are disclose on all websites. As for being secured it is monitored by the security within complex and our parking management company. We hope to see you back soon.

6/10 Okay

Timothy

Stayed 1 night in Jul 2023
Response from RKravitz-GM on Aug 4, 2023
Timothy, thank you for the feedback. Please feel free to reach out to me regarding your star. We strive for 5 out of 5. We appreciate your business.

10/10 Excellent

dino

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023
Response from RK-GM on Jul 8, 2023
Dino we are thrilled that you had a great stay. Please come back soon.

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from RKravitz-GM on Jun 29, 2023
Frank, thank you for the perfect 10. We are so glad to read that you had a great stay. We work hard to exceed all of our guest's expectations. Please come back soon!

8/10 Good

Maria Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
like the property it self, DO NOT like the $22.00 parking fee
Stayed 1 night in Jun 2023
Response from RKravitz-GM on Jun 21, 2023
Maria Isabel we are glad that you enjoyed our hotel. As for parking, our fees are disclosed on all booking channels. I do regret if this came as a surprise. Also, when you do shop around in the future, you will find that we are the least expensive in the immediate area. .Please come back soon.

10/10 Excellent

Chi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit
Very nice! Great location and great service. Unexpected parking fee and should have added to the room cost already.
Stayed 3 nights in Jun 2023
Response from RKravitz-GM on Jun 15, 2023
Chi thank you for the great score. We work very hard to exceed guest expectations. Glad we took great care of you. In regard to parking, all fees are always disclosed on all booking websites. Also, as a point of reference we are the least expensive when it comes to parking in the immediate area. We look forward to your return.

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from RKravitz-GM on Jun 7, 2023
William, thanks for the review. We strive for fives here! Please let us know what we can do better. Gald you enjoyed over all. Come back soon.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from RKravitz-GM on Jun 7, 2023
Wendy thank you so much for the great score. We are so happy that you enjoyed. Please come back soon.

10/10 Excellent

karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurant closed on weekends
Nice hotel in a good location. We did pick it because it has restaurant but come to find out, it’s closed on the weekends. Plus it’s $23 to park
Stayed 1 night in Jun 2023
Response from RKravitz-GM on Jun 7, 2023
Karla, thank you for your comments. While we do have the Bistro closed for dinner on Saturday and Sunday it always opens for breakfast. We also have grab and go items in our Market. Apologies if that was not clearly communicated. Come back soon.

10/10 Excellent

carlos

Stayed 3 nights in May 2023
Response from RKravitz-GM on Jun 29, 2023
Carlos, 5 out of 5 is great. Thank you for your feedback. We look forward to your return to Orange County soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from RKravitz-GM on May 28, 2023
Thank you. Glad you enjoyed your stay. Come back soon.

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Good location
Stayed 4 nights in May 2023
Response from RKravitz-GM on May 28, 2023
Thomas than you for sharing your thoughts. We are glad you had a great stay. Please come back soon.

6/10 Okay

Heather

Business traveler
Liked: Staff & service
Stayed 11 nights in Apr 2023
Response from RKravitz-GM on May 17, 2023
Heather, we strive to exceed expectations for all of guests. We would like to know more about your stay with us. We appreciate you taking the time to share your thoughts and hope to see you back soon.

4/10 Poor

Alan

Liked: Property conditions & facilities
Banning outside food and drink is inhospitable to the many people who can't or chose not to eat what you serve in your restaurants, at your schedule and your prices, in a district that is a food desert on weekends and after hours.
Stayed 1 night in May 2023
Response from RKravitz-GM on May 17, 2023
Alan, thanks for your feedback. While we do not allow outside food in our Bistro area when it is open, we most certainly do not mind if you enjoy it in our large lobby space with a large screen TV and comfortable seating. If there was a disconnect between you and a team member, I will certainly address it. We hope you do return.

2/10 Terrible

Hirbod

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad experience, The room was dirty and bad smell , very bad services by staffs, no response. had to ask to cancel staying!!!
Stayed 1 night in May 2023
Response from RKravitz-GM on May 11, 2023
Hirbod, thank you for the feedback. We are sorry to hear that you did not enjoy your stay. I will be sure to share your comments with the leadership team here at the hotel.

10/10 Excellent

TIANLIANG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall it is good
Stayed 2 nights in May 2023
Response from RKravitz-GM on May 10, 2023
Tianliang, we are so glad that you enjoyed your stay. We hope to see you back soon.

8/10 Good

Israel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
……………………….
Stayed 2 nights in Apr 2023
Response from GM-RK on May 10, 2023
Israel, we thank you for your feedback. We hope to exceed your expectations with a perfect 5 next time. See you soon.

10/10 Excellent

Lucero

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had just experienced the worst hotel experience at La Quinta Inn. It was nearly midnight when we booked with Courtyard and WOW, what a difference! When we arrived, the staff was amazing and so helpful. The rooms were clean and upkept. Best sleep we could’ve asked for. In the morning I stopped by the Bistro and both the man and woman there were so helpful and genuinely nice. As I walked back to the room, the front desk acknowledged and greeted me with a friendly “Goodmorning”. All of these little details is what makes a great hotel. You never know what your travelers have gone through, and I’m so thankful that the Courtyard team took care of my family and I. We will be lifelong Marriott members from this single experience. Thank you!
Response from RKravitz-GM on Apr 24, 2023
Lucero, thank you for sharing your experience with us. We are thrilled to read that we exceeded your expectations. We work hard to make sure each and every guest enjoys there stay with us in Santa Ana. We hope to see you back soon.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clise to the airport
Stayed 2 nights in Apr 2023
Response from RKravitz-GM on Apr 24, 2023
Patricia, thank you for the great score. Gald to see that you enjoyed your stay with us. We hope to see you back soon.

8/10 Good

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, great service. The beds are comfortable, the amenities seem to be adequate, but we didn't use any. The parking situation is a bit confusing, but not too bad. There is a great little "street mall" next door with several restaurants and a Starbucks. Would definitely stay again.
Stayed 1 night in Apr 2023
Response from RKravitz-GM on Apr 21, 2023
Natalie we are thrilled to hear that you found our hotel team friendly and our beds comfortable. Next time please join us at our Bistro. Please come back soon.

6/10 Okay

Alma

Stayed 2 nights in Apr 2023
Response from RKravitz-GM on May 10, 2023
Alma, thanks for your feedback. We would like to know more about your stay. We hope to see you back soon.

2/10 Terrible

Jessie

Stayed 1 night in Apr 2023
Response from RKravitz-GM on May 10, 2023
Jessie, we are disappointed to read that you did not enjoy your stay. We would like to know more details. Thank for your feedback.