Ratings based on 733 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
80% of guests recommend
3.1 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient

Posted Jul 31, 2015
Hotel was close to Disneyland and bed was comfy. The breakfast area is terribly small and room needs to be updated.
2 out of 5
by A verified traveler

Not enough to towels and rude staff

Posted Jul 27, 2015
We were registered as a family of 4...there were not 4 sets of towels in the room. We asked for more towels and were told they would "try" The room was not ready at 3:20pm and others were waiting in the lobby for their rooms as well. The front desk woman was just rude, unfriendly...we are sold out...she kept saying...so I am assuming they did not have enough towels for the guests. Our room was only cleaned once during a Four night stay..and we were never able to get 4 bath towels for our family. The night clerk was sympathetic to our problem but she said they didn't have. Any towels to give us...except a hand towel. It was just ridiculous and clearly they did not care. We stay inAnaheim by Disneyland every summer and have never received such poor service. Would not recommend this hotel to anyone...you can find better..or bring your own towels!
3 out of 5
by A verified traveler

Nice location not very nice front desk

Posted Jul 26, 2015
Pros: Location: Easy to get to anything. Ample parking.
Cons: Cleanness; breakfast and foremost listening to the costumers,
Location: The Convention Center as at about eight minutes nice walk; there are good places to eat nearby, and one can breath the happiness of the Disney parks.
Arriving to the hotel knew I had to stay due to the agreement with Expedia. I think my problem was that the people on the hotel also knew. Probably this was the reason they show no interest in switching my room although I requested that basically right upon entrance. They did not even bother to ask me what was wrong (the room smelled moist). .
1 out of 5
by A verified traveler

It was a nightmare.

Posted Jul 22, 2015
Pros: parking
Cons: customer service and clean rugs
The family booked 5 rooms for a family outing. It was a nightmare. Customer service is bad, staff rude. Roached in walkway, rug is filthy. My daughter with 2 children stayed 6 hours only The AC was not working and the room was very humid, babies were sweating and crying. My daughter and family had to look for another room across town. The staff said all the can provide is a fan. When asked to speak to Manager next day, it was the run around with rude staff on the phone. Where is the courtesy and respect for customers. I will never go back.
1 out of 5
by A verified traveler from montery,ca

You get what you pay for!

Posted Jul 13, 2015
My advice is spend the extra $20-$40 a night for a better hotel and a decent room because this place is not worth saving any money! Dirty! Smoke smell so strong you can smell as soon as you open the door.
4 out of 5
Recommended
for Everyone
by A verified traveler from Westminster, ca, usa

Near Disneyland

Posted Jul 8, 2015
Pros: Close to the Park
Cons: Nothing.
Location: Near Disneyland and many local restaurants.
Check in was easy, room served our purpose, allowed early check in for a fee $25 + tax? Very close to Disneyland, $5 shuttle to the park.
2 out of 5
by A verified traveler from nebraska

Really loud, long walk to gate

Posted Jul 6, 2015
Pros: Clean
Cons: Nicer staff. Way too loud,
It's a really good trek to the gate, not so bad in the morning but a good 25 min walk. It was really loud, ask for a top floor because you hear everything on the bottom, walking, running...everything. Hotel was fine,we got kicked out of breakfast room when we showd up 1 min late, even though food was still there and people were sitting eating.
2 out of 5
by A verified traveler from oxnard ca

Smoke!!!

Posted Jun 23, 2015
Pros: Good size room. Comfortable bed
Cons: Have no smoking rooms
Location: Close to Disney but I thought it would be closer
The room was actually nice but you have to be a smoker. The smell of smoke was every where. You could even smell smoke in the shower. I totally recommend this place if you smoke but if you don't don't even think about it
2 out of 5
by A verified traveler

Posted Jun 17, 2015
Location is only good part of this hotel. Breakfast is terrible. Only cold cereal and cheap bread for toast. The waffle maker was broken.
1 out of 5
by A verified traveler from Hayward, CA

Worst hotel that I have stayed in

Posted Jun 14, 2015
Pros: Nothing whatsoever
Cons: It needs a complete overhaul
Location: Disneyland
The picture shown when booking the hotel indeed looked too good to be true. The hotel room was filthy and filled with smoke smell. The bathroom is unclean and the bed is crap. Just a rundown filthy.