Ratings based on 1,291 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom san diego, ca

Posted Dec 21, 2014
Excellent customer service--very friendly, helpful staff! Comfortable room. Close to Disney :)
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Alberta, Canada

Most helpful staff I've ever had at a hotel

Posted Dec 10, 2014
Pros: extra helpful staff clean and cozy the carpet in the halls was beautiful nice view of the park at night no bed bugs (yes, we actually checked)
Cons: the shower nozzle could have been higher to accommodate men 6' or taller.
Location: Disneyland is next door. What more could you want to do?
Because our flight caused us to be 10 hrs late, we had not eaten or drank much when we arrived. The lady at the front desk gave us some vouchers for water at their lounge. That's how our stay started, and they took great care of us from there. Even a Chinese food delivery company messed up our food order, and the hotel, compensated us, even though it had nothing to do with them. That was some of the most customer-oriented staff I've ever seen. Our room was simple, but cozy, and after 3 days, kinda felt like it was ours. The safe in the room was easy to use, and a nice touch for security. It was a touch farther from the park than I'd hoped, but not bad if you're in good health. Other than the distance, I would likely stay there again.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Dec 3, 2014
Great location with easy access to the theme parks. Excellent staff made our stay extremely enjoyable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 2, 2014
We had a nice pleasant stay. The staff was outstanding. however, We found the PCH restaurant out of our price range, especially for breakfast. Remember this is for all families and not necessarily the more affluent guest
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Columbia, MD

Nice hotel to Disneyland California!

Posted Dec 2, 2014
The hotel is very confortable and convenient for those who go to Disneyland Caliornia! We loved it!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Newberg, Oregon

Convenient location to Disneyland

Posted Dec 1, 2014
Pros: Close walk to parks
Cons: Microwave in room
Location: Both Disneyland parks within walking distance. Short walk to restaurants .
We enjoyed our stay at this hotel. The room was always kept clean. They always replaced towels, and gave us extra without asking.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

Location, location, location...

Posted Dec 1, 2014
Disney attitude with a tremendous location really make this a treat.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Taiwan

Near the park, good location

Posted Nov 17, 2014
Near the park, good location and have character dining, my child had lots of fun.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom murphys ca

Nice hotel close to the park

Posted Nov 16, 2014
Had a great stay here! Close walk to the park, close enough to bring the rug rats back for a afternoon nap. Staff was fantastic!
4 out of 5
Recommended
for Families
by A verified traveler

Disneyland Stay

Posted Nov 13, 2014
Pros: I like that it is so close to Disneyland. It was clean, the stuff friendly. We also liked that they let us park in the garage after checking out.
Cons: Clear communication and better information about early admission would have been helpful.
Location: Disneyland and Goofy's Kitchen. Great Experience and in walking distance.
When I booked the hotel I was told, that we get early admission to Disneyland.I was not told that they are alternating between Disneyland and Adventure Park.Very disappointing.For a kid friendly hotel,I would expect,that there would be a stepstool in the bathroom so children can reach the sink to wash hands/brush teeth.Also,I wished there would have been at least 2 chairs in the room to have in-room breakfast instead going to the downstairs restaurant,which was a very bad experience for us.We paid a lot of money for the Mickey and his friends breakfast.It was not communicated to us when we asked at the reception,that this would be a special breakfast.When we found out,we thought it would be a great experience for my daughter.But we only saw Mickey and Blue during our entire breakfast time there,spending a lot of time on each table.We saw Daisy leaving the room at 7.55 am,and never saw her coming back,Minnie did not seem to like our corner where we were sitting at all.We stayed there almost one hour until 8.45 am.I complained to the Manager as my daughter was disappointed that her favorite characters did not come our way.I finally made my way to Mickey and Blue on the other side of the room do meet them so my daughter could at least meet 2 characters,who seemed to be cruising around all the time in the restaurant.When I repeatedly asked for Daisy, we were told,she only comes out at the top of the hour for 30 min.No effort was made to compensate us or lessen the disappointment.