Serves breakfast and dinner

Reviews of Hotel Fera Anaheim, a DoubleTree by Hilton

4 out of 5
Hotel Fera Anaheim, a DoubleTree by Hilton
100 The City Dr S, Orange, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 1126 out of 2240 reviews" "
Rating 8 - Good. 483 out of 2240 reviews" "
Rating 6 - Okay. 254 out of 2240 reviews" "
Rating 4 - Poor. 179 out of 2240 reviews" "
Rating 2 - Terrible. 198 out of 2240 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Mar 2024

2/10 Terrible

Bradley

Traveled with partner
Disliked: Cleanliness, staff & service
Booked for just 1 night after getting engaged to my fiancée because I surprised her with Disneyland tickets the next day. We arrived late in the evening, checked in, only to find our room a complete mess. Dirty food dishes everywhere with towels and sheets on the floor. We legitimately thought someone might still be in the room. Went downstairs and waited an hour for them to confirm that we weren’t lying (for some reason) and then try to find us a new room because apparently “they overbooked us tonight and there were no more rooms”. When asked how they could let our room be in that state all they had to say was that it was “a housekeeping issue” The only place they were able to put us was a 2-double bed room, as opposed to the single king bed room I had reserved. Considering this was for the night of our engagement this was unacceptable. We are currently in the process of trying to reach hotel management for compensation. Completely shameful that a Hilton branded hotel would be this disorganized and frankly, a mess.
Stayed 1 night in Apr 2024

10/10 Excellent

Sophia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite properties, will definitely be going back
Stayed 1 night in Apr 2024

10/10 Excellent

Larry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Apr 2024

8/10 Good

Jeannine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-updated older hotel. Good restaurant, with nice rooms, a good bar, a good pool, and an outside patio area.
Stayed 3 nights in Apr 2024

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Liked the shampoo and conditioner that are provided. Overall, i give it a high five!
Stayed 1 night in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 21, 2024
It brings me great joy to learn that you had a truly enjoyable experience at our hotel. Our team takes pride in providing exceptional service and ensuring that all our guests' needs are met. We are delighted to learn that their attentiveness was recognized and that you thoroughly enjoyed every aspect of your stay. Your positive feedback will be shared with our team, as they deserve commendation for their exceptional contributions towards your overall experience. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 21, 2024
We were delighted to read your review and see much you enjoyed your time in residence with us. Our pride and joy is providing ample and enthusiastic hospitality to ensure all of our guests feel special. We will certainly let all of our team know how much you appreciated their assistance – that will make their day! Thank you again for your feedback and we look forward to your next visit!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

4/10 Poor

Aman

Disliked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 2 nights in Apr 2024

8/10 Good

Bellinda

Business traveler, Traveled with family
Liked: Cleanliness
Enjoyed my stay
Stayed 1 night in Apr 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 21, 2024
We are glad to know that you had an amazing stay with us and your thoughtful words are truly inspirational. It was beyond gratifying to learn that everything from our beautiful location to our impeccable hospitality was so thoroughly enjoyed. Extraordinary experiences should begin from the moment you arrive to the moment you depart and we are happy to hear you encountered this. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

4/10 Poor

Katonya

Disliked: Staff & service, property conditions & facilities
The room I reserved deluxe premium king size bed was not available at the 4pm check-in time I was asked if I could drive around to give them time to finish. Front desk said they were running behind but never gave me a courtesy notice. I was given a double with queen size beds with a very nice view I was also told fireworks would be at 9:30pm there were none. The parking meters machines need to be replaced. Overall the location was really nice and seemed to be a very nice safe area
Stayed 1 night in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 21, 2024
I regret to learn that your stay with us was not the flawless experience we promised. We're committed to giving our guests nothing but the best - with exceptional service, immaculate rooms, and unforgettable experiences. We take great pride in the culture we've created and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and memorable experience. Our hotel management team will carefully review your stay and assess every aspect in detail. I understand that we failed to live up to our promise, and for that, I sincerely apologize. I hope you will give us the opportunity to make it up to you in the future.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

6/10 Okay

Alondra

Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff was very nice but housekeeping didn’t stop by at all during the 3 nights we stayed there. My husband had to go find her to see if we could give her any of our trash since it had been sitting there all day while we were out. He ended up finding somewhat else to throw it away as she was talking on her cellphone in another room and couldn’t hear him trying to get her attention.
Stayed 3 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 21, 2024
Thank you for sharing your feedback on your stay with us. Your rating helps us improve and maintain our high service standards. We regret any inconveniences experienced during your stay. Our goal is to offer an inviting, comfortable, and bespoke guest experience. Please be assured that your comments are integral to our continuous improvement efforts. Despite these aspects, we're pleased to know that you enjoyed the remainder of your stay. We're grateful for your patronage and look forward to a future chance to fully reveal the true quality of our property.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad for the price Nice hotel
Stayed 2 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 21, 2024
We cannot thank you enough for your glowing review of our property! We strive to provide excellent service and accommodations to each of our guests with hopes of surpassing all guest expectations. We always pride ourselves on being able to provide an environment in which our guests can relax and truly feel special. We thank you for your patronage and sincerely look forward to hosting you comfortably again in the not too distant future.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Ciclaly

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place !
Stayed 1 night in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 19, 2024
What a delightful review! We're honored by your outstanding rating and thrilled to have met your expectations. Your feedback will serve as encouragement for our team to maintain our high standards. Rest assured, we will continue to go above and beyond to ensure your next stay is just as exceptional. We eagerly await the opportunity to welcome you back for another memorable experience at our property!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

8/10 Good

Xiomara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice the only inconvenience is they charge you for parking, water, and internet.
Stayed 4 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 19, 2024
Your outstanding rating warms our hearts! We're thrilled to hear that our service and product quality left such a positive impression on you. Our team will be overjoyed to receive your fantastic feedback. Your commendation will be shared with them, serving as motivation for their continued dedication. We eagerly anticipate the opportunity to welcome you back soon for another exceptional stay!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Salvador

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 19, 2024
Your stellar rating fills us with gratitude! We're elated to hear that our service and product quality resonated with you. Your kind words will be passed along to our dedicated team members, who will be thrilled to know that their efforts have made a difference. We look forward to the pleasure of welcoming you back for another extraordinary stay with us!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

6/10 Okay

Alexander

Liked: Staff & service
Disliked: Property conditions & facilities
Average experience I guess, but I’m not sure if all floors have the same issue I had. I only stayed one night but the entire time the hotel room smelled liked sewage.
Stayed 1 night in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 19, 2024
I was disappointed to read that we did not meet your expectations. It is our goal to ensure that we deliver a comfortable, convenient, and personalized experience. Please be assured your feedback is important to us and will be used to ensure we are always refining and expanding the service we deliver our valued guests. However, it sounds like the rest of your stay was enjoyable! I am so glad you chose us for your stay. I hope you can give us another chance in the future to show you how wonderful our property really is.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 21, 2024
I am delighted to receive your review and to learn that you felt welcomed and pampered during your stay with us. Your feedback is an amazing compliment, thank you! It really is marvelous to hear how much you enjoyed the service and personal attention from the staff. Your patronage is hugely appreciated and I do hope we will have the pleasure to warmly welcome you back again. Please feel free to let us know if we can be of any assistance at that time.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

8/10 Good

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I would have given it a higher rating but the Expedia site had free breakfast included and that was not the case. the only options were an internal Starbucks and their restaurant - very expensive
Stayed 2 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 19, 2024
Your excellent rating means a lot to us! We're thrilled to hear that you had a memorable stay with us, particularly enjoying our great location. We understand the importance of offering a prime location for our guests, and we're delighted that you found ours convenient. Thank you once again, and we can't wait to welcome you back to enjoy our fantastic location on your next visit.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Rolisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 19, 2024
Thank you for your glowing rating! We're delighted to hear that you had a memorable stay with us, especially appreciating our great location. Providing a convenient and desirable setting for our guests is essential, and we're thrilled that you found our location convenient. We look forward to hosting you again soon and offering you the convenience of our prime location.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

8/10 Good

Cac

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was a little dark and poor water pressure. But otherwise everything’s good ❤️
Stayed 2 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 19, 2024
We're grateful for your positive rating! It's wonderful to hear that you had a memorable stay with us, particularly enjoying our great location. We understand that a prime location adds value to our guests' experiences, and we're thrilled that you appreciated it. Thank you once again, and we eagerly await your return to experience our fantastic location once more.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

8/10 Good

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 19, 2024
Thank you for your excellent rating! We're delighted to hear that you had a memorable stay with us, particularly appreciating our great location. We understand that a prime location enhances the overall guest experience, and we're thrilled that you found ours convenient. We look forward to hosting you again soon and offering you the convenience of our fantastic location.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

George, Chula Vista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 19, 2024
Your outstanding rating brightened our day! We're thrilled to hear that you had a memorable stay with us, especially appreciating our great location. Providing a convenient and desirable setting for our guests is crucial, and we're delighted that our location met your needs. Thank you once again, and we can't wait to welcome you back to enjoy our prime location on your next visit.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Rimbun Feric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staffs. Very friendly. Easy to get to Disneyland. Has shuttle direct to Disney provided by Anaheim transport. Next to outlet. Has food close to vicinity.
Stayed 4 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 14, 2024
I’m thrilled that you were able to truly enjoy our hotel. We were so happy to read that your experience with us was nothing short of spectacular as our attentive team strives to grant all of our guests’ wishes. It warms us to know that their doting hospitality was appreciated and that you truly enjoyed all aspects of your stay. Our team will be commended for the exceptional contribution made towards your overall experience. We look forward to the pleasure of welcoming you back in the future, for another great stay.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

McKell

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 14, 2024
I am thrilled to hear how amazing your experience was and delighted to read your great feedback about our property and services. I imagine that you benefited from all the amenities and our coveted location. It appears that you enjoyed the service provided by of our meticulous staff who delights in ensuring that the guest experience is always impeccable. We are very fortunate to have an exceptional team that is committed to providing a seamless experience to each of our guests, so we look forward to sharing your compliments with them. We look forward to welcoming you back again soon!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
I like how close it is to the shopping center and Angels stadium
Stayed 1 night in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 14, 2024
Thank you for taking the time to leave a terrific review. I am so glad that you enjoyed a wonderful stay with us. We really do aim to deliver the most memorable of experiences to our guests, and it is so rewarding to hear that we have got this correct. I am thrilled that you enjoyed your stay and found everything to be so comfortable. We all look forward to welcoming you back to the hotel on your next visit.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

edgardo

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 14, 2024
It is truly delightful to learn that you enjoyed every aspect of your stay with us! We are thrilled to hear that our hotel staff, dining options, and accommodations provided you with wonderful experiences, as we always strive to deliver the highest level of guest service. We are pleased that you were able to take advantage of our amenities and thoughtful offerings, which are designed to ensure a seamless and delightful visit. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience with us. Thank you for your kind rating, and we look forward to welcoming you back again in the future!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance to outlet mall and different restaurants. 30 minute walk to Angel Stadium or less than $10 Uber or Lyft ride. If you’re sensitive to noise ask for a room facing away from Hospital. I could hear ambulance once in awhile but it didn’t bother me. Will definitely stay there again on my next trip back.
Stayed 2 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 14, 2024
Thank you for your wonderful rating! It's incredibly rewarding to know that our service and product quality made a lasting impression on you. Your feedback will be shared with our team, who will be delighted to hear about your positive experience. We eagerly await the opportunity to welcome you back for another unforgettable stay!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel. Would go here again.
Stayed 1 night in Mar 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 14, 2024
We're so thankful for your amazing rating! Hearing that our service and product left such a positive impression on you is truly uplifting. Your feedback will be celebrated with our team, who strive for excellence every day. We eagerly await the opportunity to welcome you back for another remarkable stay, where we will continue to exceed your expectations in every way possible!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Chaz

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Many places to shop and in walking distance. Also very quiet!!
Stayed 2 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 14, 2024
Wow, we're truly grateful for your exceptional rating! It's incredibly rewarding to learn that our service and product exceeded your expectations. Your feedback will serve as motivation for our team to continue delivering excellence. We eagerly await the opportunity to welcome you back for another exceptional stay, where we will strive to make your experience even more memorable than the last!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 14, 2024
Thank you immensely for your glowing review! Knowing that you found our service and product top-notch brings us immense joy. Your commendation will be shared with our hardworking team, who will be inspired by your positive feedback. We look forward to the pleasure of welcoming you back for another unforgettable experience at our property!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Brian Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time visiting from up north Alberta, Canada. Staff was friendly and well diverse. I truly enjoyed the Valet service team. punctual. attentive and sociable. The manager Alex runs a great team!
Stayed 7 nights in Mar 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 14, 2024
We truly appreciate your wonderful rating! It's fantastic to hear that your stay with us was memorable. Providing top-notch service is our priority, and we're thrilled that you experienced it firsthand. Thank you once more, and we can't wait to have you back with us soon!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We particularly liked the ARC bus which stopped at the front entrance of the hotel and took us directly to Disneyland.
Stayed 6 nights in Mar 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 14, 2024
Your stellar rating fills us with gratitude! We're elated to hear that our service and product quality resonated with you. Your kind words will be passed along to our dedicated team members, who will be thrilled to know that their efforts have made a difference. We look forward to the pleasure of welcoming you back for another extraordinary stay with us!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

6/10 Okay

Xiao

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
No free wi-fi
Stayed 1 night in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 14, 2024
Thank you for taking the time to share your feedback with us after your recent stay. We appreciate your input, as it helps us maintain our high standards of service. We understand that your stay did not fully meet your expectations. Our goal is to create a welcoming, comfortable, and personalized experience for our guests, and we will use your feedback to enhance our offerings for everyone. Nonetheless, we are glad to know that you enjoyed the rest of your stay with us! Thank you for choosing our hotel, and we hope to have another opportunity to showcase our exceptional amenities and services to you in the future.

10/10 Excellent

Royetta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this hotel and would recommend to anyone.😁🙌
Stayed 4 nights in Mar 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 14, 2024
Thank you immensely for your top-notch rating of our property. We are thrilled to know that you value the quality of service and products we provide so highly. Our team takes utmost pride in ensuring our guests are well cared for, delivering unparalleled and attentive service - I'm overjoyed to hear they took good care of you. I'll happily share your remarkable rating with them. We're elated that you hold us in such esteemed regard and once again, we treasure your exceptional review. We are eager to have you back home soon!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Mar 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 14, 2024
What a pleasure to learn that you loved all aspects of your stay! I am delighted that you had wonderful experiences with our hotel staff, our dining options and your accommodations, as we are always striving to provide the highest level of guest service. We love that you benefited from all the amenities and our thoughtful offerings, designed to delight and guarantee a seamless visit. We love to hear from our satisfied guests, and it does mean so much to us that you have taken the time to supply this review. Again thank you for sharing your rating and we invite you to join us again!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Jose, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Great room
Stayed 2 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 14, 2024
Your rating has filled our team with joy and gratitude. Knowing that we exceeded your expectations and left a lasting impression during your stay brings us great satisfaction. Our dedicated team takes immense pride in delivering outstanding guest experiences, and your kind words motivate us to keep raising the bar. Thank you sincerely, and we can't wait to have you back soon!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Anjan Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 14, 2024
Your glowing review has made our day! We're grateful for your exceptional rating and thrilled to have exceeded your expectations. Your feedback will be relayed to our team, who will be delighted to hear about your positive experience. We eagerly anticipate the chance to host you again soon for another outstanding stay!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 2 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 14, 2024
We're truly grateful for your wonderful rating! It's delightful to hear that you thoroughly enjoyed all aspects of our hotel. We take immense pride in maintaining superior cleanliness levels and providing top-notch customer service. Your comments underscore our commitment to offering extraordinary guest experiences, and we're thrilled to know we hit the mark. We can't wait to welcome you back again soon.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 14, 2024
Your outstanding rating warms our hearts! We're thrilled to hear that our service and product quality left such a positive impression on you. Our team will be overjoyed to receive your fantastic feedback. Your commendation will be shared with them, serving as motivation for their continued dedication. We eagerly anticipate the opportunity to welcome you back soon for another exceptional stay!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Eric

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 7, 2024
Your feedback means the world to us! Creating memorable experiences for our guests is at the heart of what we do, and I couldn't be happier to know that we achieved that during your stay. I'll make sure to pass along your generous compliments to the dedicated individuals who contributed to making your time with us special. We're grateful for your review and thrilled to have had you as a valued guest.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Pam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent!
Stayed 1 night in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 7, 2024
Thank you so much for recognizing the exceptional staff that you encountered while visiting! We do pride ourselves on always providing top notch exceptional service to all of our guests. It is so fantastic to hear that you were able to experience and recognize that. We would love to have you back again for another perfect experience!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Jeanmarco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and staff is very helpful.
Stayed 1 night in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 7, 2024
What a pleasure to learn that you loved all aspects of your stay! I am delighted that you had wonderful experiences with our hotel staff, our dining options and your accommodations, as we are always striving to provide the highest level of guest service. We love that you benefited from all the amenities and our thoughtful offerings, designed to delight and guarantee a seamless visit. We love to hear from our satisfied guests, and it does mean so much to us that you have taken the time to supply this review. Again thank you for sharing your rating and we invite you to join us again!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place, i stay here so many times,
Stayed 2 nights in Mar 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 7, 2024
We are delighted to receive your kind ratings following your recent stay with us and to hear that you had such a comfortable and enjoyable experience. I am so pleased that you enjoyed your room, and the stunning surroundings of our property. We pride ourselves in delivering an exceptional level of service, to truly take care of the every need of our guests, and it is always so pleasing to have confirmation that we got this correct. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

6/10 Okay

Maria

Liked: Amenities, property conditions & facilities
Only hot water in the room when upgrading water system
Stayed 2 nights in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 14, 2024
We appreciate you taking the time to share your feedback regarding your stay. Your rating guides us in enhancing our standards of service. We apologize if certain aspects of your stay did not meet your expectations. Our mission is to provide a warm, comfortable, and personalized experience for our guests. Your feedback is pivotal for us, and we will utilize it to ensure continual improvements in our service. Nevertheless, we're glad to hear that you enjoyed the remainder of your stay. We value your patronage and look forward to the opportunity to prove our dedication to quality on your next visit.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

8/10 Good

CARLING

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
The overall vibe was nice because they recently renovated. My only complaint is that they renovated everything but the washroom. It’s still very dated and the tub was even clogged! Gross! They also don’t do daily housekeeping anymore so caution. They didn’t mention it and we only figured as much by the third day and inquired to confirm. Not a big deal but please let us know in advance.
Stayed 7 nights in Mar 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 7, 2024
We're truly grateful for your feedback! Crafting exceptional moments for our guests is what drives us, and I'm elated that we managed to do just that during your visit. I'll be sure to convey your kind sentiments to our dedicated staff members who contributed to making your stay so memorable. Thank you for sharing your review, and it was an absolute pleasure to have you stay with us.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Starr

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 7, 2024
We're truly grateful for your wonderful rating! It's delightful to hear that you thoroughly enjoyed all aspects of our hotel. We take immense pride in maintaining superior cleanliness levels and providing top-notch customer service. Your comments underscore our commitment to offering extraordinary guest experiences, and we're thrilled to know we hit the mark. We can't wait to welcome you back again soon.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 7, 2024
Many thanks for your kind rating! Our ultimate aim is to provide each guest with an outstanding experience, and I'm overjoyed that we hit the mark with your stay. Your appreciation will be shared with our team, who put in the effort to create a positive and enduring impact. Your review is truly appreciated, and hosting you has been a delightful experience.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Constance

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lobby. Lovely rooms
Stayed 1 night in Apr 2024
Response from Hotel Fera Anaheim, a DoubleTree by Hilton on Apr 7, 2024
Thank you very much for your stellar rating of our property. It is so wonderful that you thought so highly of the quality of product and service we offer. My colleagues really do take the greatest care in making sure they look after our guests, in delivering the highest and most attentive levels of service. I am so pleased they looked after you, and will have great pleasure in sharing your rating with them. We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton