Ratings based on 488 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Burbank, CA

Business Trip

Posted Nov 19, 2014
Pros: Close to airport shopping
Cons: Seating in lobby looked a little old.
Location: Shopping near by and not far from New Port Beach
Loved staying there would stay again. Very clean rooms and great service
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Great hotel, they just forgot the coffee

Posted Nov 17, 2014
Pros: The beds were very comfortable.
Overall, my experience was excellent. My only gripe is that they only gave me decaf coffee for my coffee maker and only one bag of regular tea. I assume this was a mistake. The beds were very comfortable and they provided a refrigerator and a good Wi-Fi connection. Parking costs $20 per day,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Britain

Great Hotel

Posted Oct 26, 2014
Hotel room was very clean and comfortable. The only problem was the bathroom door did not close properly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 20, 2014
Hotel was ok except for restaurant... Very slow service during breakfast...
3 out of 5
Recommended
for Everyone
by A verified travelerfrom p

Disappointed in service..

Posted Oct 19, 2014
After my room was cleaned one day, some of my makeup was missing from the bathroom. When I told the front desk what had happened, the did nothing about it! I was very disappointed in that situation!?
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to airport

Posted Oct 16, 2014
Pros: new
good service, easy to find. The room we had is facing to the busy street is kind of noisy during night.
2 out of 5
by A verified travelerfrom San Diego

Disappointing

Posted Oct 14, 2014
Pros: The lobby was nice.
Cons: Everything. Customer service, room cleanliness, and according to almost every person ahead of me during check out, billing.
We checked in late, our room smelled awful, like stale French fries and smoke. We called the front desk to see if they could put us in a different room, they said they would call us right back, no call. We called again, they said someone was coming up with new keys so we could move, the doorbell and and it was the maintenance man carrying some deodorizer, HE told us that we would not be moving. I called the front desk, they said they would call me back, no call back. I called again and they told me they were having trouble with the system and couldn't possibly move us then offered breakfast coupons. I declined the coupon because we had breakfast plans, I asked them to take part of the hotel stay off, he said "Yes, Ma'am" and apologized. The next morning there were breakfast coupons under our door and nothing off the bill. Did I mention that there was trash on the floor from the previous guest? There was. This hotel was disappointing to say the least.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel would come back

Posted Oct 13, 2014
Pros: Very clean. Pleasant decoration. Great staff.
Location: Starbucks across the street. Freeway access.
Was provided a room on the 5th floor which is a HHonors level. Room was very clean. The only issue was the heater did not work. A quick phone call to the front desk, and a engineer came up and fixed the problem in under 5 minutes. The valet staff were also very courteous and didn't wait with their hand out waiting for a tip.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 17, 2014
Almost all of the staff were exceptionally nice and helpful; very friendly. The accommodations were great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2014
Good hotel , good and clean rooms, I stayed for one night but was really good