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Reviews of DoubleTree by Hilton Orange County Airport

4 out of 5
DoubleTree by Hilton Orange County Airport
7 Hutton Centre Dr, Santa Ana, CA

Reviews

7.0

Good

Rating 10 - Excellent. 309 out of 1000 reviews" "
Rating 8 - Good. 243 out of 1000 reviews" "
Rating 6 - Okay. 179 out of 1000 reviews" "
Rating 4 - Poor. 136 out of 1000 reviews" "
Rating 2 - Terrible. 133 out of 1000 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Hazel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff is top notch. Rooms need additional standard amenities for this price. Microwave, updated fridge.
Stayed 2 nights in Mar 2024

4/10 Poor

Corrine

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff was nice love the cookies easy check in. The room was not good. Dirty rags left by cleaning staff. 1 dirty rag was left in the shower on the floor, another one was left by the window. Dirty q-tips in the trash can. The room was stuffy and the AC unit didn’t turn on.
Stayed 1 night in Mar 2024

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Michelle, Highland

Business traveler
Liked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Mar 2024

10/10 Excellent

muaath

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was really good and clean and the room was clean thank you so much
Stayed 2 nights in Feb 2024

2/10 Terrible

Ye

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff. Broken restroom door. Drenched carpet by AC unit leftover trash from previous guest. Shady people in the lobby. Tiny $24 a night parking spots. They leave you water bottle in the room but they aren’t free. No drinking water or ice machine on site. Prison is better.
Stayed 2 nights in Feb 2024

10/10 Excellent

Alejandra

Stayed 2 nights in Feb 2024

10/10 Excellent

BreAnna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk agent, Adam, was very knowledgeable about the area and had great customer service. He offered me a variety of room options and gave me the best one
Stayed 1 night in Feb 2024

8/10 Good

Khani

Liked: Cleanliness, staff & service, property conditions & facilities
I don't like that I have to pay for parking and there aren't enough parking spots at night.
Stayed 3 nights in Jan 2024

8/10 Good

Howard

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Katie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, nice area, Starbucks and convenience stores nearby. Free shuttle to and from airport.
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Jan 2024

10/10 Excellent

Amirala

Stayed 1 night in Jan 2024

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Peter

There were no cookies
Stayed 1 night in Jan 2024

10/10 Excellent

Krystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Marjorie Mae

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
When we arrived for our Christmas vacation, spa was down for remodel. The laundry facilities were unavailable. Would have thought these would be up and running during busy time. We were there from 12/22 to 12/27. The day before we were to leave, a pipe burst and we had no hot water. Very frustrating.
Stayed 5 nights in Dec 2023

2/10 Terrible

Kayla

10/10 Excellent

Estefanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

RaghuRam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Lam

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Nelson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 1 night in Dec 2023

8/10 Good

Ramsina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

katherine

Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Robert, Poway

It was like i was in a comedy movie. I get into my room there was no remote to the tv. I pick up the land line phone in my room the wire to the phone is broke. I then go outside of my room and see a cleaning lady and ask for a tv remote. Hotel staff brings me one 10 min later. i turn on the tv and there is no cable to the room. I'm a little mad at this point. i go down to the hotel lobby and they give me another room. i go to that room and there are no pillow cases on the pillow. i see a cleaning lady and she brings me new pillow cases. my kids later asked for desert so i go down to the restaurant and ordered a slice of chocolate cake and cheese cake for 13 dollars. when i'm leaving the restaurant i look at the two slices and they were the size of two fingers and one inch in height. the smallest piece of desert i've ever seen.i got my money back for that. also this hotel is under construction which it's not posted when i book the room. the front desk staff were nice though. horrible hotel to stay at.
Stayed 1 night in Dec 2023

8/10 Good

Jake

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

ROBERT

Business traveler
Liked: Cleanliness
Had to park in a different lot due to parking lot being over full. Had to walk 2 blocks and employee told me nobody else complains it’s no different that walking from a busy mall. Um I wasn’t at a busy mall.
Stayed 3 nights in Dec 2023

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything overall but there is one thing I do have to complain about and it was the first day I got there the restrooms toilet had poop stains it wasn’t cleaned I had to sanitize myself. It was very disgusting but I couldn’t change my room since they barely found a room to fit me in cause it wasn’t done yet.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nelson

Traveled with partner
Good
Stayed 1 night in Nov 2023

4/10 Poor

Hye

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

LORENZO

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Too bad the fitness room was closed,
Stayed 5 nights in Nov 2023

6/10 Okay

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was newly renovated and nice, but when I booked the room, I thought I was getting a king bed with sofa bed with lake view in the description. But when I called to make sure the room was ready, they said it was a queen room and expedia hadn’t updated the room description since renovation. Tried to get me a 2 queen room with lake view, but said they were at capacity and couldn’t. We were a little cramped but made it work
Stayed 2 nights in Nov 2023

8/10 Good

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was under construction so lots of noise. But left my mouse for my computer in the room and they were very accommodating for me to retrieve it.
Stayed 1 night in Nov 2023

2/10 Terrible

Nahid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Shay

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is ok. It’s located in a quiet area. There is limited parking.no parking was available when we arrived. I would not stay again for that reason.
Stayed 1 night in Nov 2023

10/10 Excellent

phillip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Josie the front desk person was really nice.
Stayed 1 night in Nov 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the remodel they did the rooms are beautiful
Stayed 1 night in Oct 2023

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new renovations make this property 5 star in my book.
Stayed 1 night in Oct 2023

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Nicole

Stayed 2 nights in Oct 2023

4/10 Poor

Celia

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Property is under construction, dirty and noisy, not worth the money paid.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
2 night stay and repeat trips
In building and parking lot construction activity. night time construction dust (sheetrock most likely) clouded hallway
Stayed 2 nights in Oct 2023

10/10 Excellent

Yashvika

Liked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Yihan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Tarsicio

Liked: Cleanliness, staff & service
It was not ready at the time described.?
Stayed 2 nights in Sep 2023

4/10 Poor

sheyra

Traveled with family
Disliked: Property conditions & facilities, room comfort
Not so good
I was not happy for being a hilton hotel the beds where so hard the curtains wouldn’t close correctly over all the room felt run down and not as updated
Stayed 2 nights in Sep 2023

6/10 Okay

Martin

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is under renovations. They didn't advertise that and the parking lot is extremely limited because of all of the construction equipment and resources. The parking lot also have trailers that take up even more spaces. My room had dispensers for the shower for shampoo, conditioner and soap. There was NO SOAP.
Stayed 1 night in Sep 2023