Ratings based on 556 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Double treePosted Oct 28, 2014
Hotel was fine . I paid for the view and was not dissatisfied . Room was a little run down and hall way carpet was Realy dirty. Overall I would comeback
by A verified traveler
Check your doorPosted Oct 24, 2014
My room door didn't lock when closed. It has to be shut twice before the door would lock. Scary feature.
by A verified traveler from Sun City, AZ
Worst hotel in Dana PointPosted Oct 18, 2014
Cons: FRIENDLY staff! nenovation is badly needed!!!
Location: Marina is close, but you have to drive to access it.
I wasn't made aware of parking fees, access in and out of hotel very restricted and out of the way, room furniture was very old, smelly, uncomfortable, view was limited ocean view, room faced the gully set between two freeways so we never opened the drapes or sat on the patio. I was locked out once and the staff didn't even apologize. This is a hotel that I will never recommend but share with others that a park bench may be a better choice!
for Everyoneby A verified traveler from Phoenix
We will be back!Posted Oct 10, 2014
Staff was amazing, room was spotless and the rooftop lounge was perfect.
for Everyoneby A verified traveler from dana pount, ca
Posted Oct 8, 2014
My son and I stayed there for several days .nit was clean and comfortable.
for Everyoneby A verified traveler from Newhall, CA
Hotel close to the beachPosted Oct 8, 2014
Pros: Easy access to the beach and freeway
Cons: TV and bathroom layout in future remodels
The hotel in general offers comfort and easy access to the beach. The room was clean and spacious. My only concern was that the bathroom door is too close to the bed and the access is limited and unpleasant to have the restroom door next to you. The extra office space with the foldable bed was great. The TVs are small and don't respond quickly so it's time for a TV upgrade. The access to the garage was excellent and to get to the beach was very convenient.
by A verified traveler from California
Hidden Cost, $22.00 per day to self park our car.Posted Sep 30, 2014
Pros: Nothing special, dated
Cons: Everything could be improved. Old and dated
Location: Hard to find and hard to get into and out of.
Dated room. We stayed 3 days. One day they forgot to clean our room, so we had no coffee. The next day they cleaned our room, brought coffee, but forgot the coffee cups. Everything was expensive. Two drinks were $24.50.
by A verified traveler from San Diego
Close to the Oceanfront, Run Down FacilityPosted Sep 29, 2014
The air conditioning was broken in the room, the bathroom was dirty and the furniture was stained. A dog barked in the middle of the night, next door to our room, throughout our stay. The hot tub was not working.
by A verified traveler from Chicago
Very noisy hotel near the beachPosted Sep 29, 2014
Pros: Staff were very accomodating.
Cons: Update the hotel!
Location: Right near the beach
This hotel was very difficult to find. The hotel is old and noisy. The first night we were next to the Freeway (right next to it) and we thought that was bad. We asked for a quieter area and the staff was VERY accomodating. However, the second night the air conditioner cycled on and off very loudly all night. We cut our stay short and left. I can't say enough about the staff. They were trying so hard in a difficult situation. The restaurant was good and the car valets were very helpful. Offering us water and directions.
by A verified traveler from B
Posted Sep 22, 2014
Sheer drapes on floor when we checked in. Requested maintenance, didn't happen. Unable to open dresser drawers, stuck. Shower head fell off during shower