Ratings based on 678 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
by A verified travelerfrom NY
Hotel was under construction.Posted May 14, 2015
Lobby was being demolished during my stay. Noise was so loud during check in that I couldn't hear what the clerk was saying to me. There was a thick cloud of dust in the lobby that made it difficult to breathe. I can't beleive the desk staff had to work under those conditions. When I asked about it the manager told me that the construction workers had yet to seal the area that was being demolished. Had I known that this kind of construction was going on I would have stayed elsewhere.
for Everyoneby A verified travelerfrom Ca
THANKS FOR NOT TELLING US YOU WERE REMODELING!Posted May 11, 2015
Pros: proximity to harbor and beach
Cons: I guess they were trying to improve those already
Location: harbor, beach, good food
WOULD'VE ENJOYED STAY HAD WE BEEN MADE AWARE WE WERE ENTERING A CONSTRUCTION ZONE. POOL & LOUNGE WERE UNAVAILABLE , LOUD JACK HAMMERS ALL DAY & FULL VIEW OF DESTRUCTION FROM THE ROOM. WHEN I SPOKE WITH MANAGER HE WAS JUST INDIFFERENT AND BLAMED EXPEDIA FOR NOT TELLING ME OF THEIR REMODELING. APOLOGIZED THO ROBOTICALLY, AND DIDN'T TRY TO MAKE MY STAY ANY BETTER. DIDN'T EVEN OFFER ME COOKIES ! WE STAYED SINCE THE ROOM WAS ALREADY PAID FOR, WE JUST STAYED AWAY INSTEAD OF OUR ORIGINAL PLAN OF JUST LOUNGING ALL WEEKEND. WE WALKED AROUND MARINA ALL DAY AND JUST USED THE ROOM TO SLEEP. THE VALETS WERE GREAT THOUGH, VERY COURTEOUS AND APOLOGETIC FOR CONDITIONS. I WOULD'VE LOVED TO ENJOY THE SUNSET FROM THE LOUNGE
by A verified traveler
Under ConstructionPosted May 11, 2015
Be careful about this hotel. It's currently under a major remodel. My kids were looking forward to swimming, didn't happen due to pool closer for remodel. The rooms were terrible on the lower floors, smell like smoke and dirty. The staff did their best to keep us happy. If your looking to stay here wait until the remodel is finished.
for Everyoneby A verified travelerfrom Chicago
Posted Apr 24, 2015
Pros: The location is pretty good.
Location: Taco Surf about a mile north for the shrimp tacos. They are fabulous!
It was OK for the price. My view was of a cement "courtyard" area with picnic tables at my room level. I felt the need to keep the curtains closed all the time for privacy.
for Everyoneby A verified travelerfrom Long Beach, CA
location is amazing ...Posted Apr 24, 2015
Cons: update rooms / making sure workers do not take items from your car
Location: walking / jogging / beach
Customer service was good but the room was out dated (i understand they are remodeling), there was a complete black out Saturday evening and we received not apology for this, nor acknowledgment. On receiving my vehicle from valet on Sunday my cell phone holder was missing, fill out some paper work but have yet to hear from the hotel. Once again location is amazing.
by A verified travelerfrom riverside
They didn't have the room I bookedPosted Apr 20, 2015
They blamed the website for the mistake . Of not having my room. I showed them my email. Nothing they could do So they gave me breakfast voucher That made it a lot better. They guy working in the morning At the restaurant was awesome. Overall I will never stay there again.
for Everyoneby A verified travelerfrom Riverside, CA
Close to the beach... Nice amenities.Posted Apr 16, 2015
Room was comfortable. The balcony with ocean view was great. Was very clean.
by A verified traveler
Nice employees, and yummy cookiesPosted Apr 14, 2015
Near railroad tracks, the jacuzzi was broken, and outside our window was the trash shoot from the construction
for Everyoneby A verified traveler
Nice location with beach accessPosted Apr 8, 2015
Nice location but hotel needs updating. Furniture is worn, pool is tiny. Not a place to go if you like spending time at the hotel. On the plus side the location is great with easy access to the beach.
by A verified traveler
Photos Are DeceptivePosted Apr 7, 2015
THe hotel looks great in the photos, but not in person. The Tresca Restaurant and Vivo Rooftop Lounge both have very limited menus, and lack ambiance. The Vivo Rooftop Lounge played loud club music and was not at all relaxing. The view of the beach is limited and also includes a view of busy PCH. Again, not very relaxing. We ended up eating in our room.