Ratings based on 536 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
78% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from B

Posted Sep 22, 2014
Sheer drapes on floor when we checked in. Requested maintenance, didn't happen. Unable to open dresser drawers, stuck. Shower head fell off during shower
2 out of 5
by A verified traveler from R

Two star hotel close to the beach

Posted Sep 13, 2014
Disappointed with the unkept hotel and rooms. I would expect more from a Hilton hotel
2 out of 5
by A verified traveler

Dissapointing

Posted Sep 10, 2014
Pros: The staff was very friendly and helpful
Cons: Everything about the hotel.
Great location with great staff but it does not make up for the wear and tear this hotel has endured over the years. It needs a massive make over.
2 out of 5
by A verified traveler

pictures are misleading

Posted Sep 8, 2014
Pros: that staff were really great and the rooftop bar had wonderful beer selection.
Cons: the whole hotel needs fresh paint, new windows and doors, more storage in the bathrooms and newer couches. Just run down and dirty (i.e calcium buildu
Location: great location to Doheny beach and into Dana Point and local campsite
our room was very dirty, doors didn't work well and the bathrooms are tiny. The staff were so nice but the building is very run down and needs some TLC. The pool is MUCH smaller that shown in the photos and the hot tub was under construction. Disappointing "ocean view' - mostly a dugout dune that is connected to highway underpass.
4 out of 5
Recommended
for Everyone
by A verified traveler

labor day

Posted Sep 3, 2014
Pros: see above
Cons: see above
Location: nice walk to beach, plenty of restaurants and much to do. We had a car rental, not so fun if we didn't.
The hotel was comfortable except for the feather pillows, tried to request foam but desk said they were out. The cookies are terrific and will keep us coming back. The buffet breakfast was yummy but service was lacking. Our room (447) did not get cleaned the first day. Thank goodness you had wifi, no charge because we wanted a view and were willing to upgrade but none available. We have a daughter in the area, we will come back again and stay with you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Southern California

Convenient beach location

Posted Sep 2, 2014
My friends and brought our children ages 5-12 for an overnight stay and beach day. The hotel was very accommodating and graciously offered extra towels, pillows, etc. The hotel restaurant was sufficient (not spectacular), and beach access is across the street. This meant we never had to move our car until it was time to go home. Perfect location for a stress-free stay for families with younger children.
1 out of 5
by A verified traveler

Dirty and old ... Gross

Posted Sep 2, 2014
This hotel had feces on the toilet in my room. The room was incredibly dirty and very old. The pool had a broken and exposed light which could have electrocuted the children swimming in it. Not to mention it was tiny. The jacuzzi was broken. I will say the valet staff was awesome!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 1, 2014
Had me in a room near bar . Noisy ! Xxxxxxxcccccccccv
3 out of 5
by A verified traveler from California

Close to the beach

Posted Aug 25, 2014
Pros: The patio was okay. The view was nice. The parking attendant was very nice.
Cons: Better mattresses.
Location: Shops were great.
The beds were uncomfortable. The sofa was really uncomfortable. You paid for the view.
3 out of 5
by A verified traveler from New York

Unsatisfying experience

Posted Aug 25, 2014
When I arrived to the room, the A/C was broken and took 3 phone calls to fix. Later the sink faucet broke and took 2 phone calls and 2 days to fix. And then once the housekeeping service left the door to my room open all day.