Ratings based on 698 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
79% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from indian land , SC

Needs a lot of work

Posted Jun 29, 2015
Room condition was terrible. Drawers did not close correctly. Bathroom and room need reconditioning. The lobby was being renovated and workers nearly knocked us over getting on and off elevators which were being renovated same time as steps were being redone
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 26, 2015
Great room. Very comfortable beds and great area for kids. Sink splashes back so watch for the water pressure. Hotel under renovation but great experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Estancia en el Double tree

Posted Jun 25, 2015
Nuestra estancia fue breve pero no fuimos afortunados con las instalaciones porque el hotel esta en plena remodelación y eso provoca muchos inconvenientes, sin embargo las habitaciones son amplias y cómodas y el hotel tiene una buena ubicación
3 out of 5
by A verified traveler

Posted May 26, 2015
Pros: Friendly.
Cons: Honest representation of what the hotel actually looks like.
Very disappointed in the condition of the hotel. Felt more like a Motel 6 than a Hilton. We always use Hilton when we travel and this is the first time I have ever been disappointed. To be fair, it was all due to the contstruction and I'm sure that it will be nice when completed. The pictures on the website vs. what we got was not at all the same. Waaayyyyy overpriced for what was offered.
1 out of 5
by A verified traveler from r

Terrible hotel. Construction everywhere.

Posted May 26, 2015
Terrible. No ocean view. View of freeway. Trains nearby. Construction in lobby. $250 for this hotel. Very disappointed. Will never use again.
1 out of 5
by A verified traveler from NY

Hotel was under construction.

Posted May 14, 2015
Lobby was being demolished during my stay. Noise was so loud during check in that I couldn't hear what the clerk was saying to me. There was a thick cloud of dust in the lobby that made it difficult to breathe. I can't beleive the desk staff had to work under those conditions. When I asked about it the manager told me that the construction workers had yet to seal the area that was being demolished. Had I known that this kind of construction was going on I would have stayed elsewhere.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ca

THANKS FOR NOT TELLING US YOU WERE REMODELING!

Posted May 11, 2015
Pros: proximity to harbor and beach
Cons: I guess they were trying to improve those already
Location: harbor, beach, good food
WOULD'VE ENJOYED STAY HAD WE BEEN MADE AWARE WE WERE ENTERING A CONSTRUCTION ZONE. POOL & LOUNGE WERE UNAVAILABLE , LOUD JACK HAMMERS ALL DAY & FULL VIEW OF DESTRUCTION FROM THE ROOM. WHEN I SPOKE WITH MANAGER HE WAS JUST INDIFFERENT AND BLAMED EXPEDIA FOR NOT TELLING ME OF THEIR REMODELING. APOLOGIZED THO ROBOTICALLY, AND DIDN'T TRY TO MAKE MY STAY ANY BETTER. DIDN'T EVEN OFFER ME COOKIES ! WE STAYED SINCE THE ROOM WAS ALREADY PAID FOR, WE JUST STAYED AWAY INSTEAD OF OUR ORIGINAL PLAN OF JUST LOUNGING ALL WEEKEND. WE WALKED AROUND MARINA ALL DAY AND JUST USED THE ROOM TO SLEEP. THE VALETS WERE GREAT THOUGH, VERY COURTEOUS AND APOLOGETIC FOR CONDITIONS. I WOULD'VE LOVED TO ENJOY THE SUNSET FROM THE LOUNGE
2 out of 5
by A verified traveler

Under Construction

Posted May 11, 2015
Be careful about this hotel. It's currently under a major remodel. My kids were looking forward to swimming, didn't happen due to pool closer for remodel. The rooms were terrible on the lower floors, smell like smoke and dirty. The staff did their best to keep us happy. If your looking to stay here wait until the remodel is finished.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Posted Apr 24, 2015
Pros: The location is pretty good.
Location: Taco Surf about a mile north for the shrimp tacos. They are fabulous!
It was OK for the price. My view was of a cement "courtyard" area with picnic tables at my room level. I felt the need to keep the curtains closed all the time for privacy.
3 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach, CA

location is amazing ...

Posted Apr 24, 2015
Pros: location
Cons: update rooms / making sure workers do not take items from your car
Location: walking / jogging / beach
Customer service was good but the room was out dated (i understand they are remodeling), there was a complete black out Saturday evening and we received not apology for this, nor acknowledgment. On receiving my vehicle from valet on Sunday my cell phone holder was missing, fill out some paper work but have yet to hear from the hotel. Once again location is amazing.