Ratings based on 126 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
for Everyoneby Mike
Not far from Huntington BeachPosted Sep 16, 2013
I would recommended this hotel. They have full kitchen in the room. They also provide you pot,pan and silverware if you like to cook. The room is very comfortable. The only thing is they do not provide is room service if you stay less than 8 days. The staff are very nice and friendly. Overall, I would come back whenever I'm in town.
Jan 17, 2013 by Manager
Mike - The team and I appreciate your positive remarks regarding your stay. We are glad we were able to accommodate your needs and are happy to know you would consider returning to our hotel in the future. Thank you again, and we hope to be given the opportunity to welcome you back in the future!
Recommendedby Take from LA
Worst ever had experience in my lifePosted Sep 10, 2013 on Hotels.com
This was worst ever had experience. Bad
for Everyoneby A verified traveler
Hotel NoisePosted Aug 23, 2013
Pros: It was convenient and clean
We were satisfied with the hotel accommodations and cleanliness. Hotel met our needs but it seemed like the rooms were not well insulated from adjoining room noise. At 4:30AM someone leaving for the day was banging cabinets doors for about 20 minutes. I expect they were not fully cognizant of how much the noise traveled to the adjoining rooms but it was loud enough to wake us. We also would have preferred an A/C unit that would allow the fan to run continuously which would have drowned out the noise somewhat.
Jan 28, 2013 by Manager
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the noise disturbances you experienced from other guests. In response to this feedback, I will be speaking to my staff regarding this incident to ensure that we make ourselves more available to our guests and can monitor the halls more frequently for noise control. Still, I am glad that your room was clean and that you liked our hotels location. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
for Everyoneby Kris from Huntington Beach, CA
Not worth the ratePosted Aug 22, 2013
Cons: Don't allow pets. Make sure the rooms are cleaner i.e. no hair in the beds.
I'm not too picky but......when I checked in there was dog hair all over the rug by the check in counter.....and I mean long and a lot. I'm a dog person but I don't think its sanitary. My room was ok except for the gum on the side of the nightstand.....gross! And when I pulled the comforter and sheets down there were 3 hairs in the bed. I understand they could have been stuck to the sheets even after being washed or they were the maids.....still really gross to see hair in your bed when its not yours! And my last complaint is the noise. I wished I was given a top floor because the person above me was a very heavy walker and I could hear snoring in the room next to me. Walls are thin!!!
Recommendedby A verified traveler from Arizona
Convenient location, close to freeways, attractionPosted Aug 20, 2013 on Hotels.com
Was very pleased with overall quality, service, and location. Pet friendly is a plus!
for Everyoneby Bob from Los Angeles
Nice hotel for long term stayPosted Aug 2, 2013
Pros: Available kitchen with full size fridge, and pets allowed.
Cons: It can get quite noisy when young children are there.
Location: IT is not really in an ideal location, very near Boeing corporation. It is more or less and industrial area.
This hotel is quite nice for individuals that have to stay more then a few days. There is a small kitchen that is quite useable. Room was clean and comfortable. On the downside the location is not the greatest, no where to walk around. Breakfast is NOT good, just coffee really.
Jan 6, 2013 by Manager
Thank you for your recent review of your stay. Your comments in regards to the kitchenette we offer are much appreciated; yet, I was disheartened to read the comments regarding the noise level and the complimentary "grab and go" breakfast we offer. I discussed your comments with the team, and we are definitely going to work harder on making sure we follow up with any noise complaints and make sure that we keep our breakfast cart stocked at all times. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I invite you to contact me, at the hotel, if you have any additional comments. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
for Getaway With Friendsby Sena from Beaumont
Posted Jun 25, 2013 on Hotels.com
Completely satisfied, about 9 miles from the pier, beach, farmers market and restaurants. Only thing is beds were small for the room, don't think they were queen size.
for Everyoneby Gina
Worst stay everPosted Jun 11, 2013
Cons: New staff better service
Location: It was close to the beach that's it
I reserved a non smoking but they upgraded me to a smoking. Put me in a whole different room that I absolutly didn't want want. Staff is not professional or nice. Room wasn't to clean. Lots of noise.
Jan 20, 2013 by Manager
Gina - I appreciate you taking the time to write a review of your experience with us. I am very sorry that we were unable to provide you with the room type you requested. Due to being overbooked, this was one of the only rooms we had available. As well, I will also be speaking to the front desk about the level of customer service they provided to you. I apologize that they were unprofessional. Thank you again for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
for Everyoneby jennifer from west coast
not a fan.Posted Jun 4, 2013
Cons: Pretty much everything!
I was unaware there would be no housekeeping unless you stay for 7 days! We had no towels Friday night when we checked in and they were hesitant on giving me more when I asked. The toilet made lots of loud bubbling noises that kept me up at night and I had a spider in my bed. The one measly blanket had visible stains and was paper thin. Not many positives other than the maintenance man was very helpful. The location was nice and the exterior was pleasant as well.
Jan 6, 2013 by Manager
Jennifer - I appreciate you taking the time to write a review of your experience with us. I am sorry that the front desk staff did not make you aware of our housekeeping policy at check-in. As the new hotel manager for this particular property, I can assure you that I have coached my staff on the importance of providing great customer service and on communication with our guests. As well, I am going to work with our housekeeping staff to improve our cleaning procedures. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Recommendedby Rick W from Memphis, TN
Extended Stay - Huntington Beach, CAPosted Jun 4, 2013 on Hotels.com
The room was clean and comfortable. The staff was friendly and helpful. Location was not the greatest, but you could get to things without a lot of trouble. TV channels were okay. If you like sports it is good.