Ratings based on 1,391 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Carlsbad, Ca

GM needs to be educated

Posted Aug 26, 2014
Pros: Bed
Cons: New GM that takes care of the property
The hotel was nice but I considered it lipstick on a pig. Carpets were dirty in the room, sticky something that was an obstacle to step around. But the bed was comfortable and overall it was OK. But I could sense the hotel doesn't keep up with any sort of preventive maintenance routines as the hot water went out Saturday evening at 6 and didn't come back on until the next morning. Those systems don't just go out unless they don't take care of them and keep them properly serviced. That was completely unacceptable. One thing you don't run out of is hot water! So if hot water was lacking attention what else on that premises is going to fail??? Wont be returning to the Fairmont
1 out of 5
by A verified traveler from Upland, CA

They charge for valet and there's no way around it

Posted Aug 25, 2014
I'm a little annoyed that this place charges for valet parking. I didn't know about the charges until I checked out and when I asked what they were, they said "we charge for overnight valet". So I said that if I'd known that prior, I would've parked my car myself. To which she said "we don't have any self parking". It wasn't the employees fault that they have stupid policies but it seems like something they can maybe work on. I won't go back here because of that and they lost a good customer to make a quick buck
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but....

Posted Aug 25, 2014
The room was not to my liking. There was black hair on one of the washcloths as well as in the sink and tub and I have blonde hair! For the price they could hire someone to properly clean it between occupants.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Aug 23, 2014
All as expected and perfect for the business traveller.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from eldo hills, ca

Convenient and Quiet

Posted Aug 15, 2014
Pros: Room was quiet. All the staff I engaged were friendly and accommodating.
Good location. Convenient to Newport Beach, Costa Mesa, Irvine corporate areas, etc. No self parking so be sure to factor in $30/day for valet parking and another $11 for internet in your room. Nice bar area with good happy hour pricing from 4-7 ($5 for a decent glass of wine and $6 for small plates of food.) More oriented for business travelers than families on vacation.
4 out of 5
by A verified traveler from DC

Hotel was nice, but amenities close after 11.

Posted Aug 11, 2014
Cons: Increase the time of facilities and pool make the pool 24/7.
Location: Nothing really it's really boring at night.
Checked into the hotel after finding a hotels.com deal at $199 a night rather than staying in Laguna beach for $500. The facilities and hotel were nice however some of the downsides are mandatory valet @ $20.00. Also, pool and restaurant/lounge everything closes at 11:00. The area is kind of business oriented and there really isn't anything to do. I would have rather spend the more money to something more happening on a Friday night especially so closed to Newport Beach and Laguna Beach.
Comment from Hotel Management
Aug 15, 2014 by Lucas Schumacher, Hotel Management
Thank you for commenting on your recent stay with us. It sounds like while you enjoyed the hotel, you definitely prefer a more lively nightlife. Thank you again for your feedback and we hope to welcome you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 10, 2014
It was very nice, thank you to all that worked there.
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Nice hotel close to beach, spa optional

Posted Jul 23, 2014
Pros: Pool, canopy, patio and shuttle service. Wifi and 24 hr. business centre also accessible.
Cons: More palm trees
Location: Close to the island for exploration
Had a wonderful hair-do at the spa...inviting beverages and magazine selection, all within the hotel beside outdoor patio&pool.
Comment from Hotel Management
Jul 26, 2014 by Lucas Schumacher, Hotel Management
Thanks for your kind words about the hotel. I'm pleased to hear you had such a nice stay and we hope to welcome you again in the future. Sincerely, Lucas Schumacher
2 out of 5
by A verified traveler

Terrible parking situation

Posted Jul 21, 2014
Cons: PARKING!!!
There is only valet parking available at this hotel and they charge for this $ 30 per night. Every time we had to wait minimum 20 minutes to get our car after we called the valet 10 minutes in advance. And there is no other parking around. Consider that you may need to get your car several times a day, parking situation makes experience with this place far from pleasant.
3 out of 5
by A verified traveler

Great staff, but the room was very disappointing

Posted Jul 21, 2014
Pros: The staff
Cons: The bed
Great hotel staff...but the room was very disappointing. First, our TV didn't work. I spent 20 mins trying to get that thing going...nothing. Secondly, we have ONE bath towel and an near emptied box of tissue. The worst of all was the bed....it curved in the middle. Literally, curved downwards in the middle. We couldn't sleep because the bed was busted. We couldn't watch TV because the TV didn't work. I don't think I will ever go back.