Ratings based on 1,431 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Phoenix, AZ

Overpriced Hotel

Posted Nov 10, 2014
Pros: Nothing special.
Cons: The pricing and amenities provided.
Location: Not much to do near by.
The hotel does not provide any amenities included in the price of the room. The Wi-Fi, parking, food is very expensive. The traffic flow near the hotel is tolerable but the freeways are very congested.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Arizona

Nice Hotel and great location!

Posted Nov 9, 2014
Pros: Location and staff.
Location: Pacific Club in walking distance and close to the airport as well.
Friendly staff, good work out facility and I will go back.
Comment from Hotel Management
Nov 19, 2014 by Lucas Schumacher, Hotel Management
Thank you for your kind words. We look forward to your return.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2014
Nice hotel closed to everything , I have good time
Comment from Hotel Management
Nov 7, 2014 by Lucas Schumacher, Hotel Management
Thank you for your kind words and we hope to welcome you again in the near future.
3 out of 5
by A verified travelerfrom san diego

nice hotel, but not worth the price

Posted Oct 21, 2014
Pros: Beautiful lobby
Cons: Include more for what you are paying for -- why no free wifi, or better little amenities? Why charge such a high premium for parking?
Its what you would expect from a 4 star hotel. Beautiful facilities, nice pool, elegant rooms. But, they nickel and dime you everywhere. You pay $30 for parking and you aren't even in a downtown or beach area. Amenities in the room aren't any better than a 2 or 3 star hotel. No extra services, nothing outstanding about the rooms.
Comment from Hotel Management
Oct 31, 2014 by Lucas Schumacher, Hotel Management
Thank you for your feedback about your recent stay with us. I'm pleased to hear you found the hotel beautiful and rooms elegant. That being said, I'm sorry to feel some of our other offerings were not up to your standards. Thanks again and I hope we can welcome you again in the future. Sincerely, Lucas
4 out of 5
Recommended
for Everyone
by A verified travelerfrom orange county

Posted Oct 19, 2014
Very easy quick check in. The staff was very kind. The hotel was clean. Overall a good experience.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cleveland

5 minutes from Santa Ana Airport. So convenient!

Posted Oct 17, 2014
Pros: The location and how close it was to the airport.
Cons: The only thing that bothered me was that there was a fee for internet usage. With the cost of a room per night, it should be included.
Location: Many shopping areas and restaurants near by.
Stayed there for 3 days while attending a conference. The hotel was very nice, clean and the staff was very nice. There was also a restaurant and lounge on sight. The gym was nice and I ordered room service. The food was excellent!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom los angeles

Newport

Posted Oct 6, 2014
My hotel experience was wonderful and recommend for anyone. Especially for the price I got on Expedia. Thanks
Comment from Hotel Management
Oct 7, 2014 by Lucas Schumacher, Hotel Management
Thanks for your kind words Liz. We're thrilled to hear you had such a nice stay and hope to welcome you again in the future.
3 out of 5
by A verified travelerfrom W

Just went for some R & R.

Posted Oct 6, 2014
Plan on adding additional $30 valet parking per day to your stay. You are unable to park your car yourself. You must valet and pay the $30 per day. even if you don't leave the premise es you will still be ding daily for $30. Unbelievable!!!!
4 out of 5
by A verified travelerfrom fontana ca

Nice and clean

Posted Oct 5, 2014
Only one thing I didn't like $30 dlls for valet parking and you don't have other choice, they close the parking lot so everyone pay valet parking....... :(
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cupertino, CA

Nice Hotel - Great Location

Posted Oct 1, 2014
Pros: location, location, location
Cons: parking - with 2 weddings going on the night of our stay there was none to be found.
Location: hit the coast, play in the water, check out some local shops.
No real complaints other then 2 weddings occurring on the night of our stay which forced us to valet the car... and at checkout realized it was a $60 charge.