Ratings based on 645 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2014
Great time, great rooms. Very clean. Good location
2 out of 5
by A verified travelerfrom Anaheim

Not what I expected

Posted Nov 9, 2014
Did not receive the customer service I expect from Hilton, I chose this hotel because of the past stays and how my overall stay has been wonderful. This hotel did not meet Hilton criteria I was ignored by the staff not once but twice. Was also woken up 3 times in the middle of the night by some people being so loud in the hall. I called the front desk and they did not answer no one bothered telling them to calm down....did not have a good sleep...was very dissapointed
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Santa Ana California

Great intercity getaway hotel.

Posted Oct 27, 2014
In general my wife and I had a great. We use the hotel to get away from the daily routines and have sometime to ourselves. We enjoyed the fitness room and the pool. Although the pool was not completely clean it was still nice to relax. We did not go in the spa because it had a lot of sand on the bottom and it did not looked Clean. Our first impression of the room was not good, because we walked into a hot stuffy room. So we had to call guest services to come figure out the room temperature issue and with in minutes it was pleasantly resolved.
Comment from Hotel Management
Nov 9, 2014 by Spenc, Hotel Management
Thank you for taking the time to rate your recent stay at Hilton Irvine/Orange County Airport. Please accept my apologies for the inconvenience you experienced with the stuffy room upon arrival and I was pleased to hear it was resolved quickly by our guest service department. We take pride in consistently achieving the high level of personal service we offer to each of our guests. Thank you once again, we look forward to serving you on your next trip to Irvine.
2 out of 5
by A verified travelerfrom f

Urgent needs renovations

Posted Oct 26, 2014
I booked à King size bed and got 2 doubles in handicap, it was only me and i never requested à handicap. Poor cleaning.
Comment from Hotel Management
Nov 9, 2014 by Spenc, Hotel Management
Thank you for taking the time to rate your recent stay at Hilton Irvine/Orange County Airport. Please accept my apologies for the inconvenience you went through regarding the room not being up to par. We take pride in consistently achieving the high level of personal service we offer to each of our guests and your experience at our hotel is not ordinary. Thank you once again for your comments; if you were to give us another opportunity we look forward to serving you on your next trip to Irvine.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel agradable cerca del aeropuerto John Wayne

Posted Oct 19, 2014
Buen precio, excelentes instalaciones y muy buen servicio y conocí varios del staff que hablan español fluido.
Comment from Hotel Management
Nov 9, 2014 by Spenc, Hotel Management
Gracias por tomarse el tiempo para evaluar su reciente estancia en el Hilton Irvine / Orange County Airport ti. Nos complace saber que usted ha disfrutado de su estancia. Estamos orgullosos de lograr consistentemente el alto nivel de servicio personalizado que ofrecemos a cada uno de nuestros huéspedes . Me alegro de que has encontrado a nuestros miembros que hablaban español para lograr una estancia perfecta . Gracias una vez más , esperamos poder servirle en su próximo viaje a Irvine .
2 out of 5
by A verified travelerfrom Irvine CA

Great place, lacks servie

Posted Oct 10, 2014
Hotel staff ignored us, and referred us to another representative after a couple of minutes. The other representative was quiet and did not give us any instructions. Once we got settled, the view was amazing. Everything I expected from this hotel, but we found a cockroach? Uh... Even three star hotels don't have cockroaches. It was on our couch. I would recommend this place for the view, but at the cost of service.
Comment from Hotel Management
Oct 19, 2014 by Spenc, Hotel Management
Thank you for taking the time to rate your recent stay at Hilton Irvine/Orange County Airport. Please accept my sincere apologies for the inconvenience you experienced with our staff. Your experience certainly does not in any way represent the quality of standards we strive to, and indeed customarily maintain. I am only sorry that we failed you in this instance and do hope that you will allow us the opportunity to provide you with an experience more typical of Hilton Irvine.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom LA, Ca

Posted Oct 6, 2014
It made my TNCC Class less stressful. Thinking after a hard day in a difficult class, I'll have a comfortable night.
Comment from Hotel Management
Oct 12, 2014 by Spenc, Hotel Management
Thank you for taking the time to rate your recent stay at Hilton Irvine/Orange County Airport. We are pleased to hear that you have enjoyed your stay. We take pride in consistently achieving the high level of personal service we offer to each of our guests. I am glad that we have made your mind at peace while staying with us through such a difficult class. Thank you once again for your very kind words, we look forward to serving you on your next trip to Irvine.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to airport and business district.

Posted Sep 30, 2014
Cons: They should include a small fridge and microwave. Everything else is great.
It was pleasant. Staff was courteous and check in was a breeze. My bill was as discussed so no surprises. Overall we had a great time.
Comment from Hotel Management
Oct 19, 2014 by Spenc, Hotel Management
Thank you for taking the time to rate your recent stay at Hilton Irvine/Orange County Airport. We are pleased to hear that you have enjoyed your stay. We take pride in consistently achieving the high level of personal service we offer to each of our guests. I am glad that you had a chance to discuss your bill with one our agents before departing. Thank you once again, we look forward to serving you on your next trip to Irvine.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Temecula Ca

Nice Hotel and location.

Posted Sep 23, 2014
Pros: location is convenient and located in a nice area.
Very nice place to stay...I will go again. From the valet to the pool, the staff was very helpful and pleasant.
Comment from Hotel Management
Oct 12, 2014 by Spenc, Hotel Management
Thank you for taking the time to rate your recent stay at Hilton Irvine/Orange County Airport. We are pleased to hear that you have enjoyed your stay. We take pride in consistently achieving the high level of personal service we offer to each of our guests. I am glad you had a chance to enjoy our heated pool and spa before departing. Thank you once again for your kind words; we look forward to serving you on your next trip to Irvine.
Comment from Hotel Management
Oct 12, 2014 by Spenc, Hotel Management
Thank you for taking the time to rate your recent stay at Hilton Irvine/Orange County Airport. We are pleased to hear that you have enjoyed your stay. We take pride in consistently achieving the high level of personal service we offer to each of our guests. I am glad you had a chance to enjoy our heated pool and spa before departing. Thank you once again for your kind words; we look forward to serving you on your next trip to Irvine.
1 out of 5
Recommended
by A verified traveler

Bad experience

Posted Sep 23, 2014 on Hotels.com
I got to my room and saw that the beds were not made. They were missing bedsheets and comforters. i had asked for some, and I still didn't receive any. I stayed here for two nights...
Comment from Hotel Management
Oct 14, 2014 by Spenc, Hotel Management
Thank you for taking the time to rate your recent stay at Hilton Irvine/Orange County Airport. Please accept my apologies for the inconvenience you went through regarding the room not being up to par upon check in. We take pride in consistently achieving the high level of personal service we offer to each of our guests and your experience at our hotel is not ordinary. Thank you once again for your comments; if you were to give us another opportunity we look forward to serving you on your next trip to Irvine.