Ratings based on 479 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Canada

Comfortable, clean and quiet hotel,.

Posted Jan 5, 2015
Pros: 7th floor lounge was nice addition.
Overall, good, parking fee a bit excessive for the weekend traveller.
Comment from Hotel Management
Jan 7, 2015 by Yolanda, Hotel Management
Dear Yana, Glad to see you started the year with a visit to Southern California. I hope you were able to enjoy some of the local attractions such as the Catalina Express to Catalina Island. A great day excursion or stay-cation. Lots of artists in the past had vacationed here and they continue to encourage the arts. In April the 6th Annual Art Fair & Exhibition will feature local and mainland artists and musical entertainment. Regards, Yolanda H. Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver

nice hotel close to village and south beach

Posted Jan 1, 2015
it was nice, comfort and beautiful hotel. It has 24h open baffet. and good breakfast
Comment from Hotel Management
Jan 2, 2015 by Yolanda, Hotel Management
Happy New Year Afsi. Breakfast at our Bristol Palms Restaurant offers the buffet with bacon, sausages, fruit, yogurt, bagels and toast, oatmeal, scrambled eggs, salmon, muffins and danish, rice, pancakes or waffles with all the toppings and eat to your hearts content. Not a big eater then off the menu is the other option...my personal favorite is the Eggs Benedict. Delicious!! Regards, Yolanda H. Guest Service Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Parking

Posted Dec 28, 2014
I was not aware of the charge for parking when I made the reservation. It turns out it was in very small print buried with other information such as the charge for WiFi. We had previously stayed at a nearby hotel that did not charge for parking and would not have made the reservation with the Hilton if we had known about the parking situation. It did turn out that the desk finally comped us on parking but it was a bit of a hassle. Bottom line - you should make it clear that there is a charge for parking on your website.
Comment from Hotel Management
Jan 2, 2015 by Yolanda, Hotel Management
Dear verified traveler, I am sorry you were not aware of the fees that applied. Please note for future reference our website shows all our information, including the amenities and all fees, the location and what there is to do in the area. Make plans to take your loved on to the Newport Beach Jazz Party in February. It is a weekend filled with jazz and American Songbook entertainment. Regards, Yolanda H. Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Arroyo Grande, Calif

Nice time

Posted Nov 30, 2014
We stayed for two nights. Enjoyed very good service at the bar and the food was excellent, more than your money's worth.
Comment from Hotel Management
Dec 2, 2014 by Yolanda, Hotel Management
Dear Dee, We hope you were able to spend time and catch some of the local "glow" the California Sun. Our beaches are beautiful and currently Balboa Island is so festive with the holiday lights and the Christmas Tree. It is like Christmas's Past. Enjoy the holidays. Regards, Yolanda H. Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brisbane - Australia

10 min walk to South Coast Plaza-Hotel has shuttle

Posted Nov 17, 2014
Pros: The beds are very comfortable - has mini fridge and tea/coffee machine in room. All staff are very helpful.
Location: Close to South Coast Plaza - easy to park at hotel even though they charge
If you can pay a little extra and get a room on the Executive Level and have access to the Executive Club Lounge - it is well worth it. The breakfast covers all bases - I suggest you take your own if you have dietary requirements like Gluten Free bread. The staff are very accommodating.
Comment from Hotel Management
Nov 22, 2014 by Yolanda, Hotel Management
Dear Georgia, Our staff are always delighted to assist and we do have Gluten Free bread available upon request. We hope you will return sometime during the holidays to see the Newport Beach boat parade with all the boats decorated with lights - it is a special event to share with friends and family. Cheers, Yolanda H. Guest Service Manager
5 out of 5
Recommended
for Business Travelers
by Stephanyfrom San Diego, Ca

Amazing service

Posted Oct 28, 2014 on Hotels.com
I can't say enough about this hotel. We ordered room service, used the pool, hot tub,gym and the business center downstairs. Everything was clean and the staff was very friendly. The hotel looks new but also has some neat older features like the elevators and some of the artwork. My only complaint were the noisy neighbors after a wedding. Other than that it was great stay!i recommend it to anyone.
Comment from Hotel Management
Jan 10, 2015 by Yolanda, Hotel Management
Dear Stephany, Thank you for the wonderful review and we are always happy to see our guests receive 5 STAR service. .. Pool, Room Service, Hot Tub and Gym sounds like you had a relaxing stay. Thank you for understanding the noisy neighbors were celebrating a special event although we always encourage our guests to notify our security to give us the opportunity to ensure all our guests enjoy their stay the way they anticipate it. Thank you for your patronage. Regards, Yolanda H. Guest Service Manager
5 out of 5
Recommended
by Alexfrom Long beach

Posted Oct 24, 2014 on Hotels.com
It's a really nice hotel. Great if you're heading to Disneyland, Irvine Spectrum, etc. We were really taken care of and we'll definitely come back again.
Comment from Hotel Management
Jan 3, 2015 by Yolanda, Hotel Management
The standards we have set for our staff is to ensure our guests enjoy their stay in every way. We are a great location for couples, families and business travelers alike. We do not have snow in Orange County but we can still enjoy the holidays at the Irvine Spectrum Ice Rink and Ferris Wheel. Regards, Yolanda H. Guest Service Manager
4 out of 5
Recommended
for Personal Event
by A verified traveler

Perfect hiding place

Posted Oct 21, 2014 on Hotels.com
Just needed a quiet place to get away. Even though there was a large convention going on I felt as though I never heard any noise or disruptions.
Comment from Hotel Management
Jan 3, 2015 by Yolanda, Hotel Management
dear traveler, We are delighted to have been able to provide a quiet hiding place within this big city of ours. You might enjoy the Christmas Fantasia which will be performing a the Segerstrom Center of the Arts in December. This will be a great holiday event to enjoy. Regards, Yolanda H. Guest Service Manager
Comment from Hotel Management
Jan 3, 2015 by Yolanda, Hotel Management
The staff and I are delighted to hear you were able to enjoy a quiet stay and that we were your perfect hiding place. Thank you for the 4 STAR review and we look forward to your next stay. Maybe the holidays ? Check out the Newport Light Parade, the opening night December 17th will have the fireworks at the Newport Pier. This is an annual event and a must see. Regards, Yolanda H. Guest Service Manager
3 out of 5
Recommended
for Couples
by Cathyfrom San Diego

Dirty sheets

Posted Oct 20, 2014 on Hotels.com
We were happy with the price of the hotel that's why we booked at the Hilton. We self parked before we checked in...when we were pulled up there was a sign that we will be charged to pay $23 dollars for parking. We are guests of the hotel and we have to pay to park in the parking lot? We were to tired to complained about that (always read the fine print). We checked in and got to our room...we were tired from our day and wanted to go straight to bed. We had TWO queen beds. One bed had a big stain on it right when we pull the covers. We ended both sleeping on the same bed because it was too late for them to change the sheets. We were disappointed with our stay.
Comment from Hotel Management
Jan 3, 2015 by Yolanda, Hotel Management
Dear Cathy, We are sorry to hear you were unhappy. Please allow us to share a better experience with you another time. The laundry equipment have been repaired and all the sheets are nice and clean and crisp. The Ultimate experience is just sitting with your friends at the Capital Grill and biting into one of their special Waygmu Burger....awesome !! Regards, Yolanda H. Guest Service Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Oct 17, 2014 on Hotels.com
Comment from Hotel Management
Jan 3, 2015 by Yolanda, Hotel Management
Dear traveler, thank you for the 5 STARS - Delighted to see you had an awesome experience. We are close tot he Segerstrom Center of the Arts; coming in November is the phenomenal production of "Pippin". Regards, Guest Service Manager