Ratings based on 325 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom m

The hotel defines corporate rigidness.

Posted Nov 30, 2014
If there's any mistakes in your booking don't expect them to care. I found the staff to be extremely inflexible. I noticed more regulations and rigidness in that hotel then any I'd been to.. (That's in a month of travelling). I was put in a handicap room and forced to pay $7 for parking (yes paid parking!) the staff didn't care that I was unaware of these surprises. The pool and hot tube were small and packed most of the evening. The room was clean, though there was an odd smell when I first walked in like rotten eggs. I don't think I got my money's worth.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, reasonable price. Very pleasant staff.

Posted Nov 25, 2014
Not within walking distance to most things, no pedestrian traffic or activities nearby.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient located.

Posted Nov 17, 2014
The staff were very professional and friendly.. The rooms were clean. The daily breakfast has a lot of variety and the food was very good! It's worth the stay and very good value!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Business trip

Posted Nov 7, 2014
Pros: Staff helpfulness
Cons: Beds should be pillow top
Location: Great location for my travel needs.
Staff was great, convenenient location. Bed was a little uncomfortable, need softer bed, all else was good.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom corner brook, nl

Great spot couple of blocks from beach.

Posted Oct 30, 2014
Hotel clean, great breakfast and in room WiFi was a bonus. Beds clean and comfortable and hotel was quiet even though near busy street and on weekend.
Comment from Hotel Management
Nov 1, 2014 by Hotel Management, Hotel Management
Hi, Brian! Thank you for your kind comments! Please do visit us again soon! Best regards, Rachel and team at Holiday Inn Express Newport Beach
2 out of 5
by A verified travelerfrom Redlands, CA

I didn't enjoy this stay for a number of reasons.

Posted Oct 28, 2014
First the positive: the hotel is conviniently located and the rooms were indeed clean. They allowed us to check in an hour early saving us some time. The neutral: Some staff were friendly while one nearly got me to drop some foul language on him. The negative: The AC in the room is overly complicated to program and get it to stay at one temperature. I had to constantly adjust it and turn it on and off. It is also excessively loud when it is on. Speaking of loud, the TV had to be turned up to around "12" to be audible with the AC on. This although not that loud, caused the next door guests to complain about noise from the TV because the walls are paper thin. You can hear everything in the hallway and next door. Next, I didn't get any sleep because the bed was so soft and the pillows were like the $1.00 kind they sell at WalMart. If after this review, you still decide to stay here bring your own pillow. The toilet paper is also very cheap. Like sandpaper. And finally another major reason I won't stay here again is because there is only one entrance and one exit and with all the PCH traffic can take a long time to make a left into or out of the parking lot. Basically for what you will be paying you can get something higher quality, better staff and better location. Doesn't even deserve the 2.5 stars listed on Expedia. Which is unfortunate because we very much enjoyed our stay at Holiday Inn Express in San Clemente, CA.
Comment from Hotel Management
Nov 1, 2014 by Hotel Management, Hotel Management
Dear Allen, Thank you for sharing your feedback from your visit. We appreciate your kind words regarding the cleanliness of our rooms. However, we are saddened to hear your comments about our service and hospitality. We are usually known for our attentive and friendly team members who treats each and every guests with the utmost respect. We are sorry that you felt differently and had other issues with the room and our location as well. Please accept our sincerest apologies. We hope that you will give us another chance and try our hotel again in the future. Sincerely, Rachel L. General Manager
3 out of 5
by A verified travelerfrom Saint John , NB

Location on main drag.....close to everything

Posted Oct 22, 2014
Pros: Location
Location: Beach and Ferry to Catalina Island......need to reserve ahead on line we were unable to get tickets when we arrived.
This is an older Hotel, clean enough , good breakfast with friendly staff. Unfortunately the parking lot is very narrow for the size of todays SUV's and trucks which resulted in someone backing into the back of our rented Ford Edge - never went to the desk. So caution with the parking lot. Good hotel for the price
Comment from Hotel Management
Nov 1, 2014 by Hotel Management, Hotel Management
Dear Barb, Thank you for your stay and wonderful comments regarding our cleanliness, breakfast and friendly staff. I am sorry that you had an issue in our parking lot with your rented vehicle. For future visits, please let us know so we may accommodate your parking needs. Depending on the occupancy, we may be able to set aside some parking spot that are not compact. We look forward to welcoming you back soon! Sincerely, Rachel and team at Holiday Inn Express Newport Beach
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Oct 18, 2014
The over all stay was very good. The hotel staff were very nice and helpful and the hotel room was very comfortable. For the price you cannot best this hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom s

Nice hotel great location

Posted Oct 6, 2014
Nice clean and updated rooms, great location and moderate price.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Phoenix

Great for jumping off for tours

Posted Oct 1, 2014
Pros: Quiet and clean.
Cons: Housekeeping was inconsistent. Garbage bins that stink when you walk outside to your car at the back of the building. The trash should be relocated.
Great restaurants close by; easy to navigate onto the 55 which leads to major freeways/ tourist attractions. It's not a resort by any stretch of the imagination. You have views of parking lots. The pool is pathetic. That said, if you are in the area to tour and are gone all day -- it's a great place to stay --economical, and great location.