Ratings based on 258 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Oct 18, 2014
The over all stay was very good. The hotel staff were very nice and helpful and the hotel room was very comfortable. For the price you cannot best this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from s

Nice hotel great location

Posted Oct 6, 2014
Nice clean and updated rooms, great location and moderate price.
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

Great for jumping off for tours

Posted Oct 1, 2014
Pros: Quiet and clean.
Cons: Housekeeping was inconsistent. Garbage bins that stink when you walk outside to your car at the back of the building. The trash should be relocated.
Great restaurants close by; easy to navigate onto the 55 which leads to major freeways/ tourist attractions. It's not a resort by any stretch of the imagination. You have views of parking lots. The pool is pathetic. That said, if you are in the area to tour and are gone all day -- it's a great place to stay --economical, and great location.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient for visiting the marina

Posted Sep 28, 2014
Pros: The room was clean. I did not notice any worn out items in the room. The breakfast served it's purpose of providing something to eat.
Cons: The staff could be more helpful and understanding when an issue needs to be resolved. The staff could make more of an effort to be friendly and smile.
Location: There is not much to do in the area. There are some restaurants, however they were closed when I passed them. There is the marina across the street.
The room directly faced the parking lot. If I did not pull the blackout curtains, I would not have any privacy. So I had to leave all the lights on during the day to find my way around the room. My reservation was incorrectly made for the prior day and stated I was leaving on the arrival date. There was nothing done to resolve the situation, so I was forced to book on the spot for the room I needed.
Comment from Hotel Management
Oct 2, 2014 by Hotel Management, Hotel Management
Hello! Thank you for your most recent stay at our hotel. We appreciate the feedback you provided regarding your visit and reservation. We are glad that you found our location convenient but we sincerely apologize that there were issues with your reservation. Please know that we take your comments seriously and discussed it with our team in order to improve our service and product for future guests. We hope that you will give us another try the next time you are in the area. Sincerely, Holiday Inn Express Newport Beach
4 out of 5
Recommended
for Everyone
by A verified traveler

Newport Beach 2014

Posted Sep 7, 2014
Pros: The rooms were clean and the location was not that far from other establishments.
Cons: Notify customers of the parking charges.
Location: It is located near Newport Peninsula and Balboa Island but you will need transportation to get there.
The Holiday Inn is a nice place to stay if you are on a budget. It is located on the PCH near other eating establishments. I would recommend a car rental if you are seeking the beach.
Comment from Hotel Management
Sep 19, 2014 by Hotel Management, Hotel Management
Thank you for your stay and for your kind comments! We hope to see you again soon! Warm regards, Team at Holiday Inn Express Newport Beach
2 out of 5
by A verified traveler from Ventura County

We will never use this hotel again.

Posted Aug 17, 2014
Pros: Nothing special. Bed was OK, room was quiet. Window air conditioner shows the age of the place.
Cons: If there are additional charges, put it into the room charge or forget it. We were given parking stickers so this identified us as a hotel guest.
Location: We were there for business. We roamed around but didn't do anything near the hotel
They apparently didn't know that a motel is a motor hotel and that people drive to it. They charged $7.50 a day to park on their grounds. I am at a point that I will not be nickled and dimed for things. Stick it in the room charge, then no one is annoyed. They have lost us a customer.
Comment from Hotel Management
Aug 20, 2014 by Hotel Management, Hotel Management
Dear Ellen, Thank you for your recent stay and review of our hotel. We appreciate your comments and feedback as it helps us improve on our service and performance. We are fortunate about our ideal location here in Newport Beach however, parking in and around the city is at a premium and is enforced all around. Our hotel offers the most minimal and economical fee compared to other establishments in the area. Thank you for your visit and hope that you will give us another opportunity. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Very relaxing!

Posted Aug 14, 2014
The room was very clean and spacious. Breakfast was served in the morning nice and hot!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beach time

Posted Jul 31, 2014
It is a walk to the beach! But doable. The only thing I didn't like was after paying a higher room rate they still charge you for parking. I think it should be included!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 28, 2014
Pros: Staff at the front desk and kitchen bar went out of their way to make the experience pleasant
Cons: Room slightly smaller than usually offered by holiday inn express hotels previously visited. Room had a musty smell.
Location: Close to restaurants. 25 minute walk to the beach
Comfortable small hotel . Staff very pleasant and helpful
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jul 24, 2014 on Hotels.com