Ratings based on 549 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom uk

Nice but characterless

Posted Apr 18, 2015
Pros: Clean quiet
Location: Lots nearby
All good. Nice and modern, lots of free parking, I'm just writing now so it will let me submit this
5 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyed everyone and everything about this hotel.

Posted Mar 23, 2015
Great! Also location was easy to get to. Staff was quick and courteous.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2015
Room is to small for the price you pay , bathroom fan did not work
2 out of 5
by A verified travelerfrom Westlake, CA

I was disappointed with this Hotel.

Posted Mar 9, 2015
Pros: Nothing
Cons: Customer service of the employees behind the front desk
Location: Not a great location.
I was disappointed with this Hotel. I was attending a wedding in Laguna Hills and I booked this hotel so I don’t have to drive home so late after a party. I arrived there after 1am and the only person behind the counter was kind of rude, handed me my key and didn’t tell me where the room is until I asked. The room was at the end of the building which was a long walk, clean but very small. Next morning although my reservation through Expedia included breakfast I was told I have to pay, and when I insisted Expedia sent me a voucher they accepted, which the breakfast buffet was horrible. I am glad I didn’t have to pay for that breakfast. On top of it all next day I found out I was charged by the hotel on top of what I originally paid Expedia for the booking. I called the hotel and inquired about it and the rep behind the phone was rude and he told me it’s in the papers I signed and the charge is just temporary and will be credited in few days. 8 days has gone by and still no credit. I am very displeased with their services and hospitality.
2 out of 5
by A verified travelerfrom Lake Forest CA

Posted Feb 28, 2015
Pros: nothing
Cons: noise levels
Unfriendly Staff. Very Noisy, you hear constant door slamming, people talking in the hallway, people stomping above you or vaccum cleaner.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel, with some minor problems

Posted Feb 15, 2015
Pros: Extremely clean and tidy
Cons: Fix the card key issue
Location: Very close to the I405 freeway. Quick access to many things including the Irvine Spectrum shopping center, Costco, Walmart and In-n-Out Burger.
I had stayed here before a couple years ago, had a great experience so I decided to return. Our initial impression was the same as last time, very clean, friendly staff, overall great. Except throughout the 5 night stay, we had to change our key cards 7 times! At first the front desk told us sometimes if they are next to other credit cards the magnetization could cause problems. So from then on we kept our card keys in a different pocket. But we still had the same issues. First 1 card, than the other, usually within the same day. Besides that and the Wifi not working great, we had a good experience. Still one of the cleanest hotels I've stayed in (although one night we returned to our room and found a rubber cleaning glove in the bathroom).
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 14, 2015
Staff was very curteous and overall exoerience was Excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2015
Brief overnight but all was clean and well kept. Staff was nice at check-in and check-out.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Santa Barbara-CA.

Posted Feb 4, 2015
Pros: It was neat.
Cons: The bathroom door was out of control for keeping it partially open, it would slam the entrance door or the wall.
Location: It was in quiet location.Unfortunately there was no time for navigating around.
It was pleasant at quiet area, for short business trip it was nice hotel..
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 29, 2015
Great hotel, excellent service. Hotel has a restaurant and bar onsite. Staff are very friendly. Room was very confi.