Ratings based on 1,142 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Denver CO

clean hotel, friendly staff needs good breakfast

Posted Aug 18, 2014
Pros: cleanness, friendly staff, good parking lots
Cons: their continental breakfast
the hotel was clean and the staff was nice however, on their page it said that they give continental breakfast and it wasn't a complete breakfast. We had to pay $5 for eggs and sausage or bacon with pancakes. it wasn't too expensive to pay that but a continental breakfast has eggs or potatoes to at least get filled up with some protein. Other than that everything was good and close to Disneyland.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alaamer

Posted Aug 16, 2014
Well i really enjoy my stay in pepper tree hotel with my family and i will recommended it to my friends its clean the staff very helpful the swimming pool very clean The price reasonable I will stay again for sure
Comment from Hotel Management
Aug 18, 2014 by Front Desk Manager, Hotel Management
So happy to hear that you enjoyed your stay and will be back soon! Thanks for the recommendations!
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Very convenient

Posted Aug 9, 2014
Pros: The staff were very friendly and responded to any requests quickly. There's a new restaurant adjoining the hotel and the food and staff are also good.
Cons: The bathroom could be updated, but I believe I heard the owner say that was in the works.
Location: Everything I needed was close by. Having been to this area many times, I wasn't interested in tourist attractions.
I was visiting my son and grandchildren who live in Fullarton, CA and I live in Canada. I chose to stay at a hotel so the kids could have the use of a swimming pool since it was summer vacation from school. It was wonderful to have them come to me every afternoon and swim while we relaxed around the pool.
Comment from Hotel Management
Aug 13, 2014 by Front Desk Manager, Hotel Management
Thanks for reviewing our hotel. Glad to hear that you and your family enjoyed our newly renovated pool during your stay. Hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

Beautiful hotel, wonderful staff, great location!

Posted Aug 4, 2014
Pros: Staff was EXTREMELY courteous. Went out of there way to help us. Short drive to Disney, good location, cozy and comfortable. Smelled like oranges!
Cons: The rooms REALLY needs better soundproofing. You could hear everything happening in the hallway. Light sleepers beware.
Location: Grocery store right across the street, and OCTA and ART bust stops within walking distance (
I wasn't sure what to expect with this hotel because while it has a lot of good reviews, a lot of people seemed unhappy. I can honestly say now that I do not know what people are complaining about. The only problem I had the entire time I was there was that the room was not very soundproof; you could hear even light steps in the hall. It wasn't a big problem for me because I was out late at Disney and was a heavy sleeper in the morning, but there was one day when I was resting up in the room and the maids were in the hallway talking and shouting loudly to each other and playing music loudly. Light sleepers and afternoon nappers - I would definitely recommend earplugs. That would not deter me from staying there again though. The 24 hour front desk staff was beyond amazing. They answered all our questions, fetched us toiletries at 1 in the morning one night (when we realized we were out of toilet paper from not letting the maid in that day), and came up to show us how to work the DVD player at midnight one night when we were too technologically impaired to figure it out on our own. The rooms smelled INCREDIBLE when we got there - like fresh mandarin oranges. We even asked the front desk staff what it was because we wanted to buy it, and they went and found it for us. The kitchenette was a huge blessing as we made most of our food in the room and saved lots of money that way. We loved the pool! The room was spacious, beautiful, and I felt completely at home. Will stay again!
Comment from Hotel Management
Aug 6, 2014 by Front Desk Manager, Hotel Management
Thank you so much for taking the time to review our hotel in such detail! We will make sure the front desk staff sees your kind comments. We will look into the excessive noise issues especially from the housekeeping staff. Again, we are so happy that you enjoyed your stay and found the other positive reviews to be correct. Hope to see you again in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2014
Very nice trip and the hotel was comfy. Great service by all the staff and it was very well kept. The room comes with a cute small kitchen with various utensils provided. Very pretty view out the huge balcony. Overall I recommend.
Comment from Hotel Management
Jul 28, 2014 by Front Desk Manager, Hotel Management
We are delighted to hear that you enjoyed your room and stay! Thanks for taking the time to review our hotel. We hope to see you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Posted Jul 24, 2014
Pros: Rooms are huge and include a kitchen! Great deal for the price!! The bed was super comfortable, I would definitely stay here again.
Cons: The AC unit wasn't spectacular, but it did the job.
Location: Close to freeway, 10 min drive to Disneyland!
Rooms are huge and include a kitchen! Great deal for the price!! The bed was super comfortable, I would definitely stay here again. The AC unit wasn't spectacular, but it did the job. Close to the freeway and only a 10 min drive to Disneyland!
Comment from Hotel Management
Jul 25, 2014 by Front Desk Manager, Hotel Management
Thank you so much for your kind words! so glad to hear that you enjoyed our large, kitchen studios!
4 out of 5
Recommended
for Everyone
by A verified traveler from Medina, Ohio

Comfortable rooms with a nice layout.

Posted Jul 9, 2014
Pros: Close proximity to Knotts and Disney.
We were looking for a reasonably priced hotel to stay at while visiting my daughter. Pepper Tree looked like what we were looking for on the websites. The staff was very friendly and helpful. The rooms are dated, as is the hotel, however it had a nice layout. The full kitchen, sofa, daybed, and small patio were nice touches, that made our stay even more enjoyable. Be advised there are no hair dryers or irons in the room, but the desk does provide them if you ask. We stayed for a week, and I can honestly say the beds provided the best night's sleep that I have had in any hotel. This is on our list to stay again next time we are int he Anaheim area.
Comment from Hotel Management
Jul 10, 2014 by Front Desk Manager, Hotel Management
So happy to hear that you enjoyed your week long stay! We are putting hair dryers in all the rooms... thanks for the feedback which helps us improve our hotel! Can't wait to have you back on your next visit.
1 out of 5
by A verified traveler from san diego, ca

Horrible service and incompetent staff

Posted Jun 27, 2014
I was told on the phone and website that there was a shuttle to Disneyland from the hotel and there was not. I was then told in person there was one within a 10 minute walk, there was not and the closest one was a 22 minute drive away. I was also told there was a continental breakfast at the hotel by the website. When I got there I found out that in order to get it I had to go to the restaurant across the street to eat. The food was stale and if I wanted eggs I had to pay $2!!!! Worst hotel experience I've ever had and I paid $90 for a night. The pictures looked like they were taken from a different location because this building was run down and you could tell someone had started a fire in our room due to shoty workmanship to fix it.
Comment from Hotel Management
Jul 11, 2014 by Front Desk Manager, Hotel Management
Thank you for taking the time to review our hotel. I am sorry and surprised to hear of your experience at our hotel. The ART shuttle to Disneyland is up the street less than a block from our hotel... but we do usually recommend driving the 10 minutes to the park to avoid waiting for shuttles. We do offer continental breakfast in the adjoining restaurant each morning. If you want the additional hot breakfast items, there will be a nominal fee. Again, we are sorry to hear that we did not meet your expectations.
3 out of 5
by A verified traveler

Mediocre hotel

Posted Jun 27, 2014
Pros: price
I was either unable to connect to the wifi or when connected, the speed was agonizingly slow. Hotel is in some serious need of updating. On line description indicated that there were new flat screen televisions in the room, not. We had a 27 or 30 inch 4x3 CRT television. Not likely to return but it met its purpose which was a bed to sleep in and a shower to shower in
Comment from Hotel Management
Jul 10, 2014 by Front Desk Manager, Hotel Management
Thank you for reviewing our hotel. We are working on the items you mention in your comments: We do have new 40" flat screen TVs in all our rooms and are working on greatly increasing our WiFi speed for the entire hotel.
1 out of 5
by Steve from Seattle

I get what I paid for, will not go back.

Posted Jun 9, 2014
Pros: Friendly front desk staff. That's it...
Cons: Rehab the hotel.
Location: Fast access to Disney Land.
Strange odor when walk in to the room. Finally identify it is the bathroom. Looks like back to 60's, means really old TV, microwave, etc. Most bother us was that we saw cleaning staff throw bedding (pillows, sheets) on floor while making bed. Internet connection break off often.
Comment from Hotel Management
Jul 10, 2014 by Front Desk Manager, Hotel Management
Thank you reviewing our hotel. We apologize for not meeting your expectations. We are going through a renovation process through our hotel and have made many updates since your stay. We now have 40" flat screen TVs in all of our rooms and updated our WiFi strength throughout the hotel. We are surprised about your comments about room cleanliness and the housekeeping staff - we usually receive great feedback regarding cleanliness. Thank again for the comments. We will use them to better our hotel.