Lounge

Reviews of Irvine Marriott

4 out of 5
Irvine Marriott
18000 Von Karman Ave, Irvine, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 668 out of 1009 reviews" "
Rating 8 - Good. 183 out of 1009 reviews" "
Rating 6 - Okay. 76 out of 1009 reviews" "
Rating 4 - Poor. 50 out of 1009 reviews" "
Rating 2 - Terrible. 32 out of 1009 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Blake

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had everything i needed
Stayed 2 nights in Mar 2024
Response from Director of Hotel Operations on Mar 26, 2024
Dear Blake, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Irvine Marriott. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.George AssafDirector of Hotel Operations

8/10 Good

Stephanie, Clovis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Dai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Paul, Beaverton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Director of Hotel Operations on Mar 25, 2024
Dear Paul, Thank you for your kind rating! We are glad you had such a positive experience during your time at Irvine Marriott, as we are committed to providing exceptional service to every guest. We look forward to welcoming you back and wish you all the best.George AssafDirector of Hotel Operations

6/10 Okay

Jazmin

Liked: Staff & service
Disliked: Property conditions & facilities
Main reason we booked this property was for the pool and hot tub unfortunately it was closed down until may for renovation, it would have been nice to have a heads up on the website considering the pice we pay for this hotel.
Stayed 1 night in Mar 2024
Response from Director of Hotel Operations on Mar 19, 2024
Dear Jazmin, Thank you for taking the time to review your stay. We are sorry for the inconvenience you faced due to the pool being closed. The information about our ongoing remodeling is found on our website for our guests to have prior to making a reservation. We appreciate your patience and hope you will revisit us whenever your travels bring you back to the area.George AssafDirector of Hotel Operations

2/10 Terrible

Chad

Liked: Property conditions & facilities
Disliked: Staff & service
Lost my wallet before the last one got me an rererrrarrival abnd had no credit card or ID. However management took my only cash I had to eat with and used for a h
Stayed 1 night in Mar 2024
Response from Director of Hotel Operations on Mar 13, 2024
Dear Chad, Thank you for your feedback and for being our guest. We are sorry to hear about the instance of losing your wallet and the inconvenience you have experienced. We always aim to provide a wonderful stay for our guests, and we regret not meeting your expectations. We appreciate you bringing this to our attention and ask that you reach out to us at our hotel for further assistance. We are grateful for your patience and hope to have the opportunity to make your next stay a complete success.George AssafDirector of Hotel Operations

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property- updated and well groomed
Stayed 1 night in Mar 2024
Response from Director of Hotel Operations on Mar 4, 2024
Dear Robert, Thank you for your review. We are thrilled to hear that you had such a positive experience at Irvine Marriott and found our property to be exceptionally well-maintained. We can't wait to welcome you back for another memorable stay.George AssafDirector of Hotel Operations

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent service.
Stayed 1 night in Mar 2024

8/10 Good

Curtis

Business traveler, Traveled with family
Very clean and convenient.
Stayed 1 night in Feb 2024
Response from Director of Hotel Operations on Feb 26, 2024
Dear Curtis, It was a pleasure to read your fantastic review of the Irvine Marriott. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit Orange County.George AssafDirector of Hotel Operations

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Love this property! They even helped me check in early with no fee. Price of room was great! Super clean, comfy rooms. Just a heads up, there is a nightly parking fee of around $40. I plan on staying there again!!
Stayed 1 night in Feb 2024

10/10 Excellent

Mortaza

Stayed 1 night in Feb 2024

10/10 Excellent

Brigette, Beaumont

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had lost my wallet and the front desk went out of their way to ensure I could still check in while insisting to protect my security. They allowed for me to pay with a credit card number by filling out a confidential form. They were so apologetic like it was their fault but of course it wasn’t. They also gave me a lovely gift pack for my dog with treats, a little blanket, and poop bags for him. He was the star. Then on top of everything, they put me in a phenomenal room!!! I love this place!!
Stayed 1 night in Feb 2024
Response from Director of Hotel Operations on Feb 9, 2024
Dear Brigette, Thank you for choosing Irvine Marriott and taking the time to review your stay. It was a pleasure reading about the excellent service you received from our front desk associates. We are also delighted we could make you and your companion most comfortable during your stay. This is what we strive to do every day, so we appreciate you acknowledging our efforts. We hope to have the pleasure of doing so again in the future.George AssafDirector of Hotel Operations

10/10 Excellent

Edi

Stayed 1 night in Dec 2023

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel
Stayed 1 night in Jan 2024
Response from Director of Hotel Operations on Jan 29, 2024
Dear Shawn, We want to thank you for choosing to stay with us at Irvine Marriott. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return to the city. Have a wonderful day, and travel safely.George Assaf,Director of Hotel Operations

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable beds, great fitness room
Stayed 1 night in Jan 2024

8/10 Good

Jane, Sprinfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to this Marriott because it was conveniently located to the airport, as well as the places in Irvine that we were visiting. Great hotel with a Starbucks in the lobby for a quick, inexpensive breakfast. Only negative was the absolutely exorbitant overnight (daily) parking rates for hotel guests. The per day parking was actually higher $ than my per day luxury car rental cost. Ridiculous and unnecessarily punitive.
Stayed 2 nights in Jan 2024
Response from Director of Hotel Operations on Jan 22, 2024
Dear Jane, Firstly, we want to thank you for choosing Irvine Marriott for your time in the city. We are thrilled to hear that you enjoyed our unbeatable location and delightful breakfast offerings within our exquisite property. However, we understand and regret any disappointment you may have experienced regarding the parking fees. Our team regularly reviews pricing to ensure competitiveness. Your feedback is invaluable, and we hope to have the opportunity to welcome you back in the near future. George AssafDirector of Hotel Operations

10/10 Excellent

Derrick

Liked: Amenities
The best hotel I have ever stay in.
Stayed 3 nights in Jan 2024
Response from Director of Hotel Operations on Jan 20, 2024
Dear Derrick, On behalf of our team at Irvine Marriott, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area.George AssafDirector of Hotel Operations

10/10 Excellent

Kamal

Stayed 3 nights in Jan 2024
Response from Director of Hotel Operations on Jan 17, 2024
Dear Kamal, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Irvine Marriott, and we look forward to welcoming you again soon.George Assaf,Director of Hotel Operations

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

SOHEIL

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Jan 2024
Response from Director of Hotel Operations on Jan 9, 2024
Dear Soheil, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Irvine Marriott. We look forward to welcoming you back on your next visit.George AssafDirector of Hotel Operations

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Director of Hotel Operations on Jan 9, 2024
Dear Robert, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Irvine Marriott.George AssafDirector of Hotel Operations

10/10 Excellent

LCountess

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay, they always make you feel welcome Only thing is the $45 a day parking it adds up. But its worth it.
Stayed 4 nights in Dec 2023

10/10 Excellent

Nabil

Stayed 1 night in Dec 2023

8/10 Good

Sheila

Stayed 1 night in Dec 2023

2/10 Terrible

Joseph

Stayed 1 night in Dec 2023

10/10 Excellent

Ayumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Young

Stayed 1 night in Dec 2023
Response from Director of Hotel Operations on Jan 12, 2024
Dear Young, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Irvine Marriott. We look forward to welcoming you back on your next visit!George AssafDirector of Hotel Operations

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this spot !! Great atmosphere
Stayed 2 nights in Dec 2023
Response from Director of Hotel Operations on Dec 27, 2023
Dear Gary, We are delighted you enjoyed your stay at Irvine Marriott. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know we exceeded your expectations. We look forward to you coming back whenever your travels bring you to the area. George Assaf Director of Hotel Operations

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great safe location and super close to airport.
Stayed 2 nights in Dec 2023

10/10 Excellent

Alexa

Business traveler
Stayed 1 night in Dec 2023

10/10 Excellent

Mason

Stayed 1 night in Dec 2023

10/10 Excellent

Patricia

Business traveler
Liked: Amenities
Amazing location. staff and rooms.
Stayed 2 nights in Dec 2023

2/10 Terrible

Michael

Stayed 1 night in Dec 2023
Response from Director of Hotel Operations on Dec 29, 2023
Dear Michael, Thank you for your rating. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.George AssafDirector of Hotel Operations

10/10 Excellent

Corean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Ali, Gresham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Director of Hotel Operations on Nov 29, 2023
Dear Ali, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Irvine Marriott; we hope to see you again soon. George AssafDirector of Hotel Operations

10/10 Excellent

Arnel

Stayed 2 nights in Nov 2023
Response from Director of Hotel Operations on Dec 17, 2023
Dear Arnel, Thank you for choosing Irvine Marriott. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.George AssafDirector of Hotel Operations

10/10 Excellent

HUI YU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Jason, Mars

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for the airport, nice staff and very clean.
Stayed 1 night in Nov 2023
Response from Director of Hotel Operations on Nov 27, 2023
Dear Jason, Thank you for choosing Irvine Marriott and for the kind review. We are glad our location near the airport added to the enjoyment of your stay. We also appreciate you mentioning how our clean accommodations and devoted associates enhanced your time with us. Thank you once again, and we look forward to your next visit.George AssafDirector of Hotel Operations

10/10 Excellent

Keenan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 1 night in Nov 2023

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Director of Hotel Operations on Nov 27, 2023
Dear Kelly, Thank you for choosing Irvine Marriott. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.George AssafDirector of Hotel Operations

8/10 Good

Tammy

Liked: Cleanliness, amenities
Great staff, everyone was friendly and helpful!
Stayed 1 night in Nov 2023
Response from Director of Hotel Operations on Nov 21, 2023
Dear Tammy, Thank you for choosing Irvine Marriott and for your positive rating. We hope you enjoyed your time with us and we are glad to know our attentive associates helped elevate and optimize your stay. It was our pleasure accommodating you, and we look forward to welcoming you back soon.George AssafDirector of Hotel Operations

10/10 Excellent

Sabine

Stayed 1 night in Nov 2023
Response from Director of Hotel Operations on Nov 23, 2023
Dear Sabine, Thank you for the wonderful rating for Irvine Marriott. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.George AssafDirector of Hotel Operations

8/10 Good

maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excelent. I have stayed here many times and this was the first time that the bed looked like if the bedsheets were not changed. But as soon as I told the front desk person, they sent somebody to clean the entire room.
Stayed 2 nights in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, nice staff
Stayed 1 night in Nov 2023
Response from Director of Hotel Operations on Nov 20, 2023
Dear Robert, It was a pleasure reading your review of Irvine Marriott. We have an exceptional team whose top priority is making sure every guest is comfortable and satisfied, so we look forward to sharing your compliments with them. We appreciate you choosing to stay with us and look forward to welcoming you back.George AssafDirector of Hotel Operations

10/10 Excellent

Jessica

Stayed 2 nights in Nov 2023
Response from Director of Hotel Operations on Mar 9, 2024
Dear Jessica, It was a pleasure having you as our guest at Irvine Marriott. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.George AssafDirector of Hotel Operations

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Kimberly, Wilsonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a woman parking far away in the dark was unsettling
Stayed 1 night in Nov 2023