Ratings based on 744 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
by A verified traveler from LA
Posted Sep 23, 2014
It's ok but I would much rather stay at an Embassy Suites. Plus they hit you with a $32 parking fee.
for Couplesby A verified traveler from So. Cali
Nice but it is showing it's age.Posted Sep 22, 2014
Pros: Close to everything.
Cons: Valet.I feel bad for them felt like everyone in Orange County was there. But it should be limited to clients that are staying the night.
Location: Fashion Island is next door.
Nice over night getaway. Had a great dinner at Fleming's and the next day had a great breakfast at the Grill downstairs. Overall nice place, but I stated before it is showing it's age.
for Everyoneby A verified traveler from NEWPORT BEACH, CA
Posted Sep 5, 2014
A fine hotel in a great location. The new dining room/restaurant and remodeled Aqua Lounge are a HUGE improvement over the former dining/bar facilities. The outside patio dining area is particularly lovely. Food, although pricey, was good. HOWEVER, the service at the bar and dinner was poor. Inattentive bartender in an uncrowded bar serving $20 drinks. Dinner service was so slow, we gave up after our flatbread appetizer. Rooms are comfortable. Our bathroom needed updating.
for Everyoneby A verified traveler
Nice hotel in NewportPosted Sep 3, 2014
Pros: I liked that it was clean and easy to get to.
The hotel is very welcoming and immaculate when you walk into the lobby. You're greeted by the valet attendants and walk into a gran foyer. Check in reception was great and a short walk to the elevator and up to your room you go. One thing I did not like about our room stay was the bathtub did not drain properly whatsoever. The drain would be open but it wouldn't drain out water, so when you're taking a shower it would fill up. That and the valet charge was rather steep @ $32.
for Everyoneby A verified traveler from San Matino , Ca.
Convenient to Pelican Hills & Beach Parking badPosted Sep 3, 2014
Overall very nice Night parking attendant rude Worried about bar people over Hotel customers Room bathroom lower walls Dirty But room was very comfortable
by A verified traveler from Los Angeles
Posted Sep 2, 2014
Pros: Swimming Pool
Cons: Supervising the staff particularly in Reception.
Estrella Tamburo who is working at Hotel Information Reception gave us a very bad impression of Hotel. She did not treat us well and was very rude. She lied about available rooms and finally when we asked for a manager she said she is the only manager!
by A verified traveler from Denver, CO
Not what it used to be!Posted Sep 2, 2014
Cons: New management! It's really too bad, this hotel used to be really nice.
Location: Great location and close to proximity to the beach, right across the street from Fashion Island Mall.
This hotel has really gone downhill and should be rated as a 3 star hotel at best, not even a coffee maker in the room! After we were told room service would be an approximate 30 to 45 minute wait, we finally went downstairs to retrieve a cup and the pot was empty with no staff in sight. Really disappointing for the money, not to mention the expensive daily parking fee. Everything in this hotel is a la carte, and I mean every single thing! Poor customer service, no attention to detail and a completely disengaged staff. Overall, just a poor experience.
by A verified traveler from los angeles
Do not pay for ocean view upgradePosted Aug 31, 2014
Cons: FIX THE DESCRIPTION
When I booked the room there was an option to pay $50 more and get ocean view. I choose that option so we can have a great view. The problem is that the hotel is situated perpendicular to the ocean-if you look from the window sideways you might see the ocean at a distance. I feel that this is a bad description that is misleading the customers. when I complained to the front desk they said its a "ocean side view". I think the correct term should be: SIDE OCEAN VIEW.
for Everyoneby A verified traveler from Scottsdale
Great Newport Beach LocationPosted Aug 28, 2014
Great location, incredible service, incredible pool, fabulous lounge bar area and beautifully maintained.
for Everyoneby A verified traveler
Great hotel near LagunaPosted Aug 27, 2014
Had a great time. Rooms are lovely but we had to move rooms because of hotel overbooking for a wedding but still enjoyed everything. Love the outdoor bar and pool areas and rooms very comfortable. Thanks