Ratings based on 756 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico city

Very nice hotel !

Posted Nov 21, 2014
very nice hotel! room was very spacious, clean, and comfortable, (the beds are delicious!) the staff was very atentive and nice, would definetely go back!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ny, ny

Posted Nov 18, 2014
Great breakfast! I loved the robe. The people are all nice. Good location and place to stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to shopping and restaurants

Posted Nov 6, 2014
Great hotel, nice bar, good pool, great outdoor space. It's across the street from a great outdoor mall with lots of restaurants and shops. Staff was very nice and accommodating. The king room was spacious, bathroom was very large and nice! The bar turns into a nightclub on the weekend, it was pretty packed!
3 out of 5
by A verified travelerfrom Denver

First Time at the Island Hotel

Posted Oct 31, 2014
Pros: The staff was very friendly and nice. They did a great job!
Cons: The bar area was very loud at night and woke us up. we could not get any sleep-we were on the 16th floor over restaurant/bar.
Location: great location close to everything and airport.
Your staff was very nice and helpful - they were happy and I had a great experience with them. I didn't know this was valet only - it was very difficult that I couldn't get to my car when the kids forgot something and i had to go through calling and waiting for my car (even though they are fast) there are many times when there are many people leaving arriving at one time....I would prefer to be able to go to my car instead of calling and arranging the car. it would be good if valet was optional - I would be happy to walk a little bit just to be able to go to the car when I wanted with out having to arrange a call and wait os well as feeling rushed to move the in a line quickly....Perhaps you could have a seperate line for moms with kids or a section of the visitors parking area for those who wish to park themselves.. Also, I would change the breakfast - some people just need a quick breakfast bar area or buffet. also, the price was very high. I would have liked to have free wi-fi as we needed to do some homework and didn't need it for a long time.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom bishop

Nice hotel close to shopping

Posted Sep 29, 2014
Nice place, no coffee available in the morning and charged 12.95 a day for wifi. Also our flat screen tv didn't work and when we called the front desk they did not seem to concerned about it. Probably will not stay again.
3 out of 5
by A verified travelerfrom LA

Posted Sep 23, 2014
It's ok but I would much rather stay at an Embassy Suites. Plus they hit you with a $32 parking fee.
5 out of 5
Recommended
for Couples
by A verified travelerfrom So. Cali

Nice but it is showing it's age.

Posted Sep 22, 2014
Pros: Close to everything.
Cons: Valet.I feel bad for them felt like everyone in Orange County was there. But it should be limited to clients that are staying the night.
Location: Fashion Island is next door.
Nice over night getaway. Had a great dinner at Fleming's and the next day had a great breakfast at the Grill downstairs. Overall nice place, but I stated before it is showing it's age.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NEWPORT BEACH, CA

Posted Sep 5, 2014
A fine hotel in a great location. The new dining room/restaurant and remodeled Aqua Lounge are a HUGE improvement over the former dining/bar facilities. The outside patio dining area is particularly lovely. Food, although pricey, was good. HOWEVER, the service at the bar and dinner was poor. Inattentive bartender in an uncrowded bar serving $20 drinks. Dinner service was so slow, we gave up after our flatbread appetizer. Rooms are comfortable. Our bathroom needed updating.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in Newport

Posted Sep 3, 2014
Pros: I liked that it was clean and easy to get to.
The hotel is very welcoming and immaculate when you walk into the lobby. You're greeted by the valet attendants and walk into a gran foyer. Check in reception was great and a short walk to the elevator and up to your room you go. One thing I did not like about our room stay was the bathtub did not drain properly whatsoever. The drain would be open but it wouldn't drain out water, so when you're taking a shower it would fill up. That and the valet charge was rather steep @ $32.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Matino , Ca.

Convenient to Pelican Hills & Beach Parking bad

Posted Sep 3, 2014
Overall very nice Night parking attendant rude Worried about bar people over Hotel customers Room bathroom lower walls Dirty But room was very comfortable