Outdoor pool, pool umbrellas, sun loungers

Reviews of Key Inn & Suites

2 out of 5
Key Inn & Suites
1611 El Camino Real, Tustin, CA

Reviews

6.4
Rating 10 - Excellent. 258 out of 1000 reviews" "
Rating 8 - Good. 200 out of 1000 reviews" "
Rating 6 - Okay. 181 out of 1000 reviews" "
Rating 4 - Poor. 115 out of 1000 reviews" "
Rating 2 - Terrible. 246 out of 1000 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Salvador

Liked: Amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 20, 2024
Thanks for the perfect rating, Salvador!We're pleased to hear that you have fully enjoyed your stay at Key Inn And Suites Tustin, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

2/10 Terrible

Jinky, Fountain Valley

Disliked: Cleanliness, property conditions & facilities
The rooms are musty and smell badly. Very noisy, you can hear every sound and patrons are loud.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 22, 2024
Jinky, we're regretful to hear about your experience. It's disappointing to know that you found the room conditions and noise levels not up to your standards. Your comment has been noted and we assure you steps are being taken to make improvements. We truly value your feedback and hope for an opportunity to deliver a better experience in the future.

6/10 Okay

Michael

Liked: Staff & service
It's okay
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Michael, thanks for the brief feedback. We truly wish that your overall experience during your stay with us has been better. Rest assured, we have taken note of your rating and will utilize it to enhance our services moving forward.

10/10 Excellent

Brenda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and helpful staff
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 6, 2024
Brenda, it's fantastic to learn that you appreciated the cleanliness of Key Inn And Suites Tustin and found our team members to be of service. We look forward to welcoming you back, promising a continuous commitment to superb service and immaculate surroundings.

10/10 Excellent

Salvador

Liked: Property conditions & facilities
Friendly, clean nice people
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 6, 2024
Salvador, it's great to hear that you felt welcomed at Key Inn And Suites Tustin and appreciated the cleanliness of our premises. Our team members thank you for recognizing their nice attitudes. We hope to welcome you back during your next visit.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Matthew, it's fantastic to see your perfect rating of Key Inn And Suites Tustin! We're very glad you had an exceptional experience and we appreciate your feedback. Looking forward to welcoming you back on your next visit.

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Key Inn. The area was quiet and felt safe during my stay. Room neede a little fixing but all in all a decent place. There were restaurant within walking distance and many other places. The hotel does not offer a laundry facility, but there is a laundromat that is about 3 mins of walking. Housekeeping is offered daily so that is always a great plus. All in all I enjoyed our stay and would recommend the place.
Stayed 7 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Heather, we're thrilled to know you enjoyed your time at Key Inn And Suites Tustin. It's great to hear you appreciated our prime location, the safety of the area, and our diligent housekeeping service. We have also taken note of your comments regarding certain enhancements that can be made and appreciate your suggestions. Thank you for recommending us and we look forward to welcoming you back!

8/10 Good

Maria-Antonieta

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I saw homeless and kind of people selling illegal stuff.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 22, 2024
Maria-Antonieta, thank you for taking the time to share your review. We appreciate your feedback and want to assure you that the safety and security of our guests at Key Inn And Suites Tustin is a top priority. We're constantly working on maintaining a welcoming and comfortable environment for all our guests. We hope to have you back soon and promise a better experience.

4/10 Poor

Veronica

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 22, 2024
Veronica, we regret to hear that your expectations were not met during your stay. Cleanliness is an integral part of our commitment to guests, and we take any concerns raised seriously. Rest assured, this will be addressed with the relevant teams for immediate review and action. We appreciate your feedback and hope you might grant us another opportunity to better serve you in the future.

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Key Inn & Suites sits in a great location. There are restaurants within walking distance, a laundry facility also within walking distance. Staff are friendly and courteous. The room really wasn't too bad. It is pretty spacious and clean. There were two things that were a bit of an issue. The bathroom door had an issue with a loose hinge and the carpets could use some cleaning. I do not like to wear footwear indoors and my feet was getting dirty from walking around the room that I ended up wearing socks the entire time....maybe a good steam cleaning or however you would clean carpets. All in all, I would rate the hotel a 9/10!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 22, 2024
Heather, it's splendid to know you enjoyed your stay at Key Inn And Suites Tustin. We take pride in our convenient location and our team members' cordial nature and it's wonderful to know that your stay reflected this. It's also pleasing to hear that you found your room spacious and neat. About your feedback on the bathroom door and carpet condition, we appreciate the observations and will make sure we address these matters. We love to take care of all finer details to provide a comfortable experience to our guests. Your willingness to return makes our efforts worthwhile. We're looking forward to welcoming you back.

8/10 Good

Glenda

Stayed 7 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Glenda, we're pleased to see you had a positive experience at Key Inn And Suites Tustin. We appreciate your 4-star rating and hope to have the pleasure of welcoming you back again soon.

8/10 Good

Edward

Liked: Cleanliness, property conditions & facilities
Close to freeway
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Edward, thank you for sharing your experience at the Key Inn and Suites Tustin. It's fantastic to know our location with freeway proximity offered you easy access to your outings and explorations. We're looking forward to welcoming you back.

10/10 Excellent

Elena

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Elena, it's delightful to hear about your positive experience at Key Inn And Suites Tustin. We always aim to deliver top-rate service and it's wonderful to know we achieved that during your stay. We sincerely hope you'll return to our establishment in the future.

6/10 Okay

Colin

Liked: Cleanliness
Disliked: Amenities
This is a low-cost hotel, a perfectly serviceable hotel for a seasoned traveler who needs something simple and cheap (not recommendfor family). It's right of the highway so noise can be an issue. Location's decent, with the Marketplace with 5 minutes. First room smelled of smoke but staff provided a second room without issue.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Colin, thank you for taking the time to share your thoughts. Your feedback about the potential noise due to our proximity to the highway is noted and appreciated. We aim to accommodate all types of travelers and are glad our colleagues were able to promptly address and rectify your concern about the initial room. Please do keep us in mind for future travels, as we are always striving to improve our guest experience.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I very much enjoyed my stay at Key Inn & Suites! I will be returning :)
Stayed 7 nights in Feb 2024
Response from Customer Service on Mar 6, 2024
Matthew, it's fantastic to hear your time at Key Inn And Suites Tustin was enjoyable and we couldn't be happier knowing you plan to return. Our team eagerly awaits your next visit!

6/10 Okay

Thomas

Traveled with family
Disliked: Amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 5, 2024
Thank you for the feedback, Thomas.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

6/10 Okay

DUCK HYUN

beside of the i-5 freeway.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
It appears you had noticed our proximity to the I-5 freeway. We understand that location preferences may vary between guests. We hope the rest of your stay was satisfactory, and we would be delighted to have you with us again.

4/10 Poor

Mandana

Stayed 7 nights in Feb 2024
Response from Customer Service on Mar 20, 2024
Mandana, it's disappointing to hear that your experience did not meet your expectations. While it's unfortunate that we didn't have specific details, it's through feedback that we can identify areas needing improvement. We truly value your opinion and would appreciate it if you could provide more information about your stay. This way, we can strive to make your future stays better.

6/10 Okay

efren

It's alright
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 24, 2024
Efren, thank you for sharing your feedback. It sounds like your stay was acceptable, but may not have fully met your expectations. We hope upon your next visit, you will find all aspects of your stay more than satisfactory.

10/10 Excellent

Danny

Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Thank you for sharing, Danny!At Key Inn And Suites Tustin, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Walter

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Walter, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Key Inn And Suites Tustin!

2/10 Terrible

Lizbeth

Disliked: Cleanliness, staff & service, property conditions & facilities
dirty
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 17, 2024
Lizbeth, it's unfortunate to hear about your experience. Providing a clean environment is of utmost importance to us and we regret that we didn't meet this expectation in your case. We appreciate your feedback and use this information in our ongoing efforts to continually enhance the guest experience.

6/10 Okay

Efren

Stayed 1 night in Feb 2024
Response from Customer Service on Feb 14, 2024
We appreciate the feedback, Efren.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The check in orders was quick, friendly and helpful.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Amanda, it's great to hear your check-in process at Key Inn and Suites Tustin was swift and pleasant. We're thrilled that our hardworking team members left a positive impression. Thank you for choosing our hotel and for taking the time to share your experience. We hope to welcome you back soon.

6/10 Okay

SHARON

Traveled with family and small children
Liked: Staff & service
simple overnight stay
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Thank you for sharing, Sharon.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

8/10 Good

Sheronda

Liked: Property conditions & facilities
They need a 24/7 security guard.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 11, 2024
Sheronda, thank you for the positive review and for the feedback about enhancing security measures. Key Inn And Suites Tustin always keeps the safety of our guests as a top priority. Rest assured that we continuously evaluate and update our security according to guest feedback and hotel needs. We can't wait to welcome you back for another stay in the near future.

2/10 Terrible

Jerry

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 20, 2024
We appreciate your feedback, Jerry.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

8/10 Good

Yolanda

Business traveler
Liked: Cleanliness, staff & service
It was hard to sleep with the room on the same side of the frwy, not to mention the room was cold and not eniugh blankets
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 6, 2024
Yolanda, we appreciate you choosing to stay at the Key Inn And Suites Tustin and for sharing this feedback. We're sorry to hear about the issues you encountered with some noise and room temperature. Our team members always aim to ensure optimal comfort for our guests and we'll definitely consider your pointers in this regard. We hope to have another chance to serve you better in the future.

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 31, 2024
Dennis, it seems you didn't have the ideal experience at our hotel. We appreciate ratings as they make us aware of areas that need our attention. We certainly wish to rectify any issues you encountered to ensure a better experience in the future. We look forward to offering you an improved stay should you give us another chance.

10/10 Excellent

Mayra

Stayed 1 night in Jan 2024
Response from Customer Service on Mar 20, 2024
Thank you for the 5 out of 5 rating, Mayra!We're thrilled to see how much you enjoyed staying at Key Inn And Suites Tustin. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 Good

Christopher

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 26, 2024
Christopher, thank you for your high rating of Key Inn And Suites Tustin. We're thrilled that you enjoyed your stay. We look forward to having you with us again in the future.

8/10 Good

Fredy

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 17, 2024
Fredy, thank you for taking the time to rate your stay at Key Inn And Suites Tustin. We're pleased to see that your experience with us was a positive one. We greatly appreciate your support and look forward to the opportunity of welcoming you back in the future.

10/10 Excellent

Toshiyuki

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Toshiyuki, it's great to hear you had a wonderful experience at Key Inn And Suites Tustin. We sincerely appreciate the perfect score and hope to have the pleasure of welcoming you back soon.

8/10 Good

Candyce

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Newly upgraded room
The room seemed like it was just updated. Smelt like new carpet. The heating unit could have used an upgrade too it was very loud. There was only like warm water. I tried to wash my face and the water in both skunk and shower didn’t get above room temp at best.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Candyce, thank you for sharing your experience at Key Inn And Suites Tustin. We're delighted you enjoyed our newly renovated rooms with fresh carpet. About the heating system noise and lukewarm water reported, these are valuable insights which we'll take into consideration for further improvement. It is and always will be our aim to ensure a comfortable stay for our guests. Looking forward to your next stay.

10/10 Excellent

Geena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Geena, it's fantastic to see your perfect score following your stay at Key Inn And Suites Tustin. We are delighted that you had a favorable experience. It would be our pleasure to welcome you back on your next visit.

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Paulo, it's a pleasure to see your excellent rating for Key Inn And Suites Tustin. Our team thanks you for choosing to stay with us. We look forward to welcoming you back in your future travels.

6/10 Okay

Michael

Liked: Staff & service
Disliked: Amenities
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Michael, your rating has been noted. Should you choose to stay with us again, we hope to provide an experience that will enhance your perception. Thank you for your feedback.

8/10 Good

D

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is great!
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
It's great to hear your feedback about Key Inn And Suites Tustin, especially your positive remarks about our front desk team members. We appreciate your review and hope to welcome you back in the future.

10/10 Excellent

Carlos

I don't like the check in time...why at 3:00pm
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Carlos, it's wonderful to see high ratings from our guests! We understand your concern about the check-in timing at Key Inn And Suites Tustin. The allotted time allows us to ensure each room is meticulously prepared for our guests. We sincerely appreciate your understanding and we look forward to welcoming you back.

10/10 Excellent

Rhianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good stay for the price! We were very happy
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Rhianna, it's fantastic to hear that you found your stay at Key Inn and Suites Tustin to be of excellent value! We continually strive to offer moments of happiness to our guests, so your feedback is rewarding for our team members. We appreciate you choosing to stay with us and look forward to welcoming you back in the future.

2/10 Terrible

Seidy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total letdown not as advertised
Room was filthy and crawling with roaches my daughter checked in and was out in less than 10 minutes we requested a refund and were told it was non refundable due to cancelation this was not a cancelation it was a conscious decision not to sleep in a filthy roach infested room even if it was for 1 night I gladly spent twice as much at another hotel down the road Overall cleanliness of rooms is subpar and pest control is highly recommended if not required by state or local standards
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 31, 2024
Dear Seidy,We deeply regret the unsatisfactory experience you encountered during your stay. We apologize for the cleanliness and pest issues you faced, which fall far below our standards. Your feedback is invaluable, and we are taking immediate steps to rectify the situation. Regarding your refund request, we understand the circumstances and are reviewing our policies to ensure fair resolutions for our guests. Please contact our Assistant General Manager Rocio Castillo directly so we can address this matter promptly and find a suitable solution.Thank you for bringing this to our attention; your satisfaction is our priority.Best regards,Rocio CastilloAssistant General Manager

8/10 Good

Bruce

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 24, 2023
Thank you for the amazing rating, Bruce!We are delighted to see that you had a wonderful time at Key Inn And Suites Tustin. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Fredy

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 22, 2023
Fredy, we're thrilled to know you appreciated your stay at Key Inn And Suites Tustin. We would love to hear any further thoughts or memorable moments from your visit. It's our hope to continue providing exceptional experiences.

2/10 Terrible

Shawn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 21, 2023
Shawn, we regret to hear of your experience. Be assured, we always strive to provide the best service to our guests. That said, we hope we have another chance to host you and demonstrate the high standard of hospitality we usually pride ourselves on.

10/10 Excellent

MANISH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 15, 2023
Manish, thank you for choosing Key Inn And Suites Tustin and taking the time to rate us. We're delighted that your stay was enjoyable and we look forward to welcoming you back during your next visit!

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Customer Service on Feb 7, 2024
Richard, thank you for your high rating! It's great to hear that your stay at Key Inn And Suites Tustin met your expectations. We appreciate your positive feedback and we're looking forward to welcoming you back in the near future.

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 8, 2023
We appreciate your feedback, Luis.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

2/10 Terrible

Maria del carmen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel had lots of Cockroaches.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 14, 2023
Dear Maria Del Carmen,We sincerely apologize for the inconvenience you encountered during your stay. Your feedback is valuable to us, and we have immediately initiated a thorough inspection and pest control measures to address this issue. Please be assured that we take these matters seriously and are committed to providing a clean and comfortable environment for our guests. We appreciate your understanding and would welcome the opportunity to make it right on your next visit.Thank you.

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It's a retro building, the rooms and grounds were kept very clean. It's close to Old Tustin, Irvine, and right next to the 5 freeway. Convenient walking to some stores and bus transportation. Negative would be that there are some sketchy people staying there or hanging around the area. I didn't want to go out walking at night . Also the rooms are pretty small, but kept very clean.
Stayed 7 nights in Nov 2023
Response from Customer Service on Dec 5, 2023
Mary, thank you for sharing your experience at the Key Inn And Suites Tustin. It's great to hear you appreciated the cleanliness, our prime location, and the convenience offered. We understand your concerns about safety and space and can assure you that we're committed to fostering a comfortable environment for all guests. We'll be sure to continue working on these areas. We hope to see you again soon.

10/10 Excellent

Sheronda

Liked: Property conditions & facilities
Stay here at least twice a month I suggest staying in a room facing outward. The tvs all come on with volume maxed. Housekeeping ladies are nice. Front desk employees are nice. Food places close enough to walk. Water pressure kinda sucks. Price is right. Reserve on line. $50 deposit. No cash accepted at desk laundry liquor store and Denny’s are a hop skip away along with 24hr smoke shop
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 29, 2023
Sheronda, it's delightful to hear that the Key Inn And Suites Tustin has become your go-to accommodation. We appreciate your insightful review. Our team members at the front desk and housekeeping always aim to provide a welcoming, caring environment. We take note of your comment about the room orientation and TV volume for our continual refinement. Also, your mention of local amenities certainly highlights the convenience of our location. We'd be pleased to continue welcoming you back for your regular stays.