On Christmas Eve, whilst we were at the park, we had our room & suitcases broken into & were robbed of cash, passports, powers cords/banks, go pro, Disney merch. Another room that we know of also got robbed on our floor.
Yes, there was an in room safe, which wasn't working, hence we locked everything in our suitcases.
Police came & completed a report at 5am Christmas morning....not how we planned to spend our holiday or Christmas with our 6yr old son.
The hotels "Director of Rooms" Roy, was useless & couldn't care less. They have no security onsite, anyone can get in the lifts, emergency exits are not locked or alarmed, so the scum hide in there. The hotel sent it to "loss prevention" which is corporate & apprently we will hear from them....it's not the 21st Jan 2024 & we are still yet to hear from anyone.
As I talked to people in the breakfast room, whilst we were checking out, a man advised he had 2 men knock on his door & when he opened they said "sorry wrong room", one man was standing in the stairwell (they were the last room before the stairwell).
Hotel didn't care we had no cash & we checked out Christmas morning, with no where to go. They left us out the front to find transport & a new hotel, would not recommend this hotel to anyone!