Ratings based on 248 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

The matress had a bad smell.

Posted Jul 11, 2014
The mattress had a bad smell. They did offer to move us to a different room. I asked if they could change the mattress while we were out the next day but they wouldn't change the mattress. After our stay I received an email from the supervisor saying sorring for the inconvenience and discounted us one night parking fee, a whopping $12.00 discount. We spent close to $800.00 dollars for two rooms and two vehicles. Seems like they could have offered both nights free parking. And the hallway had a stinch that smelled like somebody had been cooking with curry all day. Another couple in the elevator asked us if we had noticed the smell. They were staying on the same floor.
Comment from Hotel Management
Jul 14, 2014 by Manager, Hotel Management
We apologize that the room wasn't up to expectations and are sorry we couldn't move you to a new room. We'll certainly review with the team here to make improvements moving forward. Best regards, The Sheraton team
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Perfect close to Disney

Posted Jul 9, 2014
Perfect! And really nice! Front desk and housekeeping staff great
Comment from Hotel Management
Jul 11, 2014 by Manager, Hotel Management
This is great news! We appreciate the kind words. Best regards, The Sheraton team
2 out of 5
by A verified traveler

Noisy !! Good location for partying not for bu

Posted Jun 13, 2014
Cons: a lot
Location: lot of restaurant nearby and a big Target in front of!
noise till 1 - 2am every nights drunk people just shouting in the common area I have also ordered a breaking at the room service which never came!!!!
Comment from Hotel Management
Jun 18, 2014 by Manager, Hotel Management
Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We can assure you that in the future we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards, The Sheraton team
4 out of 5
Recommended
for Everyone
by Sebrina from Seattle

Very clean, friendly staff, close to Disneyland.

Posted May 19, 2014
Everything was great. The only downside was that I originally reserved a room with a king bed, but it seems as though they gave my room away and gave me one with two queens. The front desk tried to make up for it by paying for our parking, but it was still a bit annoying. Overall, great stay and I would recommend anyone to stay here. The staff smiles and the room is clean.
Comment from Hotel Management
May 20, 2014 by Manager, Hotel Management
We appreciate the recommendation despite the room mix-up, which we'll certainly work on. Best regards, The Sheraton team
4 out of 5
Recommended
for Business Travelers
by N. L.

Very good hotel in required central location

Posted May 5, 2014
Pros: Staff, room, location, easy access to surrounding areas
Cons: Gym, free wi-fi in rooms
Location: The Getty, Disneyland, The Cheesefactory restaurant, Bubba Gump, Convention Centre
Very professional, courteous staff that was ready to go extra mile to help with any enquiry, comfortable , good size room
Comment from Hotel Management
May 6, 2014 by Manager, Hotel Management
We do love our location, near all that LA and Orange County have to offer. We appreciate the excellent review. Very best, The Sheraton Garden Grove team
5 out of 5
Recommended
for Everyone
by Jeff from Upstate New York

Great location/ Nice Hotel

Posted May 4, 2014
Pros: Rooms, staff, location, services all great.
Location: Disney Parks, and also convenient to all Greater Los Angeles attractions. Centrally located. I really enjoyed Long Beach with its aquarium & harbor.
This hotel is conveniently located, very nice, with great staff and comfortable rooms.
Comment from Hotel Management
May 5, 2014 by Manager, Hotel Management
This is great to hear! We appreciate the kind words and score. Best regards from the Sheraton team
4 out of 5
Recommended
for Everyone
by Lesley from Melbourne

Comfortable hotel with excellent facilities

Posted Apr 18, 2014
This hotel provided efficient and friendly staff, as well as comfortable, clean and large rooms. We were traveling from Australia and the excellent laundry and internet facilities were a great support to our trip.
Comment from Hotel Management
Apr 22, 2014 by Manager, Hotel Management
Many of our guests do enjoy the complimentary LINK business center with free internet and large flat panel computers. We love our friends from Down Under and appreciate the recommendation. Best regards, The team at Garden Grove
5 out of 5
Recommended
for Everyone
by Lesley from Melbourne, Australia

Enjoyed our stay and would highly recommend

Posted Apr 12, 2014
We were very impressed with the spacious rooms, comfortable beds and incredibly helpful staff. The facilities were great, particularly as we travelled from Australia and needed washing facilities and to stay connected via an excellent computer lounge. We liked this hotel so much, we stayed an extra night!
Comment from Hotel Management
Jul 17, 2014 by Manager, Hotel Management
We appreciate the very kind review. Many of our guests do enjoy the laundry facility, our complimentary computers in the lobby, and close access to shopping and dining. Best regards, The Sheraton team
3 out of 5
Recommended
for Everyone
by marbea from romero

Nice hotel closed to Disneyland .

Posted Apr 8, 2014
I ask 2 times for a new refrigerator,and they forgot to fix it at give me another one, until the last day
Comment from Hotel Management
Apr 8, 2014 by Manager, Hotel Management
We now have coolers in all the rooms! Appreciate the review, The Sheraton team
3 out of 5
Recommended
for Everyone
by Mike from Michigan

NCAA Basketball Weekend

Posted Apr 5, 2014
Cons: Get rid of the daily parking fee foe hotel guest!
Location: Clancy's American Grill, Disney all within easy walking distance.
Very nice hotel located less than .5 mile from Disney Land. Hotel is clean well kept. Staff at the front deck were very helpful with directions and eating suggestions. Great place down the street for food and sports is Clancy's American Grill. The only bad thing about the stay was the daily parking fee. I can see charging those who just go to Disney, but not for the hotel guest.
Comment from Hotel Management
Apr 7, 2014 by Manager, Hotel Management
We appreciate the excellent recommendation. Unfortunately most hotels in this area charge for parking or have a 'resort fee' or other so always good to call ahead. We do try to keep our fees as low as we can compared to the competition, and are happy that our lot is secured with gates as most others in the area aren't, and they still charge for parking. Best regards, The Sheraton team