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Reviews of SpringHill Suites Anaheim Maingate

2.5 out of 5
SpringHill Suites Anaheim Maingate
1160 West Ball Road, Anaheim, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 660 out of 1001 reviews" "
Rating 8 - Good. 243 out of 1001 reviews" "
Rating 6 - Okay. 59 out of 1001 reviews" "
Rating 4 - Poor. 23 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was updated and clean. Breakfast options were somewhat limited.
Stayed 3 nights in Apr 2024
Response from Nicholette Abril on Apr 18, 2024
Dear Valued Guest,I want to thank you for reaching out and providing us with feedback on your most recent stay with us. It means a lot to the team and I as we continue to work towards providing the highest quality of service to all our guest. We sincerely apologize about the options during breakfast, and we are exploring new options to give our guests a variety in choices. We hope you choose to stay with us again in the future.

8/10 Good

Harley

Liked: Cleanliness, property conditions & facilities
Good wish the breakfast was served earlier though.
Stayed 1 night in Apr 2024
Response from Nicholette Abril on Apr 10, 2024
Hello,Thank you for reaching out and providing us with feedback on your stay. It means a lot to us as we work towards making improvements in our service. Thank you for your suggestions in regards to breakfast, we will work together to see what changes can be made in order to improve in our service in this department. We thank you again for staying with us and we look forward to welcoming you back

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They property and staff where great very friendly atmosphere. The cleanliness of the property was on point no compliant from the wife and no weird herb smells. Overall 10 out of 10 from me and my family
Stayed 3 nights in Mar 2024
Response from Front Desk Team on Mar 31, 2024
Thank you so much for your glowing review! We're thrilled to hear that you and your family had such a fantastic experience during your stay. Our team works hard to create a welcoming and comfortable atmosphere for all our guests, and it's wonderful to know that we succeeded in making your visit memorable. Your feedback about the cleanliness and atmosphere is greatly appreciated. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious and quiet. They felt very private and clean. Yea bathroom could use more lighting though.
Stayed 1 night in Mar 2024
Response from Front Desk Team on Mar 4, 2024
Thank you for your thoughtful feedback! We're delighted to hear that you found our rooms spacious, quiet, and clean, providing a private and comfortable atmosphere. Your input regarding the bathroom lighting is valuable to us, and we'll certainly take it into consideration for future improvements. We appreciate your time and hope to welcome you back for an even more enjoyable stay in the future.

6/10 Okay

mariam

Traveled with family and small children
For my second night I paid for a firework room and got charged extra and didn’t get to use the room
Stayed 1 night in Feb 2024
Response from Front Desk Team on Feb 13, 2024
Thank you for taking the time to share your feedback regarding your recent stay and the fireworks experience. We sincerely apologize for any inconvenience you may have experienced.We understand your disappointment regarding the firework schedule, and we want to emphasize that the schedule is available on the Disneyland website. However, we acknowledge that changes can occur due to unforeseen circumstances, particularly weather conditions, which are beyond our control. Once again, we appreciate your feedback, and we hope to have the opportunity to make it right. Thank you for choosing us for your stay, and we look forward to the possibility of welcoming you back in the future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Team on Feb 15, 2024
Thank you so much for taking the time to leave us a five out of five review of our hotel! We cannot express how much we appreciate your high rating of our services. It is always such a pleasure to hear that we have met or exceeded our guests’ expectations.We are thrilled to know that you thoroughly enjoyed your stay with us, and it would be our pleasure to welcome you back any time. Our team works tirelessly to provide exceptional experiences for all of our guests, and we are thrilled to have exceeded your expectations in every possible way. Your kind review was an inspiration to us, and we cannot wait to see you back again soon!

8/10 Good

dinh

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It’s good for family Disney and safe a drive
Stayed 4 nights in Feb 2024
Response from Front Desk Team on Feb 13, 2024
Thank you so much for your positive feedback! We're thrilled to hear that you found our family-friendly Disney experience enjoyable and safe. Our team works hard to create a welcoming environment for families, and we're delighted that you had a pleasant drive. We appreciate your support and hope to continue providing magical moments for you and your loved ones in the future. If you have any suggestions or feedback to make your experience even better, please feel free to share. Thanks again for choosing us for your family outing!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean. Enjoyed our stay!
Stayed 3 nights in Jan 2024
Response from Front Desk Team on Feb 11, 2024
Thank you so much for taking the time to leave us a five out of ten review of our hotel! We cannot express how much we appreciate your high rating of our services. It is always such a pleasure to hear that we have met or exceeded our guests’ expectations.We are thrilled to know that you thoroughly enjoyed your stay with us, and it would be our pleasure to welcome you back any time. Our team works tirelessly to provide exceptional experiences for all of our guests, and we are thrilled to have exceeded your expectations in every possible way. Your kind review was an inspiration to us, and we cannot wait to see you back again soon!

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Just a great place to stay.
Stayed 3 nights in Feb 2024
Response from Front Desk Team on Feb 9, 2024
Thank you so much for your kind words! We are thrilled to hear that you had a great experience during your stay with us. Our team works hard to provide a comfortable and enjoyable environment for our guests, and it's always rewarding to receive positive feedback. We hope to have the pleasure of hosting you again in the future. If there's anything specific you loved about your stay or any suggestions you have for improvement, we would love to hear them. Safe travels!

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Front Desk on Feb 7, 2024
Dear Andres, Thank you for your review, we are happy to know you enjoyed your stay!

10/10 Excellent

Maria Concepcion Piduca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 28, 2024
Greetings Maria, Thank you for leaving us your feedback we hope to welcome you back soon!

8/10 Good

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when visiting Disneyland. Just a short walk to Downtown Disney. My only complaint is the high prices if you need anything from the front desk such as snacks or drinks. I would definitely stay here again.
Stayed 6 nights in Jan 2024
Response from Nina on Jan 16, 2024
Adam,Thank you for staying with us, we are glad you enjoyed your stay and we look forward to welcoming you back soon!

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect. The staff was friendly. The rooms were nice and clean. Everything was very professional. Breakfast was amazing.
Stayed 2 nights in Jan 2024
Response from Front Desk on Jan 16, 2024
Thank you for your review, we are so happy to hear you had a wonderful stay, we hope to welcome you back soon!

10/10 Excellent

Matthew

Traveled with family
Stayed 3 nights in Jan 2024
Response from Randy on Jan 16, 2024
Thank you for your review, we hope to welcome you back soon!

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Nina on Jan 16, 2024
Thank you for your review, we hope to welcome you back soon!

10/10 Excellent

Claire

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing, well worth it! I had debated staying at a Disney Resort but the savings that this hotel offered while still providing an amazing experience were well worth it! The front desk staff was incredible--fast, friendly, knowledgeable and very capable of meeting your needs for an excellent stay. The rooms were perfect. My young children slept great on the trundle beds with a privacy wall between us which felt very spacious. The room was clean the bathroom, closet and other amenities were abundant and high quality. Parking lot was a breeze and the walk to downtown Disney was easy and well mapped out by the front desk. The breakfast was a godsend--delicous and hearty before a big day. I can't say enough good things. This is an incredible and affordable option that is well worth the price and does not feel at all like you are missing the Disney magic.
Stayed 1 night in Jan 2024
Response from Front Desk Team on Jan 9, 2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had an amazing stay at our hotel and that we were able to exceed your expectations.It's fantastic to know that you found our accommodations perfect for your family, especially with the trundle beds providing a comfortable and spacious environment for your children. We take pride in offering clean rooms with plentiful amenities to ensure a pleasant stay for our guests.Our front desk staff works diligently to provide exceptional service, and we're delighted that they were able to assist you efficiently and make your experience memorable. We're also glad that you found our breakfast delicious and hearty, providing the perfect start to your day of adventure.Your feedback means a lot to us, and we're delighted that you found value in your stay with us. We strive to offer an incredible experience at an affordable price while ensuring that our guests feel the magic of their stay, even beyond the Disney resorts.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. Thank you once again for choosing our hotel for your Disney visit!

10/10 Excellent

José

Stayed 2 nights in Dec 2023
Response from Front Desk on Jan 24, 2024
Jose! Thank you for your feedback, we hope to welcome you back again soon!

10/10 Excellent

Sherman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The staff is great, the beds were really comfortable and the rooms were spacious. The pool and hottub were well maintained and the area was pleasant.
Stayed 4 nights in Dec 2023
Response from Front Desk Team on Dec 29, 2023
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and that our staff, comfortable beds, and spacious rooms met your expectations.We take pride in maintaining our pool and hot tub to ensure a pleasant and relaxing experience for our guests, so we're delighted that you found them well-maintained and enjoyable.Should your travels bring you back to [Hotel Name], we'd love to welcome you again for another exceptional stay.

8/10 Good

Jose L

Stayed 3 nights in Dec 2023
Response from Front Desk Team on Feb 7, 2024
Thank you for your feedback, we appreciate your time and we hope to welcome you back soon!

10/10 Excellent

Sheri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Front Desk Team on Dec 29, 2023
Thank you so much for taking the time to leave us a ten out of ten review of our hotel! We cannot express how much we appreciate your high rating of our services. It is always such a pleasure to hear that we have met or exceeded our guests’ expectations.We are thrilled to know that you thoroughly enjoyed your stay with us, and it would be our pleasure to welcome you back any time. Our team works tirelessly to provide exceptional experiences for all of our guests, and we are thrilled to have exceeded your expectations in every possible way. Your kind review was an inspiration to us, and we cannot wait to see you back again soon!Once again, thank you for taking the time to share your feedback with us. We appreciate you choosing our hotel as your place to stay and are delighted to hear that we were able to make your stay a memorable one. Please do not hesitate to contact us if there is anything we can do to assist you in the future.

10/10 Excellent

Brittney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from -Front Desk Team on Dec 22, 2023
Thank you Brittney for the 10 out of 10 guest satisfaction! We look forward to welcoming you back to the hotel soon, happy holidays to you!

8/10 Good

Kenyada

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I wasn’t able to check in through the automated email they sent, I’m assuming since I booked through hotels.com but the process was easy once I got to the hotel. Room was clean and spacious but housekeeping didn’t come, we had to request towels. Continental breakfast was nice with options for everyone.
Stayed 2 nights in Dec 2023
Response from -Front Desk Team on Dec 21, 2023
Dear Kenyada, Thank you for your feedback, it is very much appreciated as this will help with out future guest and our front desk communication. I am sorry to hear your mobile key did not get sent out, however we do this in order to protect our guest and their information, we verify at check in and then send out the key. Once again, thank you for your feedback and we hope to welcome you back again soon.

6/10 Okay

Michael

Stayed 4 nights in Dec 2023
Response from Front Desk on Jan 16, 2024
Thank you for your review, we hope to welcome you back soon!

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in the area. It is a bit too far to walk to the park with little kids. Free breakfast is a bonus
Stayed 6 nights in Dec 2023
Response from -Front Desk Team on Dec 21, 2023
Greeting Crystal, Thank you for your 5 out of 5 review, we are so happy you had a great stay with us! We look forward to welcoming you back in the future.

10/10 Excellent

Parisha

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Front Desk on Dec 21, 2023
Greetings Parisha, Thank you for your review, we are excited you had a wonderful stay!Thank you and we hope to welcome you back soon!

6/10 Okay

Philip

Stayed 3 nights in Dec 2023
Response from Front Desk on Dec 21, 2023
Thank you for staying with us, your feedback is greatly appreciated. I see we received a 6 out of 10 review, if you don't mind, in order to help our property be a little bit more better in the future, please let us know your experience to help shape the hotel. Thank you once again for your feedback.

6/10 Okay

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice & modern, amenties are good. Rooms are clean bathrooms are nice. Pull out beds are not comfortable.
Stayed 4 nights in Dec 2023
Response from Front Desk Team on Dec 12, 2023
Thank you for your kind review! We're delighted to hear that you appreciated our modern amenities and the cleanliness of our rooms and bathrooms. Your feedback about the pull-out beds is valuable to us, and we apologize for any inconvenience caused. We're continuously working to improve our guests' experiences, and we'll certainly take your comments into consideration for future enhancements. We hope to have the opportunity to welcome you back for an even more comfortable stay in the future.

10/10 Excellent

Gloria Ortega

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Front Desk on Dec 5, 2023
Hello, Thank you for your 5 out of 5 review!! We hope to welcome you back again soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
We had an excellent stay. Room was a good size and the hot tub was great after a long day at Disney. Good breakfast.
Stayed 3 nights in Nov 2023
Response from Front Desk Team on Nov 22, 2023
Thank you for your wonderful review! We're thrilled to hear that you had an excellent stay and enjoyed the comfort of our spacious rooms and the relaxing hot tub after your fun-filled day at Disney. We strive to provide a great experience, and we're glad our breakfast met your expectations. We hope to welcome you back for another fantastic stay soon!

10/10 Excellent

jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 20, 2023
Dear Jodi, On behalf of the entire hotel team, I want to thank you for sharing your feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!We hope to welcome you again soon.

4/10 Poor

Paul, Seattle

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
One of our rooms is not ready yet check in time and we were not given any kind of compensation for it for the inconvenience of having to wait around. Then, the front desk tried to terminate our stay a day early even though we had a front desk tried to terminate our stay a day early even though we had an email confirmation from Expedia that it was an additional day. The front desk try to get us involved in their operations and wasted a lot of our time discussing why it happen as opposed to just dealing with it and fixing it. They suggested that we shouldn’t have booked a They suggested that we shouldn’t have booked it through Expedia. After many conversations they gave us a discount in for the last day for the hassle. The property was actually pretty nice despite all that.
Stayed 3 nights in Nov 2023
Response from -Front Office Manager~ Nina Solano on Nov 15, 2023
Greetings Paul, I would like to sincerely apologize for the experience you had from check in to check out. Our goal is to make sure our guest leave the hotel satisfied, I once again I apologize this was not the case. We will speak to our front desk agent and do some retraining on how to handle situations properly in the future. Thank you for your time and we hope to welcome you back in the near future.

8/10 Good

manvir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Front Desk Team on Nov 15, 2023
Thank you so much for taking the time to leave us a four out of five review of our hotel! We cannot express how much we appreciate your high rating of our services. It is always such a pleasure to hear that we have met or exceeded our guests’ expectations, and we are incredibly grateful for your loyalty as a guest.We are thrilled to know that you thoroughly enjoyed your stay with us, and it would be our pleasure to welcome you back any time. Our team works tirelessly to provide exceptional experiences for all of our guests, and we are thrilled to have exceeded your expectations in every possible way. Your kind review was an inspiration to us, and we cannot wait to see you back again soon!Once again, thank you for taking the time to share your feedback with us. We appreciate you choosing our hotel as your place to stay and are delighted to hear that we were able to make your stay a memorable one. Please do not hesitate to contact us if there is anything we can do to assist you in the future.

10/10 Excellent

MELANIE, Payson

Traveled with family
Liked: Cleanliness, staff & service, amenities
The employees were the best! Helpful and kind. The rooms were clean and quiet. We loved the pool, and the breakfast was good. The walk to Disneyland was a bit long the first day but we found out about the tram and that was a game changer! Thank you!
Stayed 3 nights in Nov 2023
Response from Front Desk on Nov 14, 2023
Dear Melanie, Thank you so much for your feedback, it is greatly appreciated and we can not thank you enough for your kind words. We hope to welcome you back on your next visit to Anaheim!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay and Uber to the parks.
We love this hotel. It is always very clean and the staff is so helpful and friendly.
Stayed 4 nights in Oct 2023
Response from Front Desk Team on Nov 2, 2023
Thank you so much for your positive review! We're thrilled to hear that you love our hotel and that you've had a great experience during your stay. Our team takes pride in maintaining a clean and welcoming environment for our guests, and your kind words about our helpful and friendly staff are greatly appreciated. We look forward to welcoming you back on your next visit!

10/10 Excellent

Pete

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Desk Team on Oct 29, 2023
We greatly appreciate your fantastic ten out of ten review of our hotel, and we're so thankful for the time you took to provide it. Your high rating of our services means the world to us, and we're genuinely touched by your loyalty as a guest.Knowing that we've not only met but exceeded your expectations brings us immense joy. We're overjoyed that you had a wonderful stay, and we'd be delighted to welcome you back at any time. Our dedicated team continuously strives to create exceptional experiences for all our guests, and we're elated to have gone above and beyond to exceed your expectations in every aspect. Your generous review serves as a great source of motivation for us, and we eagerly anticipate your return.Once again, thank you for sharing your feedback with us. Choosing our hotel for your stay was a fantastic decision, and we're thrilled that we were able to make your stay a truly memorable one. If there's anything we can assist you with in the future, please don't hesitate to reach out to us.

10/10 Excellent

PEGGY

Stayed 2 nights in Oct 2023
Response from Front Desk Team on Oct 29, 2023
We are immensely grateful for your ten out of ten review of our hotel and deeply appreciate the time you took to provide it. Your high rating of our services is truly heartening. Hearing that we have not only met but exceeded your expectations is always a source of joy for us, and your loyalty as a guest means the world to us.We are absolutely delighted to learn that your stay with us was thoroughly enjoyable, and we would be honored to welcome you back at any time. Our team's relentless efforts are dedicated to ensuring exceptional experiences for all our guests, and it's immensely satisfying to know that we surpassed your expectations in every possible way. Your kind review serves as an inspiration to us, and we eagerly look forward to your return.Once again, we extend our heartfelt thanks for sharing your feedback with us. Choosing our hotel as your place to stay is deeply appreciated, and we are thrilled that we could make your stay a memorable one. If there's anything we can do to assist you in the future, please don't hesitate to reach out to us.

8/10 Good

Renato

Traveled with family and small children
Liked: Cleanliness, staff & service
Our family loved the free breakfast and the proximity to Disneyland
Stayed 3 nights in Oct 2023
Response from Front Desk Team on Oct 25, 2023
Thank you for your positive feedback! We're delighted to hear that you and your family enjoyed our complimentary breakfast and the convenient proximity to Disneyland. Providing a great start to your day and easy access to the park are top priorities for us. We hope you had a magical time at Disneyland, and we look forward to welcoming you back in the future!

10/10 Excellent

Madelyn Rose

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is close to Disneyland and has easy access to a shuttle service that drops you off directly at Disney.
Stayed 3 nights in Oct 2023
Response from Front Desk on Oct 22, 2023
Greetings Madelyn Rose! Thank you for leaving us a review, we are happy to hear you enjoyed your stay, we look forward to the next one!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Front Desk on Oct 21, 2023
Thank you for the 10 out of 10 review, we highly appreciate your feedback and hope to welcome you back again soon!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option for Disney with families
Conveniently located a cheap Uber ride away from Disney. We loved the West Elm couch that turned into two separate sleeping spaces for the young ones. Rooms were clean, breakfast was included, front desk staff were friendly and helpful. We were very happy with our stay.
Stayed 3 nights in Oct 2023
Response from Front Desk Team on Oct 14, 2023
Thank you for taking the time to share your positive feedback about your recent stay with us! We're thrilled to hear that you enjoyed your time at our hotel. It's great to know that our convenient location near Disney and the West Elm couch that transformed into separate sleeping spaces for the kids were highlights of your stay.Our team works hard to maintain clean rooms and provide friendly and helpful service, so we appreciate your kind words about our front desk staff. It's also wonderful to hear that you enjoyed our included breakfast.We hope to welcome you back in the future for another enjoyable stay. If you have any suggestions or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. Safe travels!

8/10 Good

Fabio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traía hotel has great location close to Disney and knots berry farm. Quiet place for a fanily
Stayed 2 nights in Aug 2023
Response from Front Desk Team on Oct 12, 2023
Thank you for taking the time to share your review! We're thrilled to hear that you enjoyed our hotel's convenient location, especially its proximity to Disney and Knott's Berry Farm. We understand the importance of a peaceful environment for families, and we're delighted that you found our hotel to be a quiet and relaxing place for your family. If you have any further feedback or suggestions to enhance your future stays, please feel free to share them with us. We hope to have the pleasure of welcoming you and your family back in the future!

10/10 Excellent

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was accesible
Stayed 1 night in Oct 2023
Response from Front Desk Team on Oct 9, 2023
We're delighted to hear that our staff was accessible during your visit! Providing excellent customer service and accessibility to our team members is a top priority for us. We appreciate your feedback and hope to continue meeting and exceeding your expectations in the future. If you have any further comments or suggestions, please don't hesitate to share them with us. Thank you for choosing our services!

10/10 Excellent

Rene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Front Desk Team on Oct 9, 2023
Thank you so much for taking the time to leave us a ten out of ten review of our hotel! We cannot express how much we appreciate your high rating of our services. It is always such a pleasure to hear that we have met or exceeded our guests’ expectations.We are thrilled to know that you thoroughly enjoyed your stay with us, and it would be our pleasure to welcome you back any time. Our team works tirelessly to provide exceptional experiences for all of our guests, and we are thrilled to have exceeded your expectations in every possible way. Your kind review was an inspiration to us, and we cannot wait to see you back again soon!Once again, thank you for taking the time to share your feedback with us. We appreciate you choosing our hotel as your place to stay and are delighted to hear that we were able to make your stay a memorable one. Please do not hesitate to contact us if there is anything we can do to assist you in the future.

6/10 Okay

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mixed feelings
Love the service, comfortable beds, room fit 6 adults however very far from Disneyland. After speed walking all day the hotel was very far with more walking. Although the foot traffic was very, very nice because no one would walk that far and it's in the back of the Disney property. The couch and trundle bed is very comfortable. Wish the hotel has a two bedroom suites. Breakfast was good and well stocked. Don't know if I would stay again.
Stayed 4 nights in Sep 2023
Response from Front Desk Team on Oct 7, 2023
Thank you for taking the time to share your review of our hotel. We're delighted to hear that you loved the service, comfortable beds, and the fact that the room comfortably accommodated six adults. Your feedback is important to us, and we appreciate your honesty about your overall experience.We understand that the hotel's location, while peaceful with less foot traffic, may have been a bit far from Disneyland, especially after a long day of walking. We apologize for any inconvenience this may have caused.It's great to know that you found the couch and trundle bed comfortable, and we appreciate your suggestion for two-bedroom suites. We'll certainly take this into consideration as we continue to improve our accommodations.We're pleased that you enjoyed the breakfast and found it well stocked; however, we understand your hesitation about staying with us again due to the location. We value your feedback and will use it to make improvements where possible.Thank you for choosing our hotel for your Disney visit, and we hope you had a magical time at the park. If your travels bring you back to the area in the future, we'd love the opportunity to welcome you again and provide you with an even better experience.

10/10 Excellent

Robert

Stayed 4 nights in Sep 2023
Response from Front Desk Team on Oct 24, 2023
Thank you so much for taking the time to leave us a five out of five review of our hotel! We cannot express how much we appreciate your high rating of our services. It is always such a pleasure to hear that we have met or exceeded our guests.We are thrilled to know that you thoroughly enjoyed your stay with us, and it would be our pleasure to welcome you back any time. Our team works tirelessly to provide exceptional experiences for all of our guests, and we are thrilled to have exceeded your expectations in every possible way. Your kind review was an inspiration to us, and we cannot wait to see you back again soon!

10/10 Excellent

STEPHANIE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my third time staying at this hotel for a disney trip. It is always clean and comfortable for us. There is breakfast included with some eggs, sausage and oatmeal, as well as cereal and waffle station. Nothing super fancy but nice for a quick breakfast. It is technically walking distance to the parks, just know the about mile walk will seem way longer after a long day at the parks but can cut some of that down by taking the tram to and from the Disneyland parking structure. Beds are comfy and the pool and hot tub were nice and clean. Dont know if they have them for all standard rooms but ours did have both a couch bed and trundle bed under the couch for 2 queen room, so can fit a lot of people in the rooms if needed. Check in was quick and easy. We had a small peoblem with our tv remote not working but staff were quick to get it fixed for us.
Stayed 4 nights in Sep 2023
Response from Front Desk Team on Oct 1, 2023
Thank you so much for taking the time to share your feedback on your recent stay at our hotel. We're delighted to hear that you chose to stay with us for the third time during your Disney trips, and we greatly appreciate your loyalty.We're pleased to know that you found our hotel clean and comfortable, and that the breakfast options met your needs for a quick meal before heading to the parks. We understand that the walk to the parks can be tiring, especially after a long day, but we're glad you found the tram to be a helpful option.It's great to hear that you enjoyed our comfy beds, clean pool, and hot tub. The additional sleeping arrangements in your room sound convenient for accommodating larger groups.We apologize for the inconvenience with your TV remote, but we're glad to hear that our staff quickly resolved the issue for you. Your satisfaction is important to us, and we're always here to assist with any concerns.Thank you again for choosing to stay with us, and we look forward to welcoming you back for your next Disney adventure. If you have any further feedback or suggestions, please feel free to share them with us. Have a magical day!

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love this clean comfortable hotel and stay here often. We arrived about 30 min early and they were able to get us in. Staff was friendly.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 26, 2023
Greetings Elizabeth!Thank you for staying with us and making us your go to hotels, we appreciate your feedback and hope to welcome you back soon!

10/10 Excellent

Bregan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean look, spacious and Newly renovated rooms.
Stayed 3 nights in Sep 2023
Response from Front Desk Team on Sep 25, 2023
Thank you for taking the time to leave a review! We're delighted to hear that you found our hotel rooms clean, spacious, and newly renovated. Our team works hard to ensure that our guests have a comfortable and enjoyable stay, and it's great to know that we met your expectations. If you have any further feedback or if there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!

10/10 Excellent

Dominique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were wonderful and accomodating. Rooms were spacious and perfect for our family. Walking distance and/or short uber ride to Disneyland. Will be returning!
Stayed 1 night in Sep 2023
Response from Front Desk Team on Sep 25, 2023
Thank you so much for taking the time to leave us this fantastic review! We're delighted to hear that you had a wonderful experience during your stay with us. Our front desk staff takes great pride in providing exceptional service, and it's heartwarming to know they were accommodating and made your stay enjoyable.We're thrilled that you found our spacious rooms to be perfect for your family, and it's great to hear that our proximity to Disneyland and convenient transportation options added to your overall satisfaction.We can't wait to welcome you back on your next visit! Your kind words mean a lot to us, and we look forward to providing you with another memorable stay. Safe travels, and see you soon!

10/10 Excellent

Gregorio

Traveled with pets, Traveled with family
Liked: Amenities
First time in your facility although we always stay at Marriott hotels. Nice place, good service, awesome staffs.
Stayed 1 night in Sep 2023
Response from Front Desk Team on Sep 25, 2023
We sincerely appreciate you choosing to stay with us, especially if you typically opt for Marriott hotels. Thank you for giving our facility a chance, and we're thrilled to hear that you had a nice experience during your first visit.Our dedicated staff takes great pride in delivering excellent service, and we're delighted to know that you found them to be awesome. If there are any specific aspects of your stay that you particularly enjoyed or if there's anything we can do to make your next visit even more exceptional, please don't hesitate to let us know.We hope to have the pleasure of hosting you again in the future. Your positive feedback means a lot to us, and we look forward to making your next stay just as enjoyable. Safe travels, and see you soon!