Ratings based on 355 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Excellent ServicePosted Jul 26, 2014
Pros: Great service! I also enjoyed dinner at the hotel restaurant. I had the filet mignon. It was perfectly cooked and melted in my month.
Location: This hotel is in a good location with easy access to I-5 and so many restaurant options within within 10 minutes.
I am a business traveler and stayed here for the first time this week. The thing that made this hotel stand out is the staff. I walked out of my room with my ice bucket and started looking for the machine. One of the staff members saw me and came over and took the bucket from me and told me to wait right there. He returned quickly with my ice and asked if he could get me anything else. The next night, I wanted a larger glass in my room for water. I called the front desk and asked for one. Within minutes, my glass was delivered and he asked if there was anything else he could get for me. This type of service is rare. I will definitely stay at this hotel again.
by A verified traveler
Definitely an older hotel, but breakfast goodPosted Jul 25, 2014
Cons: The halls and the hotel in general smell and were stuffy / humid
To start with they gave my colleague someone else's room and they were in it, which doesn't say alot about security. Limited wine selection at the bar (1 Chardonnay which was bad). The air conditioning unit woke me up about every 30 minutes at night. And the gym was basically a hotel room with treadmills, no water no towels. One the upside the breakfast was good and dinner was pretty good as well. Recommend walking outside and ignore the fitness center altogether
by A verified traveler from calif
Very disappointing; poor valuePosted Jul 24, 2014
Pros: Good location -- next to the freeway and near my meetings. Otherwise, nothing.
Cons: Just about everything. Helpfulness of the staff; policies (charging $30 and taking 5 days to credit my account again!); cleanliness,
Check-in started with the receptionist automatically charging $30 for 'incidentals' before the fact -- that was a new one for me. The room needed to be vacuumed; the bathroom floor was dirty (needed deep cleaning). The bed was comfortable. But the air conditioner was old, noisy, and air flow terrible (freezing if in its path). This hotel needs to get with it.
for Everyoneby A verified traveler
We only stayed one night but found it very comfortPosted Jul 24, 2014
Hotel staff very friendly. Hotel very clean. Good variety for breakfast and prices
for Everyoneby A verified traveler from wilmington ca
Nice hotel very close to my sons soccer tournamenPosted Jul 20, 2014
I really liked it. My kids loved the pool. I also liked it there was stores and restaurants close by.
by A verified traveler from San Carlos, CA
Disappointing StayPosted Jul 6, 2014
Pros: Mini-fridge in the room; housekeeping staff were friendly and prompt in providing additional towels we needed and wi-fi was included.
Cons: Customer service skills of the hotel staff, general maintenance level of the room, providing all the services that are claimed (i.e., safes).
Location: There's a Starbucks across the street
We were given a room on the bottom floor, down a dungeon-like hallway, as far away from the front of the hotel as possible. (Don't know if they regularly pigeon-hole families with children away from the "beautiful people" - like they're expecting everyone with kids to be noisy). Our room had NOT been renovated like so many of the others on that floor. There were rust spots in the tub, mold on the tile at the top of the shower, and multiple spots of chipped paint on the bathroom and closet doors. The icing on the cake was the baby cockroach we found on our bathroom counter near the end of our stay. In addition, the hotel binder in the room states that guests can take valuables to the front desk for storage in a safe. We were going to be out one day, and wanted to store our electronics in the safe, so we took them to the front desk and were promptly told that "you should have a safe in your room." Well, we went back to double check, and there was no safe in our room. After initially offering to call Facilities to have them install a safe, we were told they had no safes on hand. The hotel staff did not provide any other option. Lastly, we were disappointed to find out that during our almost week-long stay, the hotel management thought it more prudent to re-pave the already very smooth parking lot, rather than choose to spend the funds on renovating remaining outdated rooms. In general, our room felt like it was in a state of general disrepair.
for Everyoneby A verified traveler from Oregon
Nice facilities, mediocre roomPosted Jun 30, 2014
Pros: The location was very central to the destinations I had scheduled on the trip. Access to the freeway was very convenient.
Cons: Fix the insulation issues that result in the room overheating to the point where the A/C cannot maintain a comfortable temperature.
Location: The Irvine Spectrum Center is located just a few miles away. It is a nice, upscale shopping and eating center.
I got the impression that this hotel is in the middle of a remodel that's not quite complete although I didn't see any evidence that work was on-going. The lobby and meeting/conference facilities look like they have received a lot of attention and are very upscale. However the rooms were not nearly as impressive. They didn't have a room in the category I wanted for my entire stay so I needed to move rooms after the first night. That was fine and I accepted it as a consequence of booking fairly close to my stay and in the middle of wedding season. The first night was in one of their "Superior Two Doubles" rooms which had upgraded fixtures in the bathroom and a larger fridge. It was reasonably nice although hardly worth the additional money. For the remainder of my stay I moved into one of the "Classic Two Doubles" rooms. This room had significant water damage showing on the walls as well as in the bathroom. In addition, it was on the top floor and there was apparently some issue with the insulation between the roof and ceiling as the ceiling heated up to perhaps 100 degrees or more during the day. This heat would radiate down into the room heating it such that the A/C was unable to keep the room comfortable during the latter part of the day. During the afternoon and evening hours, the room temperature approached 80 degrees on a daily basis. Fortunately, this resolved once the sun set and the A/C was able to recover overnight so that the room was suitable for sleeping.
for Business Travelersby A verified traveler
Easy access to I 5Posted Jun 28, 2014
Pros: Good restaurant
Cons: Decor was lacking
There was nothing really wrong with the hotel but I didn't love the atmosphere.
for Everyoneby A verified traveler
Good hotelPosted Jun 26, 2014
Pros: Closeness to my events.
Cons: Needs some facility repair in areas.
A nice hotel, that is showing some signs of age, mainly in the wear and tear of doors, furniture, etc. Staff was great.
for Everyoneby Jo Ann from Rancho Palos Verdes, CA
Close to the beachPosted Jun 21, 2014
Cons: Nothing can think of....
Location: Not far to the beach and lots of restaurants, close to the freeway
Just stayed a short time - didn't have a chance to try the bar or restaurant or other amenties