Ratings based on 670 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by JC from Anaheim Hills, Ca

Glad they are renovating!

Posted Apr 14, 2014
Pros: It was just ok.
Construction noise till 5 pm on Saturday. No coffee in room, they was some in the lobby when were leaving tho we didn't know until it was too late. Room service was too expensive to even consider when other choices were close. Bathroom was large and nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Accommodations for Pool Construction

Posted Apr 14, 2014
Pros: great view and location, customer-centered care, Island hotel car service
Cons: no idea
Location: The Crow Bar, Fashion Island, Beach, Pelican Hill
Overall stellar experience. The view was spectacular. The hotel itself was clean and spacious. The staff was extremely personable, friendly, and accommodating. They shuttled us to Pelican Hill secondary to ongoing pool construction at The Island. My girlfriend and I got appetizers and cocktails by the Colosseum and she loved it. Definitely recommend this hotel. They get it.
5 out of 5
Recommended
for Everyone
by MG from Scottsdale

Always clean and comfortable!

Posted Apr 11, 2014
The rooms are always clean and comfortable. We appreciate the staff and their warm welcome.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel!

Posted Apr 8, 2014
Such a beautiful hotel. The staff is extremely friendly and helpful! From the moment we got out of our car we felt welcomed and at home. The interior is very elegant and comfortable. They have fruit infused water in the lobby in the afternoon and evening and coffee and tea in the morning. I would definitely stay here aging.
5 out of 5
Recommended
for Everyone
by A verified traveler

The only issue was that they were under remodeling

Posted Apr 8, 2014
Overall good, except for remodeling. Facilities were not available.
5 out of 5
Recommended
for Everyone
by A verified traveler

Dinner Room Service

Posted Apr 7, 2014
Pros: The room was clean and comfortable.
Cons: The food service
Location: Newport Beach
It was my birthday and i ordered some room service for my friends and I, the food was NOT worth the money we paid!! The shrimp cocktail was very skimpy on the shrimp and they tasted rubber. The ice cream did not come complete with the flavors it said and no cookie. We called to compromise with a brownie but they stated it was not available. My over all stay was great, but next time, I will definitely skip on the FOOD!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Couldn't have been better

Posted Mar 31, 2014
The staff was amazing and our stay was comfortable and relaxing. Definitely will go back again.
5 out of 5
Recommended
for Everyone
by Jodi from Wheatfield, IN

Great hotel with convenient location

Posted Mar 21, 2014
Pros: Atmosphere and location
Location: Fashion Island Mall just across the street
I love the Island Hotel. I will be happy when the renovations are complete.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Mar 20, 2014
Very friendly and helpful staff. Beautiful rooms with Bose sound system and plenty of entertainment options. Good location. Only downside-- pool undergoing construction during our stay.
5 out of 5
Recommended
for Couples
by John from California

Great hotel for a weekend getaway.

Posted Mar 17, 2014
Pros: Location, location, location.
Cons: They were renovating parts of the hotel and some amenities were not available. Bar area needs a lot of improvement.
Location: The property is located in Fashion Island. Great access to dinning and shopping facilities. The beach and Balboa Island are also close by.
We stayed in a corner suite and it was fantastic. Roomy, well appointed and comfortable.