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Reviews of Holiday Inn Express & Suites Lake Forest, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Lake Forest, an IHG Hotel
20768 Lake Forest Drive, Lake Forest, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 298 out of 452 reviews" "
Rating 8 - Good. 95 out of 452 reviews" "
Rating 6 - Okay. 31 out of 452 reviews" "
Rating 4 - Poor. 15 out of 452 reviews" "
Rating 2 - Terrible. 13 out of 452 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Krzysztof, Las vegas

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😁
Stayed 1 night in Apr 2024

10/10 Excellent

NANCY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers were very nice.
Stayed 2 nights in Apr 2024

10/10 Excellent

Saroj

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat and clean place with good breakfast.
Stayed 2 nights in Mar 2024

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Todd, Danielle, and everyone else were terrific!
Stayed 3 nights in Mar 2024

10/10 Excellent

Claudia, Roseville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a wonderful stay very clean and helpful Todd was super!
Stayed 2 nights in Mar 2024

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, super soft sheets and squishy pillows. Desknwas able to make a notebto assign a room on the back of bldg next time to avoid hearing cars.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sherrie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Very pleasant front desk staff
Stayed 1 night in Mar 2024

10/10 Excellent

Shivaraj

Traveled with family and small children
Very clean, kind staff, overall a great stay
Stayed 3 nights in Feb 2024

10/10 Excellent

Heather

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A Starbucks and a bakery with gluten-free options were in the same parking lot. Also a nice place to walk in the morning, a nature trail within a half a mile.
Stayed 3 nights in Feb 2024

10/10 Excellent

Omaira

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 3 nights in Jan 2024

10/10 Excellent

Mariana, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Rochelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best laid out hotel rooms I’ve stayed at. It was easy to lay out our suitcases, be organized and access our stuff. I appreciated the coat hooks in the room and plenty of plugs. The bathroom was well laid out and easy to share with my family. The room was clean and the beds were comfortable. I heard no noise from adjacent rooms or the street. The breakfast was good. We all found something that satisfied us. It was not my favorite included hotel breakfast. It was somewhere in the middle but definitely not the worst. I would stay here again and enjoy it.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern rooms. Hot breakfast included.
Stayed 1 night in Jan 2024

10/10 Excellent

Judith

Stayed 1 night in Jan 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was comfortable & quite. The staff was very friendly especially Todd.
Stayed 4 nights in Dec 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk employees were very friendly! The breakfast each day was excellent! Thank U
Stayed 2 nights in Dec 2023

10/10 Excellent

Eliane

Stayed 3 nights in Dec 2023

10/10 Excellent

Paul

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast and a smile
The staff is wonderful! They do such a great job with breakfast at this hotel. The gentleman who wear his apron and hat made me smile and start my day better. I thought the bed was super comfortable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Stacy

Liked: Amenities
Friendly staff, clean and comfortable rooms, great price.
Stayed 1 night in Dec 2023

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Todd and staff are phenomenal. Location is perfect especially for families. I recommend the property highly for either family or business related stays. Outstanding all around.
Stayed 2 nights in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, room very clean and nice. Breakfast was better then expected.
Stayed 3 nights in Oct 2023

10/10 Excellent

Carla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great and the staff were so friendly and accommodating. I will stay again when in town.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean and the staff is great! Thank you !
Stayed 3 nights in Oct 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Jorge Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sale and clean
Stayed 3 nights in Sep 2023

10/10 Excellent

kyosuke

Stayed 1 night in Sep 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love HolidayInn and Suites in Lake Forest CA
Always a pleasure staying at Holiday Inn Express and Suites in Lake Forest. Rooms are perfect and clean, and the complimentary breakfast is a full hot breakfast and great coffee; cereal, pastries, bagels and juice are also provided. I love being greeted by Todd at the front desk when I arrive and everyone in the entire staff are professional and do a great job for the guests.
Stayed 1 night in Sep 2023

10/10 Excellent

m

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, friendly and helpfstaff, comfortable beds and pillows, great price, good breakfast. Pool and hot tub were dirty so we didn't use them, I think it was because of the rainy weather prior though. Would definitely come back.
Stayed 2 nights in Sep 2023

10/10 Excellent

Freya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable
This hotel is perfectly located, quiet and very clean. The rooms were spacious and beds were comfortable. I would definitely stay here again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
The most beautiful place around very quiet and very clean
Stayed 1 night in Aug 2023

10/10 Excellent

Li

Stayed 6 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Antonina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, except the room was clean but had a terrible smell.
Stayed 2 nights in Aug 2023

10/10 Excellent

Micaela

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to what I needed
Stayed 1 night in Aug 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Tod at front desk was really nice and attentive. His personal touch; freshly baked cookies
Stayed 1 night in Aug 2023

6/10 Okay

Haydi

Traveled with family and small children, Traveled with family
Cons- Limited breakfast options and short breakfast times. Room walls were dirty. Sheets and blankets had stains of different colors even when changed with washed ones. Pool was green and jacuzzi wasn’t working properly. Pros- Great customer service and friendly staff. Coffee available all day.
Stayed 4 nights in Jul 2023

10/10 Excellent

Jean-Marc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the area that I visited.
Stayed 3 nights in Jul 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The no
Stayed 5 nights in Jul 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is super clean and spacious.
Stayed 2 nights in Jul 2023

10/10 Excellent

Lynda

Stayed 4 nights in Jul 2023

10/10 Excellent

Daniel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I truly appreciated the warm guest service Todd provided. He greeted us with a warm, welcoming smile and made the check in process painless. The warm, chocolate cookies were an amazing touch. I will be back.
Stayed 1 night in Jul 2023