Ratings based on 14 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.4 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
for Everyoneby Nenad from Long Beach, CA
Resort experience is deteriorating over the yearsPosted Nov 30, 2013
Pros: location, villa, enviroment
Cons: Staff should not expect large tips for what they do, especially if they do poor job. Management should address this and lower their expectations.
I have stayed at Pelican Hill Resort several times over the past few years. I stayed with my friends and family in regular rooms, 4 bedroom villa, and this time in 2 bedroom villa. Unfortunately, every time I come, service seems to be lesser and lesser of what is expected for such resort caliber. In particular, staff is very impolite and they did not make me feel welcome at all. From the valet person who was not even present upon my check-in, to the front desk staff and our battler who assigned himself to our room without a permission just because he showed us the place few days before we arrived. Our 2 bedroom villa was ready upon arrival and we were shown our way to it. I was greeted by the battler and he helped us move all of our stuff in. At the end I tipped him $20 and told him I might need him couple more times that day. He said that he will come and check upon us, which he never did. Was it the tip amount? I don't know. Carpet in the living room was super dirty and aged. It seemed like it could have been cleaned and steamed before we got there. One of the mirrors in the corridor between the two bedrooms was extremely dirty and literally unusable. In addition we decided to have a cocktail at Adriana and listen to the live music. When one of my guests approached the singer to request a specific song he was told that he does not know it and would not do it if he would not be tipped $100. Really? Maybe if he would be a famous singer ok, but this group?
Recommendedby Eliot from NYC
Beyond Expectation!Posted Nov 28, 2013 on Hotels.com
I have a family of five and thought Pelican Hills will be too expensive but with 2 or 3 bedroom villas, it's a great deal. Whether a bungalow or a villa, it's more space than any place we have stayed. Everything top notch! Looking forward to the next stay!
Recommendedby A verified traveler
Favorite propertyPosted Nov 22, 2013 on Hotels.com
for Everyoneby A verified traveler
Posted Nov 19, 2013
for Everyoneby Liza from San Diego
Beautiful FacilityPosted Oct 1, 2013
It is a beautiful facility. I would have given it a 5 stars if the villa provided more. We stayed at the villa where they didn't provide with enough kitchen supplies. They only give you coffee once and if you need more you have to pay.
Recommendedby A verified traveler
Posted Sep 8, 2013 on Hotels.com
The hotel is beautiful but service is not up to par. When paying $1400 a night for a room, I expect service to be on par with a Four Season and/or Peninsula. The service is just not there.
for Business Travelersby A verified traveler
Posted Apr 21, 2013 on Hotels.com
Recommendedby Sandrine from Miami
Amazing resortPosted Apr 13, 2013 on Hotels.com
My husband and I had a magical time at Pelican Hill! This is the most gorgeous place and service was incredible...
for Business Travelersby Barbara L from Redlands
Outstanding placePosted Mar 22, 2013 on Hotels.com
We really enjoyed our stay at pelican. The villas are exceptional probably the best hotel we've ever stayed in. If the hotel is this good someday I need to try their spa
for Familiesby Marlona
Luxurious, beautiful, comfortable villa!Posted Jan 29, 2013 on Hotels.com
We are in the rental business of Luxury homes ourselves so we appreciate the attention to detail that we found in this beautiful Villa. We also appreciate the good attitude and professional staff at our service when we needed. We will definitely be back.