Ratings based on 561 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Within walking distance from big shopping mall.

Posted Jul 20, 2015
Pros: Clean, good bed, staff are friendly and nice.
Cons: There must be restaurant for guests inside hotel.
No restaurant open for guests. Only lunch availble in lobby. Disappointing.
5 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

Short get away

Posted Jul 6, 2015
It was a great Place to stay, restaurants and shopping are close by.
3 out of 5
by A verified traveler from chicago

Upgrade needs upgrade

Posted Jul 1, 2015
Room was ok, staff as well but they made me upgrade with a promise of better view and higher floor to get 2 beds instead of one king but ended paying extra for nothing, I got the bad view with lower floor.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel. Staff was excellent.

Posted Jun 29, 2015
The staff was great and very friendly. The room was clean and modern. The heated pool could have been warmer, but it was a nice area.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Very Good. Strongly Recommended if you can afford

Posted Jun 24, 2015
Pros: Nothing to complain. Everything seemed very good
Location: Very close to South Coast Plaza mall
Well, its not in everyone's price range. But if you can afford the rates, I would strongly recommend this place to stay. Its close to the Orange County airport and they have free shuttles. You can take a very short walk to the South Coast Plaza mall.
5 out of 5
Recommended
for Everyone
by A verified traveler from costa mesa, ca

Excellent staff that goes above and beyond

Posted May 26, 2015
Hotel manager, Nick, was able to get our party of 4 a room with 2 queen beds after a room with a kingsize bed was accidentally booked on a night of high occupancy. Room was also booked on a holiday weekend.
4 out of 5
Recommended
for Everyone
by A verified traveler from Peru

Outstanding Staff

Posted May 3, 2015
Amazed with the friendliness of the staff, great choice!!
5 out of 5
Recommended
for Couples
by A verified traveler from Seattle, WA

Fantastic hotel minutes away from shopping.

Posted Apr 29, 2015
Pros: We loved the upgraded rooms. We booked a king, but they over-booked and gave us 2 queens. Very spacious and clean.
Cons: I wish the bar had its own separate section. If there's any sort of convention, expect the lobby to sound like endless murmuring.
Location: Shop at South Coast Plaza, watch an Angels game, or go to Disneyland. You can even Uber everywhere if you don't have a rental car.
Great hotel that's just been remodeled. All the accommodations that you would expect at any Westin. The hotel is a walk away from South Coast Plaza, 10 mins away from Angel Stadium, and 20 mins away from Disneyland. Highly recommended!
5 out of 5
Recommended
for Families
by A verified traveler

Excellent Experience...

Posted Apr 28, 2015 on Hotels
Excellent experience!!! Customer service was friendly, warming, helpful and professional! My husband just passed away and my daughters wanted to get out the house... Our stay was very therapeutic... Wish there was a jacuzzi on site, however overall stay was great!
5 out of 5
Recommended
for Everyone
by A verified traveler

Just steps from world class shopping and dining!

Posted Apr 28, 2015
Pros: Free parking at the adjacent five level structure, using the room key as your gate pass Luxurious bed with comfy pillows Modern shower
Cons: zero, it was excellent
Location: Close to the South Coast Plaza Mall and Segerstrom Hall
The Westin South Coast Plaza was a pleasant surprise, just a short walk to the big mall via a pedestrian bridge. Great service, comfy room, convenient parking.