Ratings based on 509 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Torrance, CA

Lovely hotel

Posted Dec 21, 2014
We booked this hotel because it was close by the restaurant we had an event at. The staff, the amenities, and the rooms we're outstanding. The heavenly bed is just that; I slept like a baby, which is highly unusual for me. This is a beautiful hotel adjacent to many activities, restaurants, shopping, and theater.
3 out of 5
by A verified travelerfrom california

Service comes with a price!

Posted Nov 24, 2014
I have always loved and recommended this hotel. Westin hotels are normally very solid. This one is very convenient, nice, and comfortable. However, this visit we booked 4 rooms for our family and my mom needed help with luggage. They charge $32 to have someone assist with a valet/rack. I've never heard of a hotel charging for that.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to South Coast Plaza

Posted Nov 24, 2014
A great convenient hotel right next to the freeway, shops, and restaurants. The hotel is clean and up to par with the usual business hotels, and Westin. I highly recommend these types of hotels near Disneyland, instead of the park hotels, as they are less expensive and much nicer. Service is top notch.
2 out of 5
by A verified travelerfrom San Ramon

This old favorite badly needs a renovation!

Posted Nov 7, 2014
Pros: Room was very clean
Cons: Hotel rooms need to be renovated.
Location: Location is excellent right next to malls and restaurants.
Staff tried the best to be accommodating but could not pull any miracles. Rooms have old carpets, beat-up furniture, and worn-out bathroom fixtures. Cleanliness is still excellent. The gym and pools are very good.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom CA

Comfortable

Posted Nov 4, 2014
Pros: Very comfortable bed
Cons: See above
Location: Shopping at South Coast Plaza
Room 819, although comfortable and clean, needs updated. The wallpaper is peeling, and the bathroom sink is cracked. Furthermore, the shower is louder than a mac truck!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom B

Nice hotel with friendly staff

Posted Nov 3, 2014
Was put in a room that had an exercise machine because that what was left.. They said they could change me the next day but I wasn't going to re- pack Having to pay to park car was redicous
5 out of 5
Recommended
for Everyone
by A verified traveler

El personal de lo mejor!

Posted Oct 25, 2014
Estuvimos super agusto porque el trato hacia nosotros siempre fue de lo mejor nos ayudaron siempre en todo. Lo único que le hace falta es un buen reataurant para desayunos. Y algo para que los niños se entretengan.
4 out of 5
Recommended
for Couples
by Nicksterfrom Colorado

Great location

Posted Sep 24, 2014 on Hotels.com
Nice stay,room a little run down,but definitely not bad.Would stay again.The people are very helpful and friendly.
4 out of 5
Recommended
by John Kaufmanfrom Costa Mesa, CA

Pretty good but part of bathroom fell on our heads

Posted Sep 23, 2014 on Hotels.com
The Westin is a very nice and comfortable hotel in a perfect location for our plans to attend the OCPAC and SCR with nice restaurants and shopping all within walking distance. There was one unfortunate incident with the shower head which is surprising heavy falling onto one of us while bathing. The hotel was very apologetic and asked if we needed medical attention. (We didn't.) They comped our parking and Starbucks and offered brunch (we declined the brunch). All things considered, we would stay there again and probably will for another outing to Costa Mesa in November.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 23, 2014
Love the Westin. Check out time is 3pm. Pool was great.