Ratings based on 440 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 23, 2014
Love the Westin. Check out time is 3pm. Pool was great.
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel with competitive rate

Posted Sep 8, 2014
This is a solid choice if you have to stay in the South Coast Plaza area. Air Conditioner in room did not keep the room cool, but overall the hotel was clean and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 1, 2014
We booked our room through Expedia and thought that we had booked 1 room with 2 Queen Beds. But, beware of the small print on Expedia, which we did not see. It stated that the type of room requested will be passed on to the hotel and If available, will be honored. Unfortunately, the hotel never received this information. They were also completely booked and initially, could not accommodate us. But, the hotel staff worked their magic and was able to shift things around to give us what we needed. Overall, we were very happy with the accommodations and our stay.
1 out of 5
by A verified traveler

The tub needs some work

Posted Aug 25, 2014
The lady that checked me in was not very pleasant but the guy who checked me out was pleasant because I told him about the tub situation and he was apologetic.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very confortable, and clean.

Posted Aug 25, 2014
Pros: Great service and confort
Cons: Free valet parking or less than $32
Great service, and close to shopping. They give you free water at the front desk when ever you need more.
4 out of 5
Recommended
for Families
by A verified traveler from Saudi Arabia

Excellent location. Very close to many facilities.

Posted Aug 24, 2014
Pros: I liked the location, staff, and Starbucks in the hotel.
Cons: The hotel looks old, rooms need renovation.
Location: Very close to the South Coast Plaza mall which makes shopping so convenient. Coupled with the many excellent restaurants, all fast food restaurants.
The location of the hotel is very convenient for visitors. It very close to a mall, restaurants and any other convenient store.
4 out of 5
Recommended
for Everyone
by A verified traveler

Location to the South Coast Plaza was awesome. Tak

Posted Aug 24, 2014
Hotel staff was very nice rooms were clean and we really enjoyed it. Location to shopping was wonderful just to walk over the bridge. Many restaurants available to walk to also we had a great time.
3 out of 5
Recommended
for Couples
by A verified traveler from California

It was a decent hotel next to the South Coast Mall

Posted Aug 11, 2014
Pros: We liked the location.
Cons: Maintenance of plumbing, electrical, mechanical (door handles), furniture, carpeting.
Location: The hotel is near excellent shopping and restaurants.
The hotel is older and maintenance is not what it could be. Door handles are loose. Drawers and doors of furniture don't close as they should. The carpet threads are visible at the doorways. The TV use is not intuitive. Even for a modest hotel moderately priced the maintenance is less than expected.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fresno, CA

Nice hotel , great location great service.

Posted Jul 28, 2014
Pros: Cleam and great location
Cons: Lower the parking priced or have room deals.
We arrived in the morning and our room was available. The staff was fast and efficient. We only waited 3-5 minutes for our car. The rooms were clean and near the largest shopping mall, and many great restaurants in walking distance.
5 out of 5
Recommended
for Personal Event
by Susie from Los Angeles

Wedding weekend

Posted Jul 21, 2014 on Hotels.com
It was a delightful stay. I just wish we could open a window. I know this's a problem with high rise hotels, but I like fresh air. Otherwise the hotel was perfect.