Ratings based on 553 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom costa mesa, ca

Excellent staff that goes above and beyond

Posted May 26, 2015
Hotel manager, Nick, was able to get our party of 4 a room with 2 queen beds after a room with a kingsize bed was accidentally booked on a night of high occupancy. Room was also booked on a holiday weekend.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Peru

Outstanding Staff

Posted May 3, 2015
Amazed with the friendliness of the staff, great choice!!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Seattle, WA

Fantastic hotel minutes away from shopping.

Posted Apr 29, 2015
Pros: We loved the upgraded rooms. We booked a king, but they over-booked and gave us 2 queens. Very spacious and clean.
Cons: I wish the bar had its own separate section. If there's any sort of convention, expect the lobby to sound like endless murmuring.
Location: Shop at South Coast Plaza, watch an Angels game, or go to Disneyland. You can even Uber everywhere if you don't have a rental car.
Great hotel that's just been remodeled. All the accommodations that you would expect at any Westin. The hotel is a walk away from South Coast Plaza, 10 mins away from Angel Stadium, and 20 mins away from Disneyland. Highly recommended!
5 out of 5
Recommended
for Everyone
by A verified traveler

Just steps from world class shopping and dining!

Posted Apr 28, 2015
Pros: Free parking at the adjacent five level structure, using the room key as your gate pass Luxurious bed with comfy pillows Modern shower
Cons: zero, it was excellent
Location: Close to the South Coast Plaza Mall and Segerstrom Hall
The Westin South Coast Plaza was a pleasant surprise, just a short walk to the big mall via a pedestrian bridge. Great service, comfy room, convenient parking.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2015
Excellent experience at this hotel! They accommodated my dog and treated her very well. If you are traveling with a canine companion I give this hotel my highest recommendation.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom MI

Great hotel near South Coast Plaza

Posted Mar 30, 2015
The hotel is quite nice and the rooms are recently renovated. The staff is very helpful and a pleasure to deal with. My only observation was the restaurant - the food is ok, but seemed a bit slow to appear after ordering.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom L.A.

Highly recommended!

Posted Mar 16, 2015
Pros: Staff were great, room clean, lobby/atmosphere relaxing, perfectly located for excursion to South Coast Plaza for serious shopping for family wedding!
Cons: Shower offered plenty of hot water but was narrow and had no bench. Water bled off the side as it was handicapped shower...
Location: South Coast Plaza shopping, Segerstrom Center for the arts, good coffee places and restaurants.
Staff really stood out at the Westin South Coast Plaza. They were friendly and helpful, from the front desk to the restaurant.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2015
Friendly staff. Renovations underway, so I got a room upgrade. Great beds, gym, pool.
4 out of 5
Recommended
for Couples
by marciafrom Oxnard

Great hotel near Arts Plaza

Posted Feb 20, 2015 on Hotels.com
This upscale hotel is located walking distance to the Segerstrom Arts Complex, and many good restaurants so it is a favorite for us. The one minor drawback is that they are finishing up a room freshening project and some construction is taking place in guest areas. Ask for a room away from the construction floor.
5 out of 5
Recommended
for Couples
by Wesleyfrom Orange County

Superb hotel. . .$24 per day parking fee a bummer.

Posted Feb 18, 2015 on Hotels.com
A good deal on the hotel room... extra $24 per day to park our car was the only downer.