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Reviews of Inn At The Convention Center

2 out of 5
Inn At The Convention Center
420 NE Holladay St, Portland, OR

Reviews

7.4

Good

Rating 10 - Excellent. 322 out of 1000 reviews" "
Rating 8 - Good. 295 out of 1000 reviews" "
Rating 6 - Okay. 184 out of 1000 reviews" "
Rating 4 - Poor. 129 out of 1000 reviews" "
Rating 2 - Terrible. 70 out of 1000 reviews" "

7.4/10

Cleanliness

8.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Brian

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hair in the bathtub holes in the curtins perfume i assume to cover a bad smell in the lobby. Definutly will not be useing this property again.
Stayed 2 nights in Apr 2024

8/10 Good

Kim

Liked: Staff & service
Wonderful staff, and adequate facilities.
Stayed 1 night in Apr 2024
Response from Tara on Apr 19, 2024
Thank you for your feedback and we hope you choose Inn at the Convention Center for future stays!

8/10 Good

Brandon, Bonney Lake

Liked: Staff & service
Property was close to MODA Center for the basketball game.
Stayed 1 night in Apr 2024
Response from Tara on Apr 19, 2024
Thank you for staying with us and I am incredibly happy to hear our location was to your benefit. Please keep us in mind when visiting any Moda Center events.

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Very close walk to the convention center and Moda center. Good accessible area. Hotel is a bit older but a budget friendly option.
Stayed 2 nights in Apr 2024
Response from Tara on Apr 19, 2024
Kevin-Thank you for staying with us and I am incredibly happy to hear our location was to your benefit. Please keep us in mind when visiting any Moda Center events.

8/10 Good

Derek

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Great location. Clean and comfy beds.
Stayed 1 night in Mar 2024
Response from Tara on Apr 19, 2024
DerekThank you for the high score, your feedback is very important to us. We hope to see you again in the future!

4/10 Poor

Bruce

Disliked: Cleanliness, property conditions & facilities
Dirty, noisy, and felt unsafe.
Stayed 1 night in Apr 2024
Response from Tara on Apr 19, 2024
Thank you for taking the time to post a review and to complement our staff, your feedback is valuable. We are sorry to hear you had a couple of negative experiences in our hotel. It is our mission to provide you with excellent customer service, so we are sorry we let you down. We do hope to see you again in the future.

10/10 Excellent

Rosalinda

Liked: Cleanliness, staff & service, property conditions & facilities
I was satisfied with my stay. Comfortable room. Friendly staff.
Stayed 2 nights in Apr 2024
Response from Tara on Apr 19, 2024
It is always so nice to hear that our guests had an enjoyable time while staying with us. Your kind words mean a lot. The staff all work extremely hard to give quality customer service. Thank you for sharing your experience so other travelers will read and decide to come stay. Please keep us in mind when planning and new travel plans.

10/10 Excellent

Jesus

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Tara on Apr 19, 2024
Our staff strives to give the best in customer service, and we appreciate the kind words. Thank you for your feedback and we hope you choose Inn at the Convention Center for future stays!

6/10 Okay

Maria

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Tara on Apr 19, 2024
Thank you for your feedback and we hope you choose Inn at the Convention Center for future stays!

10/10 Excellent

Laini

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Inn is so close to the Convention Center and has walkable eating options close by.
Stayed 2 nights in Mar 2024
Response from Tara on Apr 4, 2024
LainiThank you for sharing and I am glad we were the perfect location for you visit to the Convention Center. We hope to see you in the future.

8/10 Good

William

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay and excellent value, super convenient for attending conference at the Convention Center just across the street. Get a room on the side facing towards the Convention Center / downtown Portland, there were no noise issues and we had a nice view. Yes it's older carpeting and other furnishings but we were just as happy as if we had been at the Hyatt Regency and at less than 1/3 the price. Front desk staff were super friendly & helpful.
Stayed 4 nights in Mar 2024
Response from Tara on Apr 4, 2024
Our staff strives to give the best in customer service, and we appreciate the kind words. Thank you for your feedback and we hope you choose Inn at the Convention Center for future stays!

4/10 Poor

Kimberly

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tara on Apr 4, 2024
Thank you for your feedback and we hope you choose Inn at the Convention Center for future stays!

6/10 Okay

Jorden

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tara on Apr 4, 2024
Thank you for your feedback and we hope you choose Inn at the Convention Center for future stays!

6/10 Okay

Roberto, Feira de Santana

Liked: Staff & service
The staff in this place are great, very helpful. The hotel is not very in good shape, but it works.
Stayed 4 nights in Mar 2024
Response from Tara on Apr 4, 2024
RobertoThank you for your feedback and we hope you choose Inn at the Convention Center for future stays!

10/10 Excellent

Ashly

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff, good location
Stayed 1 night in Mar 2024
Response from Nathan on Apr 19, 2024
Ashly, I am glad to see you enjoyed your stay. Thank you for complimenting the staff and our location. We hope we get the chance to host you again.

8/10 Good

Brenda

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Tara on Apr 4, 2024
Thank you for the high score your feedback is very important to us. We hope to see you again in the future!

10/10 Excellent

Stephanie

Stayed 1 night in Mar 2024
Response from Tara on Apr 4, 2024
Thank you for the high score your feedback is very important to us. We hope to see you again in the future!

8/10 Good

Dilyn

Traveled with family
Liked: Staff & service
Room was clean but a little run down. Staff was very friendly and helpful
Stayed 1 night in Mar 2024
Response from Tara on Apr 4, 2024
Our staff strives to give the best in customer service and we appericiate the kind words. Thank you for your feedback and we hope you choose Inn at the Convention Center for future stays!

4/10 Poor

Antonio

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Tara on Apr 4, 2024
Thank you for your feedback and we hope to see you in the future.

8/10 Good

Jacob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was great for a quick sleep between the concert and driving home. The staff is wonderful
Stayed 1 night in Mar 2024
Response from Tara on Apr 4, 2024
JacobI am thrilled to hear you were able to enjoy the convience of our hotel. the location to the Moda Center and the other venues close is wonderful. Please keep us in mind for any future concerts, games or events in Portland.

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman working both December 31st and March 15th was absolutely amazing. Made us feel so welcome and taken care of! The hotel is older in looks but the incredible customer service makes it worth it!
Stayed 1 night in Mar 2024
Response from Tara on Apr 4, 2024
EllieThank you for recognizing our wonderful team member. I am very glad to hear how welcome you felt. Our customer service is very important to us. We love to see a returning guest with a smile! Hope to see you again in the near future!

8/10 Good

Robert

Traveled with family
Great staff
Stayed 1 night in Mar 2024
Response from Tara on Apr 4, 2024
RobertThank you for the kind words! Our staff works very hard to give the best customer service possible.We hope you keep us in mind for any future stays.

4/10 Poor

Alexander

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Key code can easily be erased just by putting it near a car remote key
Stayed 2 nights in Mar 2024
Response from Tara on Apr 4, 2024
AlexanderThank you for taking the time to post a review, your feedback is very valuable. We are sorry to hear you had a negative experience in our hotel. It is our mission to provide you with excellent customer service, so we are sorry we let you down. We do hope to see you again in the future.

8/10 Good

Quiana, Puyallup

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Tara on Apr 4, 2024
Thank you for your feedback and we hope you choose Inn at the Convention Center for future stays!

6/10 Okay

Yuriy, Bellevue

Disliked: Property conditions & facilities
n/a
Stayed 2 nights in Mar 2024
Response from Nathan on Mar 12, 2024
Yurly, Thank you for taking the time to leave this review. If you would like to share more details about your stay with us feel free to call the hotel directly.

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nathan on Mar 12, 2024
Alexandra, Thank you for taking the time to leave this positive review. I am glad to see you enjoyed your stay.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nathan on Mar 12, 2024
Dana, I am glad to see you enjoyed your stay and had a 5 star experience! We look forward to the opportunity to host you again in the future.

8/10 Good

Shawna, Graham

Traveled with family and small children
Liked: Staff & service
Rooms were clean though run down facilities. Carpeting was old and rippling. Clean bedding and towels. Front desk staff super friendly at checkin and checkout.
Stayed 1 night in Mar 2024
Response from Nathan on Mar 12, 2024
Shawna, I am glad you found our staff to be friendly and welcoming during all your interactions! Thank you for sharing these kind words about the front desk staff and cleanliness of the rooms, I will be sure to share this with the team. We hope we get the chance to host you again in the future.

10/10 Excellent

Frieda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an old building but very well managed. Only 2 things i didn't like were the carpets looks a bit stained/dirty and that it was next to the commuter train that seemingly ran through out the night but it is overall quiet convenient. It was neat and clean. Nice shower head, nice toiletries, fridge, microwave and complimentary coffee. The staff is very nice and serviceable. I'd stay there again.
Stayed 1 night in Mar 2024
Response from Nathan on Mar 12, 2024
Frieda, I am glad you enjoyed your stay with us. Our staff works hard to take good care of the building and provide our guests with a clean and comfortable space. We are thrilled to hear you felt that during your stay. We look forward to hosting you again in the future.

4/10 Poor

Araceli

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was closed for renovations and their was a sign at the front desk with no one available everytime we went down. The person that checked us in messed up our check in and wrote the wrong dates on our parking pass. So we had to go down to get more but there was ko one at the front desk. Our sink got backed up at 11pm. It started filling up by itself and almost overflowed. The front desk came in the middle of the night with a plunger and couldnt fix it. So they moved us rooms to a lower quality room even though we paid for the upgraded room. We had a really early morning so moving all of our things in the middle of the night was a huge inconvenience. Staff was unapologetic. We were moved to a side where the train ran all night amd was very noisy. There were homeless fighting below our window very loudly all night. There was puke outside of the elevator. Also the first room sliding door was falling off the frame which left it open to the outside. It was very cold and windy and we could hear and feel the wind all night. As a matter of fact my kids woke up with a cold. Not sure if it was because of that but i struggled to keep them comfortable because of the draft. We had another reservation for the weekends and we cancelled and booked across the street at the hyatt since we needed to be close to the convention. I actually never give bad reviews and am pretty easy going but was very unhappy with our stay.
Stayed 2 nights in Mar 2024
Response from Nathan on Mar 12, 2024
Araceli, I am sorry to hear about this experience during your stay with us. Hotel management will be reaching out to you directly to discuss your concerns in detail in hopes to remedy your experience. Thank you.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nathan on Mar 12, 2024
Matt, Thank you for leaving this wonderful 5 star review. I am glad you enjoyed your stay.

10/10 Excellent

XIAOHU

Stayed 3 nights in Mar 2024
Response from Tara on Apr 4, 2024
Thank you for your feedback and we hope you choose Inn at the Convention Center for future stays!

8/10 Good

Jinyue

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Train was next to hotel, it going on over whole night, noisy a lot and even could feel the shaking when train pass by☹️
Stayed 1 night in Mar 2024
Response from Nathan on Mar 6, 2024
Jinyue, Thank you for staying with us. Next time, try booking one of our deluxe guest rooms which is on the opposite side of the building as the train and boasts beautiful views of the convention center and city.

10/10 Excellent

Wenjuan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, perfect location.
Stayed 2 nights in Mar 2024
Response from Nathan on Mar 6, 2024
Wenjuan, Thank you for taking the time to leave this 5 star review. I am glad our location and staff blew you away! We look forward to hosting you again in the future.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Great location
Stayed 2 nights in Mar 2024
Response from Nathan on Mar 6, 2024
Robert, We love our location as well. It makes us happy to hear when guests feel the same way. Thank you for staying with us.

6/10 Okay

JUNGYONG

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff are nice and parking is convenient. Very close to convention center. However, it is old property. Window barely blocks traffic noise from Max rail car. Especially at night it gets much louder. This bothers me most. No eating option is second.
Stayed 2 nights in Feb 2024
Response from Nathan on Mar 6, 2024
Jungyong, I am glad to hear our staff and location were benefits to your stay. Next time you stay with us try booking one of our deluxe guest rooms. These rooms are away from the city street and Max train and are therefore much quieter. We hope we get the chance to host you again.

2/10 Terrible

Shih-Yu

Stayed 1 night in Feb 2024
Response from Tara on Apr 4, 2024
Thank you for your feedback and we hope you choose Inn at the Convention Center for future stays!

10/10 Excellent

victoria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent and the room was clean. Overall, a very positive experience.
Stayed 1 night in Feb 2024
Response from Nathan on Mar 6, 2024
Victoria, I am glad to see you enjoyed your stay with us! Thank you for shouting out the staff and the cleanliness of the rooms. I will be sure to share your kind words with the team. We look forward to hosting you again in the future.

8/10 Good

Shannon

Liked: Cleanliness, staff & service
Disliked: Amenities
It was decent but the price was a little steep for the condition and location of the building.
Stayed 1 night in Feb 2024
Response from Nathan on Mar 6, 2024
Shannon, Thank you for the positive 4 star review.

10/10 Excellent

Janet

Stayed 1 night in Dec 2023
Response from Tara on Apr 4, 2024
Thank you for your feedback and we hope you choose Inn at the Convention Center for future stays!

10/10 Excellent

Capri

Liked: Cleanliness, staff & service, property conditions & facilities
Close to our Portland Blazer game! Just what we wanted
Stayed 1 night in Feb 2024
Response from Nathan on Feb 26, 2024
Capri, I am glad our location served you well. Thank you for staying with us!

10/10 Excellent

Kris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here a few time and it was great as usual. Staff was very friendly and helpful.
Stayed 1 night in Feb 2024
Response from Nathan on Feb 26, 2024
Kris, Thank you for choosing to stay with us once again. We love when we see familiar faces. I am glad to hear the staff was able to take good care of you. We can't wait to host you again in the future.

10/10 Excellent

Abdiqadar

Stayed 1 night in Feb 2024
Response from Tara on Apr 4, 2024
Thank you for your feedback and we hope you choose Inn at the Convention Center for future stays!

8/10 Good

Randal, Tacoma

Liked: Staff & service
The Inn is older and located in the Portland Loyd area down town, and with age comes some wear as we all experience. But aside from that the staff were very personable, helpful and courteous. The bed was comfy, tv picture and reception good, and water pressure good in the shower. The view from Rm 405 is a nice city view with sunrise in the distant east and nearby hills with the Convention Center Towers to the right.
Stayed 2 nights in Feb 2024
Response from Nathan on Feb 20, 2024
Randal, It sounds like you were able to get settled in and enjoy your stay, I am glad to hear that. We realize our building is older but our team works hard to provide a clean and comfortable space for all of our guests. I am glad you found that here with us. Thank you for staying with us.

4/10 Poor

Terry

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was nice & it was clean, but the place faculties were run down and not in great working order. Got a sketchy vibe from the Hotel across the Street.
Stayed 2 nights in Feb 2024
Response from Nathan on Feb 20, 2024
Terry, I am glad your room was clean and the staff was friendly. We do our best to control all the variables that we can. We will make note of your other concerns and keep them in mind as we move forward. Thank you.

6/10 Okay

Alishia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is probably the cleanest older hotel i have satyed in. The toom was definitely outdated but cleanliness is most important to me. The staff was great and so is the location. I will say that the bed we had was more firm than i like but thats a personal preference. It was also really squeaky unfortunately. The other issue was that the traffic all night kept me up the max was horrible to listen to all night. The blackout curtains are also not long enough so they dont block out the light. Theres also alot of light coming from the room door. If your a deep sleeper and none of those things bother you then this place is great.
Response from Nathan on Feb 13, 2024
Alishia, Thank you for sharing your experience and feedback with us here. I am delighted to hear you found the rooms to be wonderfully clean! Our team works hard every day to provide a clean and comfortable space for all of our guests. We will keep your notes about the light coming into rooms in mind as we move forward. Thank you for staying with us. I am glad you enjoyed your stay.

8/10 Good

David

Good for the price nice view
Stayed 2 nights in Jan 2024
Response from Nathan on Feb 6, 2024
David, I am glad you enjoyed your stay and were able to get a great view of the city. We look forward to hosting you again in the future.

4/10 Poor

Siiri

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was dirty, the room smelled of old cigarettes and weed. We found popcorn kernels on the floor. The carpet had stains and didn’t appear clean
Stayed 2 nights in Jan 2024
Response from Nathan on Feb 6, 2024
Siiri, I am sorry to read about your poor experience. The state in which you describe your room does not match what we aim to provide here at ICC. Please know I will follow up with the housekeeping team directly to ensure we are keeping our standards high. Thank you for sharing this feedback.

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nathan on Jan 30, 2024
Michael, I am sorry your stay did not meet your expectations. If you would like to discuss your experience in more detail please feel free to call the hotel directly.

10/10 Excellent

Kelsea

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Nathan on Jan 30, 2024
Kelsea, Thank you for taking the time to leave this wonderful 5 star review. I am glad you enjoyed your stay!