Ratings based on 252 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
3.4 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from rhode island
A mess to the bestPosted Jul 21, 2014
Booked a 3 bedroom home with private pool through expedia and ended up with a townhouse that was filthy small and disgusting. Stayed two nights then went to American vacation home and complained and the person in charged set us up to move to a beautiful 4 bedroom private home. Thank you American vacation homes even tho we lost time on our vacation it turned out well.
Comment from Hotel Management
Jul 22, 2014 by GuestServices, Hotel Management
Thank you for your feedback! We apologize for the inconveniences you encountered at the start of your holiday but glad we were able to resolve them for you and that you enjoyed your say! Thank you and look forward to having you again as our guests.
by A verified traveler from chicago
we reserved a 3 bedroom housePosted Jul 3, 2014
Cons: every thing and all employees
Location: the first house was far from everything the second was close to everything
bad experience the bed in the master was very noise to say the least -there was a dead Christmas tree in the garage for 6 months the pool was not ready for us to use so they sent us to a 3 bedroom condo closer to everything but had the same problem with the pool .we called every day and they gave us a different excuse every time ,so no pool for our seven day stay. didn't offer any refund or even say sorry! so much for booking three months in advance !
by A verified traveler from Massachusetts
Next time elsewhere!Posted Apr 29, 2014
Pros: The resort area common pool was very nice.
Unable to use house pool for the entire stay, filter system was not working and cleaning tools were not available. A/C temp. could not be set lower than 74 deg. and was not working very well. Some ceiling fans did not work. Some lighting fixtures did not work and others had broken bulbs. Lights in staircase and over dining table were not usable. Some electrical outlets did not work. Could not access wi-fi. Many windows had inoperable locks. It was difficult to notify staff after working hours for non emergency issues. We notified the staff twice with these issues and there was no attempt to rectify.
for Everyoneby jenn from Atlanta GA
Comfortable and convenient.Posted Mar 23, 2014
House was very comfortable, clean, and convenient to all parks. Only 15 min from Disney. We enjoyed the splash pool on the free days we had. House had everything we needed and more. The staff is very friendly too.
by Connie from Rockford, IL
American Vacation Homes - you're taking a gamblePosted Mar 19, 2014
Pros: The home was spacious and a good size for four adults. It was in a nice neighborhood. With the proper maintenance, this would be perfect.
Cons: Get maintenance to fix items reported! Clean the carpet or change out the flooring to something other than carpet.
Location: The house was only about a half an hour from Universal/Disney. There is a Publix nearby & plenty of restaurants available. Easy access to the highway.
We stayed at one of the American Vacation Homes in Orlando, FL. We were notified at registration that there would be a $250 deposit for any incidentals. We were asked to call the office and report any damage to the home so that WE would not be held liable. The carpet had stains everywhere. The bottom part of the microwave door handle was broken off and the housing for the unit was not properly attached. One of the panels was missing from the screen the pool area. Even though the house was listed as having a pool…the pool was dirty, the underwater light was hanging from the pool wall…the pool was not at all usable. (Also, if we had wanted the pool heated/cleaned…it would've cost an add'l. $45 per day.) A window on the garage door and some of the plastic trim on a couple of the bedroom windows was broken . The back sliding door did not lock. A SMALL plastic device was the only thing in place for security. It took three phone calls to get the correct wi-fi code. The office hours coincided with the hours we were at the park, so we could only try the code after hours. We had college students trying to access work. There is also an add'l. $95 cleaning fee…which we found out about when we checked in. It does not reflect well when a company does not provide additional fee information UNTIL check-in on a non-refundable reservation. All of the issues I notified the office about had been reported before. It was also difficult to get anyone to answer the office phone!
by A verified traveler
no phone or internet for first 2.5 daysPosted Mar 8, 2014
Had to make repeated calls to get them fixed,vacation homes seemed to pass the blame. Cost of using personel cell phone was expensive. One footboard on bed was proped up with boards, screen of and window left open, pool cover tatered and ripped..
for Everyoneby Ivory from Oregon
Beautiful clean and feels just like home!Posted Mar 6, 2014
We had such an amazing stay! American vacation homes made everything convinent and made us feel right at home! A must stay if you are looking for a getaway away from the hotel life!
for Getaway With Friendsby Harold from Miami
Posted Dec 21, 2013 on Hotels.com
for Business Travelersby Fatima from Guelph, Ont
Wonderful stayPosted Dec 11, 2013 on Hotels.com
I loved the home that was offered. I was on a family vacation and everyone enjoyed the house. I loved the master bedroom.
by Alberto from PR
Poor servicePosted Dec 6, 2013
Cons: Staff service(office administration)
The check in time was at 4pm,it was ready by 7pm The clothes drier was out of order The management not resolve the issues