Ratings based on 171 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby Edo 66 from Caracas, Venezuela
Our stay at Somerset Villas, Poinciana Boulevard.Posted Nov 22, 2013
Pros: I like the location is a nice area, the cops have a ball chasing speeders down the road. Villas are roomy and very quiet. Wll return there.
Cons: Better supply of toiletries, a weekly cleaning service. Replacing the missing items in the kitchen: cutlery, dinnerware. Appliances revision.
Location: Poinciana Blvd about 3 blocks from 192 is a great place to be. Walgreens, Perkins and 7/11 gas very close. A bit tricky entering the complex.
We went to pickup the keys at chatam circle around 5 PM, Sonia was there waiting and drove with us to the villa, which is nearby. That is a surprise because we gave wrong information to Immigration regarding our address. She lent me a hairdrier and extra toiletries. The villa is big with nice rooms and closets without hangers. 2 TV sets a fairly equiped kichen with minor defects. One bathroom door was not closing and Dale fixed really fast, he and Sonia are excellent in service. Linen and towels were clean and fresh. No cleaning service in 2 weeks unless you pay for it. Not an option thru Expedia. You have to buy extra toiletries is not a hotel. Need to put luggage holders there are none. Compared to Legacy nearby is a bit lower, since they have room service and are better equipped, although Beachtree Villas are biigger. They need the touch of tinker bell to spark it.
for Everyoneby A verified traveler
Worst place I have ever seen!Posted Oct 20, 2013
Cons: Just about everything.
We were promised a 3 bedroom 3 bathroom villa. When we arrived the room we were offered was 3 bedrooms and 2 bathrooms. One of the bathrooms was missing a shower head, mold in the tub and the bathroom door didn't close. The whole place smelled of mold. We asked for our money back but they were not willing to give us anything. We still left as in the hour we were there we started to not feel well.
for Everyoneby Smitty from NC
WDW Trip 2013Posted Aug 11, 2013
Pros: Roomy and spacious. Quiet locale.
Cons: BEDS! Softer and newer mattresses. New paint inside..
Location: 2.2 miles to main tourism area (Highway 192). 6-7 miles to WDW resort area.
Great location. Roomy and quiet. However, had two small issues with the specific condo where we stayed. First, the interior could use a coat of paint. Second, the bed in the master bedroom was not very comfortable. My wife had to dodge a hard pressing spot (spring) on her side of the bed. Overall good but not excellent experience.
for Business Travelersby lakesha29 from Louisiana
DO NOT WASTE your TIME and MONEYPosted Aug 3, 2013 on Hotels.com
Beachtree villa aka Villas at somerset apts is not a place for a vacation or any other stay. We were suppose to stay 10/days and didn't make it the 1st night when we arrived 11:48pm that night. My family of six was very displeased of the experience we faced. The pictures on website looks delightful, but NOT. The management was not supportive to the issues at all. I wouldn't suggest this villa apt to my enemy. I would like to suggest to each reader always read the reviews to help you decide because it helps. Do not settle for less you want the best. Don't Stop here Keep searching.
Jan 19, 2013 by Dale
Thank you for review, hopefully it will help others in understanding the details of renting a Private Vacation Villa. This reviewer arrived at Beachtree Villas after traveling a very significant distance in a car with six other family members, not always a pleasurable experience as we all know. Their travel was also complicated by inclement weather, which made their arrival very late at night. The reviewer suggests to read reviews, did she? If she had, she would have seen the mostly positive responses from our guests. We suggest for you to be fair and to read all the reviews, not just the negative ones. Mostly though, all guests should read the check-in information sent, especially when you are reserving a Private Villa, as check-in most likely will be different than if you booked a hotel room. When you book our facility, information is sent to you by Hotels.com advising you to contact us for check-in information. This guest did not contact us for this information and further frustrated herself by her late arrival and not knowing our afterhours check in procedure. Our after-hours check-in procedures are different, as most Private Villa rentals are, but they are very friendly and easily understandable if you contact us for them. Even with her very late arrival and frustrations, our customer service patiently went beyond to offer her help, advice, and assistance.
for Familiesby A verified traveler
Posted Aug 3, 2013 on Hotels.com
for Familiesby Greg from Arkansas
Close but not clusteredPosted Jul 31, 2013
Pros: We enjoyed that there was plenty of room.
Cons: Drainage around the property, i.e., around the sidewalks and front parking.
Location: At the Villas, we could drive a mile one way and be at Walmart and shopping, and a mile the other direction and be a resturant row and the interstate
The unit was accessable, clean and well equipped. I was centrally located.
for Familiesby Sheri from North Carolina
Just OK....Posted Jul 28, 2013 on Hotels.com
This unit did not present the comfort that was suggested in the description. Sofa bed was way past time to be replaced, it was so worn out that the children could not even sleep on it. Our unit was supposed to have 2 queen and 2 twin... when we arrived it had 4 twin and 1 queen in addition to the worn out sofa bed. Needless to say, we all had 6 nights of not the most comfortable rest. We did inquire with the office (which was not an office at all, it was a unit in another complex and the mgr did not stay on sight; we had to contact her by phone and wait for answer) she did not offer any resolution to the bed situation. We have stayed in the area a before at a much nicer places with similar rates, not likely to stay at this one again.
for Everyoneby JAMEEL
LACKLAUSTER FITNESS EQUIPMENTPosted Jul 26, 2013
Pros: THE VILLA WAS SPACOUS AND CLEAN
Cons: KEEP EXTRA TRASH BAGS IN THE APARTMENT
Location: IT WAS WITHIN GOOD RANGE FOR WHAT WE CAME TO DO IN ORLANDO
THE FITNESS CENTER CARDIO EQUIPMENT WASN'T WORKING IN THIS COMPLEX.
for Everyoneby Fernando
Very old and VERY DIRTYPosted Jul 25, 2013
Very old and VERY VERY DIRTY. I've stayed in better motels. This aint no vacation villas, just another old dirty appartment with very old and dirty appliances. Its not what they show you in the pictures. Never staying there again.
Jan 12, 2013 by Dale
We are disappointed in what Fernando has written in regards to what he describes as the condition of his unit. First and foremost, our units are thoroughly cleaned and checked prior to a guest’s arrival. We dispute his exaggeration of the unit being very, very dirty. If the unit was found to be very, very dirty, why didn’t Fernando contact us, and most importantly, why did he stay in a very, very dirty unit? We would never want or expect you to stay in a very, very dirt villa. Due to the substantial size of the villas, it might be possible to scrutinize it and find a discrepancy. If Fernando had a concern, he should have contacted us so we could have immediately addressed the issue. It is frustrating to us that Fernando chose not to contact us. Also unfortunate is the condition we found the unit after Fernando’s departure. At that time we found a unit that was disgustingly dirty (trashed) from his two night usage. At Beachtree Villas we provide an exceptionally low rate for families or friends to stay in a home style setting while visiting the Orlando attractions. With our full size kitchens guests are able to offset or even eliminate the cost of their stay just by having breakfast within the villa, as opposed to going to a local restaurant. What other vacation accommodations can pay for itself? Certainly not the multiple hotel rooms you would need to sleep either 6 or 8 people. Personal privacy is also significantly increased by having either two or three separate bedrooms. The benefit of having two bathrooms provides multiple guest usage, allowing guests a chance to save time and frustration in reducing wait times for party members to get ready to go to the day’s activities. Free usage of a washer and dryer within the unit is also a significant convenience and money saver. Ultimately though, you will not find a more responsive company to guest issues that are brought to our attention. If we do not know of a problem, we cannot resolve it. A simple telephone call to our office is all it takes. To stay in the villa without comment and then later claim it was very, very dirty is an over exaggeration and totally unfair to all.
for Familiesby Limoneta from New York
Posted Jul 22, 2013 on Hotels.com
I liked the house it was huge and very clean. Even the service this year was very good.