Ratings based on 1,572 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from florida

Great staff!

Posted Jul 8, 2014
Pros: Staff and location.
The staff worked very hard to make sure our stay was pleasant. All were friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from P. CuraƧao

Good hotel

Posted Jul 8, 2014
Fast check in and check out. Room is clean and confortable. Breakfast is good and you can chose different meals
4 out of 5
Recommended
for Everyone
by A verified traveler from Tallahassee, Florida

Comfortable and Conveince! a plus

Posted Jul 4, 2014
The room was clean and very comfortable. the gift shop was full of Conveince for things forgotten at home.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lafyette, La

Great hotel in the middle everything

Posted Jul 3, 2014
Pros: I COULD SAY EVERYTHING AND I AM BEING HONEST
Cons: Nothing
Location: In the center of everything. Near by Wet wild water park,shopping, good pod so man choices j
Great hotel for the price. Ms Eva works 1st floor she is awesome one reason we return so often to this place. The restaurant people are great also,very friendly and helpful....the breakfast cook makes the best grits oh my God. Ms Maria the waitress and the male waiter who work with her I wish i could take them home with me. Clean rooms front desk makes sur you have what ou need. There are not enough words o express my family gratitude for this place!!!I
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2014
Its good for the price i recomend to stay little time
2 out of 5
by A verified traveler from Seattle, WA

Orlando Stay

Posted Jun 29, 2014
Pros: Price I got
Cons: Shuttle to airport.
Location: lots to do and lots around. All within walking if you are a healthy person.
I wanted a hotel that offered shuttle services to the air port. My husband is on oxygen and traveling can sometimes be difficult with traveling. I was trying to make everything as simple as possible so we all can enjoy. Showing up at the hotel to find out I had to make more arrangements to get to the airport did not make me happy. Then I went to the help desk to ask how far away was Universal City Walk after I explained my husband is on oxygen and will be walking with us. They said 10 minutes. I asked again is that with oxygen person. They said yes. Unfortunately 30 minutes later we arrived there and then had to pay a taxi to bring us home. They never mentioned there was a trolley with in a very short walking distance that we could have taken. Needless to say this was the last day of our vacation and not a vey happy way to end..
3 out of 5
Recommended
for Everyone
by A verified traveler

Visiting Universal Studios

Posted Jun 29, 2014
Pros: Close to Universal
Cons: Cleanliness
The lobby is nice although there is a strange odor, not food just can't explain it. The pool area is nice and was clean. We stayed on 4th floor and the carpet looks a bit worn and stained in spots. Our room was ok, not great. Smelled damp and the bathroom was dusty. Water pooled in front of our door even though I pulled the shower curtain over in order to avoid water dripping out. The housekeeper took our bath mat at least 4 times and did not leave us one. She also left her orange juice in our room. One morning she knocked at our door at 9am to clean so was a bit surprised at that. It was very close to Universal and it was quiet at night but parking at night is tough and cars seem to park wherever they want making it tough to back out of spots at times.
4 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville

Nice close to shopping and main attractions

Posted Jun 28, 2014
Hotel was clean staff was friendly. Hotel located behind Wet N Wild and in walking distance to International Drive. Overall experience was very good, however I wished that there was a smoking area
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 27, 2014
This is an older facility that was clean and convenient to Universal.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Great Hotel for the Price

Posted Jun 27, 2014
Stayed for 4 nights. Overall, hotel and our room was very clean. Staff was very friendly and helpful. Deli was reasonably priced as was the restaurant Sharky & Jack's (ate once and food there was very good). Stayed at Universal's Hard Rock previously and found this hotel to be as comfortable and clean but much less expensive. Hotel is a little outdated and though not as elaborate as the local Universal hotels, it was a pleasant stay and worth the price.