Ratings based on 424 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from virginia

Close to airport!

Posted Jul 28, 2015
Check in was fine - helpful staff! It is in the middle of nowhere...except it's close to the airport we were flying out of the next morning! Staff was pleasant at all time! Clean room!
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff helpful courteous and polite

Posted Jul 24, 2015
Van took and picked us up for dinner. Driver offered to bring glasses back to airport when I thought I left at hotel. Was willing to be of assistance.
Comment from Hotel Management
Jul 28, 2015 by Don Hartenstine, Hotel Management
Thank you for taking the time to tell us about your experience during your recent stay. We're glad we exceeded your expectations during your travels. We hope you stay with us in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Don't take a room next to the elevator!

Posted Jul 20, 2015
Hotel was not full, so I wonder if I was stuck in a room across the elevator since my room rate was lower with expedia. Very noisy at night.
Comment from Hotel Management
Jul 29, 2015 by Don Hartenstine, Hotel Management
We value each and every guest regardless of how they reserve their reservation(s). We aim to treat every guest with respect and apologize if were unhappy with the location of the room. We hope you give us another chance if your in the Sanford/Lake Mary area. Thank you for your patronage.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Clean, Fresh Moderately priced...close to airport

Posted Jul 19, 2015
We kept our two cars in the lot for 12 days with no issue while we were on our trip. The staff was extremely friendly and the room was welcoming. We got into Orlando/Sanford airport late at night after long flight delays. We were stressed and exhausted and traveling with a child. We were so relieved to find the room was large, clean, fresh and comfortable. We would have liked to have been able to quiet the air conditioning unit and the mini fridge...both were noisy. We had ear plugs and were super tired, so we were able to sleep in spite of them. We would definitely stay here again. The price was right and the location was good for our needs.
Comment from Hotel Management
Jul 21, 2015 by Don Hartenstine, Hotel Management
Thank you for taking the time to share about your recent stay. We appreciate your kind words regarding our spacious rooms and friendly staff. I will share you comments regarding the HVAC and refrigerator noise with our engineering staff. We hope to see you in the future.
2 out of 5
by A verified traveler from WV

Posted Jul 12, 2015
The room smelled like mildew and there was mold growing on the window
Comment from Hotel Management
Jul 19, 2015 by Don Hartenstine, Hotel Management
I would like to apologize for not meeting your expectations during your recent stay. We strive to give excellent service and amenities. I will share your comments with our engineering and our housekeeping staff. We hope you give us another opportunity to prove that we care about our guests. Thank you for your comments.
3 out of 5
by A verified traveler from Titusfille, FL

Only ok for proximity to airport

Posted Jul 10, 2015
Cons: Work on cleanliness and professionalism.
Stayed here due to early flight to airport and that is all is is good for. Hotel and room not clean, staff not professional.
Comment from Hotel Management
Jul 12, 2015 by Don Hartenstine, Hotel Management
I apologize for not exceeding your expecations during your recent stay. I will share your comments with our staff to help us improve for future guests. We hope you give us another opportunity to prove that we have taken your comments into consideration. Thank you for your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Bangor, ME

Airport

Posted Jul 9, 2015
Nice hotel...easy access to airport! The breakfast was good. There are a lot of restaurants within walking distance of the hotel.
Comment from Hotel Management
Jul 19, 2015 by Don Hartenstine, Hotel Management
Thank you for sharing your experience with us. We're glad you were able to join us for breakfast before your travels. We hope you include us in your next travel plans. Thank you for your business.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay..

Posted Jul 6, 2015
Beautiful room, wonderful service from all employees, very close to the Sanford Orlando Airport, great place to stay for an early morning flight, loved it...
Comment from Hotel Management
Jul 20, 2015 by Don Hartenstine, Hotel Management
We strive to give excellent service to each guest. It's good to hear that we exceeded your expectations during your recent stay. I will share your positive feedback with all hotel staff so we can continue providing excellent service to other guests. We would love to welcome you back when your in the Sanford/Lake Mary area. Thank you for your business!
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Nice hotel close to the airport

Posted Jul 5, 2015
Pros: Location, confort and early breakfast
Location: Close to the airport
Excelent room, breakfast starts at 4:30 am (which is a plus when you're scheduled for an early flight), shuttle to the airport... Good experience.
Comment from Hotel Management
Jul 8, 2015 by Don Hartenstine, Hotel Management
We know breakfast is the most important meal of the day. We're glad you were able to enjoy breakfast before your departure. Thank you for your patronage and hope to be your first choice when in the Sanford/Lake Mary area. Thank you for your business!
5 out of 5
Recommended
for Everyone
by A verified traveler from Jupiter, FL

Excellent service! Very clean

Posted Jul 2, 2015
I have now stayed at this hotel multiple times due to travel at the nearby Sanford airport. The staff is always very accommodating, and the room was really comfortable! My daughter and I really enjoy the large selection of breakfast items in the morning as well. I would definitely recommend this hotel, and will be staying here again.
Comment from Hotel Management
Jul 8, 2015 by Don Hartenstine, Hotel Management
Thank you for making our Best Western your number one choice when staying in the Sanford/Lake Mary area! We love when our guests enjoy their stay and breakfast selection. Again, thank you for your loyalty and hope to welcome you back in the near future.