Ratings based on 264 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom FL
Nice hotel near Sanford AirportPosted Jan 27, 2015
Pros: Location & staff
Cons: The faucet in our tub/shower wouldn't shut all the way off, but that wasn't much of a bother to us.
Location: Located minutes from the Orlando/Sanford airport
No complaints about the hotel. We chose it because it was near the airport we were flying out of early the next morning.
for Everyoneby A verified travelerfrom Toronto
All the amenities you have at home!Posted Jan 26, 2015
Location: Lots of restaurants in the area, Huge Mall 5 miles away.
Great hotel. They think of everything. My view is jaded because I know what a Best Western is suppose to give and this hotel exceeded that. Breakfast was great, Room was great, and all the staff members were very friendly. This is a business hotel and not a resort in Disney. So all the negative reviews need to put it into context. As business traveler This hotel hit the mark. Speedy WiFi, comfy room. Breakfast was good, with eggs and bacon and other fixin's. But plenty of restaurants around to suit any palate. 5 Stars!!
for Everyoneby A verified traveler
Hidden/Unexpected chargePosted Jan 25, 2015
Cons: Start the breakfast earlier for the guests who have early airport flights.
Location: Stayed there for the free airport shuttle.
Overnight stay for an EARLY flight. Paid in advance for one night room rate. Only drawback was a $10. "Incidentals charge" placed on my credit card at check-in. When I found the charge, I called the hotel, they laughed at me and said "...we told you that at check-in." The clerk said the $10. would be credited back to my account in 10 days.
for Everyoneby A verified traveler
Posted Jan 25, 2015
Pros: Excellent staff.
Cons: Upkeep of vending machines. Bottled water was out in entire hotel.
Feral cats in parking lot. Otherwise hotel was fine.
for Everyoneby A verified travelerfrom Manitoba, Canada
Schuttle service and early breakfast at 4:30 a.m.Posted Jan 21, 2015
Pros: Location to airport and early breakfast. Very quiet.
Location: Only stayed overnight to catch an early flight in the morning
Schuttle service to airport and a 4:30 a.m. breakfast is a great idea. The weather was chilly during our stay and the heater in the room would not work. We were changed to another room after the staff tried fixing the heater without success. Other than that our staff was enjoyable.
by A verified travelerfrom North Carolina
Not worth the moneyPosted Jan 20, 2015
Only positive comment, they offer free shuttle service to Sanford airport. Window treatment was hanging off wall, carpet dirty. Only restaurant close by was IHOP.
for Business Travelersby A verified travelerfrom Miami
Excellent StayPosted Jan 16, 2015
Pros: Clean and confy
Cons: Staff need to be more amigable.
Close to Orlando-Sanford Airport, all you will need close by. Make you feel pleasant all time.
for Everyoneby A verified travelerfrom Gainesville fl
Nice convenient to airportPosted Jan 11, 2015
Impressive will stay again. Clean rooms friendly staff
for Everyoneby A verified travelerfrom Indiana
Nice hotelPosted Jan 10, 2015
Pros: Stayed on bottom floor and the price one of the nicest hotel we stayed at.
We had a great room and it was nice and clean we enjoyed it there.
by A verified traveler
Terrible Customer ServicePosted Jan 8, 2015
Pros: Rooms were clean.
Cons: Customer Service!
The hotel was very deceitful in our booking. I confirmed my booking 3 weeks before arrival. When my family checked in, the hotel did not have the room I requested. They expected 4 adults to sleep in a King Size Bed! Even though we should them our paper work from Expeda that we had a reserved a room with 2 double beds,they stated that it was not available. We wanted a refund, but they claimed that would have to be done by Expedia. We were very confused because we never paid through Expedia, we only reserved. They already had our credit card info so we felt we had to stay. The hotel also offers free shuttle but they forget to tell you that it is first come first serve. So we had to take a taxi at 3:30am to get to the airport.The customer service was horrible. We will not be staying there again. The hotel staff blamed Expedia for all the mix ups and took no responsibilities for the poor service.