Ratings based on 2,053 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

Nice location for Theme Park Visits

Posted Dec 18, 2014
Pros: Location is great for visiting Disney and close to all major highways. Spacious living area for all to spread out and have their own space.
Cons: Nothing Blue Heron can do but it can be dangerous when the traffic is heavy to have to turn left into the resort.
We have previously stayed at this Blue Heron and once again were not disappointed. The accommodations are a good fit for us & once again choose the Disney suite because we enjoy the spacious room for our family to spread out & the great view! We have previously stayed at a few locations in the Orlando area where we felt a little insecure, however here we feel quite safe. Love the washer/dryer to throw a quick load in daily and for us we like NOT having the intrusion of a maid service entering our room daily. We had a few minor maintenance issues in the room but nothing that we felt needed addressed during our visit. I mentioned in upon checkout and a maintenance man knocked on our door as we were just leaving with our bags. We found the staff all very pleasant and were especially pleased when we stopped by on our way in from the airport to see what may be the earliest time we could check in and they checked us in on the spot allowing us into our room way earlier than expected! A little tip if you plan to stocked up on a few items for your stay....DO NOT stop at the Walmart down the street. It is always very crowded & very junky! Go 1 mile further down the road and make a left onto Irlo Bronson and you will find a Super Target right there on the left. Their prices seemed comparable, if not lower, than the Walmart and it was so easy to shop without the crowds and it was much cleaner!
4 out of 5
Recommended
for Families
by A verified traveler

Great for large families

Posted Dec 15, 2014
Pros: This is an apartment with a full kitchen and a dining table which is great when you want to eat in the room.
Location: This resort is very close to Downtown Disney and easy to get to the parks.
The arrangement for the deluxe suite was very comfortable for our family of seven (four of them college age).
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Close to theme parks

Posted Dec 15, 2014
Pros: Easy to get to theme parks
Cons: I don't know how you stop the noisy hallway.
Location: Easy access to Disney and not far via I-drive to SeaWorld
We found the place clean and comfortable. The only downside was the noise from the hallway. Garage was nice if you could find a space.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami,FL

Nice family hotel with all necessary amenities.

Posted Dec 10, 2014
Rooms are clean and have all the necessary amenities for a family. The washer and dryer in the room are very convenient especially when traveling with children. The kitchen has all the necessary equipment and utensils to prepare meals. The only thing I would change about this resorts are the elevators. They are extremely slow and sometimes you will be waiting for more than five minutes for an elevator.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom jacksonville, fl

Right on a lake

Posted Dec 8, 2014
We had a nice room with a balcony overlooking the pool and lake. Very nice after a long day at theme parks.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Warren NJ

Nice hotel

Posted Dec 8, 2014
Pros: Clean, friendly staff
Location: Disney's parks, a lot of good restaurants
Nice, clean hotel.Very close to Disney's parks.A lot of good restaurants especially for seafood lovers.Would recommended for everybody.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom costa rica

Really nice hotel, good location for parks

Posted Dec 8, 2014
Pros: The location
Location: Its nice if you go with family, because the supermarkets, parks and malls are really close. So you can go shopping, or for theme parks.
I really recommend this place, very secure, good location close to the disney parks, sea world and universal. Very clean and confortable.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

No wifi throughout stay

Posted Dec 7, 2014
Pros: Amenities in room.
Cons: Service recovery from staff, wifi in room.
Location: Good location of an off-site WDW resort. If have a car this place is good. There is free shuttles but only once a day and not convenient.
We only select accomodations with wifi availability. That was important as we plan our activities online during our vacation. On check in however, while there was a signal, we can't access the Internet. This was told to front desk and he said technician will check. Next day we checked again and still not resolved. Other guests was heard complaining as well. Tried access throughout our 7 nites stay and it never worked, though it works in lobby. Had to incur mobile data charges to do our planning. It amounts to misrepresentation as it was advertised as wifi in room available and it is not forgivable that it can't get resolved in a whole week. Threatens to spoil our vacation which is a shame as otherwise we were quite satisfied with the room and resort.
3 out of 5
by A verified travelerfrom Salt Lake City

Loved the location, pool, and lakeside.

Posted Dec 4, 2014
Pros: we loved the location, pool, fitness are and the fact that it was right off the lake
Cons: More storage for luggage and newer or firmer mattresses.
Location: Very close to Disney and Orlando and really centrally located. We were happy with the location.
While we loved the location, pool, fitness are and the fact that it was right off the lake, the rooms were a bit disappointing for our family of six. There was enough room barely for us to sleep and we had suitcases all over the place because there wasn't closets to store them in. Perhaps a smaller family would have been fine or a larger room for us. We were also disappointed in the mattresses, which were either older or too soft for our liking. We did like the rate and the pool area.
2 out of 5
by A verified traveler

Posted Dec 2, 2014
Pros: location
Cons: clean the place prior to a new person renting..
We had to move to a third room because the first two , 1 only had 1 bedroom - thought it was two, 2nd move was because one bedroom flooded from bathroom and tub, third move - I had to clean the bathroom I was in sinks were dirty and tub was filthy so was the toilet.. We've stayed here before but not sure we would again. The kitchen didn't have any pans for the oven and no fry pans for cooking either.. only sauce pans, it's not easy to make eggs in a sauce pan... I didn't bring any last time we stayed the room had them..????