Ratings based on 7,685 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Comfortable Accommodations

Posted Aug 2, 2015
Pros: The comfortable bed, the roomy bathroom with 2 sinks, one outside the bathroom itself.
Cons: The patio door.
Location: Downtown Disney right across the street. Several eating establishments nearby if you don't want to dine at Disney or the hotel.
Buena Vista Palace is right across the street from Downtown Disney where there are several restaurants and shops. There are shuttles to all of the Disney Parks, however they aren't always on time due to the traffic. The room was very comfortable and clean. The staff was very considerate. Our patio door needed to be replaced as it was very difficult to slide. This hotel was indeed one of the positive things about the whole Disney vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler from e

Great hotel

Posted Aug 2, 2015
We will stay there again! Very good, clean, comfortable
4 out of 5
Recommended
for Everyone
by A verified traveler

problems

Posted Jul 31, 2015
Pros: Proximity to Buenavista
Cons: Try maintenance
Tub drain broken grand baby could'nt take bath,killed road size of vw in bathroom,sliding door handle broken
4 out of 5
Recommended
for Everyone
by A verified traveler from Paris

Hôtel confortable

Posted Jul 31, 2015
Pros: Chambre spacieuse
Location: Proche Downtown Disney.
Hôtel confortable et proche Downtown Disney (5 minutes à pied).
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice hotel across the street from Downtown Disney

Posted Jul 27, 2015
Hotel was fine but the the food in the Sports bar was expensive, below par & the service was poor. It cost us $48 for a chicken sandwich, a salad with chicken on it and 2 beers.
3 out of 5
by A verified traveler from Miami, FL

Posted Jul 27, 2015
Pros: Walking distance to Downtown Disney. Big pools.
Cons: Customer service. Cleanliness. Staff never apologizes for the things that go wrong.
Location: Walk to downtown disney. Short drive to all the themeparks.
I booked this hotel because I wanted to be close to downtown Disney and I had a VIP hotel coupon. I read the reviews and I figured those that were bad were just very picky people so I booked it anyway; it looked nice. When I arrived for check in the lady at the counter was very rude. I went to ask about any Expedia VIP benefits since some hotels have them, and she didn't even let me finish asking before interrupting "you weren't charged the resort fee on Expedia online"... I knew that but that wasn't my question. Then, we go up to our room to see that we had two queen beds instead of a king, we called but there was nothing they could do. Not a big deal but they shouldn't allow reservations for king beds knowing that they don't have enough rooms to suit everyone. The room was okay, carpet and sheets were stained but overall it was an okay room with a comfy bed. However the next day we came back from a long day at the park to find that our room was never cleaned. So we called to ask for clean towels (no apology was given for not cleaning the room) and they arrived 30 minutes later delivered by a very rude and rushed cleaning lady. We were hungry so I asked her what was open in the hotel and she said there's vending machines on the 9th floor.... There definitely wasnt. The hotel is okay. The staff I encountered were not friendly at all. Parking situation is not very convenient. Location is perfect. For the price I paid the stay went well, but for full price I'd never stay here
5 out of 5
Recommended
for Everyone
by A verified traveler from fl

Clean and peaceful hotel

Posted Jul 25, 2015
Love this hotel staff and facility's I recommend this hotel family vacation and very close to Disney
Comment from Hotel Management
Jul 28, 2015 by Kristin, Hotel Management
Dear Traveler, We are delighted your stay was so enjoyable and you love the hotel staff and facility. Thank you for your kind words and for being our guest. We look forward to seeing you again. Kind Regards, Kristin
4 out of 5
Recommended
for Everyone
by A verified traveler from Leicester U.K

Very good location, rooms need upgrading.

Posted Jul 25, 2015
Stayed for four nights we had two room. wifi signal was not very good, phones in both bedroom did not work complained but no one came to fix them. Staff needs to smile!!
Comment from Hotel Management
Jul 28, 2015 by Kristin, Hotel Management
Dear nish, Thank you so much for taking the time to write a review about your recent stay. Your feedback is very important to us. It is through comments like yours we are able to improve the facility and the service we provide. Please accept our sincerest apologies for the issues you experienced. Kind Regards, Kristin
4 out of 5
Recommended
for Everyone
by A verified traveler from plantation

a spur of the moment trip.

Posted Jul 24, 2015
Pros: Just about everything
Cons: The prices in the market were high for what you were getting.
Location: Location was excellent. Very close to downtown Disney.
The hotel was nice. There was an odor coming from the air conditioner, but aside from that the room was nice. The staff was very accommodating. This was not our first time there and we will return. Next time I will request a room in the tower.
Comment from Hotel Management
Jul 25, 2015 by Kristin, Hotel Management
Dear jaeas, We are delighted you came to visit on a spur of the moment trip and you were quite pleased with the hotel and your accommodations. Thank you for selecting our hotel. We look forward to seeing you again soon! Kind Regards, Kristin
4 out of 5
Recommended
for Families
by A verified traveler from Canada

Close to downtown Disney

Posted Jul 22, 2015
Pros: Close (5-10 min walk) to downtown Disney, free shuttle to the themeparks, 24h swimming pool, free parking, firework view from some rooms
Cons: Room service can definitely be improved. 14th floor cleaning crew were not clean! Same room on 8th floor much cleaner and better taken care of.
The hotel is in great location, but needs better cleaning and maintenance. Carpets and furniture were stained. Sheets were stained. Dust everywhere. Still good value for the money.
Comment from Hotel Management
Jul 24, 2015 by Kristin, Hotel Management
Dear Shadi, Thank you for being our guest. We appreciate the feedback you have shared. Please know these comments are taken very seriously and we hope you will come back to see us again. Kind Regards, Kristin