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Reviews of Comfort Suites Downtown

2.5 out of 5
Comfort Suites Downtown
2416 North Orange Avenue, Orlando, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 489 out of 1010 reviews" "
Rating 8 - Good. 342 out of 1010 reviews" "
Rating 6 - Okay. 103 out of 1010 reviews" "
Rating 4 - Poor. 51 out of 1010 reviews" "
Rating 2 - Terrible. 25 out of 1010 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John, Lafayette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good condition. Easy to get into and out of.
Stayed 7 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
John, thank you for your outstanding feedback about Comfort Suites Downtown. We're pleased to hear you enjoyed the accessibility and pristine condition of our premises. We appreciate your choosing our hotel for your recent stay and looking forward to welcoming you back soon.

10/10 Excellent

Amber

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at check in and check out was super friendly made everything super easy. The hotel was clean and perfect for a family to stay for the night (would have been an excellent choice for multiple nights as well). Breakfast was delicious with eggs, sausage and dollar sized pancakes, with other extras such as fruit, yogurt, toast and fritters. It was quiet and the fridge/freezer combo (mini) microwave worked (a feat in itself for some places). 10/10 would stay again on our next medical trip to the hospital.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Amber, thank you so much for this wonderful feedback. We're thrilled that Comfort Suites Downtown provided an welcoming atmosphere and impeccable service. We're glad our delectable breakfast and efficient amenities added comfort to your stay. A reliable and hospitable experience is what we aim for. We're ecstatic to hear that you'll choose our hotel for your future stays. Looking forward to welcoming you on your next trip!

8/10 Good

franck

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend this place.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Franck, it's fantastic to hear that you would recommend Comfort Suites Downtown. Our ultimate goal is to create memorable experiences and your support means a lot to us. We hope to see you again soon.

10/10 Excellent

South Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply Great and amazing
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
It's wonderful to hear you found Comfort Suites Downtown to be simply outstanding. Thank you for sharing your appreciation. We hope to welcome you back soon, ensuring another amazing experience.

8/10 Good

Lucianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and comfortable.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 13, 2024
Lucianna, it's wonderful to hear that you found Comfort Suites Downtown to be warm and relaxing. We appreciate your feedback and look forward to welcoming you back on your next visit.

10/10 Excellent

Wanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 1 night with my family and everything was excellent, comfortable beds, very good cleaning, very friendly staff and good breakfast.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
Wanda, it's encouraging to hear that you found Comfort Suites Downtown to be excellent, with comfy beds and superior cleanliness. It's great that our team members impressed you with their friendliness and that you enjoyed breakfast. We sincerely appreciate your feedback and look forward to hosting your family again in the future.

10/10 Excellent

Athanasios, COVINGTON

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to nearby bars and restaurants and downtown Orlando.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Athanasios, it's delightful to hear that you appreciated Comfort Suites Downtown's excellent location, making it easy for you to access Orlando's vibrant nightlife and dining spots. We hope your exploration of downtown Orlando was a memorable one. We look forward to welcoming you back to our hotel in the future.

8/10 Good

JUDIANNE, Clearwater

Liked: Cleanliness, staff & service
The jacuzzi and pool is located right in the front of the property near the downtown streets. That I did not like.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Judianne, thank you for your feedback. Your thoughts on the location of our pool and jacuzzi have been noted. We aim to provide a relaxing experience for all our guests. We're glad to know that your overall stay at Comfort Suites Downtown was enjoyable. We look forward to welcoming you back.

10/10 Excellent

Jerry

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Thank you for the fantastic rating, Jerry!It's outstanding you had such a wonderful experience at Comfort Suites Downtown. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

George

Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 27, 2024
Thanks for the outstanding rating, George!We're delighted your time at Comfort Suites Downtown was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel reasonable priced.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 7, 2024
Lisa, it's wonderful to hear that you found the Comfort Suites Downtown to be economically accessible. We believe in providing excellent service and comfort at a great value. Thank you for your feedback, we look forward to hosting you again soon.

10/10 Excellent

Melba

Traveled with family
Liked: Staff & service, property conditions & facilities
-
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 4, 2024
Thank you for the 5/5 rating, Melba!It's excellent you enjoyed your time at Comfort Suites Downtown so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly helpful staff, clean comfortable rooms, and a hot tub that's actually hot. White Wolf Cafe is a 6 minute walk away (amazing breakfast burger, tell Mandy I said hi) 11/10 will stay again the next time I'm in Orlando. With love, Carmen's favorite HM
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 4, 2024
Joshua, it's wonderful to hear how much you enjoyed your stay at Comfort Suites Downtown. We're delighted to hear the connectivity of our location and our pristine accommodations enhanced your time in Orlando. It certainly sounds like our warm and efficient team members played a key role in your experience. Do take the time to visit us again, we're excited to extend another exceptional stay your way. Cheers to your travel adventures!Enthusiastically,The Team at Comfort Suites Downtown

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was a breeze and the staff was very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Suzanne, we're thrilled to hear that your check-in at Comfort Suites Downtown was efficient and our team members left a positive impression. We hope to see you again for another amazing experience.

10/10 Excellent

Nodirbek, Franklin

Stayed 5 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Nodirbek, it's pleasing to see your top rating of Comfort Suites Downtown. We are glad you had an outstanding experience. Thank you for choosing us and we can't wait to welcome you back in the near future.

8/10 Good

Alix

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 1, 2024
Alix, we're thrilled to see that your experience at Comfort Suites Downtown brought satisfaction. We continually strive to offer memorable experiences, and your rating indicates we're achieving that goal. Thanks for choosing us for your stay, we look forward to welcoming you back in the future!

10/10 Excellent

Schileeta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked first floor
Stayed 2 nights in Sep 2023
Response from Customer Service on Feb 29, 2024
Schileeta, it's great to hear that the Convenience Suites Downtown's ground level accommodation was to your liking. We're glad you had a positive experience and look forward to serving you again in the future.

10/10 Excellent

Jose

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 20, 2024
Jose, thank you for choosing the Comfort Suites Downtown. We're delighted to know your stay was a pleasant one. Your feedback is highly appreciated and we look forward to welcoming you back in the near future. Safe travels!

8/10 Good

Ruth

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for the 4-star rating, Ruth!It's great your time at Comfort Suites Downtown was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

4/10 Poor

Lisa

Disliked: Staff & service, property conditions & facilities
Broken tv in room. Water in shower would not get hot enough.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Lisa, we regret to hear about the concerns with your room amenities. Please know that providing a comfortable and enjoyable stay is of utmost importance to us and we're saddened to hear that we did not meet your expectations this time. We promise to investigate these issues to prevent them from reoccurring. We hope you would consider giving us another opportunity to serve you better in the future.

10/10 Excellent

Glen William

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service
Stayed 7 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Glen William, it's fantastic to hear you speak highly of the friendly service at Comfort Suites Downtown. Our team members strive to provide an enjoyable experience for all our guests. We look forward to welcoming you back for another delightful stay.

10/10 Excellent

william

Traveled with family
Everyone was pleasant which doesn’t happen in hotels. Very clean also.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
William, it's wonderful to hear that you appreciated the welcoming environment and cleanliness at Comfort Suites Downtown. Our dedicated team members strive to make every guest's stay an enjoyable one, and we're glad this was reflected during your visit. Thank you for sharing your positive experience and we hope to welcome you back soon.

10/10 Excellent

derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Derek, thank you for your high rating after your stay at Comfort Suites Downtown. We are elated to see you had a pleasant experience with us. We wish you safe travels and look forward to your return in the near future.

10/10 Excellent

brent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room front desk women was great
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Brent, it's wonderful to hear that your experience at Comfort Suites Downtown was excellent. It's particularly delightful to know that you found our rooms to be impeccable and that our front desk colleagues made a positive impression. We appreciate your Expedia review and look forward to your next visit.

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The assistant GM was such a pleasant woman to meet upon our arrival. Her dedication to service is so appreciated! She was the best thing about our stay. She showcased her ability to show empathy and make sure we felt safe in her hotel, as we had a rocky taxi situation when we arrived. Definitely recommend if good service is important to you during your stay!
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 6, 2024
Jessica, it's wonderful to hear about your positive experience at Comfort Suites Downtown. Your endorsement of the exceptional service you received, especially from our Assistant General Manager, is truly appreciated. We're delighted to know she made your stay enjoyable and ensured your well-being after an uneasy taxi incident. Your recommendation means a lot, and we look forward to welcoming you back when your travels bring you to the downtown area again.

8/10 Good

Claudia

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room smell like humidity and the front desk person was talking on his earphones while doing my check-in I tried to ask some questions and he was very rude.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 6, 2024
Claudia, it is certainly concerning to hear about your recent experience. Our priority is to provide a welcoming environment, from room conditions to interactions with our team members. We regret to hear there were issues with your room's atmosphere and that your check-in process did not meet that standard. We will take your feedback into account to improve our guest experience. Thank you for bringing this to our attention.

10/10 Excellent

Sheilagh

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and comfortable. I would stay here again.
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 3, 2024
Sheilagh, it's splendid to know you found the Comfort Suites Downtown both clean and comfortable. Your willingness to return is the best feedback we could hope for. We eagerly await your next stay.

10/10 Excellent

Jinghua

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convnient.
Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 2, 2024
Jinghua, it's delightful to hear that you appreciated the central convenience of Comfort Suites Downtown. We're pleased our location met your needs. We hope for the opportunity to welcome you back on your next visit to the city.

10/10 Excellent

lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 2, 2024
Lynn, thank you for your excellent rating on Expedia! Comfort Suites Downtown appreciates your patronage and we're thrilled that your stay was satisfactory. We can't wait to welcome you back in the future. Thank you again!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great about property!
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 20, 2024
James, we're thrilled to hear that you enjoyed every aspect of your stay at Comfort Suites Downtown! We aim to offer a top-notch experience, and it's wonderful to know that we delivered. Looking forward to hosting your next stay.

10/10 Excellent

Alexandra

Traveled with family and small children
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 20, 2024
Thank you for this excellent rating, Alexandra!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Comfort Suites Downtown! We'd love to host you again someday for yet another unforgettable visit.

6/10 Okay

Gregory, Riverview

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The check-in person the night we arrived was nice. All the other staff went out of their way to not make eye contact (and one even cut me off in breakfast area twice in a rush to get their food). The bedroom in our room was nice, but bathroom had black mold blatantly growing on the wall. Not a little bit of mold, but the whole upper half of one wall had mold spots all over it. And the fire map on the back of our door was from before the hotel was expanded. Yes, the nearest fire stairs are still on the map, but really? You make the building 2x as long, but don't update the fire maps?
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 17, 2024
Gregory,Thank you for taking the time to write a review after your recent stay with us, although we wish it was under better circumstances. Regardless, we appreciate your feedback because it assists us with improving our hotel.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 14, 2024
Thanks, Cindy! It's outstanding your time at Comfort Suites Downtown was fantastic. We can't wait until your next visit!

6/10 Okay

John

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Several instances of rude employees. One man would hang out at a side entrance and smoke and refused to move to let customers come or go. Card access to room turned off one hour before checkout time. They don't seem to understand that the customer should come first.
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
John, we appreciate you sharing your feedback. It's disheartening to learn about the encounters you had with our team members, as well as the issue with your room access. Hospitality is our highest priority, and hearing experiences like this helps us to make necessary improvements. We would like to assure you that your experience is not reflective of the level of service we aim to provide. Thank you for bringing these matters to our attention.

10/10 Excellent

Shannon, Spring Hill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay at this property and I enjoyed both times. Thank you!
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Shannon, thank you for following up with us after your second visit to Comfort Suites Downtown. We're delighted to hear both your stays have been enjoyable. We look forward to continuing this streak the next time you're in town!

6/10 Okay

Katheryn

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Katheryn, it seems you left us a rating without any specific feedback. We appreciate your time and would love to hear more about your stay at Comfort Suites Downtown. Your comments can help us enhance our service further. We hope to see you again soon!

10/10 Excellent

Butch

Traveled with family
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Butch, it's great to see your perfect rating of Comfort Suites Downtown. Your satisfaction is of utmost importance to us and we are delighted we could meet your expectations. We sincerely hope to host you again and continue providing you with memorable experiences. Safe travels until next time!

8/10 Good

Melody, Whiteville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean. The staff were friendly and helpful. The breakfast bar, however, was not impressive at all. The waffle maker was not working properly and the food selection was slim to none.
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Melody, thank you for recognizing the cleanliness of the Comfort Suites Downtown rooms and the friendliness of our team members. We're glad to hear you found our colleagues helpful. On the other hand, we regret that our breakfast offerings did not meet your expectations. Ensuring our guests enjoy a delightful dining experience is very important to us. We appreciate your feedback regarding the waffle maker and the variety of options available. It's insights like these that help us improve. We hope for another opportunity to serve you better in the future.

10/10 Excellent

Windy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 31, 2024
Windy, thank you for your positive rating. Everyone at Comfort Suites Downtown is delighted to know that your stay was satisfactory. We look forward to seeing you again in the future.

8/10 Good

Janet

Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 22, 2024
Janet, thank you for taking the time to post a rating for Comfort Suites Downtown on Expedia. We're happy to see your experience was largely positive. Should you visit us again, we'd love the opportunity to earn that fifth star. Safe travels until then!

10/10 Excellent

John

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 22, 2024
John, thank you for sharing your exemplary rating of Comfort Suites Downtown. We are thrilled to know we met your expectations and provided a pleasant stay. We appreciate your support and look forward to welcoming you back soon.

8/10 Good

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, property was clean and modern, the extras like breakfast was superb.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 29, 2023
Edward, it's wonderful to hear you appreciated our remarkable team members at Comfort Suites Downtown. We take pride in maintaining a contemporary ambiance, and we're glad you valued our immaculate property. Additionally, we're thrilled the breakfast exceeded your expectations. Thank you for staying with us, we look forward to your next visit.

10/10 Excellent

Linda Snow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 28, 2023
Linda, it's wonderful to hear that you had a satisfying experience during your stay at Comfort Suites Downtown. Thank you for rating us so highly. We're looking forward to welcoming you back in the future.

10/10 Excellent

theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at check in were friendly and helpful
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Theresa, it's wonderful to hear that you found our team members at the Comfort Suites Downtown both friendly and helpful during your check-in process. We prioritize a positive guest experience, and your feedback illustrates our commitment to this. We look forward to the pleasure of welcoming you back.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Customer Service on Dec 30, 2023
Donald, thank you for your stellar rating on Expedia. We appreciate your support and are thrilled to know your stay at Comfort Suites Downtown exceeded your expectations. We hope to welcome you back in the near future for another enjoyable stay.

6/10 Okay

Monique

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. I travelled with my mom and grandson and we had adequate space for three people. The beds were a bit small but we had the option to use the pull out. The staff are super friendly, helpful and nice. Quiet and comfortable stay!
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 27, 2023
Monique, thank you for sharing your experience at Comfort Suites Downtown. We're happy to hear that your accommodation provided adequate space for the three of you and that our team members provided excellent service throughout your stay. We've noted your feedback regarding the bed size for our future consideration. We look forward to welcoming you and your family back soon.

10/10 Excellent

Bruce

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Bruce, it's wonderful to see your perfect rating for Comfort Suites Downtown. Our team members are delighted to know that we met your expectations. We sincerely hope to welcome you back for another superb experience.

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 23, 2023
Tony, it's great to note your positive overall rating of Comfort Suites Downtown. We appreciate your time and trust in our services. We hope to welcome you back soon for an even more pleasing experience.

10/10 Excellent

alfredo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Front desk staff very friendly and helpful.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 21, 2023
Alfredo, it's great to hear about your positive experience at Comfort Suites Downtown. We're pleased that our front desk team members made a lasting impression with their friendliness and assistance. We look forward to welcoming you back.

10/10 Excellent

Natalia

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 22, 2023
Natalia, thank you for your terrific rating of Comfort Suites Downtown! It's truly a pleasure to know we've made your stay a positive experience. Looking forward to your return visit.