Ratings based on 986 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted May 9, 2024
Not enough shuttle service to disney
Comment from Hotel Management
May 10, 2024 by General Manager, Hotel Management
Dear Jackson, Thank you for taking a moment to let us know about your recent experience staying with us. We appreciate your feedback and suggestions regarding our shuttles. Your comments will be taken into consideration, and we hope you will give us another opportunity in the future.
by A verified traveler
Posted May 4, 2024
by A verified traveler
Posted May 2, 2024
There are many dinning options available nearby.
The breakfast buffet is limited. Go to Golden Corral which is within walking distance to get more options and for cheaper or the same price as buffet. Our first room smelled mildewy once we opened the door. We later found out the carpet was soaking wet, perhaps from the ac. Who knows. They switched us to another room. This room has a weird smell from the get go. We opened the window and front door to air it out. It seemed to help. But there’s no ventilation in the bathroom. The location is great for Disney world and to the outlets.
Comment from Hotel Management
May 6, 2024 by General Manager, Hotel Management
Dear Stephanie,We want nothing more than an exceptional and comfortable stay for our guests, and we're sorry to hear we were not able to fully deliver this experience to you. We're pleased you enjoyed our proximity to many major theme parks, and we appreciate your feedback, which will help us improve the experience for future visits. Thank you again for choosing us at Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village and we hope to see you again soon.
by A verified traveler
Posted May 1, 2024
Very clean and wonderful staff. The pool was excellent
Comment from Hotel Management
May 2, 2024 by General Manager, Hotel Management
Dear Sophia,It's wonderful to receive your excellent review of Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village! We're glad our gracious hospitality, immaculate accommodations, and refreshing pool were enjoyable. Thank you for choosing to stay with us, and we hope you'll return.
by A verified traveler
Posted Apr 30, 2024
The hotel rooms were outdated and there was a musty smell in the hallways. There was construction material laying on the carpet in front of two elevators on the 4th floor at the elevators closest to the parking lot on either side. We found out about the construction material on the other side of the floor after we had to get a room transfer due to a leaky a/c. We tried calling the front desk over and over and over for 30 minutes and no one picked up the phone so I had to walk down to the front desk to report the leaky a/c. While I was at the front desk, one of the housekeeping staff walked in on my wife when my wife was not dressed. My wife yelled twice through the door when they knocked that "someone was still in the room and to please come back later" and instead they opened the door while my wife was getting dressed and they would not close the door even though my wife was holding a shirt in front of her to try to cover up. The housekeeper did not speak english and would not shut the door after multiple times of my wife asking "Ma'am I am not dressed, please close the door". She just held the door open asking something in spanish and holding a cell phone. The hotel did issue a $100 credit to our bill, however between everything that happened it just made for a very disappointing part of what should have been a great family trip. We have stayed at other Marriott Courtyards in the past, but this one was by far the worst hotel experience we have ever had on any trip.
Comment from Hotel Management
May 2, 2024 by General Manager, Hotel Management
Dear Jesse,Thank you for sharing your experience from your recent stay with us. We will be sure to discuss your points of concern with our team. Please accept our sincerest apologies for the poor impression; your experience is not typical. It is always of utmost importance to us to ensure that our guests leave the hotel satisfied at all times. We hope that you’ll give us a second chance in the future to make up for the trouble you unfortunately experienced during your stay this time around.
by A verified traveler from Ocala
Posted Apr 30, 2024
Over priced parking. I was there for a conference. If I had come for just the day parking was free. But since I came the night before it was $22 .
Comment from Hotel Management
May 2, 2024 by General Manager, Hotel Management
Dear Tina,We're sorry to hear that you found the parking fees frustrating. We do our best to balance value and cost, trying to be competitive in the area. We appreciate your understanding and hope that overall, your conference experience was enjoyable.
by A verified traveler
Posted Apr 29, 2024
The hotel was nice! The gentleman at the front desk check us in quickly and clearly. Our rooms were clean and tidy and really quiet except for the hum of the air conditioner. The beds were super comfy but reaching a point where they may need to be switched out soon due to long use.Bathroom and shower worked and were clean.
Comment from Hotel Management
May 2, 2024 by General Manager, Hotel Management
Dear Bridgette,Thank you for sharing your experience at Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village. We're delighted you enjoyed your stay and the hospitality of our front desk team. It's also fantastic to know that you found your room clean, your beds comfy, and the bathroom and shower in good condition. We appreciate your patronage and look forward to welcoming you back for another delightful stay!
by A verified traveler
Posted Apr 24, 2024
I am writing to express my deep dissatisfaction with the experience my family and I had during our recent stay at the Springhill Suites Orlando from April 12th to April 18th. Our reservation was originally made with the Courtyard via Expedia, and we were anticipating a pleasant stay based on the positive reviews and images of the property. However, upon arrival, we were informed that due to overbooking, we were being relocated to the Springhill Suites. #3243 & #3273
Understandably, we were disappointed by this unexpected change, as the Springhill Suites is a different category of property compared to the Courtyard. Despite our expressed disagreement, the receptionist offered a mere $10 voucher per room per day and breakfast as compensation for the inconvenience caused. While this gesture was appreciated, it did not adequately compensate for the downgrade in accommodations.
Furthermore, upon experiencing the breakfast provided at the Springhill Suites, we found it to be very average. It was at this point that we discovered breakfast was already included in our booking at the Springhill Suites, rendering the offer of complimentary breakfast as a form of compensation meaningless
In an attempt to address our concerns and seek a resolution, we visited the Courtyard to discuss the situation. It was during this encounter that we had the displeasure of meeting Simon, the Supervisor on duty. Simon's attitude towards my wife and me was appalling. was disrespectful, argumentative
Comment from Hotel Management
Apr 25, 2024 by General Manager, Hotel Management
Dear Fabio,Thank you for taking the time to share your thoughts. We sincerely apologize for the experience you had with us and the consequent inconveniences. We understand how frustrating it can be to be moved to another property, and we regret to hear of your interactions with our team. Rest assured, we will review this internally to ensure our high standards of hospitality are always being met. Your feedback is valued, as we are always seeking ways to improve the guest experience. In the future, we hope you consider returning and giving us another chance to impress you.
by A verified traveler from Ridgeley
Posted Apr 22, 2024
We stayed one night before going to Disney. My grandkids had a great time! Very nice outdoor play area and the hotel was clean and the staff was friendly!
Comment from Hotel Management
Apr 23, 2024 by General Manager, Hotel Management
Dear Peggy,Thank you for choosing to stay with us before your Disney adventure! We're delighted that your grandkids had a great time and enjoyed our outdoor play area. Maintaining cleanliness and providing friendly service are top priorities for us, and we're glad to know we met your expectations. It was a pleasure having you and your family with us, and we look forward to welcoming you back to Courtyard by Marriott Orlando Lake Buena Vista in the Marriott Village for more memorable moments!
by A verified traveler
Posted Apr 16, 2024
