Ratings based on 627 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel !

Posted Apr 6, 2014
Even though this hotel is not in the tourism area and more downtown. The hotel staff was more than pleasant and accommodating. By the end of our 4 day stay we had become friends with most of the staff and our last meal was on them !!! The free shuttle to anywhere downtown saved us on taxi fairs and was an added convenience. overall a great stay and if the option arises we will stay there again.
4 out of 5
Recommended
for Business Travelers
by jojo from Oregon

Nice hotel in downtown Orlando

Posted Apr 5, 2014
Pros: The room, staff and comfort
Cons: Have towels & silverware in kitchen
Location: Downtown location was near my friend's office so was perfect location for me. Not a lot to do without driving, but with a car, everything is close.
Staff was excellent in responding to every need. Very comfortable room, well stocked except for kitchen needs. Very clean and even though window overlooked the parking lot, the lights of Orlando were great. Beautiful bathroom with large walk in shower as well as big tub. Hotel desk personnel were very pleasant and helpful, as well as valet staff. I would highly recommend this hotel. Only reason for not a total 5 rating was the $15/night parking fee applied automatically.
4 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Overnight stay in Orlando

Posted Apr 5, 2014
Pros: see above
Cons: see above
Location: We stayed because we had an NBA game one evening and a a play the next afternoon.
We stayed on a Saturday night between a basketball game and a play. Staff was welcoming and the hotel room was clean. When we returned from our evening basketball game, we found the lounge a pleasant stop before ending the evening. Breakfast staff was pleasant...although I could only rate the breakfast as okay...in selection and price. It seemed to take quite awhile for our meal especially since the restaurant was not very crowded. We would stay again on another occasion.
2 out of 5
by A verified traveler

Hotel needs to be updated,Very few ameneties

Posted Mar 31, 2014
Pros: pillows
Cons: everything
Location: location was not nice
I was very dissapointed with my stay, Paint was chipping off walls,tv picture was like if i had rabbit ear antennas. Front desk people were no where to be found. and self parking gate didnt work, it was pouring and had to get soaked to enter lobby from self parking. Picture looks way better then it is. Not a good area as well , People asked for change when I parked car, Twice!! I think I should be refunded? But am not gonna dwell on the situation
Comment from
Jan 14, 2014
Hello, Thank you for your feedback. I am sorry that the room was not up to your standards, and that you had issues with the parking gate. We take guest comments very seriously, and are going to look into the issues you experienced. Based on your comments we are inspecting rooms for paint damage, and having our gate serviced. Next time you are in Orlando I hope you choose us again. Warm Regards, Martin F Assistant Director of Guest Services
3 out of 5
by Mitty from New York

Now what I expected!

Posted Mar 30, 2014
Pros: Pleasing staff
Cons: Update the hotel rooms etc>>
Thought that the Crowne Paza would be a step up, but realized the hotel was dated, and the surrounding neighborhood didn't feel that safe.
Comment from
Jan 14, 2014
Greetings Mitty, Thank you for your feedback. I would like you to know that we take security very seriously at our hotel. We have gated parking and security. Every night our main entrance is locked and only those with key access are allowed in. Warm Regards, Martin F Assistant Director of Guest Services
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location - noisy

Posted Mar 30, 2014
Great location to walk to Amway Center and downtown Orlando. Hotel hallways could use a little dressing up. Highway I-4 was a bit noises from our room on upper floor. A/C helped, but better sound proofing would help. Still nice location and decent place.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel Off I-4

Posted Mar 14, 2014
Cons: Check-in and check out times should be altered from 4pm check-in/11am check-out to the standard 3pm check-in/12pm check-out.
Location: Dragonfly Robata Grill is a must visit!
I stayed with my mom for one night and had an absolute blast. Very clean, nice staff, relaxing bed and pillows and lots of great aromatherapy items to use!
3 out of 5
by A verified traveler

Noce try

Posted Mar 12, 2014
It was a good attempt, but the pictures make it took nicer than it is, we were a bit disappointment.
3 out of 5
by Tony from london

hotel too near main highway road.

Posted Mar 10, 2014
Pros: helpful staff
Cons: There is a road in heavy use directly next to the hotel and the sound from it could be reduced with better windows etc.
Location: amway centre and central lynx bus station both within a short walking distance.
The hotel room was good and the staff helpful with cleaning being done to a high standard. It was a fair walk to reach downtown bars and shops etc and there was run down areas near by if you did a wrong turn. Parking as avaible and not to over priced.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted Feb 12, 2014
Pros: The pillows are the best!!!
Cons: The room service coffee. $10 for a pot of coffee that is 2 1/2 cups worth of coffee was a little steep I thought.
Beautiful hotel. Staff is incredibly friendly and helpful from the valets to the front desk. Printed out directions for us, upgraded our room to a suite for free. Everyone was so nice.