Ratings based on 2,270 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay!

Posted May 27, 2015
Everything is great! Room, food, service, activities....my three years old loved so much that he got up every morning asking for character waffle, even after we went home...
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal

Suite à Art animation

Posted May 26, 2015
Pros: Le décor est enchanteur, la propreté des lieux excellente ainsi que la securite Le personnel est attentif et nous aide dans nos réservations
Cons: Le café dans la chambre est juste correct et les repas ont trop de sel. Il pourrait y avoir plus de choix pour les salades
Location: Excellent Près de toutes les activités de Disney Service d'autobus excellent et rapide
Très beau site, bien entretenu, beaucoup de piscines, Les chambres sont super confortables
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Posted May 26, 2015
Pros: The dining area was much nicer than expected, plus, it is a Disney property which makes Disney transportation available to its guests.
Cons: Since the out buildings were so far from the front of the hotel, we would recommend golf carts to transport guests to their respective buildings.
Location: Location was fine. Disney transportation was plentiful. Disney Downtown was a 20 minute ride on their bus.
The hotel in and of itself was pleasing, but, we were in building 7 which was quite a jaunt from the point of dropoff at the front of the hotel. The facility for eating was quick, easy and the food was tasty. As Disney guests, we had airport checkin at the hotel, but, the day we left, the system was down from 8:00am through 11:00 am at least. So, we checked our bags with luggage services, tipped the bellman for his expertise, went to Downtown Disney for a while, came back to find that the the airport check in had not been operable since 8:00 that morning, but, instead of staying around to assist guests with extended check-in, they closed down @ the normal time of 1:00 pm. That perk flew out the Disney window! So, we had to schlep our 8 bags to the airport and check them direct. Staying at another resort, we might have had to do that anyway, but, with the Disney package, that was a definite perk. So, when we arrived back at the hotel @ 1:30 to find the airport check in closed, we again had to secure our luggage , tip another service person and you know the rest....
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brooklyn NY

I love the Little mermaid!

Posted May 25, 2015
Went with my three princesses and the whole experience was magical. Will definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Excellent hotel

Posted May 24, 2015
we had the best time at this hotel. It was great for my 15 month old and my 6 yr old. They had 3 pool areas which were nice and clean.I stood in the lion king suite which was nicely decorated and clean. The hotel has many beautiful life size statues of the different characters which is nice to see and makes beautiful pictures and memories. The staff was nice and very helpful. If you are planning a trip to Disney this is the place to take your kids.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Perfect for families!

Posted May 23, 2015
We stayed in the little Mermaid room and found it to be clean and comfortable for 2 adults, a 4 year old and a 10 month old. The pools were nice and clean. The walk from the room to the main building was not bad, took us maybe 5 minutes. We had a car so we were able to just park by the room and didn't walk much at all. The food was decent, I felt they had a good variety and offer a lot of different healthy to go snacks. We will definitely be returning!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great resort

Posted May 19, 2015
Our 4 yr old had great time. This is a great resort.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom miami, fl

Absolutely magical

Posted May 18, 2015
I loved it! It's amazing, the atmosphere is so nice and calm. Great bar!!! Loved the bartender, Dustin, he's amazing! the little mermaid room was awesome! It felt just like the movie. The food was great. I was just sad they don't offer Mickey sundaes :( overall I can't wait to stay here again!!!!
3 out of 5
by A verified traveler

small rooms

Posted May 18, 2015
Pros: food
Cons: more bus stops
the rooms were small for a family of four, and theres only one bus stop for the parks. had to call for cups, towels,
3 out of 5
by A verified travelerfrom Little Rock, AR

Posted May 17, 2015
Pros: Animation
Cons: I think it was to high of a prices for the size of the room.
Location: We stayed in the Ariel location.
The rooms where very small. The price of the was a little bit high of a price for the size of the room.