Ratings based on 902 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Sainte-Catherine, Québec
The magic of animationPosted Jul 26, 2014
Pros: Everything, there is nothing bad that I could say about this resort or Walt Disney in general.
Location: With the bus system that they have you can go to every themes parks, water slides in few minutes without the stress of driving so this is really great
The site was wonderfull. The four themes (Lion King, Little Mermaid, Nemo & Cars) were so magical that it is really the Art of Animation. The staff is so attentive to the needs of it's customers that they make you feel comfortable. The food is good and and you can find something for everyone including kids meals. Walt Disney World Resort definitely knows the definition of customer services.
for Everyoneby A verified traveler from A. Atlanta
Great hotel,Posted Jul 26, 2014
The hotel was great! Enough room to spread out. The people were so friendly, the pool was beautiful!
for Everyoneby A verified traveler
Excellent hotel for a family with kidsPosted Jul 23, 2014
Pros: The pools were excellent.
Location: The location was close to the parks and the bus transportation was quick.
Our stay from start to finish was fabulous. Check in and out was quick. The buses were frequent to and from the parks with little waiting. The kids loved all three pools.
for Everyoneby A verified traveler from oxnard, ca
Very nice hotel great view of the lakePosted Jul 22, 2014
My room was upgraded to the suite with no extra charge which was really. Unfortunately, I can't say the same for the food. It's a little bit pricey and it wasn't that good.
for Familiesby A verified traveler from quebec, quebec
very nice hotel for familyPosted Jul 21, 2014
Pros: the colour and the végétation
Cons: Wireless and no towel for the pool
just wonderful espacially for youth girl. Close to every parc
for Everyoneby A verified traveler from H
Unique and beautiful. My kids loved it!!Posted Jul 20, 2014
I went with my mom and two kids and we had a blast. My kids loved every second of it. When we weren't at the parks there was so much for the kids to do at the hotel. Tons of activities being held at the pool, a movie every night for the kids, 4 different themes the kids really enjoyed. Overall I'd go back in a heartbeat.
for Everyoneby A verified traveler
Wonderful nice friendlyPosted Jul 18, 2014
It was wonderful. The best time our family has had on vacation!! We will be back next summer.
for Everyoneby A verified traveler from New Hampshire
VacationPosted Jul 15, 2014
We stayed in one of the Little Mermaid Rooms in Bldg 8. The only bad thing was it's about a 1/4mi walk from where the bus drops you off to the room. Overall our experience was great except for the bartender at the main poolside bar. He was rude and mad that it was a slow night at the bar.
for Everyoneby A verified traveler from Maryland
Disney Vacation 6/30-7/4 2014Posted Jul 12, 2014
Cons: Please increase the portion sizes for the food or reduce the prices.
The good points: 1. The Disney resort transportation to and from the airport and parks was awesome. 2. The front desk staff was polite and very helpful. 3. The life guards very professional. There were T least two or three on duty at all times that walked the perimeter of the pool instead of just sitting in one spot which made me feel that the kids were safer. They did not hesitate to ask people to stop unsafe behavior that may cause harm or injury. 4. The grounds are beautiful and pleasant. The beds were comfortable and clean. Items that need improvement: 1. The first room we got smelled of smoke. Also, It was on the ground floor facing the parking lot. We were given a better room on the top floor right away with a view of the pool and nice landscaping. Housekeeping should have recognized that the smell in the room was not acceptable before anyone checked in. 2. The food is nothing to brag about. It is very overpriced and the portions are very small. Overall it is decent place to stay.
by A verified traveler from Central Oregon
Slow check in timePosted Jul 12, 2014
Pros: The decorations and grounds were cute and were appropriate for children.
Cons: Check in could be expedited. The maps and band nstructions could be taken care of at a different counter. I waited a long, long time to be checked in
Location: The shuttle picked us up at the motel and took us to Epcot. There return was easy.
The check in was extremely slow and the greeting and instructions were juvenile. I told the counter agent it wasn't necessary to use the infantile greetings and language, since were were two adults but she said she like to do it and kept it up. If they were greeting children, it would be acceptable, but not as an adult. I was told I would receive a shuttle confirmation and the bill the night before my departure, but it never was delivered. The other person in my party was not registered even though it was taken care of at the hotel, so had to go thru a registration process again when we entered Epcot. I thought it would be fun to stay in character rooms so as to get the "Disney experience" and they were cute, but my experience was disappointing.