Ratings based on 1,662 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Dec 19, 2014
Beautiful grounds. Very well kept. The whole family was very happy.
2 out of 5
by A verified travelerfrom California

It is more of a motel than a hotel

Posted Dec 18, 2014
Pros: The Mermaid decoys are okay
Cons: More pillows four small sized pillows at least.
Location: Far from everywhere but the shuttle service is okay
There were stingy with pillows. Two very small ones on each bed. Only one small shampoo for three in a room and towels are limited. Not Disney standard that I know.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 17, 2014
We had a great experience! Room was great but would have liked it to be a little bigger. Staff was very friendly and helpful. I wasn't as impressed my the food court. Breakfast was cold when served. Prices were pretty high for what you got.
2 out of 5
by A verified travelerfrom Alabama

Requested King Bed -- got two full size beds.

Posted Dec 14, 2014
Pros: Art of Animation was nice theme. Grounds were immaculate as always. Good view across the pond.
Cons: Towels were well-used and while clean needed to be replaced with new ones.
Location: Disney boardwalk was nearby but parking lot was full so we couldn't get in--a mid-December Thursday. Traffic is bumper-to-bumper.
Each guest receives a wrist band: be sure to include their names when making reservations. The wrist band is a cute idea but requires contorting one's wrist to hold it up to the scanner to unlock the door. We didn't go to the any of the theme parks so for us it was only a glorified access card.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom nj

Slightly less magical...

Posted Dec 14, 2014
Pros: Clean and great for kids.
Cons: Customer service/communications
Location: Disney busses take you wherever you need to go.
We stayed at Art of Animation 2 yrs ago and had a great experience. However this time, although we had a great trip, it was slightly less "magical" than our previous experience. We did the online check in and arrived at the hotel shortly after 3pm to find out that our room was not ready. After receiving that info we headed off to one of the parks. A few steps out of the door we received a text message that our room was ready only to find out that we received that in error and our room was still not ready but would be after 5pm. We got back to the hotel after 10pm and could not access our room. Something about our magic bands not being synced up with our room. After sitting in the hallway for 30 mins someone finally was able to let us in and reprogram our bands. One morning I called the front desk to arrange for a cab. Instead of just telling me that the guys out front could just whistle for one that was waiting in the lot, they connected me to a cab company who didn't show up! While I was waiting I asked one of the bell guys who said that I should have just asked him. He pulled out a whistle and 30 seconds later a cab was there to take us where we needed to go. These are not the worst things in the world but are annoyances that we have never experienced at a Disney resort before and are certainly avoidable.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami

Surprisingly amazing theme hotel

Posted Dec 13, 2014
Cons: When i check in, i was gave directions walking to go to my room. I didn't know that i could drive and park there.
I was very pleased with the whole experience at this hotel, i personally don't like big hotels i like the boutique ones. But this one make me change my mind, the whole experience was really good. Check in/out process, parking, building, room, restaurant, activities for kids, amenities.
3 out of 5
by A verified travelerfrom Miami

Payed for Disney and got Motel 6

Posted Dec 13, 2014
The rooms at the Little Mermaid building were built with the layout of the old Holiday Inn, Best Western-type motels of the 60's and 70's. The rooms face an outdoor hallway, which makes it impossible to escape the noise. Room layout was set for minimal comfort: small space, small furniture, no closet, full-size beds with cheap mattresses and linen. These rooms are not cheap. You are basically paying for the Disney decorations. Not worth it unless you are staying in the Lion King family suites, and then you'll be paying upwards of $400 per night. You can get more bang for your buck out of Marriott's Springhill Suites...and those include free breakfast.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom fl

Great. Place nice staff.

Posted Dec 10, 2014
great hotel they were fantastic they did not have the bed I needed so they upgraded my room to make sure that I had the bed that I needed. They were great.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2014
The only down side is the distance of some of the rooms to the shuttle. But it wasn't that bad to drive back and forth
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Philly

Beautiful but exhausting!

Posted Dec 10, 2014
Pros: I loved the room and the pool! Very nice!
Cons: The buses shoudl drive through the complex p[icking people up at theiir buildings.
Location: We had breakfast outside the park everyday because we didn't like our food court selections. We also drove to Walmart to pick up soda, water & snacks
I loved that our room overlooked the pool but we had to walk passed two buildings to get to our building (#7). It was very far to walk to our car. It was almost a mile to the bus transportation!