Ratings based on 1,685 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Great Hotel!

Posted Aug 20, 2014
Pros: That it was so clean!
Cons: The bathroom tiles should be updated simply because you can see the wear and tear around the corners
From the moment you arrive the staff makes you feel welcome and are eager to help! Extremely happy I stayed the room smelled so clean and it was very clean. We went to eat at the restuarant in the hotel (Shutters) they were all so nice and accommodating! I would recommend this hotel to everyone just for the staff alone and then for it's cleanliness!
1 out of 5
by A verified traveler from TX

Nice people, terrible place to stay for the Price

Posted Aug 17, 2014
Pros: people are friendly
Cons: delivery of food more restaurants close to the buildings, AC's are too loud and swiming pools are too crowded
Location: nothing if you dont have a car rental. Terrible
only 1 restaurant in the whole place, terrible and horrible walking distance. They dont even deliver.. terrible for the expensive experienced.
4 out of 5
Recommended
for Families
by A verified traveler from england

tropical Disney hotel

Posted Aug 15, 2014
Pros: theaming
Cons: food
Location: ng
excellent hotel my daughter is 10 and loved it so much its the only place she ever wants to go back on holiday.Perfect surroundings and Disney experience
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 11, 2014
It was a fun experience. Loved the beach theme. The staff was excellent. The property was clean and beautiful. I will definitely return in the future.
2 out of 5
by A verified traveler from corpus christi, tx

Broken processes spoil a nice hotel

Posted Aug 11, 2014
Pros: Nice facilities for the kids
Cons: Hotel staff, hotel staff, hotel staff
Took 75 minutes to check in at midnight with three kids. Yes, 75 minutes and then the guy checking me in got aggressive so I called for the duty manager. Finally got to room at 1.20 am which made next day at disney horrendous. Rooms also not cleaned everyday and had to call for towels and condiments on several occasions Overall, VERY disappointed with a disney hotel
2 out of 5
by A verified traveler

Not a good experience

Posted Aug 10, 2014
We told the concierge that we were going to a park and we couldn't wait until the room is ready for us and they told us that we will have our luggage in the room as soon as is ready. We went to a park and when we arrived at midnight, our luggage wasn't there. We called the concierge and they told us then, very rude, that they couldn't leave the luggage if no one is in the room and not even apologize for the misinformation. The room wasn't clean enough, even the towels that we left in the floor were still in the floor. The hotel is too big, so if you plan to go to the parks and walk all day, the less thing you need is to walk a very long distance to go to the main area where the restaurant and gift shop is. Also I paid for a pool view and they gave us a partial pool view to a little pool they had close to our room that we didn't even use, but still very far from the main pool. Not a good experience in this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fremont, CA

Great Disney Resort

Posted Aug 10, 2014
We came in very late. There was an issue linking our magic bands to our credit card be it was taken care of later. Resort is very nice, were convenient transportation to and from the parks and the resort. Also transportation to and from airport was arrange well. They have a food court with good hours and 2 pools. Unfortunately didn't have much time to use them as our days were busy. Food prices better then parks but still expensive for cafeteria food. Wish we could stay long and enjoy the amenities
5 out of 5
Recommended
for Families
by A verified traveler from Edmonton, Alberta, Canada

The hotel was excellent, staff were excellent!

Posted Aug 6, 2014
Pros: Loved the feel to the hotel. Staff were excellent, very accommodating. Rooms were very clean and comfortable!
Cons: Loved the feel to the hotel. Staff were excellent, very accomodating. Only suggestion would be to make different food selections at Old Port. Food
Location: Disney World, Premium Outlet Shopping, Universal Studios and Sea World, all excellent places to visit and have fun!
Really enjoyed our vacation. It was VERY hot but still had a very good time. Florida is a beautiful place, that you need to experience at least once.
5 out of 5
Recommended
for Everyone
by A verified traveler from b

Disney vacation

Posted Aug 3, 2014
The carribbean beach resort was convenient comfortable and close to all the parks. Bus transportation worked smoothly. Food was very good. Pool and other amenities nice. Had a great time
4 out of 5
Recommended
for Families
by A verified traveler from Houston

Nice hotel for families.

Posted Aug 2, 2014
Pros: Kids activities and the pools.
Cons: More variety of foods.
We stayed in Jamaica at the Caribbean Beach Resort. This resort is great for the kids with the central pool and water slides, kids activities, etc. Each internal area has their own pool if you don't want to go over to the central pool. There's also a food court, but you get tired of pizza, burgers, hot dogs after a week. My only issue was the cleaning staff left our door open all day, twice. Management made up for it though but I didn't like that they didn't bother to make sure the door was shut completely.