Ratings based on 409 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Elaine from Scotland

Florida luxury

Posted Apr 10, 2014
Cons: Direct bus link to other parks would be preferable and no detour to other resorts.
This awesome hotel meets all expectations. On monorail and boat link to Magic Kingdom but long bus trip to Animal Kingdom for little ones. Perfect setting for a wedding which we saw. Staff were very friendly and went out of their way to make a good impression.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Apr 8, 2014
Excellent hotel, beautiful grounds and wonderful food. Stayed six days to take my 5 year old granddaughter to Disney. Had view of lagoon and Magic Kingdom from our porch. Watched the fireworks every night and the boat show. The pools provided a much needed break each afternoon. Would definitely visit this hotel again!
2 out of 5
Recommended
for Everyone
by A verified traveler from CA

GRAND FLORIDIAN MAGIC KINGDOM

Posted Apr 7, 2014
Pros: I LIKED THE GROUNDS AND PROXIMITY TO MAGIC KINGDOM.
Cons: COMMUNICATION AND STAFF IN THE OUTER BUILDINGS
Location: DISNEY WORLD GOES WITHOUT SAYING PLENTY TO DO WALKING DISTANCE TO POLYNESIAN GO GET DOLE WHIP WITH NO LINE WATCH FIRE DANCE
WE BOOKED THE FLORIDIAN BECAUSE WE THOUGHT IT WOULD BE SIMILAR TO THE GRAND CALIFORNIAN, VERY DISAPPOINTED. WE ASKED FOR CONCIERGE FLOOR WHICH DOES NOT COMPARE TO CA IT WAS COMPARABLE TO COMFORT INN WITHOUT THE WAFFLE MAKER. THE TABLES WERE NOT CLEARED AN HOUR AFTER I LEFT AND IT WAS CAFETERIA STYLE RATHER THAN THE COMFORT OF A LOUNGE. THE CONCIERGES IN THIS BUILDING WERE SNIDE UNHELPFUL AND RUDE. I WAS APPALLED. TO BE FAIR THE CONCIERGES IN THE MAIN BUILDING WERE WONDERFUL. THE GROUNDS WERE BEAUTIFUL. ACCESS TO THE MONORAIL WAS A PLUS. FRIENDS HAD STAYED THERE AND FOUND THE SAME PROBLEMS. THE INCONSISTENCY WAS DISCONCERTING. ONE DAY AT THE CABANA WE WERE UNABLE TO ORDER FOOD FROM TWO ATTENDANTS THE NEXT DAY WITH ONE ATTENDANT WE WERE ABLE TO ORDER FOOD AND SHE BROUGHT MY GRANDSON TOYS FOR THE POOL ECT. NEVER COULD GET STRAIGHT ANSWERS AS TO IF MAIL SERVICE WAS AVAILABLE LAUNDRY SERVICE ECT UNLESS I WENT TO THE BUILDING WALKED IN AND CHECKED MYSELF. WHEN I WENT TO RESERVE THE POOL CABANA ONE DAY I WAS TOLD BY MY CONCIERGE THAT IT WOULD BE FASTER IF I DID IT MYSELF AND WALKED OVER.
5 out of 5
Recommended
for Everyone
by John & Jane from Florida

Elegant Hotel in Disney World

Posted Mar 29, 2014
Pros: On the monorail, so access to the Magic Kingdom and Epcot was a piece of cake.
Location: Magic Kingdom and Epcot were within easy reach, and the rest of the Disney theme parks were a bus ride away.
The Grand Floridian has to be the top of the line hotel in Disney World. Everything was first class: the main lobby was breathtaking, the rooms were large and comfortable and every staff member (cast member, since this is Disney) was friendly and helpful.
2 out of 5
by A verified traveler

Disappointing

Posted Mar 27, 2014
Cons: Quite a bit. See above.
Disappointing to have absolutely no amenities in the room (eg mini bar with water, fruit juice, etc). Also hotel refused to guarantee us connecting rooms until I spoke with at least 3 managers. Even then they would only "do the best they could" even after explaining that we were travelling with a 2.5 year old and could not have her separate from us. Even once we arrived we were not given the reserved king size bed. Disappointing for such an expensive hotel.
5 out of 5
Recommended
for Everyone
by melanie from overland park, ks

Best hotel in Disney. Closest to magic kingdom!

Posted Mar 18, 2014
Perfect weather, perfect hotel. I have stayed here for 18 years and would never go anywhere else! The smell of the lobby is amazing with fresh flowers everywhere! The rooms we stayed in were just redone. The beds are amazing!! The Gasparilla Grill is open 24 hours and is perfect for late night eating after the parks!!
5 out of 5
Recommended
for Everyone
by Becky from IL

Nice hotel convenient to Disney bus & monorail.

Posted Mar 5, 2014
Pros: The relaxing atmosphere & beauty.
Location: Of course, Disneyworld very handy!
A little disappointed in size of room given the cost, but the staff friendliness and comfort was first class!
5 out of 5
Recommended
for Families
by Akhtar from Leicester, UK

Excellent hotel for exploring Disney parks

Posted Mar 3, 2014
Pros: Location Staff Facilities
Cons: Better menu choice in in-house restaurants
Location: Best location for making the most of the disney experience. Good choice also for just relaxing and enjoying the Spa. Good golf courses nearby.
We stayed at this hotel for 4 nights and would recommend. Great welcome and check-in experience. The hotel is just across the lake from Magic Kingdom. You can either take the Ferry or the monorail to get there and it's a very short journey. There are also regular shuttles to the other parks. Therefore staying at this hotel saved us a lot of money as some other hotels charge for the shuttle. Also there is less flexibility with shuttles from other hotels as they insist on fixed time for return journey. During our stay, the hotel provided complimentary snacks throughout the day which were of high quality and saved a lot of expenditure on meals. The hotel location is very picturesque, has excellent facilities and is well maintained. The swimming pools looked great although we didn't get a chance to use them. The car parking is also free. The only thing we didn't think much of was the standard of food in the in-house restaurants at the hotel (also a bit on the expensive side). Overall we enjoyed our stay here and the complimentary food and transport provided by the hotel offset the cost of our stay significantly.
5 out of 5
Recommended
for Everyone
by John from Toms River, NJ

Excellent Hotel for Convience

Posted Feb 22, 2014
Pros: Convenience to most of Disney's Parks, plush Hotel ambiance, very nice pool's and hot tub! Great restaurants and nice stores in Hotel for shopping!
Cons: Furniture in room could have been more plush, television channels were very limited considering high expensive the room charge was per night!
Location: It was a great location close to Disney's Parks, major highways, shopping and restaurants!
My wife and I were both very pleased with the Grand Floridian Hotel in Disney World! Our room was in a great location of the Hotel with a beautiful view located on the water, saw the floating barge light show and fireworks from our balcony every night! Hotel Staff could not have been more friendly and were very accommodating! It was a very convenient location to most of Disney's Parks! The Monorail stopped right outside the Grand Floridian Hotel on the second floor! We had a great time in Disney with our Son, Daughter-in-Law and Grandson! Grand Floridan Hotel is a very plush Hotel and very pricey but, if you could afford it My wife and I would highly recommend staying here!
5 out of 5
Recommended
for Everyone
by Ted from Swansea, Ma

Grand Floridian is Grand

Posted Feb 21, 2014
The hotel and service was exquisite. I had no interest in going back to Disney after over 15 years since the last time I had been there. Now, I can't wait to go back!