Ratings based on 551 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified travelerfrom Coopersburg, PA

Grandgirlies First WDW Trip

Posted Jan 22, 2015
Pros: Cleanliness, landscaping, pool layout for toddlers, 24 hour Gasparilla Grill; refillable beverage cups
Cons: Very long lines at Gasparilla Grill and we were there off-season. Small thing--many of us looking for vanilla creamer with coffee. AM truck noise.
Location: We used WDW buses, so we only ventured to Downtown Disney.
The Grand Floridian exceeded our expectations! We took our two preschool granddaughters on their first trip to WDW and OUR first stay at the GF. What a lovely set of firsts! We wondered if we would feel awkward with the lavish façade this hotel boasts on all pre-trip pics we'd seen; but we wanted to be conveniently on the monorail for trips back mid-day with little ones. We NEVER felt anything but welcome and cared for. Every staff member was helpful with every kind of question from from Front Desk to housekeeping to Citricos Princess Brunch staff to boutique shop personnel to monorail attendants to Gasparillas Grill staff. Amazing visit, comfy beds, fresh, clean stay, wonderful food! Want to be pampered? Head to WDW's Grand Floridian Hotel!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney Australia

Lovely old style hotel

Posted Jan 20, 2015
We stayed at the hotel for 8 days and were treated so well. We were very impressed with the great service we received at the Grand Floridian, from the front desk to the restaurant staff. Everyone was so friendly and helpful. Great location to access all the parks. I would highly recommend this hotel to all my friends
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Caracas-Venezuela

Excellent hotel

Posted Jan 14, 2015
Pros: Perfectly oriented to have a Disney experience
Location: Perfectly located, you can take the monorail or the boat to go to the parks and forget about drive and park your car on the park.
We traveled for my five years old daughter's birthday and was excellent choice, she was very happy, do not forget to make reservation to have a breakfast and/or dinner with Disney characters.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

"Top shelf" hotel

Posted Jan 14, 2015
Pros: It was just fabulous...from the piano player and band in the lobby to the view of the castle and fireworks from the dock.
Location: DISNEY, downtown DISNEY, etc
My teenage girls and I stayed for five days. They could come and go as they please. They could have a quick breakfast until 11 AM, which is perfect for the teens' schedule. One day I stayed on the property and hung out by myself, which was wonderful. The staff aims to please...everything was perfect.
1 out of 5
by A verified traveler

クレーム 予約の際にラウンジ利用可ですが、当日利用できないということでした、非常に感じが悪いです。

Posted Jan 3, 2015
Pros: 無し
クレーム 予約の際にラウンジ利用可ですが、当日利用できないということでした、非常に感じが悪いです。
2 out of 5
by A verified traveler

Posted Dec 27, 2014
Very disappointed with this hotel. The transportation to the parks was only by buses .Not to mention that on coming back the bus would turn off all their inside lights . The end result were kids who after waiting 20 minutes for a bus to come back from park all felt sleep and had to be waken up again to be dragged to their room Also getting a reservation for a hotel restaurants was impossible .
5 out of 5
Recommended
for Families
by A verified travelerfrom North Carolina

Easy, comfortable and convenient

Posted Dec 26, 2014
Pros: Everything
Cons: Can't think of anything
Location: Disney World right out your door!
Great place to stay with kids bacause getting to the parks is incredibly easy. Pools are great and very kid friendly. High recommend.
2 out of 5
by A verified traveler

Luxury Price, Not a Luxury Experience

Posted Dec 21, 2014
Pros: Room was clean and comfortable, transportation to parks
Cons: Make experience match the price, specialized concierge services, little perks like water in the lobby
The hotel was nice, convenient to parks. However, for the price, we expected more amenities. There was a "concierge" desk, but they were not able to offer any special services - they could not help with fast pass, it was difficult to book transportation, they were not able to get you special reservations - the basics you would expect from a high priced hotel. Little things - like simply supplying guests with say a packet of maps and or water in the lobby, were not provided. There was an advertised "quiet" pool, but the quiet was in no way enforced - kids were screaming and yelling at all hours, and playing with toys in the water - absolutely fine for any other hotel, clearly Disney is a family place, but there was definitely misleading advertisement here. The staff were ok, but guests were not made to feel special. Definitely not worth the price.
5 out of 5
Recommended
for Families
by A verified travelerfrom Toronto

Excellent hotel with direct access to monorail

Posted Dec 16, 2014
Pros: Beautiful hotel with nice pools, great restaurants and kids activities. Very impressed with the staff.
Location: Excellent location. This is one of three hotels connected to monorail. Magic Kingdom only a monorail ride away. Nice man made beach and two pools.
This hotel is top notch in every way. Rooms are clean and very spacious. Hotel staff excellent and extremely helpful, friendly and polite. We thoroughly enjoyed our stay.
4 out of 5
by A verified travelerfrom Foxboro, MA

Great Hotel In Disney

Posted Dec 15, 2014
Pros: Location
Cons: See above, plus the lobby area was jammed with non-guests who flocked to see the well publicized ginger bread house and Christmas decorations
When paying top dollar one expects first class. I ordered a double queen and when I got to the hotel they switched me to a single king, misrepresenting the reason. After first cleaning no coffee for in room maker, second night no cups and both nights did freshen up sofa bed (my "queen") I closed after I had closed it to make the room look OK in the AM nor even fold the blanket I left in the corner by the sofa.