Ratings based on 413 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler

Perfect for disney princesses, young and old.

Posted Apr 17, 2014
Pros: Everything, apart from lack of corkscrew in room......
Cons: A corkscrew in the room, please. You can buy wine in the shop but then can't open it unless you want to walk back to shop to buy a 7$ corkscrew.....
Location: 5 mins on the monorail and you are in the heart of MK action, but get the little boat back to avoid having to do the full 15/20 min monorail loop home
Lovely, large, immaculately kept rooms. Cute Mickey and Dumbo towel action from housekeeping too :-) Buildings are pristine, staff welcoming and helpful. Although the resort is big you never have too far to walk for your room/restaurant/monorail/boat to MK. Great view of lake light procession and MK fireworks from marina. If you are a glutton then the all you can eat character buffets would work out as good value, for us moderate eaters they were worth it simply to meet the characters, so taking the heat off us in the MK. Would stay again in a heartbeat.
2 out of 5
by Sherry from Schererville

Expectation too high

Posted Apr 16, 2014
Pros: The ambiance and friendly staff.
Cons: Work orders should be handled upon request or at least addressed with occupant if not fixed.
Never having been to Disney World & wanting to experience the "MAGIC" of that plus what seemed to be the most awesome hotel, I did not hesitate to have my first visit to begin at the Grand Floridian regardless of the cost. All procedures were handled very professional. Got to the room and it was very nice. Problem was the balcony door would not open and both stoppers in the bathroom sinks would not hold water. Reported this to the front desk before going to dinner at the Café. Was told it would be taken care of immediately. It never was taken care of which disappointed me greatly. I suppose my expectation for a room that was almost $1000 for two nights was too high.
5 out of 5
Recommended
for Families
by A verified traveler

The best in Disneyworld by a mile!

Posted Apr 15, 2014
We stayed at the Contemporary resort last year and did not enjoy it. The only positive was the convenience of the Magic Kingdom from the hotel, but other than this we were not impressed. The Grand Floridian on to the other hand ticked all the boxes. A big and beautiful hotel, also close to the Magic kingdom which is tastefully decorated with an old Victorian theme, but in a modern style. We loved our trip this time around and I couldn't recommend this hotel highly enough.
5 out of 5
Recommended
for Everyone
by Elaine from Scotland

Florida luxury

Posted Apr 10, 2014
Cons: Direct bus link to other parks would be preferable and no detour to other resorts.
This awesome hotel meets all expectations. On monorail and boat link to Magic Kingdom but long bus trip to Animal Kingdom for little ones. Perfect setting for a wedding which we saw. Staff were very friendly and went out of their way to make a good impression.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Apr 8, 2014
Excellent hotel, beautiful grounds and wonderful food. Stayed six days to take my 5 year old granddaughter to Disney. Had view of lagoon and Magic Kingdom from our porch. Watched the fireworks every night and the boat show. The pools provided a much needed break each afternoon. Would definitely visit this hotel again!
2 out of 5
Recommended
for Everyone
by A verified traveler from CA

GRAND FLORIDIAN MAGIC KINGDOM

Posted Apr 7, 2014
Pros: I LIKED THE GROUNDS AND PROXIMITY TO MAGIC KINGDOM.
Cons: COMMUNICATION AND STAFF IN THE OUTER BUILDINGS
Location: DISNEY WORLD GOES WITHOUT SAYING PLENTY TO DO WALKING DISTANCE TO POLYNESIAN GO GET DOLE WHIP WITH NO LINE WATCH FIRE DANCE
WE BOOKED THE FLORIDIAN BECAUSE WE THOUGHT IT WOULD BE SIMILAR TO THE GRAND CALIFORNIAN, VERY DISAPPOINTED. WE ASKED FOR CONCIERGE FLOOR WHICH DOES NOT COMPARE TO CA IT WAS COMPARABLE TO COMFORT INN WITHOUT THE WAFFLE MAKER. THE TABLES WERE NOT CLEARED AN HOUR AFTER I LEFT AND IT WAS CAFETERIA STYLE RATHER THAN THE COMFORT OF A LOUNGE. THE CONCIERGES IN THIS BUILDING WERE SNIDE UNHELPFUL AND RUDE. I WAS APPALLED. TO BE FAIR THE CONCIERGES IN THE MAIN BUILDING WERE WONDERFUL. THE GROUNDS WERE BEAUTIFUL. ACCESS TO THE MONORAIL WAS A PLUS. FRIENDS HAD STAYED THERE AND FOUND THE SAME PROBLEMS. THE INCONSISTENCY WAS DISCONCERTING. ONE DAY AT THE CABANA WE WERE UNABLE TO ORDER FOOD FROM TWO ATTENDANTS THE NEXT DAY WITH ONE ATTENDANT WE WERE ABLE TO ORDER FOOD AND SHE BROUGHT MY GRANDSON TOYS FOR THE POOL ECT. NEVER COULD GET STRAIGHT ANSWERS AS TO IF MAIL SERVICE WAS AVAILABLE LAUNDRY SERVICE ECT UNLESS I WENT TO THE BUILDING WALKED IN AND CHECKED MYSELF. WHEN I WENT TO RESERVE THE POOL CABANA ONE DAY I WAS TOLD BY MY CONCIERGE THAT IT WOULD BE FASTER IF I DID IT MYSELF AND WALKED OVER.
5 out of 5
Recommended
for Everyone
by John & Jane from Florida

Elegant Hotel in Disney World

Posted Mar 29, 2014
Pros: On the monorail, so access to the Magic Kingdom and Epcot was a piece of cake.
Location: Magic Kingdom and Epcot were within easy reach, and the rest of the Disney theme parks were a bus ride away.
The Grand Floridian has to be the top of the line hotel in Disney World. Everything was first class: the main lobby was breathtaking, the rooms were large and comfortable and every staff member (cast member, since this is Disney) was friendly and helpful.
2 out of 5
by A verified traveler

Disappointing

Posted Mar 27, 2014
Cons: Quite a bit. See above.
Disappointing to have absolutely no amenities in the room (eg mini bar with water, fruit juice, etc). Also hotel refused to guarantee us connecting rooms until I spoke with at least 3 managers. Even then they would only "do the best they could" even after explaining that we were travelling with a 2.5 year old and could not have her separate from us. Even once we arrived we were not given the reserved king size bed. Disappointing for such an expensive hotel.
5 out of 5
Recommended
for Everyone
by melanie from overland park, ks

Best hotel in Disney. Closest to magic kingdom!

Posted Mar 18, 2014
Perfect weather, perfect hotel. I have stayed here for 18 years and would never go anywhere else! The smell of the lobby is amazing with fresh flowers everywhere! The rooms we stayed in were just redone. The beds are amazing!! The Gasparilla Grill is open 24 hours and is perfect for late night eating after the parks!!
5 out of 5
Recommended
for Everyone
by Becky from IL

Nice hotel convenient to Disney bus & monorail.

Posted Mar 5, 2014
Pros: The relaxing atmosphere & beauty.
Location: Of course, Disneyworld very handy!
A little disappointed in size of room given the cost, but the staff friendliness and comfort was first class!