Ratings based on 449 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

wonderful hotel

Posted Sep 16, 2014
Pros: everything
this hotel is fantastic the staff is so friendly and they go out of their way timbers you
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, ny

Beautiful Honeymoon!

Posted Sep 10, 2014
Pros: Everything.
Location: Everything is very close by. Monorail is located in hotel. Buses are right outside.
Everything was beautiful!! Staff, decor, rooms, food, etc..cant complain about anything. Everyone and everything was wonderful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2014
Great experience! It was a very relaxing vacation. The Grandfloridian was perfect for our trip. It offered many options for activities and entertainment. I will be staying there again !
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great hotel

Posted Aug 23, 2014
Pros: The beautiful grounds and the music in the lobby. Of course the monorail is a huge plus.
Cons: I think it is important to understand that while conventions bring in many guests, returning guests are just as important.
We have stayed at the Grand Floridian many times. We found the staff very pleasant and professional, more so this time than in the past. The rooms need a little updating. The rug in our room was stained and so was the sofa. I think for the prices that they charge this should not be the case. We visited between August 6th-9th. There was a convention going on with several hundred people. I have no problem with that, however, these people were all on the top floor rooms and being catered to. We made our reservation several months ago and asked for a room on a higher floor. The Bell captain took us to a room on the 3rd floor which was already occupied. We were than given a room on the ground floor facing the bushes. It was hot and buggy there. When I ask if we could have a different room I was told nothing was available. I feel that returning guest should be treated with a little more care than people who you will possibly never see again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sussex UK

Disney Magic

Posted Aug 21, 2014
Pros: The location is great
Cons: Not as clean as it has been in the past
Location: Right next to the Magic Kingdom ideal for watching the fireworks if you've had a long day in the park
This was not our first visit to the Grand Floridian, we felt it had gone down hill a bit. Some of the staff were grumpy (never had this at Disney before) the pool was always packed and hard to get a chair round. Still the best resort to stay if your a Disney fan easy access to the parks etc
5 out of 5
Recommended
for Everyone
by A verified traveler

Classy and family friendly

Posted Aug 21, 2014
We love the GF - book a vacation at least every other year and will return for years to come. A 5 Star
5 out of 5
Recommended
for Everyone
by A verified traveler from b

Amazing disney hotel

Posted Aug 19, 2014
Amazing experience and would recommend to all! Great location to magic kingdom and pool was awesome!
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Family hotel with lots to do!

Posted Aug 18, 2014
Pros: Just a monorail to Disney World.
Cons: When there is an issue, especially at the price they charge for a room, consider a discount on the bill.
Location: We were only able to stay one night...
We were almost at the end of our 3 week travel, business & R&R and when we arrived at the hotel, the clerk was really nice but the room wasn't ready. She was well aware that we reserved a king bed but since it wasn't ready, she said they would text us when it's ready. Went to Disney, paid for the 'fast track', got our text but when we got back to the hotel, we had 2 double beds. My husband was very upset, especially because the room was very expensive and this was the R&R of our trip. We explained our issue to at least 3 people with the final one a manager and nobody could do anything for us. Needless to say, for the price we were disappointed and yes, they then told us they were sold out. They sent us a box of sweet goodies, etc, but still didn't upgrade or offer us a discount. We travel all over the world and were disappointed that this happened.
5 out of 5
Recommended
for Everyone
by A verified traveler from N Ireland

The only place to stay

Posted Aug 8, 2014
Pros: Luxurious surroundings, peaceful atmosphere.
Cons: Nothing, keep it the same.
Location: 5mins away from Disney's Magic Kingdom on the monorail or boat. Frequent buses and transport to other Disney parks.
Just spent a hugely enjoyable and relaxing nine day stay at this lovely hotel. Full of character, superb surroundings and facilities a stone throw away from Disney's Magic Kingdom. We didn't want to leave but certainly will go back again.
3 out of 5
by A verified traveler from London UK

A "resort" Hotel

Posted Aug 1, 2014
Pros: Location - next door to the Magic Kingdom Disney transportation system Front desk admin
Cons: Rooms could do with a refresh More pool space and less music
Location: Plenty and Disney transportation system is fantastic
It does what it says on the tin, it is a very well located Disney resort hotel, but it not a luxury hotel and I dont feel the extra cost was worth it in comparison to other cheaper Disney hotels. I didn't find anything outstanding however I didn't use the restaurant. Staff were excellent but the experience was slightly disappointing overall.