Ratings based on 522 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Maine

Best hotel at Disney

Posted Aug 4, 2014
Pros: The quiet, serene atmosphere is truly remarkable in the midst of the chaos of a Disney vacation. The rooms are laso unusually roomy and pleasant.
Cons: I do not think the lobby renovaion will be an improvment. An artist's rendering of the changes seems to be Disney generic standard with less greenery.
Location: Disney, Disney, Disney. If you don't know what to do, just turn on the TV; nearby Disney experiences are described in detail.
This is the best hotel at Disney in my opinion. Although it is undergoing some construction right now that has closed the Volcano pool and made part of the lobby and some other areas a little less inviting, it still has that beautiful, quiet, serene feel that is the polar opposite of the frenetic atmosphere found in some of Disney's hotels. The monorail runs through the second floor. The rooms are very large, clean, luxurious and comfortable, and well sound proofed. Ours was an older room and was beautifully appointed; it had a safe, small fridge, two built in closets, coffeemaker, and lovely patio looking out onto greenery and the monorail. The bathroom was large and luxurious. We ate at Kona Cafe. The Tonga toast was super. Because the volcano pool is closed, the hotel gave us free admission to Blizzard Beach. However, we did not have time for that as we were only there for a couple of days. We requested a room close to the monorail and lobby and were pleased to be placed close by; we had hardly any walk to transportation, allowing us more time in the parks. The magic bands worked like a charm to open our door and the fast pass ride and dining reservations made far in advance were appreciated. If you buy through expedia you will need to get Disney's ID # from them to activate your magic bands through my disney experience. Call expedia for it. Enter your address and fastpass selections in Disney's system well in advance of your arrival so you aren't disappointed.
3 out of 5
by A verified traveler

New in 15' ?

Posted Jul 12, 2014
Stayed here 09,10,11&14 Sorry to see the resort go to waste. The new vacation bungalows do nothing for the resort but obstruct the view over the lake. I hope the re-lift helps but not confident innless a new curriculum put in place. Pool side activities? C'mon unless every one has a toddler. Mix in the teen stuff in too.
4 out of 5
Recommended
for Everyone
by A verified traveler from NH

Excellent main desk-very helpful, informative.

Posted Jul 11, 2014
Pros: The staff
Cons: noise from other rooms
Location: monorail a plus; bus service great; watercraft fun
The only negative (and a small one) you can hear the clumping & noise from other rooms-otherwise, great pool, movies, etc.
4 out of 5
Recommended
for Everyone
by A verified traveler from ireland

Nice rooms close to all disney parks

Posted Jul 6, 2014
Very comfortable and enjoyable stay, rooms recently refurbished. Further hotel refurbishments under way. Overall a nice hotel and an enjoyable stay
2 out of 5
by A verified traveler

Magic bands useless for two whole days

Posted Jul 5, 2014
Hotel being refurbished should have been told when booking and offered discount of at least 50 percent. Staff messed up when checking in and magic bands failed took 2 whole days of wasted time to sort out!!!!!
3 out of 5
by A verified traveler from AR

The hotel is being refurbished and NEEDS it!

Posted Jul 2, 2014
The location is great! The hotel is old and for the price --a huge disappointment. The water taxi and monorail are nice options over the bus but dont service all parks. The food options are poor but the service was nice. Like all things Disney---way over-priced! If I am paying $300 per night...and $30 for a bowl of oatmeal and pancakes--it should be far better than it was.
5 out of 5
Recommended
for Everyone
by A verified traveler from mclean

Best place to be when you live Magic Kingdom

Posted Jun 26, 2014
Great to leave the park at peek hours and chill out at the pool before returning And seeing the fireworks from the beach, best ever!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Tropical-Beautiful setting and floral scent

Posted Jun 25, 2014
Pros: As stated above, the view and tropical setting
Cons: The food choice, quality and less expensive
Location: We like renting a car along with using the monorail
Stayed for 8 days and 7 nights. Could have used more help at check in process as the Magical Express and Wrist bands were not fully explained.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jun 21, 2014
Great location, great staff and welcoming environment
1 out of 5
Recommended
for Everyone
by casey from bergen county nj

Beautiful resort

Posted Jun 5, 2014
Loved taking boat to magic kingdom. Breakfast with characters was very good. I felt like I was in the Bahamas I would stay here again and recommend this hotel