Ratings based on 477 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Great Disney experiencePosted Mar 8, 2014
First time at magic kingdom and Epcot. The Polynesian was the perfect hotel for our family.
by Cheryl from GTA, Ontario
Convenient, Nice Atmosphere, Poor ServicePosted Mar 7, 2014
Pros: Atmosphere. Location.
Location: Very close to Magic Kingdom on the monorail. Other resorts and Downtown Disney require two monorails or bus service.
We liked the hotel. The decor is thematic and well-done. The amenities are good. Pool area is nice. Kids enjoy the water slide in the volcano at the pool. The lobby is lovely. The biggest disappointment was the staff. The staff in Captain Cook's - the cafeteria-style restaurant on the main level were unhelpful and a number of them were rude. We did not realize that to eat anywhere within the resorts a reservation would be needed and so our first night, we found ourself eating at Captain Cook's. The food is okay. The second night (having made a reservation the day before) we ate at Kona Cafe (at the Polynesian). The food was good but again the service was rushed and not in keeping with the price paid for the food. The final night we ate at the Brown Derby at Hollywood Studios - same thing - expensive and it felt like we were eating in a cafeteria - salad came before cocktails - steak served before salad was finished. Had to send steak back twice because it was undercooked and was given a free dessert. Dessert was mediocre. Steak was good. Kid's meal was so-so. Pork Chop dinner was okay. All-in-all we felt we paid a lot and not for service but simply for location.
for Everyoneby Penny from Waterbury, CT
We had a great roomPosted Feb 28, 2014
Pros: Proximity to the monorail and food.
Cons: Need a hot tub
We were there for the Princess Half Marathon races and were given a room close to the main lodge and monorail and parking lot. The hotel is older but the room was very clean, and smelled clean. Plenty of counter space in bathroom which was non-existent at the Contemporary. Pools and food facilities were easily accessible and the Capt. Cook's eatery had decent food for fast service. The one thing they need to add when they remodel is a hot tube. The fireworks can be seen at the Magic Kingdom from the lounge chairs at the beach, best seat to watch them. I would definitely stay here again.
for Everyoneby L from Raleigh, NC
Nice hotel no dining for guests thoughPosted Feb 18, 2014
Pros: The pools and the beach area behind the hotel. Easy access to the parks.
Cons: Hotel Dining. Too crowded, long waits to get to the tables even with reservations and once seated, service was very slow. Average/Expensive.
Location: Shuttle to Animal Kingdom on site. Monorail access on site to Magic Kingdom. Can watch Disney fireworks from the beach area behind the hotel.
The hotel was nice. On site access to monorail to parks and very nice pools and beach area. The dining situation at the hotel was very disappointing. As a guest paying $400+ per night, I would think we should have been able to get into the restaurants before 9 pm at night. We were not told that the flagship restaurant only serves meals family style and even with a reservation, we had to wait an additional 40 minutes for our table to be ready.
for Familiesby Karen from New Jersey
Polynesean is Nice hotel close to Magic Kingdom.Posted Feb 17, 2014
Pros: Nice atmosphere and pool and very close to the Magic Kingdom and really enjoyed the evening Luau.
Cons: The main restaurant at the Polynesian is the most difficult to get a reservation. Another restaurant is needed at this location.
Location: Convenient to all Disney resorts via Disney transportation on site and within walking distance.
Enjoyed the Disney atmosphere and convenience of the use of the new Disney Magic bands to enter the hotel room,enter all theme parks and make all purchases without having to carry cash.
for Familiesby S from Stoney Creek,Ontario, Canada
Great resort, lush greenery everywherePosted Feb 16, 2014
Pros: The staff and facilities were wonderful in every way. From the beach we could see the fireworks at the Magic Kingdom and Neptune's Water Pageant.
Cons: I STRONGLY recommend the check-in process includes linking id bracelets and biometric id to WDW parks. We had time-consuming difficulties every day.
Location: We spent all of our time at WDW parks and the resort.
Grandparents, parents, a 2-year-old, and a 4-month-old had a wonderful holiday! Upon arrival, we were overwhelmed by a sense of serenity created by the lush greenery. Babbling brooks, waterfalls, wooden statues, and tiki lights were scattered throughout the property. The theme continued inside. Our rooms were clean, comfortable, spacious, and had a large balcony. The entire staff made every effort to ensure we were happy. The characters at the character breakfast made sure that every child had adequate interaction time. We appreciated the family-style serving. There is a variety of dining options. Captain Cook's had extended hours and a variety of fast-food and healthy-eating options. The pineapple whip was delicious! One end of the main pool has a sloped entry, enabling little children to enjoy the water. Staff presented several activities for children. There is an adjoining splash pad. For older guests, there is a long slide and a poolside bar. Boat, ferry, and monorail transportation to the WDW parks is readily available. Construction on the monorail and part of the beach had a minimal effect on guests. We are considering returning to the Polynesian later this year.
for Everyoneby Michelle from Canada
Great place to be in the middle of the magic!Posted Feb 14, 2014
Pros: Pool, beach, Kona Cafe restaurant.
Cons: Rooms are small for what you pay. Service is a bit bureaucratic (ie "the computer won't let me do that", "I don't see corkscrew on the list").
Location: Magic Kingdom! A boat or monorail ride away.
Amazing pool and waterslide, cute Polynesian themed rooms, a great view of Cinderella's Castle across the lake, and some of Disney's best restaurants. If you can afford it and want to be in the middle of the magic, there is really not better place to stay. You truly are in the middle of the magic. My favourite part was swimming and looking up and seeing the castle, and watching the fireworks and water light parade from the beach. Be warned: you are also in the middle of the chaos! This was a very busy resort, the cafeteria was never without a line up, music, movies and games piping up from everywhere, the pool is always busy. We went for one night to experience it, and while the Magic Bands thing is a very convenient and stress-free way to tour the parks, the themeing is amazing, and the resort was magical - I don't think I could stay in the middle of it all for more than a few days. We felt more relaxed in our two-bedroom condo off property (and paid about 1/4 of the price too), where we had more space and sometimes had the pool to ourselves.
for Everyoneby Steve and Barb
Polynesian resort (Samoa building)Posted Feb 11, 2014
Pros: Tropical feeling, friendly staff Everyone says Aloha
Cons: Sink stopper was broken , Housekeeping could be improved..
Location: Orlando , right across from magic kingdom
Our Hotel room was pretty nice. It had 2 queen beds on the first floor.
for Everyoneby Robin from Oregon
A classic!Posted Feb 5, 2014
Pros: Monorail, grounds, main lodge, volcano pool slide!!
This is my absolute favorite hotel. It was one of the originals but they have kept it perfectly maintained. The rooms are very comfortable and nicely furnished. The beds are great and the rooms are quiet. This visit our room faced the road but I couldn't hear any traffic. The grounds are fantastic, a real tiki lounge vibe. One of my favorite pluses is being on the monorail line. It make the trip to the Magic Kingdom SO easy. You hop on and in a flash you are at the front gates. I think this hotel is worth the splurge on the price.
for Everyoneby single mom from Rochester, NY
Easy access to all parksPosted Feb 4, 2014
Hotel staff were super friendly and helpful. Great view of MK fireworks and light parade from Polynesian's beach. Five minute walk to luxurious Grand Floridian for super close view of Magic Kingdom fireworks and electric light parade on lagoon. Wonderful beach for kids to make sand castles and pool was nice and warm despite 40 degree temperatures some nights. Being on monorail made it a snap to get to MK and EPCOT. For Animal Kingdom plan ahead as trip to will take quite a while (if you miss the bus from MK you'll have to wait 20 minutes for the next one). Hotel was sold out despite being off peak time so book dining reservations ahead of time if you want a sit down meal. Food at Captain Cooks was not good so would avoid unless buying packaged food next time.