Ratings based on 491 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by sue from chicago

Nice location but too much construction.

Posted Apr 6, 2014
I had never been to this Disney resort before. I was frustrated by the construction going on. We were farthest away from the main building and couldn't cut through because of it. The location was good to the parks and being able to use the monorail was a plus. Some of the "cast members" ( that's what they call themselves) were very helpful and others didn't seem as informed about the whole Disney experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted Apr 1, 2014
Pros: Convenience. Kids loved the pool.
This is a great hotel. It might be a bit older than some of the others, but it is SO worth being right on the monorail. The staff was nice and the amenities were great. We watched the Magic Kingdom fireworks from the beach one night, which was fun.
4 out of 5
Recommended
for Everyone
by Nick NYC

Good hotel for sunny days

Posted Mar 29, 2014
The hotel is very clean, has a lot of outside places in the shade for those sunny days. They have something like a cafeteria open almost 24hr, with great options for kids and also not expensive. Just don't leave the luggage at the airport, took 5 hrs to get it with Disney express. And the luggage customer service is the one to call to check in when you leave.
5 out of 5
Recommended
for Everyone
by Carol from The Villages, FL

Beautiful tropical setting - great pools and beach

Posted Mar 28, 2014
Pros: Beautiful tropical plantings everywhere - lovely pools and beach & shuttle boat rides-great room with view of castle
Cons: Dining - not adequate for number of people in hotel. Good Capt Cooks snack bar. Stress making reservations way in advance for dining.
Location: Great location on the monorail - perfect for families with kids and/or grandkids.
Beautiful hotel but dining was not adequate. We were grateful for Cpt. Cooks where NO RESERVATIONS WERE REQUIRED! We were unable to get reservations at Oahu or the cafe during our 3 day stay. Fortunately, we got an 8:15 p.m. reservation at the Grand Floridian for dinner. Why don't the restaurants have half their space for reservations and the other half for walkins? The same was true of restaurants at the Magic Kingdom and Epcot. We flew our son, his wife & our 4 Yr old grand daughter down to Disney from Minneapolis and my husband and I drove over from The Villages, FL to join them. We were VERY grateful the lady at the front desk found us a room at the Polynesian across the hall from our son. We were also very appreciative of the young man at the valet parking who gave us a great map showing an easy route to Rt 429 to the turnpike. The directions from the hotel as well as map quest were horrible. We found the Disney employees to be uniformly helpful and courteous. Yes, there were huge crowds, but everything flowed well - except for dining. We really loved being on the monorail service because we could easily come back to our hotel for lunch and to swim - especially our grand daughter. We also loved the boat shuttle ride from the Magic Kingdom to our hotel. If we can afford to do this trip again, we would definitely stay at the Polynesian or the Grand Floridian. I did get prepaid reservations for the Aloha Dinner Showfor my son & his wife & daughter.
4 out of 5
Recommended
for Families
by Sonja from FL

Beware of Disney aversion to Expedia

Posted Mar 28, 2014
Pros: Location! Staff!
Cons: Front desk check in process with MagicBands !
Location: Pool-great, food choices-good, transportation- easy
Let me start by saying that WDW is a family favorite-I dare say I have visited at least30 times. This visit was a family Christmas gift to 6 close relatives-5adults and a 4 year old. 5 day/4 night, Park hoppers, Polynesian Resort. Booked thru Expedia. Upon checkin, the crazy began. I paid for 3 rooms, my name on each, the new MagicBands could not handle- rather Disney cast members could not handle Expedia reservations. The first 3 days required guest relation visits at each park, approximately 5 hours over 3 days trying to straighten out. Eventually got lots of fast passes, but a simple issue became very complicated! Disney worked with us, but the ordeal makes me hesitate another visit with MagicBands involved! But when they FINALLY did work, it was nice!
5 out of 5
Recommended
for Everyone
by A verified traveler

30th anniversary celebration

Posted Mar 27, 2014
Our family used to go to the majic kingdom all the time back in the 80's. My wife and I always said we would one day stay at the Polynesian. It took 30 years but we finally did it! We couldn't afford more than one night but it was well worth it!! Hopefully we can save up enough to go back in another 30 years!!!
5 out of 5
Recommended
for Families
by A verified traveler

Great hotel, friendly and accomodating staff

Posted Mar 27, 2014
Pros: On monorail, great pool and restaurants.
Cons: The bus service to the parks off the monorail (animal kingdom, hollywood studios) took forever to arrive. This could definitely be improved.
We loved our stay at the Polynesian, recommend the luau!
5 out of 5
Recommended
for Everyone
by Bonnie from Boston

Best resort closest to Magic Kingdom

Posted Mar 26, 2014
Pros: Loved the lush landscaping, polynesian theme, the boat dock at the facility and the beach to watch the fireworks for those that do not have a mk view.
Cons: The pool area is fairly small and non inviting to adults. The rooms need better housekeeping.
Location: Next door to magic kingdom, grand Floridian, contemporary. Other then that it's a 15 minute drive to lake buena vista & kissimmee.
You are paying for the view at this resort. The room had great sleeping arrangements having 2 queens and a futon that could sleep 2. Capt. Cooks was average tasting food. We ended up going offsite for most of our meals due to a limited menu and generic theme park tasting food. I asked for a magic kingdom view and got it. The room was not cleaned very good there is a beach however you cannot go in the water. Every night they show a movie then a water boat parade goes by then the fireworks. This was the highlight of being at the polynesian vs the other monorail, boat resorts. We checked out the contemporary & grand Floridian. Polynesian was our favorite because of the lush landscaping and only 3 floors. Note some rooms have a patio or deck and others do not. The hotel was under construction. It was on the other end of the property so noise did not bother us except when at the beach. I would return to this hotel knowing now that the room is generic however if you ask for the right room you forget all about the price tag.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Pleasant Stay.

Posted Mar 23, 2014
Like the atmosphere of having a tropical setting. Pools were heated! All kinds of free transportation to the parks.
5 out of 5
Recommended
for Families
by Brian from Toronto

Disney Resort - best for kids

Posted Mar 19, 2014
Pros: The volcano pool was the best. Not crowded and fun for the kids.
Cons: More food choices in the afternoon at the Club level lounge would help.
Location: We mostly stayed at Disney but there was so much to do.
We had the best few days at Disney Orlando and the Polynesian hotel was a wonderful treat. The monorail was running and the ferry boat was an added bonus as we were able to avoid the crowds during the day. Sean at the club level check-in was very helpful and made us feel welcomed. Orlando was the last Disney on our world wide tour and Sean played along even asking if we have been to a Disney yet to be built.